Towards OnePortsoken

Provider and officer workshop13th January

Agenda

• Recap and refresh on the EIR• Aims and objectives of OnePortsoken• Developing the model• Action planning

What did we find out?

• Very little churn, little change, increasing deprivation for the vulnerable

• 25% not living on the estates – where are they? Who are they?

• Different experience of estate services (Guinness vs CoLC)

• Developing challenges for ageing population, overcrowding, welfare reform, vulnerable residents

Some trends

Employment by Occupation

0%

20%

40%

60%

80%

100%

Por

tsok

en

City

of

Lond

on

Lond

on

Eng

land

Por

tsok

en

City

of

Lond

on

Lond

on

Eng

land

2001 2011

Area

Pe

rce

nta

ge

Elementary Occupations

Process, Plant and Machine Operatives

Sales and Customer Service Occupations

Caring, Leisure and Other ServiceOccupations

Skilled Trades Occupations

Administrative and Secretarial Occupations

Associate Professional and TechnicalOccupations

Professional Occupations

Managers, Directors and Senior Officials

Working well

Lots including

• City Advice • Health worker• Befriending• Children’s Centre

Issues

• Lots of engagement – little coordination• Too many referral points and not enough use

of some services• Residents too passive and reliant on CoLC to

provide solutions• A tale of two estates….

Agreed priorities

Priority 1 – A coordinated approach for the commissioning and delivery of services across the ward by bringing the services, providers and facilities together under a ‘One Portsoken’ umbrella.

Priority 2 – Making better use of the assets and facilities in the ward, using those assets that are

underused but more appropriate for some activities. Providing a central coordination role for activities taking place across the five community buildings (see 4.1), and the promotion of activities taking place in the ward.

Priority 3 - The development of a health education strategy targeting those residents and city workers

that are most vulnerable, such as the elderly and young people, who can be difficult to access. Types of services should include mental health, substance misuse, sexual health and tackling obesity.

Priority 4 – To continue investing in community initiatives that help to maintain a sense of community

on both estates, as well as helping to build some capacity so that residents can become more empowered and independent.

Priority 5 – To put in place a coordinated service that brings City Advice and Adult Learning together to

help residents manage their benefits and budgets. Provide dedicated support to help manage claims online and training to help individuals use the internet, understand the language (where needed) and have help with budgeting and money management.

Priority 6 – To put in place a targeted employment and skills programme to continue to provide access to employment support, as well as upskilling programmes towards better paid employment and career opportunities.

Recommendations

• Six recommendations adopted in full– Central coordination and management of activities in

the five assets– Development of a provider and residents forum to

provide a single voice– Extension of health worker service – Adult learning tying in with IAG to bring together

advice and capacity building at the same time– Improve income for residents through better

employment and training interventions

What are we trying to do?

• Create a step-change in the ward – do we want to be in the same place in the next ten years?

• Prepare the community for the future – help them become resilient

• Build community cohesion and capacity – bridging gap between age, gender, race

• Create ownership of the community by the community

• Using Time Credits and other resources to encourgae participation

ONE PORTSOKEN

Shaping services andsecuring investment

City of London and partners

External

Ensure services are designed and led by residents

Getting the best value for the community through planning

gain and developments

Commissioning and procurement – getting the best

deal for residents

Access external funding to fund gaps and

support community development

Holding providers to account and helping to join services

and residents together better

Holding providers to account and helping to join services

and residents together better

Holding providers to account and helping to join services

and residents together better

Ensure services are designed and led by residents

Getting the best value for the community through planning

gain and developments

Ensure services are designed and led by residents

Getting the best deal for residents through

commissioning and procurement

Getting the best deal for the community through planning

gain and developments

Ensure services are designed and led by residents

Holding providers to account and helping to join services

residents and workers together better

Access external funding to fund gaps and

support community development

Holding providers to account and helping to join services

and residents together better

Holding providers to account and helping to join services

and residents together better

Access external funding to fund gaps and

support community development

Holding providers to account and helping to join services

and residents together better

Bridging the gap betweenresidents, local workers and

businesses

Coordination of events for the community and recruitment of local

volunteers

Access external funding to fund gaps and

support community development

The ‘go to’ forum for consultation, research and

insights about the area

2014 2015/2016

Towards One Portsoken – a possible journey

Spice Credits - rewarding involvement

Get going Get formal Get more things done

2014/2015

Build capacity and provide support

Aldgate consultation New commissioning PHCC reviewKey events

Activities:

•Events and meetings•Involve community•Use assets•Recruit volunteers•Reach other residents•Establish shadow forum

Activities:•Formalise forum (charity/CIC/Ltd by)•Develop trustees•Form working groups to advise CoLC•Direct consultations and reviews•Oversee commissioning•Explore funding opportunities

Activities:

•Review service performance•Develop non CoLC initiatives•Review PHCC and options•Physical developments (Aldgateand Goodman’s Yard)•Secure funding from BIG and Other funders•Future development

Portsoken – a year on

• Are the issues and needs the same?– If there have been changes – what are they?– What impact might they have?– Do they support/conflict with priorities?

What do we want from providers?

• Involvement – design and governance of the forum with residents and others

• Access to people you support – promotion of OnePortsoken

• Coordination of marketing and promotional activity to residents/businesses

Principles for involvement

• Membership, frequency, terms of reference, reporting and accountability

• How do we resolve potential conflicts of interest?

• What would be good outcomes for both providers and people we support?

• What are your ‘asks’?