traffic reconciliation between operators - issues and techniques … · 2001-09-14 ·...

© Intec Telecom Systems PLC 2001 1

Regional Seminar on New Trends in Tariff Policies for ECE Countries & CIS

Traffic Reconciliation between operators

- Issues and Techniques

18-20 September 2001 - Bratislava - Slovakia

Didier Lacroix+33 1 45 23 92 92

Didier.Lacroix@intec-telecom-systems.comwww.intec-telecom-systems.com


Agenda

u Objectives of the presentation

u ITU context

u Deregulation context

u Known issues

u Dispute resolution ideas


u Introduce reconciliation processes and techniquesl ITUl deregulated markets

u Known issues

u Introduce dispute resolution techniques

Objectives of the presentation


ITU reconciliation - Incoming accounts

u 1 account per billing period and per agreement

u Processing of incoming accountsl Creation of incoming accountl Account lines entryl Verification

• route• product• billing method• charge type• rate

l Account authorisation

u Automatic traffic reconciliationl Comparison with traffic measures

Account from X Telecom to Y Telecom

Period from : 1-3-2001 to 31-3-2001Product : Stanadrd telephonyRoute Charge Nb.orig. Trans. Dest. Type calls Surch. Durat. Rate Cost

XT YT TI STD 1000 0 190 .19 190XT YT BEL STD 333 0 60 .22 13.2XT YT BEL-M STD 500 0 500 .17 85

...


Comparison with traffic measures

Expected traffic statement from X Telecom

Period from : 1-3-2001 to 31-3-2001Product : Standard TelephonyRoute Charge Nb.orig. Trans. Dest. Type calls Surch. Durat. Rate Cost

XT YT BEL STD 333 0 240 .22 528XT YT BEL-M STD 500 0 500 .17 85

...

Account from X Telecom to Y Telecom

Period from : 1-3-2001 to 31-3-2001Product : Standard TelephonyRoute Charge Nb.orig. Trans. Dest. Type calls Surch. Durat. Rate Cost

TI XT, YT BEL STD 1000 0 190 .19 190XT YT BEL STD 333 0 60 .22 13.2XT YT BEL-M STD 500 0 500 .17 85

...


Comparison Process

Expected account

Our Keys Route

Product

Their KeysRoute

Product

Incoming account

VerificationsProductsRoutesRates...

Discrepancy AnalysisMorocco 50 30 - 66%Italy 40 50 +25%Italy mob 20 11 - 50%


Issues linked to the comparison

u Late traffic

u Transit

Date Orig. Trans. Dest. Period Calls Surch. Durat Rate Cost

01-01 XT YT BEL 01-01 1000 0 190 .19 19002-01 XT YT BEL 01-01 333 0 60 .19 11.404-01 XT YT BEL 01-01 500 0 500 .19 9506-01 XT YT BEL 01-01 250 0 200 .19 38

...

Date Orig. Trans. Dest. Period Calls Surch. Durat Rate Cost

01-01 XT YT BEL 01-01 1000 0 190 .19 19002-01 ZT XT,YT BEL 01-01 333 0 60 .20 1504-01 HT XT,YT BEL 01-01 500 0 500 .19 9506-01 BT XT,YT BEL 01-01 250 0 200 .20 40

...


Dispute resolution

u Identified during verificationl easily solved

u Identified during comparisonl Need to prove good faith

• send more detailed information (daily summaries, rated CDRs)

• parallel and targeted measuresl Negotiation


Reconciliation and deregulation

u No established standard

u Exchanged datal Billing period summariesl Detailed daily summariesl Rated CDRs

u Methodsl CODIFI (Spain)l Bilateral


CODIFI (Spain)

u Method introduced by Telefonica

u Mandatory usage in Spain

u Codes standardisation

u Information exchange processl producel acknowledgel processl conclude

u Need a specific information system


Bilateral Comparison

Our summaries

Our keysDestination

TrunkCharge type

Their keysDestination

TrunkCharge type

Their Summaries

VerificationsProductRoutesRate...

Discrepancy AnalysisMorocco 50 30 - 66%Italy 40 50 +25%Italy mob 20 11 - 50%


Known issues

u Numbering plansl Each supplier owns its international numbering plan

u Ratel Non up-to-date rates

u Special numbersl Rating formula


Dispute resolution

u Prove your good faithl Send more detailed information

(daily summaries, rated CDRs)l Parallel and targeted measuresl Allow audit of the inter-carrier billing process

u Negotiation


losses

Control billing process

Reconciliation Settlement Account mgt

InvoicingMediation

ITU rating

Non ITU rating Reconciliation SettlementCollection

errorserrors

errors

u Minimise errors and traffic lossesl far below reconciliation objective

u Ability to re-price errored trafficl adjustments management


Replay operator CDRs

Our Summaries

Their CDRs

Our keys Trunk

Their keys Trunk

Their Summaries

Their CDRs

simulated

Translation& Formatting

Their Summaries

simulated

Pricingsimulation

Our keys Destination

Peak Off peak

Their keys Destination

Peak Off peak

Pricing discrepancies

Traffic discrepancies


Conclusions on CDRs replay

u Correspondence tables per supplier requiredl Destinationl Peak / Off Peakl Trunk

u Identify all discrepanciesl Ratingl Traffic

u Complex to implement

u Adapted to complex rating rules


Enrichissementexpected rate

CDRs verification

Leurs CDRs

Our Reference

Data

Our Keys Destination

Peak Off peak

Their Keys Destination

Peak Off peak

Their CDRs

Enrichmentprefix analysis

Errored Prefixes

3998 ITA ITA-MOB 303217 BEL BEL-MOB 20...

Errored Rates

1-5 ITA PK .20 .212-5 BEL OFF .17 .169...


Conclusions on CDRs verification

u Correspondence tables requiredl Destinationl Peak / Off Peak

u Rating errors identificationl Prefixesl Rates

u Method adapted to CDRsl Simple scenarios

u Easy to implementl If verification rules are limited


Conclusions

u Reconciliation Techniques

l Comparel Replayl Verify

u Key success factorsl Control billing processl Use tools

• to reconcile• to re-rate

u Increasing importancel due to margin reduction

ITU Deregulation

traffic reconciliation between operators - issues and techniques … · 2001-09-14 ·...

Documents