tns medium gallup attitudes towards the impact of …...©tns 2016 tns medium gallup report prepared...

©TNS 2016

TNS Medium GallupReport prepared for UNDP in Serbia

TNS Medium GallupAttitudes towards the Impact of the Refugee and Migrant Crisis in Serbia’s MunicipalitiesMarch, 2016

©TNS 2016


Contents

1Introduction and summary 03

2Overall socio-economic situation in municipalities

06

3Attitudes towards migration crisis and migrants

09

4Municipality situation and dealing with migrant crisis

32

5Appendix 54

2

©TNS 2016


1Introduction and summ

©TNS 2016


About the survey

The survey implementation period

March 2016General population: 20.03 - 09.03.Local administration: 22.02 -14.03.

Wave 1st

Target sample General population 18+ (n=800) and local administration (n= 176)

Territory

Survey covered 20 municipalities. Twenty municipalities are divided in two main groups, depending on how much they are affected by migration and migrant crisis.I group - Municipalities more intensely affected by the crisis: Preševo, Šid, Kanjiža, Beograd (Palilula, Savski venac and Stari grad), Bujanovac, Dimitrovgrad, Bosilegrad, NegotinII group - municipalities moderately affected by the crisis: Zaječar, Pirot, Vranje, Surdulica, Vladičin Han, Smederevo, Aleksinac, Obrenovac, Sombor

Instrument A structured interview, with predominantly closed-ended questions in-home or in-office.

TechniqueGeneral population: F2F, TAPI (data collection using tablets). Local administration: F2F, TAPI or CATI (computer assisted telephone interview) or CAWI (computer assisted web interview - self completion of the online questionnaire)

Length of the interview ~ 30 minutes general population and ~20 local administration

Weight

In order to achieve representativeness for the entire territory, the data was weighted on the basis of the 2011 Census with gender, age, settlement type and the size of the municipality.Preševo and Bujanovac have been weighted on the basis of the 2002 Census since the last census in 2011 was boycotted by the Albanian population.

Two quantitative surveys were conducted simultaneously, targeting two distinct groups: general population (18+) and local administration representatives. Key findings from both studies are presented in the report.

4

©TNS 2016


Summary

5

Key findings

• Negative attitudes towards migrants prevail among citizens in targeted municipalities, supported with safety concerns. General ambivalence is mostly based on lack of information and mixed feelings (fears and solidarity).

• Citizens are willing to help migrants by providing food and clothing, while not eager to accept them living permanently in their municipality and neighborhood, yet the least to accept migrants as guests in their homes.

• In general, citizens are satisfied with theresponse of local municipality to migrant crisis, but less satisfied in the municipalities more intensely affected by the crisis.

• Safety and hygiene (water, sewage, waste management) in the municpalitties are perceived as most negatively affected by the migrant crisis. However, based on the large number of neutral answers, for both groups it was diffcult to assess issues related to the crisis.

• Local representatives expressed needs for additional equipment and human resources to cope with the crisis, especially referring to the comunal infrastructure.

Recommendations

Strengthen local resilience of municipalities in Serbia to cope with the migration crisis through following actions:

• Provision of humanitarian aid to migrants (accommodation, food, clothes, medical care), with a special emphasis on vulnerable groups (women and children), involving citizens.

• Support municipalities more affected by migrant crisis, through the allocation of financial, technical and human resources for municipal infrastructure (water supply, sewage, waste disposal and transport). Also, the allocation of resources to crime prevention and the safety of citizens.

• Ensuring of social peace and cohesion in the municipalities under stronger pressure of migrant arrivals: by informing citizens through the media with a view to developing a higher degree of solidarity with migrants, by informing local self-government officials through training courses, organization of public debates, etc.

©TNS 2016


2Overall socio-economic situation in municipalities

©TNS 2016


The most urgent problems in Municipality

76

76

33

26

25

22

19

16

13

13

10

9

5

1

1

66

57

22

30

21

25

11

18

28

21

16

13

8

2

2

83

89

41

23

28

20

24

15

3

8

7

6

3

1

0

Low standard of living

Unemployment

Corruption

Healthcare

Crime

Social protection

Bad governance

Building and reconstruction roads…

Migrants/Refugees

Public transport

Waste and recycling

Water supply and sewage

Legalization

Other

Don't know/No answer

General population Local administration

80

73

16

16

15

11

10

9

6

6

4

4

3

27

5

67

59

14

29

17

6

20

2

0

2

8

9

5

42

8

87

81

18

9

15

15

5

13

10

9

2

1

2

18

3

Unemployment

Low standard of living

Social protection

Waste and recycling

Building and reconstruction roads

(Road Infrastructure)

Healthcare

Migrants/Refugees

Corruption

Crime

Bad governance

Legalization

Public transport

Water supply and sewage

Other

Don’t know/No answer

The majority of citizens believe that the poor standard of living and unemployment are the main problems faced by the municipalities in which they live. Migration crisis is in top 5 issues in municipalities more intensely affected by the crisis.

In your opinion, what ARE the most urgent PROBLEMS that is Municipality where you live faced? % SPONTANEOUS. MULTIPLE ANSWERS

7

Base Total I group II group

General public

800 316 484

Local admin.

176 66 110

Total sample

I group - municipalities more intensely affected by the crisis

II group - municipalities moderately affected by the crisis

Local administrationGeneral population

©TNS 2016


Living standard

14

12

15

45

41

48

36

39

34

3

6

1

1

2

Total sample

I group - municipalities more

intensely affected by the crisis

II group - municipalities

moderately affected by the crisis

Very bad Mostly bad Mostly good Very good Don’t know/No answer

About 60% of respondents say that the current living standards of their families are mostly or very low.

TOTAL Bad, % TOTAL Good, %

59 39

52 45

64 36

8

How would you describe living standard in which you and your family live right now?

%


General public

800 316 484

General population

©TNS 2016


3Attitudes towards migration crisis and migrants

©TNS 2016


Awareness of migrant crisis

5

10

2

40

37

42

49

45

52

5

6

4

2

2

Total sample



II group - municipalitiesmoderately affected by the crisis

Very poor Mostly poor Mostly well Very well Don't know/no answer

Citizens say that they are largely informed about the migrant crisis (53.5% well informed), while 44% say that they are not sufficiently informed. In the municipalities that are most intensely affected by the migrant crisis, citizens less frequently say that they are well informed, compared to municipalities moderately affected by the crisis.

TOTAL Poorlyinformed, %

TOTAL Well informed,

%

45 54

47 51

44 56

10

How well are you informed about migrant/refugee crisis overall? %


General public

800 316 484

General population

©TNS 2016


Awareness of migrant crisisGender split

5

5

5

40

36

43

49

51

46

5

7

3

2

1

2

Total sample

Male

Female

Very poor Mostly poor Mostly well Very well Don't know/no answer

Women have said that they are less informed about the crisis than men, which is consistent with greater reluctance of women with respect to the majority of questions about migration, compared to the male population (a higher percentage of "don’t know/no answer").

TOTAL Poorlyinformed, %

TOTAL Well informed,

%

45 54

41 58

48 49

11

How well are you informed about migrant/refugee crisis overall? %

Base Total Male Female

General public

800 384 416

General population

©TNS 2016


Attitudes towards migrants entering Serbia

10

17

5

27

34

23

42

34

47

19

13

23

1

1

1

1

1

Total sample





Very negative Negative Neutral Positive Highly positive Don't know/no answer

Neutral attitudes prevail, with tendency to negative opinion. The better informed the citizens are, the more positive their opinion on migrants is, while less informed individuals are more likely to have a negative or neutral opinion of migrants.

TOTAL Negative, %

TOTAL Positive, %

37 20

50 14

28 23

12

In general, what is your attitude towards migrants/refugees entering Serbia? %


General public

800 316 484

General population

©TNS 2016


Citizens attitude towards migrants entering Serbia: Šid and Preševo

13

43

6

40

24

14

49

1

16

Šid

Preševo

In general, what is your attitude towards migrant/refugee entering Serbia? %

Very negative Negative Neutral Positive Highly positive Don't know/no answer

In Šid prevails negative and in Preševo neutral attitude towards migrants.

TOTAL Negative, %

TOTAL Positive, %

83 1

31 18

Base Šid Preševo

60 57

General population

©TNS 2016


Reasons for migration

93

52

42

39

21

15

2

10

86

55

40

32

19

20

4

13

97

50

43

43

23

11

1

8

War, lack of safety and security, fear of

persecution

They want better living standard

Lack of future perspective

Human rights and freedoms at risk

Crime and corruption

Unemployment

Other

Don't know/no answer

In your opinion, what is the key reason why migrants/refugees leave their original countries of residence? MULTIPLE ANSWER, %

Total sample



Citizens understand reasons for migration: War and lack of safety are most frequently perceived as reasons among general public. Better living standard is perceived as second most important reason.

14


General public

800 316 484

General population

©TNS 2016


Final destination for migrants

62

24

3

11

1

60

25

6

7

2

63

23

2

13

0

Developed EU countries

Mostly developed EU countries, a

minority who fail to get there will

stay in Serbia and the region

Serbia as a final destination

They themselves still do not know


In your opinion, what is the final destination for migrants/refugees? %

Total sample



Most citizens believe that developed EU countries are the final destination of migrants (62%); about one quarter of them think that part of migrants who fail in their attempts to reach the EU will remain in Serbia and the region, while a mere 3% of them think that Serbia is the final destination for migrants.

15


General public

800 316 484

General population

©TNS 2016


Difference between migrants from Middle Eastand former Yugoslavia

50

36

14

42

42

16

55

32

12

There is no difference between

migrants/refugees from the Middle East

and refugees from the '90s in theformer Yugoslavia

There is a difference between thecurrent migrants/refugees and refugeesfrom the '90s in the former Yugoslavia


Which of the following is closest to your opinion? SINGLE ANSWER%

Total sample



The level of identification of migrants/refugees from the Middle East with refugees of the '90s in the former Yugoslavia is partial. Half of the interviewed citizens believe that there is no difference between the then refugees and the current ones, while about a third (36%) believe the opposite.

16


General public

800 316 484

General population

©TNS 2016


Difference between migrants from Middle Eastand former Yugoslavia

51

12

11

8

4

2

2

1

7

2

58

19

11

1

0

3

1

0

7

1

45

6

10

15

6

1

3

3

7

4

Refugees in 90's were our nation that belongs here, migrants from

the Middle East have different culture,religion,language

Migrants/refugees from the Middle East are economic refugees, while

refugees from 90's escaped from the war to their nation

Migrants/refugees from the Middle East are potential terrorist

Migrants/refugees from the Middle East They are in transit

Migrations from the Middle East has much more attention

Migrations from the Middle East are planned, organized and collective

Migrations from the Middle East are more numerous

Distance from homeland

Other


IF THERE IS A DIFFERENCE (n=290) What is the difference? %

Total sample



National and cultural differences are most frequently mentioned.

17


General public

800 316 484

General population

©TNS 2016


No contacts with migrants

18

Most citizens (75%) did not have any direct contact with migrants. Contacts are more frequent in municipalities that are more intensely affected by the crisis. Citizens aremostly coming across migrants once a month or less, while in municipalities more affected by migrant crisis, these encounters are significantly more frequent – once or few times per week.


General public

800 316 484

General population

11

16

19

32

20

3

20

28

27

17

5

4

5

8

14

41

29

2

Almost every day

Few times per week

Once a week

Once a month or

less

Never

Don't know/no

answer

How often do you come across migrants/refugees?%

Total sample

I group -

municipalities more

intensely affectedby the crisis

II group -municipalitiesmoderately affected

by the crisis

24

75

0

31

68

1

19

81

0

Yes

No

Don't know/noanswer

Have you ever been in direct contact with migrants/refugees?

Total sample




moderately affected by the

crisis

©TNS 2016


Large social distance

6

8

9

24

17

22

21

6

17

19

25

33

36

42

20

18

21

24

26

20

22

55

43

38

21

20

17

10

11

12

9

3

3

2

2

3

3

3

3

2

3

3

To help migrants by providng food and clothing

To have a conversation with migrant women

To have a conversation with migrant men

To accept migrants to live in your municipality permanently

To volunteer in migrant reception centers

To accept migrants to live in your neighborhood permanently

To have them as guests in your home

To what extent would you be ready to engage in the following activities? %

The closer the expected interaction is, the lower the level of willingness of citizens to participate in this interaction.

19

Not ready at all Mostly not ready Neither Mostly ready Completelyready

Don’t know

Base Total

General public

800

General population

©TNS 2016


To what extent would you be ready to engage in the following activities? %

Citizens attitudes toward migrants: Šid and Preševo

20

In Šid citizens are less willing to interact with migrants, opposite to citizens in Preševo.

7

21

21

33

20

13

7

20

35

35

57

64

77

80

9

20

17

2

2

47

10

12

1

6

1

1

1

12

14

14

9

12

9

9

To help migrants by providng

food and clothing

To have a conversation with

migrant men

To have a conversation withmigrant women

To accept migrants to live in

your in my municipality…

To volunteer in migrantreception centers

To accept migrants to live inyour neighborhood…

To have them as guests in

your home

Šid

4

13

32

36

17

2

21

1

1

16

23

25

26

29

11

20

30

16

39

7

29

57

26

13

10

19

20

15

25

32

8

6

0

39

1

2

7

0

7

To help migrants by providng

food and clothing

To have a conversation with

migrant men


your municipality permanently


your neighboorhood…

To volunteer in migrantreception centers

To have a conversation withmigrant women

To have them as guests inyour home

Preševo

General population

Not ready at all Mostly not ready Neither Mostly ready Completelyready

Don’t know

©TNS 2016


Readiness to help migrants

43

40

28

24

11

9

1

6

13

42

44

28

18

17

13

1

5

12

43

38

27

28

7

7

1

7

14

Providing food

Providing clothes

Providing children with necessities

(food, clothes, toys)

With information

Providing transport

Providing shelter

Other

None of the above

Do not know/no answer

How would you help migrants/refugees? MULTIPLE ANSWERS. SPONTANEOUS ANSWERS

Total sample

I group - municipalities more intensely affected by the

crisis


Citizens are the most willing to help migrants by providing food and clothes.

21


General public

800 316 484

General population

©TNS 2016


The establishment of migrants accommodation facility in Municipality

Majority of citizens (63%) is against the establishment of an accommodation facility for migrants in their municipality.

31

35

28

32

33

31

28

21

32

3

3

3

7

8

6

Total sample

I group - municipalities moreintensely affected by the crisis



Completely oppose Mostly oppose Mostly agree Completely agree Don't know/no answer

TOTAL Oppose, %

TOTAL Agree, %

63 31

68 24

59 35

Would you oppose or agree with the establishment of an accommodation facility of migrants/refugees on the municipal territory? %

22


General public

800 316 484

General population

©TNS 2016


The establishment of migrants accommodation facility in Municipality: Šid and Preševo

23

In Šid, citizens are much more opposed to the migrants accommodation facility establishment in their municipality, compared to Preševo.

72

18

12

41 30

2

9

14

1

Šid

Preševo

Would you oppose or agree with the establishment of an accommodation facility

of migrants/refugees on the municipal territory? %

%


TOTALOppose, %

TOTALAgree, %

84 2

60 40

Base Šid Preševo

60 57

General population

©TNS 2016


The establishment of migrants accommodation facility in close neighbourhood

42

47

39

28

29

28

22

16

26

2

1

2

6

7

5

Total sample





Majority (70%) is against the establishment of an accommodation facility for migrants close to their home.

TOTAL Oppose, %

TOTAL Agree, %

70 24

76 18

67 28

24

Would you oppose or agree with the establishment of an accommodation facility for migrants/refugees in your neighborhood, close to your home? %


General public

800 316 484

General population

©TNS 2016


The establishment of migrants accommodation facility in close neighbourhood: Šid and Preševo

25

85

43

2

28

0

18

1

5

11

6

Šid

Preševo

Would you oppose or agree with the establishment of an accommodation facility for

migrants/refugees in your neighborhood, close to your home? %


Citizens in Šid are even more opposed to the establishment of migrants accommodation facility in their neighborhood, compared to Preševo.

TOTALOppose, %

TOTALAgree, %

88 1

71 23

Base Šid Preševo

60 57

General population

©TNS 2016


7

38

46

10

Yes, as many as possible Yes, some of them No, none of them Don't know/no answer

Attitudes towards admission of migrants

Opinions are divided. About 46% think that Serbia should not accept permanent settlement of migrants, while 45% would accept some or all of them.

9

3943

9

Total I group - municipalities more intensely affected by the crisis


4

35

50

10

%% %

In your opinion, should Serbia admit migrants/refugees permanently?

26


General public

800 316 484

General population

©TNS 2016


Reasons against the admission of migrants

32

21

11

8

4

7

17

21

18

15

10

1

9

25

39

22

8

7

5

6

12

Poverty in Serbia, there are no enough fundsfor that

Cultural, religious and language differences

Unemployment rate would be higher

Crime rate, lack of safety

The risk of terrorism

Other


In your opinion, what would be the biggest issue for admitting migrants/refugees permanently? OPEN QUESTION

Total sample

I group - municipalities more intensely affected by the

crisisII group - municipalities moderately affected by the crisis

Poverty in Serbia and cultural, religious and language differences are perceived as the biggest issues for accepting migrants permanently.

27


General public

800 316 484

General population

©TNS 2016


25

17

15

23

5

5

6

1

32

13

9

4

2

2

1

1

18

32

28

30

26

22

20

14

12

29

34

24

44

36

34

43

5

3

7

11

17

32

36

44

8

7

6

8

6

3

4

Serbia is losing population and these refugees and migrants could help uspopulate some regions of our country

We should accept only those refugees and migrants whom we asses

would be able to fit in well in Serbia

We should show more compassion for migrants of our religion than forthose belonging to other religions

We should not feel sorry for them. They have money for this trip and they

expect benefits in EU;

Migrants and refugees would not start this trip without the grave need.Therefore, we as humans need to show compassion and help them in…

Migrants refugees would not be able to fit in our society because they are

too different (traditions, customs, religion etc.)

Citizens would be afraid for their safety and security, especially forwomen, if refugees/migrants are accepted

There are potential terrorists among refugees and migrants

Please rate your level of agreement with following statements. %

Completely disagree

Mostly disagree Neither agree nor disagree

Mostly agree Completelyagree

Don’t know

Attitudes toward migrants

Citizens are mostly scared for their safety, and the highest percentage of citizens believe that there are potential terrorists among migrants and refugees.

28

Base Total

General public

800

General population

©TNS 2016


Cluster analysis of attitudes towards migrants

29

Very much concerned about their personal safety due to the increased influx of migrants, and they are especially concerned about the safety of women. They have strong fears that there are potential terrorists among migrants. To a large extent, this group of people believes that migrants would not fit into society, and that people should not even be sorry for them because they have enough money for their needs. Negative attitudes prevail.

More moderate and they believe that migrants should be accepted, but only those that will easily fit into society. Their attitudes are more conservative and they have more sympathy if migrants are of the same religion.

Show the greatest solidarity with migrants, have the most sympathy and think that the utmost should be done to help the migrants because they need assistance. Neutral and positive opinions about migrants significantly prevail in this group.

Frightened 37% Traditionalists 17% Humanists 14%

©TNS 2016


Attitudes toward migrants: Šid and Preševo

30

3

10

23

0

11

1

72

65

53

1

1

1

0

0

0

2

5

0

17

27

1

0

0

5

38

3

31

9

0

2

1

80

5

84

13

79

24

21

17

13

38

12

19

10

Serbia is losing population and these

refugees and migrants could help us

populate some regions of our country

We should accept only those refugees

and migrants whom we asses would be

able to fit in well in Serbia

We should show more compassion for

migrants of our religion than for those

belonging to other religions

Migrants refugees would not be able tofit in our society because they are too

different (traditions, customs,…

Migrants and refugees would not start

this trip without the grave need.

Therefore, we as humans need to…

There are potential terrorists among

refugees and migrants

We should not feel sorry for them.

They have money for this trip and they


Citizens would be afraid for their

safety and security, especially for

women, if refugees/migrants are…

Šid

Please rate your level of agreement with following statements? %

28

15

15

12

29

8

5

5

17

9

3

3

1

1

1

8

18

14

17

19

21

20

19

29

34

34

36

35

28

20

30

8

7

29

10

8

37

51

36

13

18

5

22

7

5

4

10

Serbia is losing population and these

refugees and migrants could help uspopulate some regions of our country

We should show more compassion for

migrants of our religion than for those

belonging to other religions

Migrants refugees would not be able to

fit in our society because they are too

different (traditions, customs,…

We should not feel sorry for them.

They have money for this trip and they


We should accept only those refugees

and migrants whom we asses would be

able to fit in well in Serbia

Citizens would be afraid for their

safety and security, especially for

women, if refugees/migrants are…

Migrants and refugees would not start

this trip without the grave need.

Therefore, we as humans need to…

There are potential terrorists amongrefugees and migrants

Preševo

General population

Completely disagree

Mostly disagree Neither agree nor disagree

Mostly agree Completelyagree

Don’t know

©TNS 2016


Estimation of average expenditures

According to estimations, a migrant/refugee spends on food, accommodation, transportation and other necessities between 37 and 47 Euros on average, during his/her stay in the municipality.

Average daily expenditure

Total sample 46 EUR


55 EUR

II group -municipalities moderately affected by the crisis

40 EUR

Average daily expenditure

Total sample 37 EUR


32EUR

II group -municipalities moderately affected by the crisis

40 EUR

General public: Public administration:

Based on your opinion/knowledge, how much an average migrant/refugee spends while staying in your Municipality per a day?

31


General public

800 316 484

Local admin.

176 66 110


©TNS 2016


4Municipality situation and dealing with migrant crisis

©TNS 2016


Efficiency of Municipalities in dealing with migrant crisis

Citizens are mostly satisfied how municipalities dealt with the refugee/migrant crisis – 67% of respondents evaluated efforts of municipalities as successful.

6

13

1

15

21

11

56

42

64

11

8

12

13

16

11

Total sample



Completely unsuccessful Mainly unsuccessful Mainly successful Completely successful Don't know/no answer

TOTAL Unsuccessful,

%

TOTAL Successful,

%

21 66

34 50

12 77

Was your Municipality successful in dealing with the refugee/migrant crisis in your municipality/city? %

33


General public

800 316 484

General population

©TNS 2016



Local administration representatives are also satisfied with municipality efficiency during the migrant crisis.

1

2

1

3

2

4

66

65

66

22

21

22

9

11

7

Total sample




moderately affected by the

crisis


TOTAL Unsuccessful,

%

TOTAL Successful,

%

4 83

4 86

5 88

Was your Municipality successful in dealing with the refugee/migrant crisis in your municipality/city? %

34


Local admin.

176 66 110

Local administration

©TNS 2016



18

15

13

10

8

8

5

4

4

2

3

11

We have succesfully solved all problems, all migrants are taken care of

There are no migrants/refugees in our municipality

We were very well organized and efficient

Migrants are only in transit through our Municipality

We have cooperation with all relevant institutions (Goverment, NGOs

etc.)

We helped as much as we could, did everything within our power

We have received help - donations

The number of migrants in our Municipality is very low

We have taken all measures and act according to Governmentrecommendations

The municipality has no jurisdiction in case of migrants

Other

Don’t know/No answer

IF PERCEIVE SUCCESSFUL (ANSWERS 4 OR 5 OR DK/NA) Why do you think your municipality was successful in dealing with migrant crisis? %

OPEN QUESTION

35

Base Total


169


©TNS 2016


The rights of migrants and obligations of local authorities – Awareness

Regarding the level of information among local self-government officials, 67% is familiar with the migrants' rights and obligations of the municipality towards them.

11

15

9

22

14

26

55

61

51

12

11

13

1

1

Total sample





Not aware at all Mostly not aware Mostly aware Fully aware Don't know/no answer

TOTAL Not aware, %

TOTAL Aware, %

33 67

29 72

35 64

Are you aware of the rights of migrants/refugees and obligations of local authorities? %

36


Local admin.

176 66 110


©TNS 2016


Functioning of municipalities during the migration crisis

According to opinion of both general public and local administration representatives, migrant crisis did not have significant impact on the regular daily functioning of the municipality.

61

20

9

11

43

37

15

5

72

8

5

15

It has had no effect,

everything has been

functioning as usual

It has led to problems with

the delivery of regular

services

It has led to problems withdelivery of services to

migrants/refugees, but not

with regular services to

citizens


General population

85

7

7

1

71

17

12

0

94

1

4

2

It has had no effect,everything has been

functioning as usual

It has led to problems

with the delivery of

regular services

It has led to problems

with delivery of services

to migrants/refugees,but not with regularservices to citizens


Local administration The most pronounced areas (total):

Garbage collection (58%)

Lack of human resources - staff allocated to deal with migrants (42%)

In general, to what extent has the migrant/refugee crisis affected the regular (normal) functioning of your municipality/town? %

37


General public

800 316 484

Local admin.

176 66 110

Total sample




©TNS 2016


The impact of the migration crisis on municipalities

10

11

13

14

10

13

13

14

14

18

18

13

22

24

24

27

26

26

32

4

6

6

6

7

7

7

7

7

7

10

11

14

17

18

19

21

24

24

51

70

63

63

53

57

56

64

50

64

51

61

53

47

49

45

45

42

34

21

5

10

5

20

7

13

4

20

4

13

6

4

2

3

3

3

3

3

4

3

3

1

4

1

2

1

3

2

3

2

2

1

2

2

2

1

2

11

5

5

11

6

15

9

9

7

5

5

9

5

9

3

4

4

4

5

Media coverage of your Municipality

Local culture and tradition

Your attitudes towards other religions

Local economy

Retail sales

Investments in your Municipality

Accommodation services

Water and sewage usage

Image of your Municipality

Way of life in your municipality

Transport services

Possibility for local people to find jobs

Crime rate

Spread of unusual diseases

Your personal safety

Safety of children and youth

Safety of woman

Hygiene


In your opinion, how is the current migrant/refugee crisis affecting…? %

In very negative way

In negative way Neither positive, nor negative

In positive way In very positive way

Don’t know

38

Base Total

General public

800

General population

©TNS 2016


The impact of the migration crisis on municipalities: Šid and Preševo

39

In your opinion, how is the current migrant/refugee crisis affecting…? %

4

5

1

2

4

1

48

22

10

31

34

15

14

14

10

6

4

2

2

13

15

17

17

19

20

26

28

29

29

39

42

69

73

79

81

82

84

85

23

47

52

53

56

6

13

30

13

19

4

13

1

34

11

43

29

2

4

1

6

1

6

22

30

27

22

24

13

20

18

21

23

27

17

13

12

13

14

14

13

Retail sales







Local economy



Transport services


Crime rate


Hygiene



Safety of woman


Šid

General population

2

6

6

7

8

10

16

7

21

24

35

36

11

15

35

24

15

33

34

1

1

1

1

1

1

1

4

5

5

7

7

15

15

21

22

24

24

29

48

69

32

45

75

78

69

61

58

57

35

56

46

66

40

50

61

39

33

29

16

29

34

8

5

7

20

16

10

3

1

19

1

1

3

1

3

3

21

9

4

4

18

8

11

4

9

2

8

8

5

21

5

3

4

1

4

1



Retail sales




Local economy



Transport services





Safety of woman

Crime rate



Hygiene

Preševo

In very negative way

In negative way Neither positive, nor negative

In positive way In very positive way

Don’t know

©TNS 2016


The impact of the migration crisis on local finances

74

20

1

5

61

32

3

5

82

14

0

5

The financial stability of the

municipality/service/publicenterprise/directorate was never threatened

There have been major challenges, but wehave been able to overcome them owing to

government and donor assistance

The crisis has caused major problems forthe financial stability of themunicipality/service/public

enterprise/directorate

Do not know/no answer

To what extent has the migrant/refugee crisis had an effect on the finances of your municipality/service/public enterprise/directorate? %

Total sample



When it comes to finances, in most of the municipalities (74%), financial stability has not been undermined so far by the opinion of local administration. There were some major challenges in municipalities more intensely affected by the crisis, but they were successfully solved with help of donations and Government.

40


Local admin.

176 66 110


©TNS 2016


24

44

32

Yes No Don't know/no answer

Plans for new budget

One in three municipalities that is more affected by migrations are planning to introduce expenditure items for migrants in the new budget.

20

46

34

Total sample I group - municipalities more intensely affected by the crisis


32

39

29

%% %

Have you been planning to introduce expenditure items in the new budget that pertain to accommodation and treatment of migrants/refugees?

41


Local admin.

176 66 110


©TNS 2016


Benefits of the international financial support

International financial support is perceived useful by vast majority of local representatives.

31

27

34

66

67

66

3

7

Total sample

I group - Municipalities most

affected by migrations

II group – Municipalities

moderately affected by

migrations

Very unuseful Unuseful Useful Very useful Don't know/no answer

TOTAL Unuseful, %

TOTAL Useful, %

0 97

0 93

0 100

THOSE WHO HAVE HEARD ABOUT INTERNATIONAL FINANCIAL SUPPORT FOR MIGRANTS : According to your information, how useful is the international support/donation aimed to migrant/refugee crisis in your

Municipality? %

42


Local admin.

65 30 35


©TNS 2016


19

72

8


Awareness about the international financial support/donation

The majority of citizens (72%) have not heard of the international aid programs channeled to their municipality and intended for the migrant/refugee crisis, against 19% of those who have heard about them in general. Higher awareness among respondents from municipalities that are more intensely affected by migrations.

11

84

5



33

54

13

%% %

Have you recently heard about any international financial support/donation to your Municipality aimed to help migrant/refugee crisis?

43


General public

800 316 484

General population

©TNS 2016


Benefits of the international financial support

Majority of citizens (75%) believe that international support aimed to migrant crisis is useful.

2

2

11

11

12

35

35

35

39

41

37

12

11

16

Total sample



Very unuseful Unuseful Useful Very useful Don't know/no answer

TOTAL Unuseful, %

TOTAL Useful, %

13 75

13 76

12 72

THOSE WHO HAVE HEARD ABOUT INTERNATIONAL FINANCIAL SUPPORT FOR MIGRANTS : According to your information, how useful is the international support/donation aimed to migrant/refugee crisis in your

Municipality? %

44


General public

156 104 51

General population

©TNS 2016



Local admin.

176 66 110

Cooperation between municipality and central authorities

Cooperation between municipality and central authorities dealing with migrants/refugees is perceived as successful by majority of local representatives (82%).

2

6

6

8

5

54

46

59

28

24

30

10

17

6

Total sample





TOTAL Unsuccessful,

%

TOTAL Successful,

%

8 82

14 70

5 89

How would you evaluate the level of cooperation between municipality and central authorities dealing with migrants/refugees? %

45


©TNS 2016


Cooperation between municipality and local institutions

Cooperation between municipality and local institutions dealing with migrants/refugees is also perceived as successful by majority of local representatives (83%).

1

1

5

6

5

47

36

54

36

38

35

11

20

6

Total sample






TOTAL Unsuccessful,

%

TOTAL Successful,

%

6 83

6 74

6 89

How would you evaluate the level of cooperation between municipality and local institutions dealing with migrants/refugees? %

46


Local admin.

176 66 110


©TNS 2016


68

15

17


Local migration body

Majority of local representatives (68%) stated municipalities have established local migration councils.

65

20

15



74

8

18

%% %

Has your municipality/city established a local migrations body?

47


Local admin.

176 66 110


©TNS 2016


Local migration council efficiency

Majority of local administration representatives (75%) are satisfied with efficiency of local migrants bodies.

1

1

22

18

24

44

51

39

31

27

34

3

4

1

Total sample





Very unsatisfactory Mostly unsatisfactory Neither satisfactory nor unsatisfactory Mostly satisfactory Very satisfactory Don’t know/No answer

TOTALUnsatisfactory(scores 1+2),

%

TOTAL Satisfactory

(scores 4+5), %

1 75

0 78

1 73

If your municipality/city has established a local migrations body, please rate, on a scale from 1 to 5, its efficiency and role in addressing issues caused by the migrant/refugee

crisis in your municipality. %

48


Local admin.

176 66 110


©TNS 2016


Available programs and services for migrants

5

7

46

42

5

5

52

39

6

9

43

43

None, they werenot entitled to use

any

None, by choice

They are using our

services

Do not know/no

answer

Which programs and services are available

at the local level (in your municipality/city)

have migrants/refugees could use? %

53

44

42

27

26

20

12

9

6

18

50

44

47

41

18

29

9

6

9

18

55

45

38

15

32

13

15

11

4

19

Shelter

Food

Medical help

Transportation

Clothes

Red Cross

humanitarian aid

Internet, telephone,places to charge…

Information

All services

Other

IN CASE THERE ARE AVAILABLE PROGRAMS

AND SERVICES FOR MIGRANTS (46% OF LOCAL

OFFICIALS): Which ones do they use? OPEN

ANSWERS. MULTIPLE ANSWERS. %

49


Local admin.

176 66 110

Total sample




©TNS 2016


The impact of the migration crisis on local administration departments

2

5

5

6

8

11

6

13

12

16

9

17

23

0

1

1

1

1

1

2

2

3

3

5

6

6

44

40

44

43

41

38

41

35

36

39

39

34

28

1

3

4

3

6

7

3

6

7

3

7

7

10

44

40

38

38

34

32

41

31

30

28

31

26

29

9

10

9

9

11

12

7

14

12

10

9

11

5

Department for education

Department for building and city planning issues

Department for legal and property rights

Department for general management

Department for legal advice

Department for finance and economy

Building inspection

Communal police

Department for social /child care

Communal inspection

Department for environment

Department for health

Public utility companies

READ OUT THE SCALE Please rate on a scale from 1 to 5, where 1 means not at all adversely affected and 5 means very much adversely affected. %

50

Base Total

Public admin.

176


©TNS 2016


The most needed resources for local administration

51

56

14

6

6

4

2

2

4

7

45

12

11

8

6

3

2

6

8

62

15

4

5

3

2

2

3

6

Finance resources

Accommodation facilities

Technical resources/equipment

Something else

Human resources – municipal

staff

Human resources – Volunteers

Information

No help is needed


First mentioned SINGLE ANSWER

For a continued successful response to the migrant crisis, according to local self-government officials, municipalities need financial aid the most, followed by accommodation/reception facilities, technical and human resources.

73

50

37

28

23

18

14

4

7

64

58

35

21

17

30

21

6

8

79

45

38

33

27

11

9

3

6

Financial assistance

Technicalresources/equipment

Accommodation facilities

Human resources –

Volunteers

Information

Human resources – municipal

staff

Something else

No help is needed


All mentioned MULTIPLE ANSWERS

Which resources for your municipality’s functioning are most needed to ensure a continued successful response to the migrant/refugee crisis? % SPONTANEOUS ANSWERS


Local admin.

176 66 110

Total sample




©TNS 2016


8

86

6


Complaints by local citizens

According to local administration representatives, complaints against the municipality by residents were very rare during the course of the migrant/refugee crisis.

4

91

5



15

79

6

% % %

52

Have residents complained against the municipality during the course of the migrant/refugee crisis?


Local admin.

176 66 110


©TNS 2016


90

10


Complaints by migrants

There were no complaints by migrants against the municipalities, according to local administration representatives.

90

10



91

9

% % %

53

Have migrants complained against the municipality during the course of the migrant/refugee crisis?


Local admin.

176 66 110


©TNS 2016


Distribution of interviews in Municipalities

55

GENERAL PUBLIC PUBLIC ADMINISTRATION

N % N %

I group - Municipalities

more intensely affected

by the crisis

Preševo 35 4.4 5 2.8

Šid 41 5.1 7 4.0

Kanjiža 13 1.6 3 1.7

Beograd - Savski venac 38 4.8 4 2.3

Beograd - Stari grad 40 5.0 8 4.5

Beograd - Palilula 95 11.9 14 8.0

Bujanovac 16 1.9 5 2.8

Dimitrovgrad 11 1.4 12 6.8

Bosilegrad 10 1.3 3 1.7

Negotin 18 2.2 5 2.8

TOTAL I GROUP 316 39.6 66 37.5

II group -

municipalities

moderately affected by

the crisis

Pirot 54 6.7 12 6.8

Vranje 43 5.4 12 6.8

Surdulica 20 2.6 10 5.7

Vladičin Han 23 2.9 11 6.3

Smederevo 73 9.1 11 6.3

Aleksinac 47 5.9 5 2.8

Obrenovac 51 6.3 7 4.0

Sombor 59 7.4 13 7.4

Subotica 73 9.1 16 9.1

Zaječar 39 4.9 13 7.4

TOTAL II GROUP 484 60.4 110 62.5TOTAL 800 100% 176 100


©TNS 2016


General population demography

N %

GroupI group - Municipalities more intensely affected by the crisis 316 39.6

II group - municipalities moderately affected by the crisis 484 60.4

GenderMale 384 48.0

Female 416 52.0

Age

18-34 221 27.6

35-54 265 33.1

55+ 315 39.3

Education

Primary or lower 189 23.6

Secondary 432 54.0

Higher or university 164 20.4

Don’t know/no answer 15 1.9

Employment status

Employed (full-time, permanent engagement, including self-

employed)259 32.4

Temporarily employed (part-time, honorarium) 81 10.1

Unemployed, active (seeking for job) 137 17.1

Unemployed, inactive (pupils, students) 64 8.0

Unemployed, inactive (housewives, retired…) 256 32.0

Don't know/No answer 3 .3

Nationality

Serbian 640 80.0

Montenegrin 8 1.0

Croatian 24 2.9

Hungarian 39 4.8

Muslim / Bosnian 3 .4

Albanian 39 4.9

Other 34 4.3

Undecided, neutral 13 1.7

Religion

Orthodox 642 80.3

Roman Catholic 72 9.0

Muslim 43 5.4

Protestant 1 .2

Other Christian 2 .3

Atheist/agnostic 22 2.8

Other 12 1.5

Don't know/No answer 5 .7

Settlement typeUrban 511 63.9

Rural 289 36.1

Region

Belgrade 224 28.0

Vojvodina 186 23.2

South East Serbia 390 48.7

Total 800 100

56

General population

©TNS 2016


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