TRAINING

PLANNING

PROJECT MANAGEMENT

INSTALLATION AND COMMISSIONING

CONFIGURATION and INTEGRATION

QUALITY CONTROL

CAPABILITY

Implementation Programme

Management

Active MaintenanceMicrowaveSatelliteFibre FTTx

MANAGED SERVICES

KEY PLAYS

Monitoring

Service desk

Fault Integration

Swap and Repair Centre

Field Services

Reporting

TAC 1,2 & 3 Support

Passive Maintenance

• A healthy national footprint with regional offices and warehousing in Centurion, KZN, PE, Cape Town, Limpopo and Bloemfontein

• 180 persons work force nationally, with the ability to ramp up to 300 by adding the EOH capability

• High degree of specialisation – also COC certified and mechanical assembly capabilities

• NOSA Approved

• Level 2 BEE – 100% black owned of which 70% black female ownership

• High degree of specialisation

• Large network of installation teams

• Flexible ramp up ability

• Industry know how

OVERVIEW

CUSTOMER INTERFACE

QUALITY ASSURANCE

STRONG PROJECT MANAGEMENT

QUICK DEPLOYMENT

360⁰

• Regro Technology is a turnkey solutions provider to the Satellite industry throughout Africa.

• Regro provides a select toolbox of advanced, field-proven, high capacity wireless broadband backhaul solutions for service providers and private enterprise.

• These solutions are designed to deliver exponential voice and data growth significantly reducing backhaul costs through the conversion to next generation IP-based networks.

• Our service offering are inclusive of 24/7 support guided by strict SLA’s

SATELLITE• Regro Fibre has

extensive experience in the planning and building of OSP and ISP optical fibre networks

• We offer full turnkey implementation services with in-house skills ranging from design, planning, way leaves and other approvals through experienced civil and Optical Fibre teams

• Our vehicle fleet is fully equipped with the latest blowing, splicing and test equipment

• Our personnel are well trained and skilled in the latest techniques

• Dedicated teams offer turnkey support of optical fibre networks

FIBREMICROWAVERegro design, supply, build and operate (active and passive maintenance) extremely cost effective Microwave Point-to-MultiPoint (PtMP) solutions in densely populated metropolitan areas as well as operate a feature rich range of PtP Microwave Radio Communication Systems to meet the state-of-the-art requirements of network operators

OPERATIONS –NETWORK MANAGEMENT

1. Network monitoring / surveillance (24x7x365) – TAC 1 2. Operate a 24x7 Technical Support Desk to support customers and

providing ongoing access to our Technical Support Specialists 3. Fault diagnoses and repair – (24x7 basis) – TAC 2 4. Field Repair Services (TAC 1) 5. Creation / Provisioning of services over installed infrastructure 6. Provide critical maintenance spares (c-spares) as an option 7. Manage maintenance spares 8. Warehousing of maintenance spares 9. Arrange repair of faulty units / RMA process 10. Implement new software on customer networks / testing of new

SW in Regro’s fully equipped Laboratory to confirm suitability for implementation on customer networks.

1. Provide High Level (TAC 3) Technical Support (Regro and OEM) 2. Log support calls with OEM Support to resolve SW issues and

malfunctions and implement solutions. 3. Integration Services; Provide technical support and advice to

Regro’s customers and assist customers with resolving complex faults relating to integration of a variety of technologies.

4. Configuration management of physical site installation / Maintain customer’s “AS BUILT” site files

5. Configuration management of System parameter / System configurations and software versions

6. System administration / capture and manage all system info7. Proactive maintenance program / attend to warning alarms and

do physical site audits

• Regro can manage client networks from several platforms to provide the ultimate flexible service to it’s clients

• Our Network Operation Centre in Centurion provides our clients with a nationwide network management capability

Training

Training form the backbone of being able to ‘do things right the first time’Training is done at Regro’s training laboratory at it’s Centurion Head Office Regro provides training for all its installation personnel on PtMP and PtP Systems It is however extremely important that Engineers and Technicians understand the underlying principles of operationTraining on PtMP Systems: (Certification)• Level 1 & 2 on P-MP • Installation, Maintenance & Support trainingTraining on PTP Systems• Installation & Operational Training • EMS & PNMS TrainingTheoretical Training:• Radio Frequency (RF) Principles• Ethernet (IP)• Virtual Local Area Networks (VLAN’s)• Quality of Service (QoS) and Class of Service (CoS)• Test Methodologies

RF Path Profiling

Regro uses the highly acclaimed ICS Telecom from ATDI to do Radio Frequency (RF) Path Profiling for its clientsPath Profiling is fundamental to the design of highly reliable RF Communication Systems

Capacity Planning

The next phase in providing highly successful and cost effective Radio Networks is Capacity PlanningRegro will calculate the available Peak Information Rate (PIR) and Committed Information Rate (CIR) for the client to ensure cost effective roll out of communication infrastructure.

Network Testing

Once Networks are installed the correct operation is tested to verify operation in accordance with the design parameters

Network Optimization

RF Networks form part of a larger communication SystemRegro assist with Optimizing the entire system

Interference Testing

Although interference testing can be seen as part of Network Optimization, it is a much more specialized area requiring the use of advanced RF Spectrum Analysis which Regroundertakes on behalf of or for the client.

TECHNICAL SERVICES

COUNTRY WIDE FOOTPRINT

Regro Head Office102/106 Einstein Park IIWitch Hazel streetHighveld Technopark0157

Durban Regional Office

14

Cape Town Regional Office

Bloemfontein Regional Office

Polokwane Regional

Office

Port Elizabeth Regional

Office

Regro Satellite Offices

Nelspruit

Klerksdorp Ermelo

Langebaan

Mosselbay

Springbok

Mthata

Upington

Queenstown

East LondonCradock

Kroonstad

• All installations are managed from these offices with the head office providing the logistic support in dispatching equipment to the regions

• The Centurion Office houses the RegroNational Operations Centre (NOC) – 24/7, 365 days

REFERENCES

MTN1. Ghana – PTMP2. Nigeria – Satellite3. Cameroon – PTMP and Satellite4. Rwanda – Satellite5. South Africa – PTP, PTMP, Fibre and

Managed Services, RAN6. Swaziland – PTP & RANCeltel1. Senegal – Satellite2. Niger – Satellite3. Congo – Satellite4. DRC – Satellite5. Uganda – Satellite6. Tanzania – Satellite7. Zambia – Satellite8. Chad – SatelliteAirtel1. Kenya – PTMP2. DRC – PTMPVodacom1. Tanzania – PTMP2. South Africa – Fibre3. South Africa – Ericsson Passive

Maintenance, Corrective Maintenance, Fuel Cells

Cell C1. South Africa – Managed ServicesNeotel1. South Africa – PTMP, PTP and Managed

ServicesDFA1. South Africa – Fibre and Maintenance