the next DECADEOur MissionYour Place:Stories you want. Information you need. Connections you seek.

the next DECADEOur CommitmentEnhance our citizens’ lives through convenient services when, how, and where they need them.

the next DECADEOur GoalsSupport the economic vitality of our community.Monitor and respond to societal changes with information to help people manage and improve their lives.Support and nourish the community’s spirit, imagination, and culture.Contribute to the growth and development of our community’s families and children.

ELEMENTS OF 2009 WORK PLANDeveloping and maintaining:Collection neighborhoodsYouth Services service zonesIncrease bandwidthComputer upgrades

Speaker’s bureauExtend Talking Book hoursDigital BranchMerchandising displays

ELEMENTS OF 2009 WORK PLANInvestigation:Identify process/system improvementsResearching best practices in and out of the industry including site visits

Determining capacitiesSetting benchmarksScenario planningTesting ideas

ELEMENTS OF 2009 WORK PLANReinvention:systems, services, and roles of library staff

ELEMENTS OF 2009 WORK PLANBenchmark Targets:use and users, measures of customer satisfaction, and develop effective measurement tools

Topeka and Shawnee County Public LibraryVision Statement

You know us –and we know youWe are on your speed dial—just like your best friend. The library is part of your daily life. We’re friends on Facebook. You visit us in person and on the digital branch.

Topeka and Shawnee County Public LibraryVision Statement

You trust usYou have important decisions to make. You come to us when you need reliable information—fast! You see the library as an essential part of your life.

Topeka and Shawnee County Public LibraryVision Statement

You are proud of usYou share the library’s story with friends and neighbors and bring visitors here. Getting a library card is one of the first things you do when you move here. You support the library with tax dollars and donations because it’s good for our community.

Topeka and Shawnee County Public LibraryVision Statement

You inspire us We see you learning new technology, doing business, enjoying a good book, and connecting with friends. You think the library makes Topeka and Shawnee County a better place to live.

Topeka and Shawnee County Public LibraryVision Statement

You can’t read enough (for us)Your library card is always in your wallet. You are reading more, checking-out more, downloading more, and enjoying the stories and information you need. Reading is like breathing—you gotta do it!

LIBRARY VISION BENCHMARKS

• More use• More users• Higher level of satisfaction• Transformational experience

Are we there yet?

LIBRARY VISION BENCHMARKS

Questions yet to be answered • How do we deploy services equitably? How do we

go beyond the building? • What is our capacity? What are the limits? How

do we balance current and open market needs with capacity?

Are we there yet?

Board of TrusteesWhat questions do we need to answer?