tightening the feedback loop
TRANSCRIPT
Retrospective Prime Directive
Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time, their skills
and abilities, the resources available, and the situation at hand.
Feedback
“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite
upset and belittled”
“You hate pairing”
“You think you’re so good!”
“I can’t work with you anymore”
“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite
upset and belittled”
<Specific time>
<Observed behaviour> <Perceived Impact>
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
“Let’s discuss!”
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then...And then...
And then... And then...
And then...
And then...
And then...
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then...And then...
And then... And then...
And then...
And then...
And then...
FeedbackGiving
Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation
Receiving
FeedbackGiving
Receiving
Ask for feedback Don’t defend Seek clarifications Say thanks Take action
Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation
Creative Commons Credits
By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/
By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/
By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/
By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/
By hsingy http://www.flickr.com/photos/hsing/3557233729/
By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/
By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/
By kmndr http://www.flickr.com/photos/kmndr/3857967490/
By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/
By Katclay http://www.flickr.com/photos/katclay/4927823922/
By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/
By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/
By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/
By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/
Shared under the Creative Commons licence
http://creativecommons.org/licenses/by/3.0/ !
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