Student AYou are a customer of Tran Anh company. You placed an order on May 6. The order number is TA 513. You order 180 laptops, model number Sony 6302, but you received 80. You phone to Tran Anh Company and make complaint.

Student BYou work for Tran Anh company. You receive a phone call from a customer. He/ She makes complaint about his/ her order. You check the number order and deal with the complaint.

TRAN ANH COMPANYCustomer Order number Date Amount Item Model NumberXXX TA513 May18 80 Laptop Sony 6302

Student AYou are a customer of Tran Anh company. You placed an order on May 6. The order number is TA 513. You order 180 laptops, model number Sony 6302, but you received 80. You phone to Tran Anh Company and make complaint.

Student BYou work for Tran Anh company. You receive a phone call from a customer. He/ She makes complaint about his/ her order. You check the number order and deal with the complaint.

TRAN ANH COMPANYCustomer Order number Date Amount Item Model NumberXXX TA513 May18 80 Laptop Sony 6302

Student AYou are a customer of EVN Telecom Group. You phone to the company to make an appointment with the Sales Manager of the company. Unfortunately, he has gone out/ is away from his desk. You leave a message that you will call back later.

Student BYou are a receptionist of EVN Telecom Group. You receive a phone call from a customer who wants to meet your Sales Manager. However, your Sale Manager is away from his desk. You ask the customer to leave his/ her message.

Student AYou are a customer of EVN Telecom Group. You phone to the company to make an appointment with the Sales Manager of the company. Unfortunately, he has gone out/ is away from his desk. You leave a message that you will call back later.

Student BYou are a receptionist of EVN Telecom Group. You receive a phone call from a customer who wants to meet your Sales Manager. However, your Sale Manager is away from his desk. You ask the customer to leave his/ her message.

Student BYou receive a phone from your friend. He/ she wants to meet you sometime to discuss the exercise. You are only free on Sunday (all the time). You have to choose the best time and place for both to meet each other.

Student AYou make a phone call to your friend to arrange a meeting to discuss the exercise. You are only free at the weekend (Sunday and Saturday) from 2p.m to 7 p.m. You have to choose the best time and place for both to meet each other.

Student BYou receive a phone from your friend. He/ she wants to meet you sometime to discuss the exercise. You are only free on Sunday (all the time). You have to choose the best time and place for both to meet each other.

Student AYou make a phone call to your friend to arrange a meeting to discuss the exercise. You are only free at the weekend (Sunday and Saturday) from 2p.m to 7 p.m. You have to choose the best time and place for both to meet each other.