Is HR a System ?

A TLS Continuum Guide to

Process Improvement

1 What is a System ?

2 System Requirements

3 Is HR a System?

What is a System?

A system is made up of inputs, a process of some kind, outputs and the environment in which these components exist

Page 552 of the Theory of Constraints Handbookedited by James Cox III and John Schleier, Jr.

Where do Inputs come from ?

Inputs come from sources within and outside our organizations

To furnish or provide (a person, establishment, place, etc.) with what is lacking or requisite

To furnish or provide (something wanting or requisite)

To make up, compensate for, or satisfy (a deficiency, loss, need, etc.)

To fill or occupy as a substitute, as a vacancy, a pulpit, etc.

What is an output ?

Out-put

The act of turning out: production: the factory’s output of cars; artistic output

The quantity or amount produced, as in a given time: to increase one’s daily output

The material produced or yield: product

Who is the Voice of the Customer?

A person who purchases or uses goods or services from another; buyer

Represents our stakeholders

Do we have an environment ?

The aggregate of surrounding things, conditions, or influences; surroundings; milieu

Internal and external

Is HR an organizational system?

Are there sources?

Are there inputs?

Are there processes?

Is there an environment?

Are there customers?

Is HR an organizational system?

Are there sources?Word of mouthHiring managersStakeholdersCandidatesManagementHuman Capital AssetsInternet

Is HR an organizational system?

Are there inputs?CandidatesJob RequirementsTalent NeedsSkillsReferralsPotential candidatesTraining

Is HR an organizational system?

Are there processes?InterviewsOn-BoardingInternal trainingSourcingRecruitmentExternal trainingPolicy implementation

Is HR an organizational system?

Is there an environment?

The workplaceThe global market for talentFunctionsProfessional community

Is HR an organizational system?

Are there customers?

ManagementStakeholdersHuman Capital AssetsHiring Managers

Is HR an organizational system?

Yes, Virginia HR is a vital organizational systemHR has its sourcesHR has its inputsHR has its processesHR has its outputsHR has its end-usersHR has its unique environment

MORE INFORMATION?

Daniel Bloom

SPHR, Six Sigma Black Belt

Chief Executive Officer

Daniel Bloom &Associates, Inc.

PO Box 1233

Largo, FL 33779

(727) 581-6216

dan@dbaiconsulting.com

http://www.dbaiconsulting.com