TIPS AND TECHNIQUES FOR

EFFECTIVE COMMUNICATION

BODY LANGUAGE

FEATURES OF BODY LANGUAGE

Posture

Head Motion

Facial Expression

Eye Contact

Gesture

When non verbal messages contradict verbal messages, we tend to believe non verbal messages.

Why is it important to be conscious of body language in different situations?

In work enviroment, use professional verbal language

- “Yes” instead of “Uh-huh”, “Hello” instead of “Hey”.

- Remember your manners, Please, Thank you, yes ma’am/sir.

- Don’t use profanity in any education or employment situation.

VOCABULARY

INFOR

MAL

• “Gimme that”.

FORMAL

• “Would you please pass me that?”

Use active listening skills

Most people don’t listen to understand, they listen to reply.

Acknowledge what’s being said by nodding, saying “yes”. Etc.

Respond in ways that keeps the conversation going.