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Tieto Service Connect

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Machine Performance

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Asset Monitoring

From Low Cost, to High Value

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Selling Outcome and Performance

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Transformation from Products to Services and further to Ecosystems

Consulting &Upselling

ConditionBased Service

Add on Service Driven

TransactionBusiness

Data Driven Busiensses

Data & Customer Intimacy Driven

SLA contract

Outcome contract

Outcome DrivenLife Cycle Cost Driven

React & Repair

Remotemonitoring Spare

Parts

Incr

ease

In C

usto

mer

Loy

alty

Service Transformation Journey

There is a clear market trend towards creating more customer loyalty via services designed to be deeply engrained in the customers’ operations..

No organization can Transform their service business over night.There is a defined need for a pedagogic and structured range of solutions that can be customized to enhance the pace of the Transformation Journey.

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Why Tieto Service Connect?

Create, Manage and Implement IoT Service Offerings

Rapid Deployment

Platform for third party

signals

Centrally Linked to one

Portal

Highly Configurable Full Suite of Service

Tools

Manage your Service

Transformation

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What are the Key Features of Tieto Service Connect

• Analyze Big Data• Predictive Analytics

• Customized

• Monitor Activities• Consolidated Info Streams• Manage IoT Activities• Knowledge Library• Remote Service

• Connect Machines• Remote Monitoring• On Prem and Cloud

connectivity

• Manage Service Delivery• Field, Repairs etc• Installed Base• Customers• SLA Mgt

Tieto Smart Field

Service

Tieto Connect

Tieto Analytics (Azure)

Tieto Service Connect

Portal

Manage Connected AssetsConfiguration and set-up of

connectivity for all machines.

Analyse Connected Assets

Create your own analytics report with support of our

Data Scientists

Manage your IoT Customer OfferingsAll Alarms, Warnings and

machine data visualizations are managed centrally.

Proactively commercialize your IoT portfolio and reduce

the need for complex processes

Manage your Customer Service

OfferingsManage all Service Delivery via standardised workflows

and processes.Take and plan actions based

on your IoT SLA’s and Service Agreements.

Manage Day-to-Day Service Operations

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