training brochure 2009/2010

Training Brochure 2009-2010

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French Chamber of Commerce and Industry Training Brochure 2009-2010

PERSONAL DEVELOPMENT .....................................................................................4

COMMUNICATION & PRESENTATION ............................................................................ 5 o PRESENTATION & COMMUNICATION SKILLS o BRAND YOU o Stand & Deliver

ETIQUETTE ............................................................................................................................. 8

o COMMUNICATION ETIQUETTE o BUSINESS SOCIAL ETIQUETTE o DINING ETIQUETTE o BRILLIANT NETWORKING o DEALING WITH DIFFICULT SITUATIONS/EMBRACING RESISTANCE FROM CUSTOMERS

TIME MANAGEMENT ........................................................................................................ 13

o DO LESS ACHIEVE MORE o TIMESMART WITH TECHNOLOGY

MANDARIN .......................................................................................................................... 15

o FOUNDATION LEVEL o ELEMENTARY LEVEL

ENGLISH .............................................................................................................................. 16

o ELEMENTARY LEVEL o INTERMEDIATE LEVEL o ENGLISH FOR PROFESSIONALS – POLISHING TO PERFECTION

MS OFFICE & IT TRAINING .............................................................................................. 18

o MICROSOFT POWERPOINT – CREATING EFFECTIVE PRESENTATIONS o MICROSOFT WORD 2003/2007 – BUILDING BETTER DOCUMENTS IN LESS TIME o OUTLOOK 2003/2007 – TIME & TASK MANAGEMENT FOR THE BUSINESS OWNER o MICROSOFT PROJECT – SETTING UP PROJECTS FOR SUCCESS o MICROSOFT OFFICE EXCEL – DATA TO MAKE BETTER BUSINESS DECISIONS

MANAGEMENT ............................................................................................................ 23

LEADERSHIP SKILLS......................................................................................................... 24 o LEADERSHIP SKILLS TRAINING o COACH & MANAGE YOUR TEAM – COACHING WITH BALLS o ALPHAEIGHT INSPIRATIONAL LEADERSHIP o RE-INVENT YOUR LEADERSHIP USING THEORY U

NEGOTIATION SKILLS ...................................................................................................... 28

o THE STAR NEGOTIATOR o NEGOTIATION

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STAFF RETENTION-HOW TO MOTIVATE YOUR STAFF ............................................. 30

o THE ART OF MOTIVATING OTHERS

TRAINING FOR NEW MANAGERS ................................................................................. 31

o NEW TO MANAGEMENT

SPECIFIC SKILLS .......................................................................................................... 32

NEGOTIATE WITH HONGKONGESE/CHINESE PEOPLE .......................................... 33 o NEGOTIATE BUSINESS DEALS IN CHINA o BREAKFAST – KEY FOR NEGOTIATIONS IN CHINA

SUCCESSFUL SELLING SKILLS ..................................................................................... 35

o SELL IT WITH PASSION AND GET THAT RESULT! o WINNING CUSTOMERS ON THE PHONE

EXECUTIVE ASSISTANT .................................................................................................. 37

o SECRETARIAL ESSENTIALS o ADVANCED OFFICE SKILLS FOR OFFICE PROFESSIONALS o CROSS CULTURAL RELATIONSHIPS

KEY SUCCESS FACTORS FOR WOMEN LEADERS .................................................. 40

o FIRST MODULE o SECOND MODULE o THIRD MODULE

INDEX .................................................................................................................................. 41

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Communication &

Presentation Skills

Training Topic:

Presentation &

Communication Skills

Number of participants: 8 - 10

Duration:

1day

Date: 5th October 2009

Time: 9am – 5pm

Price:HKD$2,300

What is covered on this programme?

This program will introduce the non-managerial teams of the organisation to clear and concise

communication when talking to their teams, managers, clients, suppliers and partners.

This training will help participants to increase their productivity at work by using more efficient

ways of communicating. They review

presentation skills, and communication skills they

can utilise in their work environment.

o Construct clear, concise messages that

increase the appeal for the listener

o Become more aware of the importance

of body language and voice in influencing the listener in decision

making

o Understanding different communication

styles

o Learn how to apply an assertive

approach to communication to improve business relationships

o Increase team welding within the

organization with individuals from

different departments working together by better understanding each other and

adopting effective communication skills

Who should attend this programme?

Non-Managerial staff from various departments, Merchandising, Product development,

Shipping, Administration who require sharper communication skills in their day-to-day work in

and out of the company: co-workers, managers, suppliers, clients, and partners.

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Black Dog Consultants

Training Topic:

Brand You

Number of participants: 12

Duration:

1/2 day

Date: 18th January 2010

Time: 2pm – 5pm

Price:HKD$1,600


A half-day duration programme aimed at asking

the simple question of „who are you?‟ (in relation

to the service or item that their company sells.)

This course aims to cover the following key issues, so by the end of the programme, the

delegates should feel like they can go out and

confidently deliver their brand messages to their peers, subordinates or customer groups in a

consistent, clear, concise and impactful manner.

- what is a brand?

- how do you build a brand?

- exploring their own product or services as a brand

developing and delivering the key messages of

their brand so they are able to deliver those

messages consistently and convincingly to any potential or existing customer group


This programme is ideal for small businesses who have yet to truly define their brand values

and key messages. It is especially valuable for owners/managers and trainers who would then

have responsibility for making sure the rest of their organisation gives out consistent messages.

It is also useful for people who are looking to either „reinvent their brand‟ or those who feel

like all members of their company are saying different things and who need some consistency

in their communication and marketing approach.

This programme can also be run in-house, within

one company at a time, to let entire teams define their brands together.

Who is this programme NOT for?

Larger companies with clear communications and direction, focused marketing messages and

established brand books.

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Training Topic:

Stand & Deliver

Number of participants:

10

Duration: 1day

Date: 26th April 2010

Time: 9am – 5pm

Price:HKD$3,000


If you had to do a presentation right now – would you be confident or quivering?

Whether you present to individuals or to an audience of thousands – how do you get

someone to listen to you? How do you perform rather than just present? How do you make what

you say so memorable that it sticks in the minds of those you present to and inspires them to

action?

This course will both improve your confidence

and improve your outcomes. We will assess you, then we‟ll take you to pieces and put you back

together again. But don‟t worry, it won‟t hurt a

bit. In fact you actually might rather enjoy it.


If on the whole you‟re a quiverer, then this

course will push you and get you to face your fears. If however you‟re more in the „confident‟

category, then we‟ll tear you down, but then we‟ll build you higher and taller than before. This

programme IS challenging, but it IS good fun

and the results will be plain for all to see.


Anyone with a fear of seeing themselves on television…. (are you intrigued?)

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Training Topic:

Communication Etiquette


Duration:

2,5 hours

Date: 18th May 2010

Time: 8am – 10.30am

Price:HKD$480


Communication Etiquette plays an increasingly

important role in today‟s‟ business environment.

This will enable participants to understand the manners and principles that are important to

create a positive impact when communicating with internal and external customers. It

specifically covers the following:

o The most important general

communication guidelines-written or verbal.

o Netiquette-participants are given specific guidelines for effective electronic

communication.

o Telephone etiquette. Making and

answering business calls to create a positive impression of yourself and your

company.

o Answering machine and voice mail

etiquette- practical tips for their use.

o Speaker conference call etiquette

o Top seven manners for mobile phone

and Blackberry use.

In addition to learning the principles, participants

engage in real life “what if situations”, raising questions that encourage participants to apply

what they have learnt during the session.

Image is often perceived as part of ones‟

personality, to be expressed in an individual way. Staff at all levels usually resent any advice on

image or attire even when they know that

corporate image does matter. This session will deal with this issue of corporate image with

sensitivity. Participants will see why image matters to them on a personal as well as at a

corporate level. Issues addressed will include the

following:

o Guidelines on correct Business dress

o Guidelines on what constitutes correct

corporate casual

o Guidelines on personal grooming

o Why body language is important- and

tips on correct body language

o Tips on smart dressing

o Do‟s and don‟ts of Business dressing.


Everybody, new hires

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Training Topic:

Business Social Etiquette


12-25

Duration: 2,5 hours

Date: 1st December 2009


Price:HKD$480


Business Social Events provide golden

opportunities to present oneself and the company in the most positive way. Being familiar

with the protocol of these events, gives the participant the confidence and the skills to focus

on the real purpose of these events- developing

excellent business relationships. The following topics will be covered:

o Performing introductions confidently-order of introductions, tips on

introducing strangers to one another and

getting conversations flowing

o Approaching strangers –Making positive first impressions.

o Small talk- opening conversations, techniques to make others feel

comfortable.

o Successfully working a room.

o Disengaging without causing offence.

o The follow through - following up gracefully with the contacts you have

made.

o Tips on being the perfect guest.

o Tips on being a successful host- protocol

on seating, and making your guests feel welcome

o The top business social practices.


Sales and PR

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Training Topic:

Dining etiquette


12-20

Duration: 3 hours

Date: 19th March 2010

Time: 7pm – 10pm

Price:HKD$480*

*Dinner is not included in the price


Table manners give us confidence by providing

us with the guidelines on what to do while dining, leaving us free to concentrate on the

most important task of any business meal-

developing excellent relationships. Good table manners are critical for another reason – the

reality is that people judge other people by their table manners. In a business situation, good

table manners might be the key factor that differentiates you from your competition.

The following topics will be covered:

o Why do table manners matter

o Interactive lesson- real life examples of

table etiquette dilemmas. Role plays

o Etiquette on seating, tipping, holding

chairs, and many other everyday dining questions

o How to hold your table utensils the right

way. Finding your way around a formal

and semi formal place setting.

o We discuss the courses of the menu and how to eat them. The participants are

given guidelines on how to eat difficult

foods.

o Specific guidelines on table manners.

In this session it is recommended that the theory

component is followed by a practical dining

experience


Everybody

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Training Topic:

Brilliant Networking


12-25

Duration: 2,5 hours



Price:HKD$480


In business, contacts and relationships are

crucial. Developing a network can be the most important aspect of your business. Networking

successfully enables one to build strong, long- lasting relationships and friendships. This module

specifically covers the following topics-

o Networking- definitions and the myths.

o Tips for networking success.

o Building networking into your daily routine-time effective ways to network.

o Networking etiquette at an event.

o How to follow up after a networking

event.

o The follow up note. - Specific tips on making the follow up note a tool to

further relationships.

o Common networking etiquette faux pas-

and how to avoid them.


Sales, PR and job seekers

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Training Topic:

Dealing with Difficult Situations/ Embracing

resistance from customers


12-25

Duration:

2,5 hours

Date: 15th June 2010


Price: HKD$480


This is an interactive session in which principles

and skills are developed through discussion of practical examples of difficult situations

experienced by the participants in their work environment. This topic enables staff to deal with

difficult situations at the beginning of a problem

rather than procrastinate in the hope that the problem will go away.

Every successful business realizes that the way forward is to retain existing customers. When

you are given negative feedback by a customer, recognize that you may have an opportunity to

actually strengthen the relationship. Dealing with complaints and negative feedback in the correct

manner, gives you the opportunity to retain the

customer as well as gain useful feedback to improve your business.

This session will cover the following issues

through lecture and discussion

o Seven deadly sins of customer service

o Customer service recovery

o Tools and techniques for complaint

resolution


Customer service.

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Team Global Network

Training Topic:

Do Less Achieve More

A new approach to time management


12 - 30

Duration:

1/2 day


Time: 9am – 12.00pm

Price: HKD$1,000


This program is especially designed to train

participants to find the best usage of their time in a high pressure and constantly changing

environment. Too many engagements, too much

travel, not enough time: how to perform at your best?

In this very interactive workshop you will find

your own solutions to your unique situation,

thanks to a detailed review of your current challenges and opportunities, and tips and tools

delivered by the trainer.

What happens in the workshop?

o Identify your time eaters

o Make the distinction between urgent, important, non-important

o Learn the benefits of saying no, delegation, and clarification of

expectations

o Discover drills and new techniques to

optimize your time

Objectives of Do Less, Achieve More:

o Prioritize and get important things done on time

o Thrive on details, don‟t lose sight of the big picture

o Take ownership of your time

o Get better results and reduce your stress level


Corporate executives, middle and senior managers, entrepreneurs

Anyone who is tired of working systematically overtime.

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Training Topic:

TimeSmart with Technology

(Outlook / Lotus Notes)


10-15

Duration: 1 day

Date: February 2010

Time: 9am – 5pm

Price: HKD$3,000


This program is especially designed to train participants to find the best usage of their time

in a high pressure and constantly changing environment. Too many engagements, too much

travel, not enough time: how to perform at your

best?

In this very interactive workshop you will find your own solutions to your unique situation,

thanks to a detailed review of your current

challenges and opportunities, and tips and tools delivered by the trainer.


o Identify your time eaters

o Make the distinction between urgent,

important, non-important

o Learn the benefits of saying no,

delegation, and clarification of expectations

o Discover drills and new techniques to

optimize your time

Objectives of Do Less, Achieve More:

o Prioritize and get important things done

on time

o Thrive on details, don‟t lose sight of the big picture

o Take ownership of your time

o Get better results and reduce your stress

level


Corporate executives, middle and senior

managers, entrepreneurs

Anyone who is tired of working systematically overtime.

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Training Topic:

Mandarin – Foundation Level


4 - 6

Duration: 20 sessions x 1.5 hours

= 30 hours


Time: Every Tuesday

12.30pm – 2pm

Price: From HKD$4,000 to HKD$6,000

Depends on the number of participants


Mandarin phonetic system (Pinyin)

Range of topics including greeting and

introduction; courtesy expressions; countries, nationalities, and languages; numbers, days of

the week, months of the year, and dates; shopping, prices, and going places.


Everyone who wants to brush up their Mandarin

speaking skills.

Training Topic:

Mandarin – Elementary Level


4 - 6

Duration: 20 sessions x 1.5 hours

= 30 hours


Time: Every Thursday

12.30pm – 2pm

Price:

From HKD$4,000 to HKD$6,000



Meeting people; the family; telephoning; travel and transportation; asking for and giving

directions; site seeing; telling the time; making appointments; daily routines, leisure activities

and sports; shopping and clothes; food and drinks; eating out; likes and dislikes; expressing

preferences; jobs and occupations; describing

feelings and personal attributes; seeing the doctor; and polite social talk.


Everyone who wants to brush up their Mandarin

speaking skills.

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Training Topic:

English – Elementary Level


Duration:

20 sessions x 1.5 hours

= 30 hours


Time: Every Wednesday

from 6.30pm -8pm

Price:




Talking about yourself – Introductions

Meeting people

The World of Work

Free Time

Home and Away – Travel

Skills and Hobbies

Then and Now – The Past and the Present

Food and Eating

Comparison

The Future

Weather

Feelings and Experiences


Everyone who wants to brush up their English

speaking skills.

Training Topic:

English – Intermediate Level


Duration:


= 30 hours


Time: Every Thursday

6pm – 7.30pm

Price:




Sports and Leisure Activities

Art, Music and Literature

Talking about People

The Weather

Likes and Dislikes

The World of Work

Imagination

Relationships

Complimenting and Complaining

Money

Social Situations



speaking skills.

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Training Topic:

English For Professionals


Duration:


= 30 hours


Time: 6pm – 7.30pm

Price:




Pronunciation – polishing those English sounds to perfection!

Vocabulary building – through, readings, conversations, games and more

Networking skills

Conferences and meetings

Business travel

Technology and business

Decision- making

Cultural differences

Role-plays



speaking skills.

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Training Topic:

Microsoft PowerPoint-

Creating Effective Presentations

Number of participants: 5-10

Duration:

1/2 day

Date: 4th February 2010

Time: 2pm – 5pm

Price: HKD$800


This workshop opens up new creative

possibilities for SME‟s to improve their live presentations using Microsoft Office PowerPoint.

Students will be able to identify common

problems in presentations and apply powerful techniques that can make a presentation much

more effective.


Sales director, marketing manager, researcher,

legal counsel, or anyone who relies on

presentations, proposals, and complex documents to communicate.

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Training Topic:

Microsoft Word 2003/2007

Building Better Microsoft Office Word 2003

Documents in Less Time 2003/2007


5-10

Duration: 1/2 day

Date: 5th November 2009

Time: 2pm – 5pm

Price: HKD$800


This workshop provides experienced Microsoft

Office Word users with a practical, hands-on understanding of Word concepts and the

foundation to begin working more effectively

with Word at an advanced level. Students will learn how to create or edit complex documents

more effectively in less time, and they will understand the underlying concepts of Word so

that they can take on unfamiliar tasks more

confidently and efficiently.


Sales director, marketing manager, researcher, legal counsel, or anyone who relies on

presentations, proposals, and complex

documents to communicate.

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Training Topic:

Outlook 2003/2007 -Time and

Task Management for The Business owner


Duration:

1/2 day


Time: 2pm – 5pm

Price: HKD$800


This workshop provides you with a better

understanding of how to manage your

time more effectively, define tasks more

accurately, and process incoming

information more efficiently. You will understand how to make e-mail more useful;

get faster, more accurate responses; use drag-and-drop techniques to instantly

convert e-mail into calendar events or tasks; and

properly manage time and tasks in

one central location.


Project manager,

administrative assistant,

support staff, or anyone

who plans, schedules, and

allocates resources

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Training Topic:

Microsoft Project-Setting Up Projects for Success


Duration:

1/2 day


Time: 2pm – 5pm

Price: HKD$800


This workshop provides you with a better understanding of how to improve project

results by using Microsoft Office Project 2003 and other Microsoft Office

applications as effective business enablers.

Students will be able to quickly set up

project plans that communicate key project

information to the entire project team,

develop schedules that communicate the project

tasks effectively


Project manager,

administrative assistant,

support staff, or anyone

who plans, schedules, and

allocates resources

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Training Topic:

Microsoft Office Excel

Using Excel 2003 Data to

Make Better Business Decisions


5-10

Duration:

1/2 day


Time: 2pm – 5pm

Price: HKD$800


This workshop, through hands-on activities,

teaches some of the most effective

techniques in data summary and display. It

covers the role of business intelligence in

today's workplace and introduces the power of

Excel in business intelligence

analysis. Students will understand the role that

business intelligence plays in

organizational planning, and they will be able to explain how to extend business

intelligence analysis beyond the spreadsheet.


Financial analyst, project

manager, accountant,

business owner, or anyone

who regularly uses

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Training Topic:

Leadership Skills Training


8 - 12

Duration:

1day

Date: 27th November 2009

Time: 9am – 5pm

Price: HKD$3,200*

* Training price HKD$2,300 + HKD$ 900 for the Profiling Tool which must be included

Using a Profiling tool is a

very efficient way of

helping participants to grow self-awareness and a

strong foundation for the training program.

Self Assessment tools available: TMS – Team

Management System


o Mindset change: What differentiates

effective Leaders from a Managers

o Understand the role of decision makers

o Working more efficiently with other to build team performance (feedback,

Delegation)

o Learn Coaching Skills – focusing on the

Ontological Coaching Approach

o Be able to build engagement in difficult times

o Leading through change


Senior and Middle Managers who want to develop their leadership skills, to appreciate a

more

rewarding career. Participants will understand

themselves and their talents, their team and

how to motivate key performers to drive a successful organisation.

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Training Topic:

Coach & Manage your Team

“Coaching with Balls”


10

Duration: 1day

Date: 27th April 2010

Time: 9am – 5pm

Price:HKD$2,800


This is a course we can guarantee you will never

have done before! We draw on the skills of one of the industry‟s finest coaches in this unique

programme to create an alien environment of

sport and business. We use golf (no experience of golf is necessary). This removes the

managers‟, coaches‟ or trainers‟ knowledge of their business area, which means they have to

rely solely on their skill and attitude to

demonstrate an excellent coaching intervention.

You should come away from this programme as someone who can help and motivate people to

find their own answers, rather than be someone

who just tells them what to do.


If you manage people, this course is for you. If

you believe in developing people, this course is for you. If you fancy doing something totally

different, then this course is for you.


Those whose philosophy is „do as I say, not as I do.‟

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Training Topic:

Alphaeight Inspirational

Leadership


8 - 25

Duration:

1 day

Date: 22nd June 2010

Time: 9am – 5pm

Price:HKD$2,300


There are a number of different styles of

Leadership and a multitude of different situations

where some form of Leadership is necessary. Participants will study and analyze them all.

Good Leaders understand that one Leadership style does not totally suit every situation.

Participants will learn:

o How to develop the Habits of a Great

Leader.

o The principles of Creative Leadership.

o To Understand Themselves and the

Team.

o How to Control a situation, Lead a group

effectively, and Inspire people to achieve the best they can.

o The means of Influencing others to do productive things, Change the course of

a situation and Turn defeat into victory.

o To Develop a leadership style to align

with their personality.

o To Acquire the skills to handle the mix of

generations in the workforce – especially Generation Y who will soon rule the

World!

o How to lead ordinary people to achieve

extraordinary things.

Participants will be given all of the guidance and

tools necessary to become great leaders – in whatever Leadership challenges they face. All

alphaeight training is interactive and uses the latest in hand-held response devices.


The alphaeight Institute believes that whenever 2 people are working together, there is

opportunity for both to show Leadership.

This programme is for everyone.

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Team Global Network

Training Topic:

Re-Invent your Leadership

using Theory U

Emerging leadership behaviors for new times


8 - 20

Duration:

½ day

Date: February 2010

Time: 2pm – 6pm

Price:HKD$1,800


This program is especially designed to introduce

you to Theory U and practice one of its new skills (regenerative listening).

The theory U is a ground breaking model recently developed in the US www.theoryU.com

that invites us to see the world in new ways, and learn from the future as it is emerging. It is the

very first time it will be presented in Hong Kong.


o Sense the emerging future

o Discover the 3 big hurdles in

organizations

o Understand 3 key steps of Theory U

o Practice them using a case clinic

methodology in groups of 4

o Commitment to action and follow up

How to apply the Theory U in a nut shell?

o Working in small groups gives you alternative when dealing with problems

o A new way to inspire

o Creating a powerful conversation

o It applies to individual as well as groups


Everybody, new hires

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Training Topic:

Negotiation Skills –

The Star Negotiator


6-8

Duration:

1 day


Time: 9am – 6pm

Price:HKD$2,500


The Star Negotiator workshop provides a framework to the five attributes common to Star

Negotiators and ensures the related behaviours are repeated and applied effectively in different

situations to optimise negotiated outcomes.

The goal of this program is to help the organisation‟s key Negotiators

- Manage Communication effectively

- Use Tactics strategically

- Control Information wisely

- Understand People fully

- Facilitate Situations productively


Sales/Supply Chain Team and Management team who have the responsibility to handle

negotiations with clients, partners and suppliers and close deals in a respectful and ethical

fashion that will express the values of their

organization.

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Training Topic:

Negotiation


Duration:

1 day

Date: 21st April 2010

Time: 9am – 6pm

Price: HKD$2,300


Life is a series of Negotiations, from minor situations to major examples in both areas:

personal and business. You will learn a comprehensive set of tools, and study case

studies and examples, which will ensure that you

are able to deal with any Negotiation from the very simple to very complex.

Participants will learn:

o How to develop the habits for successful

Negotiation.

o Alphaeight Creativity – vital to achieving Win/Win.

o How avoiding or resolving disputes requires a complete understanding of the

needs of all parties.

o The importance of Emotional and Social

Intelligence skills in Negotiation.

o How to set the scene for a Negotiation – the “Inside the Tent” principle.

o The importance of Creative Visualization in successful Negotiations.

o A unique way of preparing for Negotiation using the Alphaeight

Negotiation Template.

o How to anticipate the acceptable range

of potential outcomes for all parties, before the Negotiation begins, using the

Personal Negotiation Ruler.

o How to defuse and avoid Conflict when

Negotiation becomes difficult.

Participants are given all of the guidance and

tools necessary to become excellent Negotiators in whatever situations they encounter. All

alphaeight training is interactive and uses the latest in hand-held response devices.


This programme is for everyone who wishes to

learn how to achieve calmly and effective daily

negotiation.

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Training Topic:

The Art of Motivating Others


Duration:

½ Day

Date: 4th December 2009

Time: 9am – 12.00pm

Price: HKD$1,200


Course objectives

Enable managers to motivate individuals and

their teams more effectively and to enhance

business performance.

o Clear understanding of what makes a

motivational manager.

o An appreciation of the breadth and

diversity of individual motivators.

o Practical tips on how to motivate individuals and teams.

Program Focus

Motivation and different personalities:

o Understanding motivation & how it works

o Goal setting to monitor performance –

SMART Goals

o How to identify personal motivators

o Different approaches.

Motivational theory and link with performance:

o Recent research findings.

o How to be motivational.

o Practical application – Motivational

exercises


For employees that manage a team of 3 or more

people who would like to gain more

expertise around the specific topic of motivation.

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Training Topic:

New to Management


10 - 12

Duration: 1 day

Date: 22nd January 2010

Time: 9am – 5pm

Price: HKD$3,200*

* Training price HKD$2,300 + HKD$ 900 for the Profiling Tool which must be included

Using a Profiling tool is a

very efficient way of helping participants to grow

self-awareness and a strong foundation for the

training program.

Self Assessment tools

available: TMS – Team

Management System


To help freshly appointed Managers and non-managers to step up to their new Management

role. See the change as new opportunity that they will need to excel in to be identified as a

high potential for the organisation. Participants

will increase their self-awareness and will

learn how to use a set of toolbox to better

manage themselves and their teams through

effective communication.

Objectives

o Define the role of a Manager within the organisation

o Increase self awareness as a potential future high profile manager

o Make the best use of the “Management

Toolbox”

o Identify types of conflicts and solve them

o Keep others motivated and build the self presence as a Manager

PRECOURSE – Team Management Profile

o All participants will fill in an online

questionnaire before the Training date

o Each participant will be handed a personal assessment report from the

questionnaire

o The whole training will focus on the

results obtained from each participant


Soon to be Managers within the organisation

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Training Topic:

Negotiate Business Deals in

China


Duration:

2 days

Dates:

22nd & 23rd March 2010

or

25th & 26th March 2010

Time: 9am – 5pm

Price:HKD$9,000


The historical and cultural context (Confucianism,

Yin-Yang, Agrarianism, Chinese Pictographic Language) influencing Chinese negotiating

behaviours.

How Chinese people communicate and how to

decode what they really want to say; the process of negotiating business deals in China and its key

features.

How to influence Chinese people and their organizations:

o the 5 key words (Guan-Xi, Mian-Zi, She-Hui-

Deng-Ji, Ren-Ji-He-Xie, Zhong-Jian-Ren) you

have to know to understand Chinese decision-making mechanisms and

interpersonal politics;

o the 12 negotiation implications to help you

overcome the difficult position as a foreigner and an outsider.

The motivations and interests Chinese people value at and away from the negotiating table.

The negotiation strategies and tactics you will most often encounter in China, their intellectual

sources (Sun Tzu‟s Art of War and the 36

Stratagems) and, above all, how to deal with them.

The art of entertainment: what to do and how to behave at the Chinese dinner table and at a

Karaoke, how to leverage these banquets to facilitate your negotiation in China.

P a g e | 34


Training Topic:

Negotiate Business Deals in China


8 - 15

Duration:

2 days

Dates:

22nd & 23rd March 2010

or

25th & 26th March 2010

Time: 9am – 5pm

Price:HKD$9,000


The training program is appropriate for

businessmen or professionals who need to, or will need to, do business in/ with China or interact

with Chinese businessmen and professionals. It will be of interest to:

o SME owners who have businesses in/ with China.

o Sales managers who are responsible for China/ Asia business development.

o Buyers who need to manage their supply

chain in China.

o R&D engineers who need to cooperate with

their Chinese team members in a cross-border R&D project.

o Professionals (such as lawyers, consultants, accountants, bankers…etc) who need to

serve their Chinese clients or help their

Western clients to do business in China.

P a g e | 35



Training Topic:

Selling Skills

Sell it with passion and get

that result!


Duration: 1day

Date: 9th December 2009

Time: 9am – 5pm

Price:HKD$2,400


This is a fantastic fast-paced course for anyone

who needs to sell anything, or pitch an idea that

needs buy-in from others. It focuses on these key areas:

- Do you believe in your brand? More

importantly, can your customer see that

belief and passion?

- Do you sell features or benefits? Do you know the difference?

- Do you really understand what your customer needs and who is the customer

anyway?

- Do you set goals for yourself of what

you‟ll achieve by when?

- Do you not only close on your

objectives, but then get the other party to commit to an action plan of when and

how they are going to do what they‟ve promised you?

Does this all sound too complicated? Let us show you it‟s really not and how to get results - FAST!


If you have to sell anything to anyone, then this is a good course for you. You might be selling

your brand or services to external customers or your ideas and plans internally. The skills are the

same and transferable for all audiences.


Anyone who doesn‟t want to get results.

P a g e | 36


Training Topic:

Winning Customers on the

Phone


10 - 14

Duration:

2 sections x 4 hours = 8 hours

Dates:

11th & 18th November 2009

Time: 2pm – 6pm

Price:HKD$2,500


o Telephone Communication Skills

o Receiving Incoming Calls

o Making Outgoing Calls

o Closing Calls

o Managing Special Telephone Calls

o Telephone Messages

o Follow-up Actions

o Customer Service on the Telephone

o Using Equipment & Technology

o


Personal Assistance, Administrators and Assurances.

P a g e | 37


Training Topic:

Secretarial Essentials


10 - 14

Duration:


Date:

14th & 21st October 2009

Time: 2pm – 6pm

Price:HKD$2,100


- The Role of Secretary

- Professional Grooming

- Essentials of Customer Service

- Interpersonal Skills

- Dealing with Difficult People

- Business Behaviors & Attitudes

- Responsibility & Accountability

- The Limitations of the Secretaries

- Career Developments

Who should attend this programme? Personal Assistants

Administrators

Junior staff

Who is this programme NOT for? Managers

Senior administrators

P a g e | 38


Training Topic:

Advanced Office Skills for Office Professionals


Duration:


Date:

22nd April & 6th May 2010

Time: 2pm – 6pm

Price:HKD$2,300


Communication & Interpersonal Skills

Office Procedures

Arranging Meetings & Conference

Records Management

Travel Arrangements

Telephone Skills

Grooming & Personal Presentation

Taking Ownership

Who should attend this programme? Personal Assistants

Administrators

Junior staff

Who is this programme NOT for? Senior Managers / Executives

P a g e | 39


Training Topic:

Cross Cultural Relationships


Duration:


Date:

24th June & 1st July 2010

Time: 2pm – 6pm

Price:HKD$2,500


Business Etiquette

Interpersonal Relationships

Handling Conflict & Change

Working in Teams

Assertiveness vs. Aggressiveness

Cross-Cultural Awareness

Grooming & Hygiene

Integrity & Ethics


Personal Assistants

Administrators

P a g e | 40


Team Global Network

Training Topic:

Key Success Factors for Women Leaders


10 – 30

Duration: ½ day

Date: 1st Module: 15th October 2009

2nd Module: 28th January 2010

3rd Module: 13th May 2010

Time: 6pm – 9pm

Price: HK$1,000 per module

The 3 modules can function in stand-alone, although it is

recommended to have attended at least another module before

taking module 3.


This program gives an overview of the basics of

women leadership. What do women need to succeed? What are the current traits of female

leadership?

What are effective strategies to be successful in your work and get promoted?

The first module is focused on developing assertiveness and communicating powerfully.


All women with at least 2 years experience .in management or leadership positions.

The second module is focused on building and

accessing networks, and useful tips for networking.


Professional women in all positions,

junior or senior

The third module is focused on ambition, developing a personal career strategy, identifying

challenges and removing obstacles

Who should attend this programme? Professional women in all positions,

junior or senior.

P a g e | 41


Active Communication

5 Presentation & Communication Skill

24 Leadership Skills Training

30 The Art of Motivating Others

31 New to Management

Alphaeight

26 Inspirational Leadership

29 Negotiation


6 Brand You

7 Stand and Deliver

25 Coach & Manage your Team – Coach with Balls

35 Sell it with Passion & Get That Result!

ESSEC

33 Negotiate Business Deals in China


P a g e | 42


Hong Kong Institute of Languages

15 Foundation, Elementary & Intermediate Level - Mandarin

16 Elementary & Intermediate Level – English

17 English for Professionals Polishing to Perfection

OSSS

18 Microsoft PowerPoint - Creating Effective Presentations

19 Microsoft Word 2003/2007 - Building Better Documents in Less Time

20 Outlook 2003/2007 - Time & Task Management for the Business Owner

21 Microsoft Project - Setting up Projects for Success

22 Microsoft Excel - Data to Make Better Business Decision

Potential Dialogue

28 Negotiation Skills – The Star Negotiator

Refine

8 Communication Etiquette

9 Business Social Etiquette

10 Dining Etiquette

11 Brilliant Networking

12 Dealing with Difficult Situations/Embracing Resistance from customers

P a g e | 43


Sara Beattie

36 Winning Customers on the phone

37 Secretarial Essentials

38 Advanced Office Skills for Office Professionals

39 Cross Cultural Relationships

Team Global Network

13 Do Less Achieve More

27 Re-Invent your Leadership using Theory U

40 Key Success Factors for Women Leaders (Modules I, II, III)

Time Technology

14 Time Smart with Technology (Outlook/Lotus notes)

Sun Mon Tue Wed Thu Fri Sat

1

2

3

4

5

Presentation &

Communication

Skills

6

Mandarin

Foundation Level

English for

Professionals

7

English

Elementary Level

8

Mandarin

Elementary &

Intermediate Levels

English

Intermediate Level

Microsoft Office

Excel

9

10

11

12

13

14

Secretarial

Essentials 1/2

15

Key Success Factors

for Women Leaders

(I)

16

17

18

19

20

21

Secretarial

Essentials 2/2

22

23

24

25

26

27

28

29

30

31

Personal Development Management Specific Skills


1

2

3

4

5

Microsoft Word 2003/2007

Building better

documents in less

time

6

7

8

9

10

11

Selling

Winning

Customers on

the Phone ½

12

13

14

15

16

17

18

Selling

Winning

Customers on the Phone 2/2

19

20

21

22

23

24

25

26

27

Leadership Skills

28

29

30

Notes:



1

Etiquette

Business Social

Etiquette

2

3

4

Staff Retention The Art of

Motivate Others

5

6

7

8

9

Selling

Sell it with passion and get that result!

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

Notes:



1

2

3

4

5

6

7

8

9

10

11

12

Negotiation

The Star

Negotiator

13

14

15

16

17

18

Presentation Skills

Brand You

19

20

21

22

Management

New to

Management

23

24

25

26

Etiquette

Brilliant Networking

27

28

Time Management

Do Less Achieve More

29

30

Key Success Factors for Women Leaders

(II)

31

Notes:



1

2

3

4

Microsoft PowerPoint

Creating Effective Presentations

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

Notes:



1

2

3

4

Outlook 2003/2007

Time & Task

Management

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19 Etiquette

Dinning Etiquette

20

21

22

Negotiate

Business in

China

23

Negotiate

Business in

China

24

Breakfast

Negotiate Business in China

25

Negotiate

Business in

China

26

Negotiate

Business in

China

27

28

29

30

Microsoft Project

Setting up

projects for

Success

31

Notes:



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

Negotiation

22

Advanced

Office Skills for Office

Professionals

1/2

23

24

25

26 Presentations Skills

Stand & Deliver

27

Management

Coaching with Balls

28

29

30



1

2

3

4

5

6

Advanced

Office Skills for

Office Professionals

2/2

7

8

9

10

11

12

13

Key Success

Factors for Women

Leaders (III)

14

15

16

17

18

Etiquette Communication Etiquette

19

20

21

22

23

24

25

26

27

28

29

30

31



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Etiquette

Dealing with Difficult Situations

16

17

18

19

20

21

22

Management

Alphaeight Inspirational Leadership

23

24

Cross Cultural

Relationships 1/2

25

26

27

28

29

30

Notes:


Training Registration Form

COMPANY DETAILS

TRAINING SESSION SELECTED

NAME & CONTACT DETAILS OF PARTICIPANTS

INFORMATION

Surname: First name:

Title:

Phone: E-mail:

Date of registration: _______________________ Signature & Company Chop: __________________________

Enclosed is a cheque for HK$ ………………………..

for the registration fee payable to the French Chamber of Commerce and Industry in Hong Kong.

Please send this form and your cheque to:

21/F, On Hing Building, 1, On Hing Terrace, Central, Hong Kong.

For Members of the French Chamber:A 5% discount will be applicable to the second registration for the same training.

Cancellation Terms:- Cancellation more than 2 weeks before first day of training: 80% refund - Cancellation between 1 and 2 weeks before first day of training: 40% refund - Cancellation 1 week or less before first day of training: no refund.

For enquiries, please contact: Cathy Blanc, tel: 2294.7709 or e-mail : [email protected]

Mr. Ms. Mrs.

Title:

Date:

Price:

Contact Name:

Company Name:

training brochure 2009/2010

Documents

o stand

o timesmart

o sell

o secretaria

o microsoft powerpoint

time o outlook

o winning customers

china o breakfast key