Guiding Libraries & Info ProsThrough Change

David Lee KingDigital Branch & Services Manager

Topeka & Shawnee County Public Librarywww.davidleeking.com

davidleeking@gmail.com

First,some “quotes”

1970’s: adapting to OPACs

1980’s: The PC takes off…

1990’s: Internet Appears

2004: “Web 2.0” coined

Change, the old way

• Leaders simply ordered changes• Goal: getting the change

accomplished• When it fails, leaders review details

of the change

They’re looking

in the wrong place

Change is external

Transition is internal

Most leaders base the projecton getting the change accomplished rather than on getting people through the transition.

3 Steps to Transition

1. Saying goodbye2. Shifting into neutral3. Moving forward

1. Saying Goodbye

Letting Go of the Past

2. Shifting into Neutral

100% Focus on Details

Some get stuck here!

3. Moving Forward

Resistance Will Happen!

Resistance isn’t the problem

• Management’s reaction to resistance creates the problems

• The resistors probably don’t see it as resistance - they see it as survival

Three levels of resistance

1. Information-based2. Physiological and emotional3. Bigger stuff

1. Information-based

• Not enough information• Disagreement with the idea

itself• Not familiar with idea• Confusion

2. Physiological/Emotional

• My job is threatened• My future with the organization• Respect of my peers

3. Bigger Stuff

• Personal history• Who you are – race, religion, etc• Significant disagreement over

values• Transference - the person being

resisted represents someone else (fill in the blank)

How to NavigateThrough Change

Just for Leaders (and techies)

• You've already come to terms with the change

• Understand why people might not want to change

• Understand that it's the transitions, not the change, that's causing waves

Steps to Take

• Describe the change succinctly• Plan carefully• Help people respectfully let go• Constant communication• Create temporary solutions when

needed• Model new behavior!

Don't do these things!

• Don't confuse novelty with innovation

• Don't confuse motion with action• Don't keep something going if it

“still has a few good years of life”

For techies

• You might be able to change quickly

• There are areas where you DON'T change quickly

• Always share too much…• Technojust(ification)

If you refuse to change:

• Missed career opportunities• you'll miss out on the opportunity

to expand your network and your ability to develop new relationships

• You’ll miss out on the possibility of shaping your new destiny and reality

Parting Thoughts on

Change

Questions?