time for an ehr check up? derek kosiorek principal mgma healthcare consulting group october 2013...
TRANSCRIPT
![Page 1: Time for an EHR Check Up? Derek Kosiorek Principal MGMA Healthcare Consulting Group October 2013 MGMA 2013 ANNUAL CONFERENCE](https://reader038.vdocuments.site/reader038/viewer/2022110211/56649ecb5503460f94bd9675/html5/thumbnails/1.jpg)
Time for an EHR Check Up?
Derek KosiorekPrincipal
MGMA Healthcare Consulting GroupOctober 2013
MGMA 2013 ANNUAL CONFERENCE
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Objectives
• Diagnose EHR productivity and workflow issues
• Apply continuous-improvement principles to the EHR system
• Understand the current and future opportunities that a properly configured EHR can offer
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30 in 30 – EHR Optimization
Make sure the version of your EHR is certified
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30 in 30 – EHR Optimization
EHR is NOT an IT function
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30 in 30 – EHR Optimization
Watch for newer technologies. Cloud based solutions and new input devices can offer many advantages.
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30 in 30 – EHR Optimization
Using post-it notes can help visualize the flow of data in the office.
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30 in 30 – EHR Optimization
Revisit original goals of EHR transitionHow did you do?
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30 in 30 – EHR Optimization
Create list of measurable goals for optimization
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30 in 30 – EHR Optimization
Make sure data is backed up
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30 in 30 – EHR Optimization
Are data points structured?
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30 in 30 – EHR Optimization
Speed of data lines
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30 in 30 – EHR Optimization
What is attitude of staff?Who do you need to win over the most?
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30 in 30 – EHR Optimization
Meaningful Use Gap analysis
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30 in 30 – EHR Optimization
www. Launch that portal .com
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30 in 30 – EHR Optimization
Visit portal as patient to see if it works as expected
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30 in 30 – EHR Optimization
Risk = Threat x Vulnerability x Impact
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30 in 30 – EHR Optimization
Interview or survey staff about what can be improved. Remember, perception is reality!
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30 in 30 – EHR Optimization
Identify users who need refresher training
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30 in 30 – EHR Optimization
Create a training structure for new users. The worst person to teach them is often sitting next
to them.
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30 in 30 – EHR Optimization
Any opportunity in the physical workflow?
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30 in 30 – EHR Optimization
Gauge the alerts to make sure they do not show up too rarely or too frequently. Alert
fatigue is a real thing!
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30 in 30 – EHR Optimization
Interfaces should flow to structured dataNo more printing and reading lab reports
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30 in 30 – EHR Optimization
When buying new equipment, consider the interface needs
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30 in 30 – EHR Optimization
Determine what reports are neededAre they taking a long time for someone to put together?
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30 in 30 – EHR Optimization
Prepare for doctor-patient messaging
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30 in 30 – EHR Optimization
Kiosks in your reception area can easily pay for themselves in a short amount of time.
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30 in 30 – EHR Optimization
Have someone in clinical review and sign off on the
workflows. They bring credibility to other clinical staff.
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30 in 30 – EHR Optimization
DON’T assume your patients are too old for internet
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30 in 30 – EHR Optimization
Test the software upgradesIncluding the Interfaces & UI
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30 in 30 – EHR Optimization
Don’t trust your written processes. Visit your remote sites and observe whether they are
actually being followed.
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30 in 30 – EHR Optimization
Have system guru or owner
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30 in 30 – EHR Optimization
Follow the 80/20 rule! Don’t get hung up on exceptions
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• Questions?