hero training 101 – earning your tights mgma
DESCRIPTION
TRANSCRIPT
Hero Training 101 – Earning Your Tights
William F. (Bill) Cockrell, FACMPEMarch 1, 2012
Traits of a ManagerStrength of Conviction yet FlexibleHonesty and LoyaltyUnderstanding of Their RoleLeadership SkillsDesire to LearnVisionCommunication Skills
Relationship with PhysiciansUnderstand Your Doctors
Internal and External PressuresPersonal Situations
Have a Trusting RelationshipDemonstrate LoyaltyDemonstrate Professional Confidence
Support Your DoctorsBe Clear on Your Role / Authority
Ten Commandments for Communicating With Doctors1. Thou shalt have done thy homework!2. Thou shalt be brief!3. Thou shalt offer proof and
documentation!4. Thou shalt be organized!5. Thou shalt use the most relevant
arguments!6. Thou shalt use both verbal and visual
means for communicating!“The Total Service Medical Practice” Vicky Bradford, Ph.D.
Ten Commandments for Communicating With Doctors7. Thou shalt allow doctors to exert as high
a degree of autonomy as possible!8. Thou shalt use comparative data!9. Thou shalt not speak “managerialese”!10. Thou shalt look the part!
“The Total Service Medical Practice” Vicky Bradford, Ph.D.
Physician MeetingsMeet on a Regular BasisPrepare and Distribute Agendas Before the
MeetingTry to Focus on Group, Not Individual IssuesSolicit OpinionsTake Careful Notes and Distribute Then After
the Meeting
Relationship with StaffBe a Role ModelHire Well in the First PlaceTrain WellKeep Employees Up to Date on Their
PerformanceDon’t be Afraid to Terminate Thos Employees
Who Do Not Work OutBe Visible and AvailableEmpower Staff Where PossibleShow Appreciation
Relationship with StaffWhat you don’t want:
“Doing a good job around here is like wetting your dark pair of pants. You get a warm feeling all over but no one notices”
• Charlie Brown
But do it appropriately.
BenchmarkingState MGMA
Salary Survey – A MustNational MGMA
Surveys are Difficult to CompleteInformation must be SiftedBut It Is Valuablewww.mgmadashboards.com
Specialty SocietiesInternal
Dashboard ItemsMonthlyChargesCollectionsA/RDROWRVU’sOverhead as a Percentage of RevenueBudget VariancesStaffing Levels
Dashboard ItemsCollections per EmployeeA/R AgingVolumes (E&M, Procedures, Diagnostics,
etc.)Coding Profiles
Dealing with Problems
Dealing with ProblemsThe HIPAA ExampleThe “Touchy” Physician
Dealing with ProblemsDon’t Wait UnnecessarilyAt the Same Time – Unless There’s
Someone's Life at Stake – Sleep On ItGet The Facts – Not OpinionsTalk to the parties InvolvedMake a Decision – And Follow Thru
Outside SupportMGMAWebsites
www.mgma.comwww.almgma.comwww.caahms.com
LiteratureBooks
The Total Service Medical Practice – Vicky Bradford, Ph.D. The Travelers Gift – Andy Andrews
Professional LinksBlogs
Numbers to Knowledge: Using Your Data to Optimize Decision Making and Improve Performance
March 15, 2-3:00 pm ET This webinar will explore the importance of benchmarking your practice's
performance. You will learn how to benchmark, find the data that are comparable to your situation, determine what data are important and use the knowledge gained in the benchmarking process to improve on your practice's performance.
This webinar will also teach you the importance of presenting the right information to the right audience at the right time in order to optimize decision making and improve efficiencies and performance.
Following this 60-minute webinar, you will be able to: Identify important and actionable information to medical practices Implement effective strategies to present data to a range of audiences Understand how the benchmarking process can improve your practice's
performance Register now
ProfessionalMGMACMPEFACMPE
The Seven DecisionsThe Responsible Decision – The Buck Stops HereThe Guided Decision – I Will Seek WisdomThe Active Decision – I Am a Person of ActionThe Certain Decision – I Have a Decided HeartThe Joyful Decision – Today, I Will Choose to Be
HappyThe Compassionate Decision – I Will Greet This
Day with A Forgiving SpiritThe Persistent Decision – I Will Persist Without
Exception
The Travelers GiftAndy Andrews
Questions
