Corporate  Strategist  on    Excepcional  Customer  Service  

h6p://kayvalenzuela.wordpress.com  

TIPS

KayValenzuela  

 When  a  customer  walks  into  our  store,  we  would  not  ignore  him/her.  So  Why  do  we  ignore  them  on  our  virtual  space?  Organiza>ons   that   ignore   customer   on   social   media   or   doubt   in   offering   customer  assistance   through   them   have   not   realized   that   the   behaviour   of   customers   have  changed  radically.  The  demand  of  support  in  social  media  is  no  longer  a  hypothesis  is  vital.  Organisa>ons   that  don't  meet   this  expecta>ons  will   fall  back   late  behind   their  compe>tors.    The  benefits  of  taking  great  customer  social  care  show  in  the  organisa>ons  that  have  paid   aFen>on   to   this   behavioural   change   and   are   excelling   at   support   thru   every  social   and   communica>on   channel   are   experimen>ng   a   high   conversion   rate     in  customer  loyalty.      “Taking   care   of   the   needs   of   your   customers”   includes   also   being   present   in   every  channel   available   where   the   customer   go   for   help.     Not   taking   into   considera>on  social   media   as   a   contact   point   to   enhance   your   customer’s   experience   is   making  many  organisa>ons  stand  down  from  the  customers  aFen>on  focus.  Customers  need  help,  orienta>on,  educa>on  and  accurate  informa>on.    Take   the   blindfold   of   your   eyes   and   insert   your   organisa>on   in   the   virtual   society  where  you  are  trying  to  make  business.  

IN EXCEPTIONAL SERVICE                                                                      h6p://kayvalenzuela.wordpress.com  

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