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Team Members in Motor Franchise &Dealers Dept.
Deputy Chief Executive Officer : Mr Jayakumar
Technical Advisor : Mr Akira Kanetake , Mr Kota Arai
Asst. General Manager : Ms Audrey Fun
Marketing
Senior Manager : Mr Choong Yoon Hee,
Manager : Mr Jazrul Fuad
Ms Ashley Chan, Ms Vivienne Tang,
Executive : Ms Jalina, Mr Heng Wen Siang, Ms Nur Hidayahtul Akma, Ms Mandy Fan
Ms Veronica Len
Team Members in Motor Franchise &Dealers Dept.
Administration
Manager : Ms Chang
Office staff : Ms Diane, Ms Mahani, Ms Jamilah, Ms Suk Yin, Ms Bani, Ms Azzreen, Ms Fiza, Mr Izzi, Mr Afiq
Office Number
03-2783-8383
Tokio Marine Insurans (Malaysia) Bhd
Head Office
29th – 31st Floor, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur.
No. of Branch
23 Branches
Paid-up Capital
RM278,000,000.00 (as at Dec 2008)
Total No. of Employees
840 (as at Feb 2009)
Gross Premium (2009)
RM700,000,000
Tokio Marine Insurans (Malaysia) Bhd
History
1957 Started business in Malaysia(United Prime → Berjaya General Insurance)
1999 Acquired Wing On General and change name to Tokio Marine Insurans(Malaysia) Bhd
2002 Acquired Amanah General Insurance
2007 Acquired Asia Insurance
2009 Acquired Pan Global Insurance
Benefits of Toyota Insurance Package
• No Loading & No Excess
• 24 Seven Road Assist
• Speedy Claim & Genuine Parts
• Betterment
• Agreed Value
24 Seven Road AssistBasic
CustomerAll the buyer of
UMW Toyota
Free towing limit Up to RM250
Home assistance service
Not available
Privilege
Those who renew insurance with Panel insurer
Up to RM400
available
What is Home Assist?A nationwide 24hours 365days a year emergency helpline you can rely on. Call center can dispatch a reliable contractor to you.
For Example : Plumbing service, Locksmithing, Roof repair, Electrical wiring, Air-Conditioning service
In the event of an accident or breakdown, please call:
Hotline: 1-800-888-247
Toyota 24Seven Road Assist Call Centre
When making a call, please provide:1. Your Personal Particulars.
2. Your Immediate Contact Number.
3. Particulars of Your Vehicle.
4. Nature of Call (Accident / Breakdown / Enquiries)
5. Particulars of Incident or Enquiries.
No Excess, No LoadingGuaranteed for Toyota cars up to 10 years old• In the market, some insurance companies impose excess
and/or loading for certain model
What is Excess?Example:
Your car met with a traffic accident and the repair cost is RM2,000.00 however there is excess RM600 (1% excess of Sum Insured)
RM1,400
Borne by Insurance Company
RM600
Borne by insured
No LoadingSome insurance companies impose loading on the premium. It is additional premium charge on top of gross premium
Example:
Premium - RM1,500.00Loading 5% + RM 75.00Total Premium - RM1,575.00
What is compulsory excess?
If any person mentioned below drive a car and meet an accident, compulsory excess of RM400 will apply.
Under the age of 21 years old
Who is the holder of a Provisional(L) driving license
Who is the holder of a Full driving license of less than 2 years
Who is not named in the schedule
Efficient & Equivalent Claim Settlement• Accident Repair Claim
< RM10,000.00No Adjuster is required. Proceed to repair after consultation with Tokio Marine’s personnel.
> RM10,000.00Adjuster will be appointed by UMW Toyota within the day or not exceeding 48 hours after survey, authorized repairs on the spot.
> RM20,000.00Adjuster prepares & submits report within 5 working days to Tokio Marine. Within 2 days, after viewing adjuster’s report, approval letter will be issued to commence repair.
• Theft Claim
Claim settlement period: 3 months (Subject to full required documents submitted)
According to Normal scale: 15%
RM1,500 x 15% = RM225 Customer pay
Normal Scale
Age of Vehicle Percentage %
1 – 4 years 0%
5 15%
6 20%
7 25%
8 30%
9 35%
10 & above 40%
TIP Scale
Age of Vehicle Percentage %
1 – 6 years 0%
7 15%
8 20%
9 25%
10 30%
11 35%
12 & above 40%
Improved Betterment Scale
Example:
Car – Toyota Vios
Age : 5 years old
Damage : Bumper
Replacement cost : RM1,500But if it is TIP scale, up to 6 years no betterment applies→Customer no need to pay
Agreed Value
Months
1 - 3
4 - 6
7 - 9
10 - 12
13 - 15
16 - 18
19 - 21
22 - 24
% of New Vehicle Sum Insured
100%
97%
94%
90%
87%
85%
82%
80%
Basic Knowledge in Insurance
• Documents Required for submission
• Procedure to Obtain NCD
• Premium Scale
• Premium Calculation
• Average Clause
• NCD Scale
1. e-Cover Note
2. Duly Signed Proposal Form
3. Registration Card
4. MyKad & Driving License
5. NCD Documents (if applicable)- Original NCD Endorsement
Documents Required for Submission
Procedure to obtain NCD Either one of the documents as mentioned below is required to obtain NCD
1) Cancel Previous Policy (Cancel Before the Inception Date)Documents Required are: i. Original Certificate of Insuranceii. Authorisation Letter for Cancellation of Previous Policyiii. MyKad
2) Withdrawal of NCD from Previous Policy (Withdraw Before the Inception Date)Documents Required are: i. Copy of Policy Scheduleii. Authorisation Letter To Withdraw NCD from Previous Policyiii. MyKad (Optional)
3) Provide Renewal Notice
4) Provide Expired Previous Policy (Expired Before the Inception Date)
5) Provide NCD Endorsement (Require Original Copy)
Procedure to obtain NCD
Short payment will occur if withdrawal of NCD is after the Inception Date
Very Important To withdraw NCD before the Registration of New Vehicle
1/1/11 31/12/1115/1/11
14365
x RM1,125.02 = RM 43.20Amount of 55% NCD
of Sum Insured RM70,000 and cc 1.5
Premium ScaleCubic CapacityNot Exceeding
Comprehensive Third Party
1400 RM225.20 RM72
1650 RM251.50 RM81
2200 RM277.90 RM90
3050 RM304.20 RM99
4100 RM330.50 RM108
4250 RM356.80 RM117
4400 RM383.20 RM126
Over 4400 RM409.50 RM135
RM26For each RM100 or part thereofon value
Premium CalculationSum Insured : RM70,000
1st ThousandRM 251.50
69,000 x RM26RM 1794.00Basic Premium RM 2045.50Add: Loading / Surcharge ___ % RM -Less: No Claim Discount 55 % RM 1125.02
Sub-TotalRM 920.48OPTIONALLLOP RM -LLP RM -All Drivers / Additional Driver RM -Windscreen : Sum Insured RM 800 RM 120.00Strike, Riot & Civil Commotion RM -Flood RM -Others RM -
Gross Total (*)RM 1040.48Add: Service Tax (5% of Gross Total (*) If applicable) RM -Stamp Duty RM 10.00Gross Premium Payable RM 1050.48
Identify 2 criteria
a) Sum Insuredb) Cubic Capacity
• Example Toyota Vios
• Cubic Capacity 1495
• Year of Make 2007
• Market Value RM 70,000/-
Average Clause
What happens if customers vehicle is under insured?
Market Value : RM100,000Sum Insured : RM70,000Partial Loss Amount : RM10,000
Average Formula:
Sum Insured------------------- x Loss AmountMarket Value
RM70,000 ---------------- x RM10,000 = RM7,000RM100,000
We Pay = RM7,000Customer Pay = RM3,000
Private Car
Scale of No Claim DiscountPeriod Discount
After the first year 25%
After the second year 30%
After the Third year 381/3%
After the Fourth year 45%
After five or more 55%