tool warranty and repair

Tools: Warranty, Repair & Certification

March 1, 2015

Tool Warranty – General Statement

Screwdrivers & Bits

Ferrules & LugsWire Strippers

Wire Cutters & Pliers

Crimp Tools

Automatic Machines

TOOL WARRANTY: 1 Year from DOP*

*DOP (Date of Purchase) – The date the tool was purchased by the end customer.

Weidmuller Tool Warranty

Mishandling

Mishandling nulls the warranty. - Includes damage due to: dropping, running over with vehicles or equipment,

submerging in liquids, use outside of ambient temperature, and other acts causing physical damage to the tool.

- Also includes improper use: wrong settings for wire gauges or torque, using non-Weidmuller ferrules or lugs with crimp tools and automatic crimpers, cutters used on steel cable, screwdriver used as lever and other acts against the manufacturer’s intended use for the tool. (Reference instructions and data sheets.)

Defects Tools analyzed by Weidmuller and determined to be “defective”

will be replaced. - A tool that is out of compliance with standards due to “normal wear and tear” will

not be eligible for replacement under warranty.

Term 1 year from end customer date of purchase.

Tools & Ferrules Tools include cutters, wire strippers, crimpers, pliers,

screwdrivers, testers, automated equipment, ferrules, lugs and any other item found in the Weidmuller Tool Catalog.

Tool Warranty – Detailed

Hand Tools Automated Equipment

No Repair Service Available Spare Parts are Not Available

for Sale*:- Crimp dies- Handles- Springs- Screwdriver blades- All parts not listed in the Tool Catalog

We offer the following “replacement” items:- Cutting blades for large gauge cutters

and wire strip tools- Stripping blades for wire strip tools- All items listed in the Tool Catalog

Repair Service is Available Spare Parts are Available

- Items listed in manual; however, anything beyond the “replacement” items below should be replaced via our repair service procedure.

- Tech support can assist to locate part numbers

We offer the following “replacement” items:- Cutting blades - Stripping blades- All items listed in the Tool Catalog

Tool Repair and Replacement Parts

* Customer repair using “spare parts” voids warranty as Weidmuller cannot be liable for application failures as a result of the use of tools that no longer comply with DIN, ISO, UL or other applicable standards.

Calibration Certification NOT provided by Weidmuller North America

- Pre-certified tools are available for sale. Tech Support has access to a list of tools available with certification.

- We do not stock certified tools to ensure tools certified in Germany are provided to the customer as ordered so we can provide a tool with the longest possible valid certification.

NOT provided by Weidmuller North America- Tools under List Price of $200.00 should be

replaced.- High volume users are offered special pricing.

(SPA)- Customers are encouraged to find a local

service provider to keep costs and turn-around time at a minimum.

Tool Calibration and Certification

Calibration: To align the tool performance and production/output with industry standards. (i.e. repair/service). If a tool is deemed “out of calibration” it needs to be repaired or replaced.

Certification: Proof the tool complies with industry standards. The certificate is issued by an individual authorized to test the tool and validate that it performs to or complies with standards. Testing includes “pull force” testing of crimped ferrules or use of torque meter. 1 Year period required by UL inspectors.

tool warranty and repair

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