tier 1 quality 2010 may.ppt[1]

TIER 1 QUALITY SOLUTIONS, LLC

Technical EvaluationTechnical Evaluationfor Rework-Related Servicesfor Rework-Related Services

Your Partner in Total Quality Commitment

Performance - Delivery - Customer Satisfaction


MISSIONMISSION STATEMENTSTATEMENT

It is our constant ambition to offer our customers the best quality assurance product and service at the most competitive price, in an effort to contribute to the progress and profitability of our client. It is through our business acumen and the belief on our core values that we achieve high performance by ‘DOING THINGS RIGHT’ the first time, delivering operational excellence in every way to meet and exceed our commitment to the clients we serve.


Leadership and Service Efficiency and Competence Quality and Safety Results-Oriented Communication Continuous Improvement

We are relentlessly driven by our Core Values:


Performance -Delivery - Customer Satisfaction

• Company ProfileCompany Profile• Quality Services Provided

• Why Use Tier Quality Solutions, LLC?

• Associate Training

OverviewOverview

• Questions and Concerns


Tier 1 Quality Solutions, LLC was established in February 2007, and is headquartered in Duncan, South Carolina with a regional office located in Tuscaloosa, Alabama. Currently our services are being expanded to reach all southeastern and mid-western based OEM’s and suppliers by April 2010.

Tier 1 Quality Solutions, LLC is the leading quality containment company in the

southeast. Our company provides automotive suppliers and other manufacturing facilities with 3rd party containment, sorting, rework, inspections, quality liaison and expedited services.

Tier 1 Quality Solutions, LLC has over 75 years of managerial experience in the automotive industry and understands the importance of delivering a quality service. Our diverse background in manufacturing, quality, packaging, light assembly, electronic testing, and customer service all compliment each other to ensure complete customer satisfaction.


COMPANY PROFILECOMPANY PROFILE

Director of Quality Operations Director of Finance and Sales Troy Collins Derak Rawlings

Director of Facilities Director of Business Operations

Alonzo Bacon, Jr Jacqueline Richardson

Six Sigma (Black Belt) Midwestern Representative

Rodney Williams

197 Ridgeview Center

Duncan, S.C. 29334

Phone: 864-569-6755

Fax: 205-278-8568


Website: www.tier1quality.com Email: [email protected]


Executive StaffExecutive Staff


Director of Finance &

Sales

Director of Facilities

Director of Business

Operations

Six-Sigma Black-belt

Quality Associates

Quality Manager

Quality Site Supervisors

Quality Associates

Quality Associates

Director of Quality

Operations


Organizational ChartOrganizational Chart



Our Clients Are Our Top PriorityOur Clients Are Our Top Priority

We do not sub-contract through a staffing company

We perform all jobs at a professional level

All associates are quality oriented and trained for each project

We ensure we deliver complete customer satisfaction

Uniformed associates

We take pride in providing a #1 quality service


SST-Specialty Steel Treating, Inc

ʃPECIALTYʃTEELʃREATING, INC

•Timken- Randleman•Timken – Gaffney•Timken – Honea Path

CLY-DEL


Meet Our ClientsMeet Our Clients



• Company Profile

• Quality Services ProvidedQuality Services Provided• Why Use Tier Quality Solutions, LLC?


OverviewOverview


Project Management

Inspection/Sorting/Rework

Third Party Containment

Quality Liaison

Packaging

Electronic Testing

Precision Measurement

Warehousing

Quality Engineers

GP12



Checklist of Services OfferedChecklist of Services Offered


Leadership TeamDirector of Quality

Director, Business OperationsSix Sigma Representative

External LiaisonClient Partners

SuppliersContractors

Internal LiaisonDirector of Facilities

Line Departments

Project TeamParticipantsDeliverables

Tasks

ProjectManager


Responsibility of a Project ManagerResponsibility of a Project Manager



Manage and Optimize Quality PerformanceManage and Optimize Quality Performance

Local Technical RepresentationRework

Part Approval Process

Inspection Sorting

Gauging & Testing

Containment & Validation



Reporting CapabilitiesReporting Capabilities

Daily Report: Daily Shift Report

Weekly Report: Summary of Daily Shift Report/Pareto Analysis

Monthly Report: Summary of Daily Shift Report/Pareto Analysis/Trend Charts

Special Detailed Reports: Upon the customers request, Tier 1 can provide specialized reports for your needs

0

5

10

15

20

25

Day 1 Day 2 Day 3 Day 4 Day 5

Scratches Missing Screw Nicks



Weekly Report ExampleWeekly Report Example

SAMPLE



• Company Profile

• Quality Services Provided

• Why Use Tier Quality Solutions, LLC?Why Use Tier Quality Solutions, LLC?• Associate Training

OverviewOverview



We offer excellent support for rework, sorting, and inspection services.We recruit, train and retain a qualified workforce.We require uniformed associates.We offer warehouse space. We offer competitive pricing - one hourly price for rework.We meet all Workman's Comp and Insurance Requirements.We provide your company the highest level of quality at a competitive rate.


Why Tier 1?Why Tier 1?

TIER 1 QUALITY SOLUTIONS, LLCMethods and Visual Inspections

Go-No-Go Inspections Dimensional Inspections

InspectionsInspections Physically sorting through defective products

Identifying scrap material to prevent product returns Assuring all products meet current engineering levels

SortingSorting

Offering total product management Stacking material to reduce inventory

Reducing manpower for material handling

WarehousingWarehousing

Mistake-Proofing Continuous Improvement

Control Systems

ContainmentContainment Identify defective/damaged products

Adjust products to meet quality standards Identify unusable or old level products

ReworkRework



Tier 1 Quality Solutions Leadership Model Tier 1 Quality Solutions Leadership Model 3 Pillars of Leadership 3 Pillars of Leadership

Visionary Visionary seeing possibilities and inspiring others with their vision

Team Effectiveness that is driven by the alignment of the leadership teams


Results built on Industry Focus, Technical Skills, Business Situations

Relationship BuilderRelationship Builderenlisting the support and capabilities of others

Promotes Individual Effectiveness, encouraging ownership of workmanship through self-awareness as the key to leading others

Manager of ExecutionManager of Executionproviding structure, discipline, and a sense of priorities



• Company Profile



• Associate TrainingAssociate Training

OverviewOverview



Name: _______________________ Line Manager: Quality ManagerJob Title: Quality Inspector Since: ____________________Quality Supervisor:_______________________________

Main purpose of the job:Under the responsibility and supervision of the Quality Manager, Quality Supervisor and the Quality InspectorWill perform rework, sorting and inspection work at different locations.

Responsibilities: * Responsible for the execution of the assigned activities in compliance with standards.* Responsible for documentation of all related Quality data.* Responsible for the use of proper safety equipment.* Responsible for housekeeping on site (5S).* Responsible for proper part identification at any phase of the process.* May be required to stand in one place for extended period of time.* Willing to travel up to a fifty-mile radius.

Skills:* High School Diploma or GED required.* A minimum of one year experience in a quality related field.* Basic measuring skills.* Strong communication and mathematical skills.* Good hand-eye coordination* Ability to follow procedures* Must be able to lift up to 50lbs.* Ability to be a team player.Date: ____________________ Reviewed on: _____________________Jobholder’s Signature: _________________ Manager’s Signature: ________________

SAMPLE


Job DescriptionJob Description


Team OrientedTeam OrientedProblem Problem SolvingSolving

DesignDesign

Continuous LearningContinuous Learning

Setting UpSetting UpInspectionInspection

TeamsTeams

VisionVision

5 S/ Workplace5 S/ WorkplaceOrganizationOrganization

ResultsResults

SafetySafety Work Work InstructionInstruction

Team Effectiveness

IndividualEffectiveness

Achieving ResultsAchieving Results


Training and TeambuildingTraining and Teambuilding


STEP 1 STEP 2 STEP 3•Potential new associate complete application

•Employee will be given a industrial evaluation test

•Associate will be interviewed for open positions upon passing evaluation test

•Time and date for next interview will be given

•Depending on position further testing will be given

•2nd in depth interview with Quality manger

•Time and date for next interview will be given

•3rd interview with line manager.

•Tier 1 Quality will conduct extensive background check

•Associate will be given drug test once background is complete an

•Once the associate passes drug test and background is clean the associate will be offered employment.

•Starting date and location will be given to associate.

•Training schedule will be given to associate

•Associate will attend orientation and given the necessary tools to succeed.

Associate Hiring ProcessAssociate Hiring Process


Associate Training Associate Training



• Company Profile




OverviewOverview

• Questions and ConcernsQuestions and Concerns