training program managing people€¦ · managing people training program developing leaders and...
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MANAGING PEOPLETraining Program
Developing Leaders and Professionals for Business and Society
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PACE INSTITUTE OF MANAGEMENT
Managers succeed or fail based on their people management skills. Getting staff to perform well requires a specific set of skills. This course deals with people management issues, using a fresh, modern and practical
approach. You will be provided with practical advice on developing your own unique management style and skills to develop a results-driven team by improving and adapting your own skills so that you can achieve results through your own team members.
MANAGING PEOPLETraining Program
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World-Class Solutions for Global Competitiveness
BENEFITS FOR ATTENDEES
On completion of this course you will:
• Understand the importance of both managing and leading your team
• Start developing your own management style and adapt it for different situations
• Have a clear strategic plan for your department/section/team
• Know how to create a motivating environment for your team
• Achieve higher levels of performance in your team
WHO SHOULD ATTEND?
This course is particularly suited for leaders, managers, and individuals involved in managing people or a department.
1. Defining people management:
• Getting others to do what you want
• What makes people difficult?
2. Putting your role in an organizational context
• Reviewing your role and responsibilities
• Recognizing key leadership styles
• Ethics and people management
3. Understanding your team
• Leading a team to perform
• Assessing the strengths, weaknesses, attitudes and personal values of each individual in the team
• Reading their “unspoken” needs and wants
4. Conducting employee performance appraisal
• Competency appraisal
• Performance appraisal
• Attitude appraisal
5. Motivating your team
• Setting goals for individual development and organizational growth
• Encouraging positive input from the individual
• Practical ideas on how to motivate your team
6. Team development and delegation
• Review of essential delegation skills
• Coaching and mentoring
7. Effective Communication
• Effective communication and listening skills
• Influencing and persuading across your organizational network
8. Problem Solving and Managing Difficult People
• Conflict situations - How to resolve them
• Strategies for dealing with difficult people
PROGRAM OBJECTIVES
PROGRAM CONTENT
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Head office: PACE Building341 Nguyen Trai Street, District 1, HCMCPhone: +84 (28) 3837.0208
Hanoi office: International Center 17 Ngo Quyen Street, Hoan Kiem, HanoiPhone: +84 (24) 3646.2828
Email: [email protected] Website: www.PACE.edu.vn