today’s journey hertz updates 2013 recap renewed partnership – what’s still in it what’s...
TRANSCRIPT
TODAY’S JOURNEY
Hertz Updates2013 RecapRenewed Partnership –
What’s Still In ItWhat’s New?
2- Proprietary & Confidential -
Speed, ease, most valued - how we do it
Technology & Innovation Utilize technology to increase speed, ease and
transparency of rental process
Brand Portfolio The right brand for the right reason
• Hertz = best overall rental experience
• Dollar = value/leisure
• Thrifty = value/convenience
Fleet The best cars, the best fleet – diversity in choice, style
and size options, #1 mpg sustainability profile – 74% of fleet 28+MPG
Safe & Clean – unmatched excellence in vehicle preparation and maintenance for every customer journey
Added Value Marketing Gold Plus Rewards – combining services that facilitate
speed, and travel productivity with rewards points. . . the car you want, where
and whenever you want it, for as long as you want it . . .
3- Proprietary & Confidential -
Products and Programs that will bring Speed, Ease and Value to Your Travelers
Market Differentiated Value Proposition
Proprietary Products & Programs
Available free to Hertz Gold Plus Rewards Customers
4- Proprietary & Confidential -
Hertz Collections
Green TravelerCollection
Luxury Cars and SUVs•Mercedes-Benz•Cadillac•Infiniti
American Muscle Cars•Ford Mustang GT•Chevrolet Camaro SS•Camaro SS Convertible•Corvette Convertible•Dodge Challenger R/T•Coming in June: Hertz Penske GT (special edition, Penske-inspired)
Green Technology•Hybrids•Clean Diesel•Electric Vehicles
Ultra High End•Porsche•Mercedes-Benz AMG•Lamborghini•Ferrari•Aston-Martin•SRT•Range Rover•Bentley•Tesla
5- Proprietary & Confidential -
Hertz scored #1 in over 90% of RAC surveys worldwide
Zagat’s Best Overall Car Rental Company: For the second consecutive year, Hertz was voted the Best Overall Car Rental Company in Zagat’s 2013/2014 Car Rental Survey,
sweeping 14 categories
FlyerTalk Awards: Hertz sweeps for the second consecutive year; our Gold Plus Rewards program garners top honors for Best Rewards Program and Outstanding Benefits
Worldwide
Executive Travel “Best Rental Car Company”: For the sixth time, Hertz is voted “Best Rental Car Company” in the magazine’s Leading Edge Awards.
Trip Advisor’s Travelers’ Choice Award: Hertz chosen by US-based travelers as the favorite car rental brand in the Travelers’ Choice Awards and received the Travelers’
Choice Awards in the UK, France, Italy and Spain
TravelAge West WAVE Editor’s Pick Award: Western U.S. travel agents voted Hertz “Car Rental Company Providing the Best Travel Agent Support”
World’s Best Car Rental Agency and inaugural member of Travel + Leisure’s World’s Best Awards Hall of Fame
Best Use of a Social Media Platform – Travel + Leisure SMITTYS Award
Business Travel Innovation Awards from Global Business Travel Assoc. (GBTA) and Fast Company for: Sustainable Practice (Green Traveler Collection),
Travel Personalization (Gold Choice), and Traveler Productivity (NeverLost)
Best Car Rental Chain in the World by Frequent Business Traveler
CIO Magazine names Hertz & ExpressRent Kiosks one of 100 innovative organizations using IT effectively to create business value
Recent Awards & Accolades
2013/14
2013
2013 RecapIncreased Financial Support for CBTGHertz “Coupons” listed on CBTG WebsiteHertz Reps assigned to CBTG agencies regularly receive updatesCBTG Info available to reps on Hertz sales intranet siteParticipation in quarterly meetings“One-off” Assistance being provided as requestedNeed Your “point person” for Hertz updates
2010 = $88,331
2011 = $110,3692012 = $117,907
New CBTG/Hertz Agreement Jan 2011 - Dec 2013
Renewed PartnershipWHAT’S STILL IN IT?Committed Annual Financial Support for the Group RemainsRetail & HBR Overrides Remain
Quarterly, Hertz tracks the Retail & HBR revenues for CBTG as a group. When the group has positive year over year results in either Retail and/or HBR for the quarter, each agency with positive Retail and/or HBR results earns additional Override Commissions between .5%-4%.
CBTG Member Discount Program •Leisure Customers and/or Customers without a Hertz CDP•Book using CDP# 317491•10% commission on Weekly & Weekend Rentals in the U.S.•Discounts up to 20% on Hertz retail rates in the U.S. & CanadaHertz Business Rewards (HBR) Program
• Small Business Customers (annual RAC spend less than $100K) - use Program•10% Commission (5% standard commission plus 5% Agency Referral Bonus for first 12 months)•Free Rental Days for Company and Agency•Clients receive low rates and discounts worldwide•Fee-waived Hertz Gold Plus Rewards membership
Hertz Affordable Europe (AFE) Program• Customers Traveling Internationally • 18% commission on Hertz Affordable Europe Rentals• Guaranteed, low competitive rates with free, unlimited mileage
Hertz Meeting and Convention Services• Group and/or Incentive Travel – • 5% commission & Referring agency earns $250 in Hertz certificates for every 20 rentals• Clients receive competitive rates; Reduced rates for site visits; Site-to-site link capabilities;• Dedicated meeting coordinator
Renewed Partnership – What’s New New Increased Financial Opportunities
Market share threshold lowered from 31% to 27% - $.50 Paid quarterly on ALL rentals to each agency @ or above share threshold. Results so far: 2011 - $24,067; 2012 – $23,019; 2013 - $24,105
Agencies earn this bonus even if CBTG as a group does not achieve 27% Hertz share.How Can You Increase Your Hertz Share?
1.Use the CBTG CDP # 317491CDP # 317491 - 10% commissions on Weekly & Weekend Rentals2.Hertz Business Rewards Program3.Promote New Hertz Improvements4.Tools You Can Use5.Account Conversions
Account Conversion Bonus – plus helps drive share bonusAccount Conversion flyer and redemption form distributed today
Tools You Can Use
1. Hertz News OnlineQuarterly Online Newsletter. #1 resource for the latest
information. Visit www.agentnewsonline.com to sign up today!
2. Travel Agent Discount
CDP # 69212 offers: Up to 20% off on Retail Rates 3. Agent Gold RewardsHertz's Travel Agent Loyalty Program. Sign up at
www.hertzagentgold.com