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Medical Assistant Student Handbook 1 2015-2016

TABLE OF CONTENTS

1. INTRODUCTION

Purpose of Student Handbook

Welcome/Mission……………………………………….3

Medical Assisting Program Goals………………………3

Nondiscrimination Statement…………………………...4

Handbook Introduction………………………………….4

Medical Assisting Program Description………………...4

Certificate………………………………………………..5

Approximate Costs………………………………………5

2. POLICIES AND PROCEDURES

Required Documentation

Criminal Background Check

Communications and Conduct……………………………6

Attendance Guidelines……………………………………6

Grading

Contracts and Special Concerns

Testing Guidelines………………………………………..8

Academic Warning, Probation, Suspension ……………..8

Substance Abuse ...……………………………………….8

Required Grades/Exit/Readmission……………………..13

Grievance Procedure…………………………………….13


Academic Dishonesty (Cheating)………………………..14

Student Conferences……………..………………………14

Clinical Externship Dress Code………………………….14

Statement of Suspension…………………………………15

Cell phones/Electronic devices ………………………….16

Patient Confidentiality…………………………………...16

Accidents/Incidents ……………………………..……….16

3. GENERAL INFORMATION

Student Services …………………………………………17

Disability // Support Services ……………………………17

Financial Aid …………………………………………….17

Insurance…………………………………………………18

Professional Association Membership…………………...19

4. APPENDICES

Invasive Procedures Consent Form

WWCC Plagiarism Procedure

Student Acceptance Statement

Informed Consent//Acknowledgment of Insurance Availability Form

Master Competency Form


Welcome

Welcome to the Allied Health Department and the Medical Assisting Program at Walla Walla

Community College. We are dedicated to excellence in the education of future healthcare

professionals.

Mission

Walla Walla Community College inspires students to discover their potential and to achieve their

goals by providing diverse and challenging learning opportunities.

Our mission is reflected in:

Excellence: The environment is characterized by mutual respect and the pursuit of knowledge in

an atmosphere grounded in tradition and with a focus on the future.

Student Success: Each student is valued as an individual within a diverse group and is

supported to accomplish his/her career goals.

Faculty Support: Our faculty provides quality instruction that promotes critical thinking and

analytical reasoning. Life long learning is emphasized.

Partnerships: The college partners with business, industry and other schools to contribute as a

partner for economic development and stability.

Medical Assisting Program Goals

1. To prepare WWCC Medical Assisting program graduates as competent entry level medical

assistants having the knowledge base necessary for success in credentialing examinations and

professional practice.

2. To ensure that WWCC Medical Assisting program graduates are capable of performing the

psychomotor skills expected of an entry level medical assistant in all the basic competencies of

the profession.

3. WWCC Medical Assisting program graduates will model professional behaviors which are

exemplar of the high standards required by industry, their profession, and the larger community

of healthcare providers, ensuring success as entry level medical assistants.


EQUAL OPPORTUNITY STATEMENT

Walla Walla Community College District No. 20 (WWCC) is committed to provide equal

opportunity and nondiscrimination for all educational and employment applicants as well as for

its students and employed staff, without regard to race, color, creed, national origin, sex, sexual

orientation, including gender expression/identity, genetic information, marital status, age (over

40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or

service animal by a person with a disability, or status as a Vietnam and/or disabled veteran,

National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of

the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with

Disabilities Act of 1990 and any other applicable Federal and Washington State laws against

discrimination. Overall Affirmative Action/Equal Opportunity program responsibility is assigned

to Sherry Hartford, Human Resources Director (509)527-4382. The College’s Title IX and

Section 504 Officer is Wendy Samitore, (509)527-4300.

HANDBOOK INTRODUCTION

This handbook is published for informational purposes only. Every effort is made to ensure

accuracy at the time of printing. However, Walla Walla Community College reserves the right

to change any provision or requirement at any time. This handbook does not constitute a

contract between Walla Walla Community College and the student.

The student is responsible for understanding and complying with the policies of the Medical

Assisting program. If the student is unable to remain within the guidelines the student will be

encouraged to seek another program of study, and may be administratively removed from the

program. The handbook is subject to change and the student is responsible for any changes upon

written notification.

In addition to the Medical Assisting Program handbook, the Walla Walla Community College

student handbook is a helpful tool to describe services and assistance to the student. All students

should obtain a copy of the WWCC student handbook and review its contents.

MEDICAL ASSISTING PROGRAM DESCRIPTION

The Medical Assisting program prepares students for a career as a Medical Assistant. The program

combines instruction in core courses directed toward all healthcare providers with courses specific to

Medial Assisting. Completion of the Medical Assisting program will ensure the student has the necessary

knowledge base and skills to succeed in an entry level position in Medical Assisting. Medical Assisting

courses will combine cognitive learning and practice of psychomotor skills in classroom and laboratory

settings. Full-time clinical training, during the final quarter, through externships in local outpatient clinics


and physician offices will allow students to observe and practice skills gained in the classroom and

laboratory in actual healthcare settings.

Medical Assistants are skilled professionals who have specific training to work in a physician’s office or a

clinic. Medical Assistants perform administrative functions and basic clerical skills, including writing

business letters, compilation and filing of patient records, medical insurance coding and processing third

party reimbursement, transcription, reception, and preparing requisitions. Additionally, Medical

Assistants perform are trained in many clinical skills, including obtaining vital signs, sterile technique,

assisting physicians with diagnostic testing, minor surgical procedures and physical examinations,

administering medications orally and via injection, laboratory procedures, phlebotomy, and

processing/sterilization of medical equipment by autoclaving or other methods of disinfection.

The Medical Assisting Program may be completed in 4 quarters of full time study, consisting of 62.5

credits of programmatic and related instruction. Depending upon placement testing, students may need to

complete additional prerequisite coursework in computer and keyboarding skills.

Working Environment

Medical Assistants work in well-lighted, clean environments. There is a constant interaction with people,

either in person or by telephone. Medical Assistants most often work a regular 40-hour week, although

part-time, evening, or weekend work may be available.

Personal Characteristics

The profession of Medical Assisting requires the ability to multi-task and use critical thinking skills.

Prospective students should possess personal integrity, have the ability to pay close attention to detail, be

conscientious, and orderly. Physical requirements include the ability to either sit or stand for long periods

of time and the strength to lift supplies, lift and move patients, and maneuver heavy equipment. The

nature of the career requires adequate vision, hearing and manual dexterity. Additionally, students must

be willing to continue their education throughout their career to keep abreast of new developments in the

field.

Employment Opportunities

According to the U.S. Bureau of Labor statistics, “Employment of medical assistants is projected to grow

29% from 2012 to 2022, much faster than the average for all occupations”.

In Washington State, the Employment Security Department estimates that demand for medical assistants

will increase: 303 yearly job openings, on average, are projected between 2010 and 2015, corresponding

to a 1.6% growth rate.

CERTIFICATE

Upon completion of four quarters of the program the student will receive a certificate of

completion in Medical Assisting from Walla Walla Community College.

APPROXIMATE COSTS:

Tuition, based on current fee schedule $ 6,058

Laboratory and Technology Fees $ 215

Texts $ 700 - 1000

Background Checks $ 35


Immunization fees $ 450

Liability insurance and health insurance $ 18.75

Expenses associated with clinical uniforms $ 150

Travel/transportation expenses Varies

NHA CCMA Certification exam

(Summer quarter, required) $ 150-175

Washington State Medical Assisting License

(Summer quarter, required) $ 115

POLICIES and PROCEDURES

BACKGROUND AUTHORIZATION & DISCLAIMER

Our department policy is to first screen with Americhek Inc. The Americhek Inc. criminal

history screen results will be received by our office. This screening will include:

Due process findings of abuse, neglect, abandonment, and exploitation

More specific Department of Corrections information.

In the event your criminal history report results with findings that prevent you from working

with vulnerable adults, you will be notified by phone and by letter.

Your ability to attend the practicum portion of this program is contingent on the results of the

Americhek Inc. investigation which is conducted at the beginning of the program, and a

subsequent Washington State Patrol background check that will be conducted in the quarter just

prior to the start of practicum.

COMMUNICATIONS AND CONDUCT

The Medical Assisting program requires dedication and commitment to learning. The student is

preparing to enter the professional work world. Behaviors and actions are a reflection on the

student, the school, the clinical site, the profession and the community at large. Students are

expected to maintain professional relationships. Students are held to the code of conduct of

Walla Walla Community College and the Medical Assisting Program’s policies. Students are

encouraged to meet immediately with the instructor for clarification of any program requirement,

school problem or difficulty. Students are expected to maintain open communication with their

instructor to promote the highest level of understanding and learning. The instructor contact

information will be posted on each syllabus. The Allied Health office is available to the student

at 527-4589.

ATTENDANCE GUIDELINES

1. All students are expected to attend and be punctual to all classes, labs and clinical

externships. Failure to do so jeopardizes the student’s grade. Permanent attendance

records are kept. The student must notify the instructor prior to any absence.


2. Only absences due to extenuating circumstances (e.g. death of immediate family member,

acute illness) are excused and require appropriate documentation within three days of

return.

3. Three unexcused absences during any single program course will result in the student

being withdrawn from that course.

4. The Allied Health Department may initiate withdrawal if the attendance policy is not

followed. The student retains the responsibility for dropping/withdrawing from courses

through the admissions office.

Classroom & Lab attendance/preparation:

(Refer to course syllabi for specific policies)

Assignments or testing that was due on a day of absence is due on the day of return; a late

penalty may be invoked.

Students are not allowed to make up quizzes missed due to tardiness or absence.

It is the student’s responsibility to communicate with the instructor to obtain make-up

assignments.

The skills lab is a planned experience to provide for demonstration, practice, and evaluation of

specific skills. The student is encouraged to practice in the lab during open lab hours which are

posted.

Clinical Externship attendance/preparation: Students are expected to work in their clinical

externship placement between 30-40 hours per week during summer quarter. The college

reserves the right to place students at clinical sites as deemed necessary for the student to gain

progressive experience. Students will perform at least 210 hours of supervised unpaid clinical

hours.

The student may be required to travel out of town for the clinical experience. Transportation to

and from clinical sites is the responsibility of the student. Schedules will be made available to

the student prior to the start of the clinical rotation. The student will complete clinical

attendance documents as directed for each clinical date. Arriving late or leaving prior to the end

of the clinical schedule without permission will be grounds for disciplinary action. Punctuality is

a desirable professional behavior and will be expected at all times.

If the student is unable to attend a clinical he/she is required to notify the clinical site and the

instructor no less than one hour prior to the missed clinical. Lack of notification will result in a

“no call, no show” unexcused absence. At the second clinical absence the student will receive a

written warning related to absenteeism. The third clinical absence will result in a meeting with

the student, instructor and program director and may result in the student’s withdrawal from the

Medical Assisting Program.

Students who are not properly prepared will not be permitted to remain in the clinical area. The

student will be removed from clinical for any unsafe and/or unethical practice.

Follow-up conferencing will occur and may result in probation or program dismissal.


Skills Competency/Evaluation of Clinical

Students are expected to demonstrate competency by verbalizing an understanding of the

principles and rationale for a skill. They must also competently demonstrate how each skill is

performed within defined parameters. The student is responsible to practice to the level of the

program education. Students must adhere to the policies and procedures of the clinical agency.

Students are evaluated on their knowledge, skill, and ability within the clinical setting.

Evaluation will be documented on a Clinical Competency evaluation form and will become part

of the final grade for the course.

Non Students Restriction

To minimize disruptions unregistered persons are not permitted in the classroom, lab, or clinical

site; this applies to children and adults alike. A guest must be approved in advance by the

instructor.

TESTING GUIDELINES All testing shall be monitored. There will be no conversation during the testing period. Students

who report late will not necessarily be given extra time. If a student is unable to take a test at the

designated time the student must notify the instructor in advance. Post test review will be held

after all students have taken the test. Any concerns regarding the test are to be addressed at the

time of review. Faculty are also available for individual test reviews. Grades are typically

posted in the online gradebook for each course.

ACADEMIC WARNING, PROBATIONS SUSPENSION The Medical Assisting Program follows the academic warning and suspension policy as outlined

in the college Student Handbook.

Inclement Weather and School Closures

Communication between faculty and students during inclement weather is essential. Students are

expected to frequently check the WWCC website and Canvas if school closure or cancellation of

clinical is a possibility. As soon as school closures are official, faculty will notify students by

posting closure announcements via Canvas and/or email. If a college campus closes due to

weather, the clinical rotations for that campus will be cancelled. Students are encouraged to sign

up for emergency notifications via the college website: www.wwcc.edu. Select “Campus Safety

& Security” from the Quicklinks drop down menu and then click on the gold “Sign up to get

emergency notifications” button.

SUBSTANCE ABUSE For the purposes of this program, substance abuse is defined as: the abuse or illegal use of alcohol and/or

drugs, and being under the influence of such, while participating in any school-sanctioned activity.

In accordance with RCW 18.130 (Washington State Department of Health, Regulation of Health

Professions, Uniform Disciplinary Act), and the Walla Walla Community College Substance Abuse

http://www.wwcc.edu/


Policy, the Allied Health & Safety Education department faculty actively oppose the ingestion of any

substance that interferes with healthy development and function in the physical, psychological, social,

occupational, and spiritual areas. Unauthorized alcohol intake is prohibited on the WWCC campus.

Walla Walla Community College Policies and Washington State laws governing Health Care Providers

both consider substance abuse to be a health and safety problem. Substance abuse has significant negative

effects on safety and performance. Clients are at risk for serious injury if a student is under the influence

of a substance which inhibits performance. THE SAFETY OF THE CLIENT IS OUR FIRST

PRIORITY.

Expectations

All Allied Health students shall abstain from alcohol and/or drug use within eight hours prior to their

practicum and class periods. This includes the use of illegal drugs, the illegal use of prescription drugs,

and the abuse or illegal use of alcohol. Attending classes and/or practicum while under the influence of

alcohol and/or drugs will be cause for suspension from the program.

If a student takes a prescribed medication, he/she must inform his/her practicum instructor. If the

medication causes the student to be sleepy or slow in response, he/she may be sent home. An individual

on medications that dull the senses is not considered a safe practitioner. THE SAFETY OF THE

CLIENT IS OUR FIRST PRIORITY.

ALL REPORTS OF SUBSTANCE ABUSE IN ANY SCHOOL-SANCTIONED ACTIVITY WILL

BE ACTED UPON IMMEDIATELY. (See “Procedure” below).

If an Allied Health & Safety Education student should be convicted of a drug-related felony, he/she will

be dismissed from the Allied Health & Safety Education Program. Health care facilities will not allow

students who have been convicted of a drug-related felony to practice in the practicum area.

The Allied Health & Safety Education Department will assist and support any student who wishes to

obtain help for drug-related problems.

Reporting Suspected Substance Abuse

A staff member of the practicum agency who suspects a student of being under the influence of alcohol

and/or any other drug should immediately report this observation to the agency supervisor and the

WWCC instructor.

A student who suspects a peer of being under the influence of alcohol and/or any other drug should

immediately report this observation to the WWCC instructor or the agency supervisor (if instructor not

immediately available).

Procedure

An instructor who has received a report of suspected abuse or who suspects a student of being under the

influence of alcohol and/or any other drug will immediately remove the student from direct patient care.

The instructor will then confer with another instructor or agency staff member to assess, and if possible

confirm, the evidence of suspected alcohol or drug use.

Should two agree that there is observable evidence of substance abuse, the following will occur:

The student will submit to urine and blood drug testing immediately after signing a

consent/release of information form (see “Allied Health Laboratory Test Results Certificate of


Agreement” attached). Failure to submit to the testing and/or signing the Certificate of

Agreement form will result in immediate suspension from the program.

Every effort should be made to obtain testing within one hour from the initial observation of

suspected influence. If the suspected offense occurs at a facility with testing capabilities, testing

should occur at that facility.

If the student is in the classroom or in a practicum setting which does not have testing

capabilities, it will be the student’s responsibility to arrange for transportation to the testing

facility. Students suspected of substance abuse may not transport themselves. The instructor will

contact the testing facility and facilitate expeditious testing, informing them of the student’s

impending arrival and need for drug/alcohol testing.

If the test results are positive or not immediately available, the student will not be allowed to

drive and/or leave the testing facility alone. It is the student’s responsibility to arrange for safe

transportation home.

The student will be suspended from all Allied Health & Safety Education Program activities until

the Coordinator of Allied Health & Safety Education receives a copy of the test results.

If the results for alcohol and/or drugs are positive the student will be immediately dismissed from

the program.

All expenses incurred due to mandatory testing and/or required transportation shall be the

responsibility of the student.

Readmission

Students dismissed for alcohol/drug problems must provide documentation of substance abuse treatment

prior to readmission to any Allied Health & Safety Education Program. In addition, the student will be

required to adhere to a plan, developed in conjunction with a counselor, for ongoing evaluation of

compliance to the substance abuse policy.


ALLIED HEALTH & SAFETY EDUCATION LABORATORY TEST RESULTS

CERTIFICATE OF AGREEMENT

Under the suspicion of substance abuse, I understand that testing must occur within one hour and, if

transportation to a testing facility is required, I may not transport myself.

I hereby authorize _____________________________ to perform a urinalysis and blood tests to

determine the use of alcohol and/or controlled substances on specimens provided by me. I authorize

Walla Walla Community College Allied Health & Safety Education Program to receive these results and

utilize the results of this test to determine suitability for continued enrollment in the Allied Health &

Safety Education Program.

Name (Please Print) Student Identification Number

Signature Date

Witness Date

I hereby refuse to agree to the above testing and realize that my refusal will result in immediate

suspension from the program.

Student Signature Date

Witness Date

Witness Date


REQUIRED GRADES/EXIT/READMISSION Grading Policy

General, Cognitive and Affective Competencies:

Students must earn a minimum of a C in each course to be eligible to progress in the program.

In all non-MEDA required support courses (HO 172, HO 174, HO 110, OT 232, OT 280,

WRITE 100), a grade of C in each course is also required.

A student who fails to maintain a “C” grade or better in all program and support classes will not

be allowed to progress in the MA program. The individual must reapply to the program; and

all admission criteria must be met. An exit interview will be conducted by faculty to develop a

plan for successful reentry. Students must complete the program within three years of initial

admission to the program. Readmission will be on a “space available basis”. After two

attempts in the MA program without success the student is dismissed and will be ineligible for

re-enrollment.

Psychomotor Competencies:

Psychomotor competencies requiring demonstration of mastery of the skill are graded on a

pass/fail basis. Students may repeat the skill after practicing. Failure to demonstrate mastery on

the repeat demonstration may result in failure of the course at the discretion of the instructor.

Students must pass 100% of psychomotor and affective competencies in order to pass the

course/program.

A student who voluntarily withdraws from the program with passing grades but does not seek re-

enrollment within two years must reapply for program admission. Students who voluntarily

withdraw with passing grades and wish to return within two years may return in the following

year/cycle at the beginning of the sequential quarter in which the student left, on a space

available basis. Those students who desire readmission after more than two years’ absence will

be subject to a transcript review and may be required to repeat any or all courses at the discretion

of the Program Coordinator.

Failure to comply with Walla Walla Community College/Allied Health Department/Medical

Assisting Program policies may lead to dismissal and ineligibility to re-enroll in the MA

program.

GRIEVANCE PROCEDURE

Faculty decisions and application of program policy are final. WWCC policy allows students

redress by filing a formal grievance. The grievance must be presented in writing and orally

within 5 days of the decision or occurrence. The grievance steps should occur in the following

order.

1. Meet with the Instructor/Program Coordinator

2. Meet with the Program Coordinator and Allied Health Coordinator

3. Meet with the Allied Health Coordinator and the Dean of Health Science Education

4. Meet with the Vice President of Instruction


ACADEMIC DISHONESTY (CHEATHING) The Health Science Division/Allied Health Department faculty adhere to the policies described

in the WWCC Student Handbook under the Student Code of Conduct (section heading on

plagiarism/cheating). Provided are websites which describe plagiarism and academic dishonesty.

http://www.wwcc.edu/CMS/index.php?id=1617 http://library.acadiau.ca/tutorials/plagiarism/

STUDENT CONFERENCE Communication and feedback are essential components of the MA program. Conferences are an

integral part of communication and feedback to discuss the student’s academic and clinical

progression. Conferences are documented and signed by the instructor and student. An action

plan will be developed for the student who is not satisfactorily progressing in the program.

CLINICAL EXTERNSHIP DRESS CODE What a student “looks like”, “smells like”, and “behaves like” communicates messages to clients,

families, coworkers, and prospective employers about the value the student places on Medical Assisting

practice and the student’s career in Medical Assisting. Clients and their families frequently judge the

quality of care provided based on the student’s appearance. Prospective employers note the student’s

appearance while they are in practicum agencies and may use this data in employment decisions. The

following protocols shall be followed:

1. WWCC Medical Assisting Student name tags must be worn while at the clinical site.

2. Students must be clean, neat and well groomed. Personal hygiene is mandatory.

3. The student will follow the agency and program dress code for each clinical experience.

4. Professional, comfortable shoes that enclose toe/heel are mandatory for duty shoes, and

should be worn only during the practicum.

5. Hair must be clean and professionally styled. Hair that droops around eyes and face, on shoulders

or into the work field is not acceptable. Long hair should be pulled back, off the collar, and well

secured. Beards and moustaches must be neatly trimmed. 6. Fingernails are to be kept clean and cut below the ends of the fingertips. Neutral color nail polish

may be worn. No artificial nails or overlays are allowed as they harbor microorganisms.

7. Jewelry is limited to a watch, one small pair of stud/post earrings. Engagement/wedding

ring may be worn when not scrubbed. Additional visible jewelry, including all body

piercings, must be removed.

8. Avoid odors that may be offensive, such as foods with strong odors, tobacco, colognes or

other strongly scented personal hygiene items.

9. Body art (tattoos) must be covered with clothing when working in the practicum site. A

long sleeve t-shirt may be required to cover body art that extends down the arms.

Students are expected to maintain a professional appearance and demeanor in class, lab, and

clinical settings. Professional dress to and from the clinical site is required. Failure to adhere to

the dress code will result in a warning, possible removal from clinical and/or the program.

http://www.wwcc.edu/CMS/index.php?id=1617

http://library.acadiau.ca/tutorials/plagiarism/


STATEMENT OF SUSPENSION Purpose

To allow a period of not more than five (5) instructional days (excluding weekends) for purposes

of investigation of any issue which may compromise student’s ability to provide safe, competent

care to clients.

Protocol

During the investigative proceedings the student may continue with theory and/or practicum

depending on the infraction. It is possible that the infraction would warrant suspension from both

theory and practicum.

Procedure

1. The instructor will formulate a statement regarding the infraction (serious

concerns/accusations related to improper demonstration of skills, client safety or legal/ethical

issues). This statement will be given to the Coordinator of Allied Health & Safety Education

who will then submit it to the Dean of Health Science Education.

2. A formal recommendation will be submitted to the Vice President for final approval if such a

suspension is warranted.

3. The student would then be notified in person and in writing of the suspension. A copy of the

instructor’s statement and suspension protocol will be given to the student at this time.

4. The investigation will proceed. Information will be gathered from all parties concerned

including the student.

5. Results of findings will determine students’ continuation in the program or dismissal.

6. A student may contest or appeal such at any time during this process, and is due the same

consideration for appeal that applies to student termination or dismissal.

Professional Behavior

Students who have chosen the Medical Assisting profession are expected to demonstrate

professional behavior and judgment both inside and outside of the academic setting. The

student’s behavior reflects character, personal integrity, and respect for others. Students should

anticipate a possible letter grade drop and/or dismissal from the course or program for behaviors

including, but not limited to the following:

Falsification of documents

Lying and/or cheating

Plagiarism

Performing skills outside of the student’s scope of practice

Violating confidentiality or HIPAA laws.

Discussing personal issues with patients and/or developing social relationships with patients or

families


Refusing to follow instructions of agency staff or instructors

Threats of violence or retaliation toward others

The use of abusive language in any format (written, verbal, or otherwise), or disruptive behavior

directed toward peers, staff, faculty, or agency personnel

Students should be aware that using internet social networking sites to discuss classmates,

instructors, or the medical assisting program in negative terms is unacceptable. Sharing ANY

patient information or clinical experiences/stories outside of the classroom setting may be a

HIPAA violation and is grounds for disciplinary action and/or dismissal from the course and/or

program.

CELL PHONES/OTHER ELECTRONIC DEVICES Electronic devices, including cell phones, may only be used in the learning environment with prior

instructor approval. Emergency messages may be routed through the allied health department contact

number. Cell phones are not allowed in the clinic environment.

Calculators, when allowed, must be simple, non-programmable calculators and may not be shared

between students. Cell phones may not be used as calculators.

PATIENT CINFIDENTIALITY

All patient information is confidential. Patient information is never discussed outside of the

appropriate case reports, conferences, or other controlled environment as assigned within the MA

program. Failure to comply with the policy for confidentiality will lead to dismissal from the

program.

ACCIDENTS/INCIDENTS

If the student is involved in any kind of incident at the clinical site, the clinical site Supervisor is

notified immediately as well as the assigned Clinical Externship Preceptor. The clinical policy will

be followed regarding incident/accident reports. The student is required to complete a “Practicum

Incident Report/Conclusions” form.

Tobacco Policy Effective September 1, 2015: Walla Walla Community College prohibits smoking or other

tobacco use, including the use of electronic cigarettes, distribution or sale of tobacco, including

any smoking device, or carrying of any lighted smoking instrument within the perimeter of

college property. This includes all college premises, sidewalks, parking lots, landscaped areas,

sports fields; college-owned, rented or leased buildings on campus; and college-owned, rented or

leased vehicles.


STUDENT SERVICES

Student Services assist students in many areas. In addition to information within this handbook

the Walla Walla Community College student handbook provides information to assist the

student. These are some of the student services outlined within the college student handbook:

Disabled Student Services

Food Service

Housing

Multicultural Services

On-Campus Child Care

Testing Services

Transfer Center

TRIO

Tutoring

Women’s Center

ACCOMMODATIONS FOR STUDENTS WITH DISABILITIES

WWCC complies with Section 504 of the Rehabilitation Act and the Americans with Disabilities

Act (ADA) of 1990 as amended in 2008. Information regarding student accommodations may be

obtained by contacting Claudia Angus, Coordinator of Disability Support Services, Walla Walla

Community College, 500 Tausick Way, Walla Walla, WA 99362. Walla Walla campus:

509.527.4262, TDD 509.527.4412, [email protected]; or Carol Bennett, Clarkston

campus: 509.758.1718, TDD 509.758.1714,

[email protected].

Equal Opportunity Statement

Walla Walla Community College District No. 20 (WWCC) is committed to provide equal opportunity

and nondiscrimination for all educational and employment applicants as well as for its students and

employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including

gender expression/identity, genetic information, marital status, age (over 40), the presence of any sensory,

mental, or physical disability, the use of trained guide dog or service animal by a person with a

disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in

accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the

Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990 and any other applicable

Federal and Washington State laws against discrimination. Overall Affirmative Action/Equal Opportunity

program responsibility is assigned to Sherry Hartford, Human Resources Director (509)527-4382. The

College’s Title IX and Section 504 Officer is Wendy Samitore, (509)527-4300.

FINANCIAL AID

The financial aid office provides information to students on the four sources of aid: grants,

loans, work study, and scholarships. Refer to the college catalog, student handbook and/or

phone the financial aid office at 527-4301 for assistance.

mailto:[email protected]

mailto:[email protected]


INSURANCE

Students are responsible for providing their own injury and illness insurance. The college and

practicum agencies do not assume any financial responsibility for student accidents occurring

during the course of their studies. While the WWCC Medical Assisting Program cannot force a

student to enroll in health insurance (RCW.28.B.10.660), the ability to fully participate in a

variety of practicum experiences is essential and this requires that medical assisting students

show evidence of enrollment in a health insurance program. Due to Clinical Agency

requirements, a student without health insurance may be prevented from attending certain

practicum experiences and could receive a failing grade for the practicum course.


PROFESSIONAL ASSOCIATION MEMBERSHIP

Medical Assisting Program students are encouraged to belong to their professional association,

the American Association of Medical Assistants (AAMA). The core values supported by the

AAMA are expressed by the code of ethics and creed listed below:

AAMA Medical Assistant Code of Ethics

The Code of Ethics of the American Association of Medical Assistants shall set forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of medical assisting.

Members of AAMA dedicated to the conscientious pursuit of their profession, and thus desiring to merit the

high regard of the entire medical profession and the respect of the general public which they serve, do pledge themselves to strive always to:

A. render service with full respect for the dignity of humanity;

B. respect confidential information obtained through employment unless legally authorized or required by responsible performance of duty to divulge such information;

C. uphold the honor and high principles of the profession and accept its disciplines;

D. seek to continually improve the knowledge and skills of medical assistants for the benefit of patients and

professional colleagues;

E. participate in additional service activities aimed toward improving the health and well-being of the community.

AAMA Medical Assistant Creed

I believe in the principles and purposes of the profession of medical assisting.

I endeavor to be more effective.

I aspire to render greater service.

I protect the confidence entrusted to me.

I am dedicated to the care and well-being of all people.

I am loyal to my employer.

I am true to the ethics of my profession.

I am strengthened by compassion, courage and faith.

More information about the AAMA is available online at:

http://www.aama-ntl.org/index.aspx


Walla Walla Community College Medical Assisting Program

RE-ENTRY PLAN Student Name: ___________________________________ Date: ________

Reason for Leaving:

Failure: MEDA Course, Title: __________________________ Grade: _____ Clinical, Grade: _________

Supportive Course, Title: _________________________ Grade:_____

Withdrawal: Medical Financial Other (Please List)

Other grades at time of exit: Faculty Recommendations: ______________________________________ __________________ MA Program Coordinator Signature Date _______________________________________ __________________ Allied Health Dept. Coordinator Signature Date Student Comment(s):

Re-entry is based on space availability. _________________________ ________________ Student’s Signature Date Original to: Student File


Copy to: Student, Office File

Walla Walla Community College Medical Assisting Program Invasive Procedures Policy

General Information:

During the Medical Assisting program you will be participating in laboratory activities in which learning

by students requires the use of human subjects as part of the training procedures. As part of your learning

activities you may be asked to perform specific skills or be asked to be the subject of specific skill

practice by other students.

Learning activities that use human subjects shall be conducted under the supervision of the instructor who

has been assigned to teach the course.

Before involvement as a human subject, a student must give informed consent. If under the age of 18,

informed consent must be obtained from the parent or the legal guardian unless the participant is

determined to be an emancipated minor.

Benefits:

The experiences listed below have been selected because they are skills essential to the learning process

and the faculty believes that realistic practice is essential for optimum learning. Participation will enhance

the learning process and the acquisition of technical skills. An alternative experience may not provide as

realistic an opportunity to practice and therefore may result in less effective learning. Specific benefits are

listed below.

Risks/Discomforts:

Participation may create some anxiety for you. Some of the procedures may create minor physical or

psychological discomfort. Specific risks/discomforts are listed below.

Your Rights:

You have the right to withhold consent for participation and to withdraw consent after it has been given.

If you withhold consent, you will be required to participate in an alternative learning experience. If you

do not participate in either the planned or the alternative activity, you will not be able to successfully

complete the course. You may ask questions and expect explanations of any point that is unclear.

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Learning Activities

1. Finger stick to check

glucose

2. Subcutaneous

injections

3. Intradermal injections

4. Intramuscular (IM)

injections

5. Phlebotomy

6. Electrocardiography

7. Urine Collection

Specific Benefits

Appreciation for what it

feels like to give and/or

receive a finger stick



receive an injection








feels like to draw blood.



receive an EKG.


feels like to provide and/or

collect a urine specimen.

Specific Risks/Discomforts

Minimal

exposure/discomfort,

bruising, infection

Discomfort related to use

of a needle, bruising,

minimal exposure to blood,

infection




infection




infection



exposure to blood,

infection

Personal embarrassment

related to exposure of the

chest.

Personal embarrassment

related to the personal

nature of specimen

collection.

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WWCC Plagiarism Procedure

It is expected that all medical assisting students demonstrate integrity and assume

responsibility and accountability for their actions. Please read the following procedure

and place your initials beside each section, then sign and date at the bottom of this form

and turn into the Program Coordinator.

______1. Plagiarism is defined as presenting someone else’s work, including the work

of other students, as one’s own.

A student must give credit to the originality of others and acknowledge

indebtedness whenever:

a) directly quoting another person’s actual words, whether oral or written;

b) using another person’s ideas, opinions, or theories;

c) paraphrasing the words, ideas, opinions or theories of others, whether oral

or written;

d) borrowing facts, statistics or illustrative material; or

e) offering materials assembled or collected by others in the form of projects or

collections without acknowledgement.

People’s ideas may be contained in written text, visual text, multi-media

products, including websites, music, and written text.

_____2. Any student who aids or abets the accomplishment of such activity as defined in

subsection one (1) above shall also be subject to reasonable action by the

instructor (see below).

_____3. An instructor may take reasonable action against any student who is deemed to

have been guilty of plagiarism. Course of action might include, but not be

limited to:

a) student receives warning;

b) student receives a lowered grade;

c) student receives failing grade for the course;

d) student dropped from course;

e) student be referred to the Vice President of Student Services for violation

of Student Code of Conduct.

_____4. An instructor taking action against any student for an act of academic

misconduct may report such action to the Vice President of Instruction and the

Vice President of Student Services, as soon as possible but no later than five

working days after the incident. Any student subject to action of an instructor

for a violation of this section may seek review of that action by referring to the

Grievance Procedure for Instructional Issues.

Printed Name: ___________________________________________________________

Signature: _________________________________________Date: ________________

26


27

Walla Walla Community College Medical Assisting Program

Medical Assistant Student Acceptance Statement

I have received a copy of the Medical Assisting Program Student Handbook and I

understand and accept the responsibilities of my role as a Medical Assistant Student at

Walla Walla Community College. I agree to abide and be bound by the policies as a

condition of enrollment in and completion of the program. I have had an opportunity to

have my questions satisfactorily answered by the Medical Assistant Program Coordinator

and the Allied Health Department Coordinator.

Student Name (Print)

Student Signature

Date

28


29

INFORMED CONSENT // ACKNOWLEDGMENT OF INSURANCE AVAILABILITY

I am aware that during the practicum and/or lab experience in which I am participating under the

arrangements of Walla Walla Community College, certain dangers may occur, including, but not

limited to, the following:

Infectious conditions, needle punctures, allergic reactions, musculo-skeletal injuries, etc...

In consideration, and as part payment for the right to participate in this practicum and/or

laboratory experience and the other services of Walla Walla Community College, I have and do

hereby assume all the risks involved and will hold the State of Washington, Walla Walla

Community College, its employees, agents, and assigns, harmless from any and all liability

actions, causes of action, debts, claims, demands of every kind and nature whatsoever, which may

arise from or in connection with participation in any activities arranged for me by Walla Walla

Community College. The terms thereof shall serve as a release and assumption of risk for the

heirs, executors, administrators, and members of my family, including minors.

By my signature on this document, I acknowledge that I have been informed and further that I

understand that I should have either personal health insurance prior to enrolling in this program or

that I should enroll in student health insurance. My preference is shown by my initials in the

boxes next to the choices below:

Personal Health Insurance

Student Health Insurance

I am refusing to enroll in any health insurance program even though I am fully aware of

the risks and dangers to my personal health, which may occur during my

practicum/laboratory experience arranged for me by Walla Walla Community College.

_______________ ________________________________________________

Date Signature of Student

________________________________________________

Printed Name of Student

The Health Science Education Division Faculty have informed me of the above.

The college and the practicum agencies do not assume any financial responsibility for

student accidents occurring during the course of their studies.

Each student is required to complete and sign the “Statement of Responsibility” form.

The student must have liability insurance, which is charged with registration fees.

30


31

Master Competency Form

Competencies in italics require work products.

Competency (Psychomotor & Affective) Grade Pass Date Int.

I. Anatomy & Physiology

1. Obtain vital signs

2. Perform venipuncture

3. Perform capillary puncture

4. Perform pulmonary function testing

5. Perform electrocardiography

6. Perform patient screening using established protocols

7. Select proper sites for administering parenteral medication

8. Administer oral medications

9. Administer parenteral (excluding IV) medications

10. Assist physician with patient care

11. Perform quality control measures

12. Perform CLIA-Waived hematology testing

13. Perform CLIA-Waived chemistry testing

14. Perform CLIA-Waived urinalysis

15. Perform CLIA-Waived immunology testing

16. Screen test results

17. Apply critical thinking skills in performing patient assessment and care

18. Use language/verbal skills that enable patients’ understanding

19. Demonstrate respect for diversity in approaching patients and families

II. Applied Mathematics

1. Prepare proper dosages of medication for administration

2. Maintain laboratory test results using flow sheets

3. Maintain growth charts

4. Verify ordered doses/dosages prior to administration

5. Distinguish between normal and abnormal test results


II. Applied Microbiology/Infection Control

1. Participate in training on Standard Precautions

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2. Practice Standard Precautions

3. Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations

4. Perform handwashing

5. Prepare items for autoclaving

6. Perform sterilization procedures

7. Obtain specimens for microbiological testing

8. Perform CLIA waived microbiology testing

9. Display sensitivity to patient rights and feelings in collecting specimens

10. Explain the rationale for performance of a procedure to the patient

11. Show awareness of patients’ concerns regarding their perceptions related to the procedure being performed

IV. Concepts of Effective Communication

1. Use reflection, restatement and clarification techniques to obtain a patient history

2. Report relevant information to others succinctly and accurately

3. Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations

4. Explain general office policies

5. Instruct patients according to their needs to promote health maintenance and disease prevention

6. Prepare a patient for procedures and/or treatments

7. Demonstrate telephone techniques

8. Document patient care

9. Document patient education

10. Compose professional/business letters

11. Respond to nonverbal communication

12. Develop and maintain a current list of community resources related to patients’ healthcare needs

13. Advocate on behalf of patients

14. Demonstrate empathy in communicating with patients, family and staff


15. Apply active listening skills

16. Use appropriate body language and other nonverbal skills in communicating with

33

patients, family and staff

17. Demonstrate awareness of the territorial boundaries of the person with whom communicating

18. Demonstrate sensitivity appropriate to the message being delivered

19. Demonstrate awareness of how an individual’s personal appearance affects anticipated responses

20. Demonstrate recognition of the patient’s level of understanding in communications

21. Analyze communications in providing appropriate responses/ feedback

22. Recognize and protect personal boundaries in communicating with others

23. Demonstrate respect for individual diversity, incorporating awareness of one’s own biases in areas including gender, race, religion, age and economic status

V. Administrative Functions

1. Manage appointment schedule, using established priorities

2. Schedule patient admissions and/or procedures

3. Organize a patient’s medical record

4. File medical records

5. Execute data management using electronic healthcare records such as the EMR

6. Use office hardware and software to maintain office systems

7. Use internet to access information related to the medical office

8. Maintain organization by filing

9. Perform routine maintenance of office equipment with documentation

10. Perform an office inventory

11. Consider staff needs and limitations in establishment of a filing system

12. Implement time management principles to maintain effective office function


VI. Basic Practice Finances cont.

1. Prepare a bank deposit

2. Perform accounts receivable procedures, including:

a. Post entries on a day sheet

34

b. Perform billing procedures

c. Perform collection procedures

d. Post adjustments

e. Process a credit balance

f. Process refunds

g. Post non-sufficient fund (NSF) checks

h. Post collection agency payments

3. Utilize computerized office billing systems

4. Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients

VII. Managed Care/Insurance

1. Apply both managed care policies and procedures

2. Apply third party guidelines

3. Complete insurance claim forms

4. Obtain precertification, including documentation

5. Obtain preauthorization, including documentation

6. Verify eligibility for managed care services

7. Demonstrate assertive communication with managed care and/or insurance providers

8. Demonstrate sensitivity in communicating with both providers and patients

9. Communicate in language the patient can understand regarding managed care and insurance plans

VIII. Procedural and Diagnostic Coding

1. Perform procedural coding

2. Perform diagnostic coding

3. Work with physician to achieve the maximum reimbursement

IX. Legal Implications

1. Respond to issues of confidentiality

2. Perform within scope of practice


3. Apply HIPAA rules in regard to privacy/release of information

4. Practice within the standard of care for a medical assistant

5. Incorporate the Patient’s Bill of Rights into personal practice and medical office policies and procedures

35

6. Complete an incident report

7. Document accurately in the patient record

8. Apply local, state and federal health care legislation and regulation appropriate to the medical assisting practice setting

9. Demonstrate sensitivity to patient rights

10. Demonstrate awareness of the consequences of not working within the legal scope of practice

11. Recognize the importance of local, state and federal legislation and regulations in the practice setting

X. Ethical Considerations

1. Report illegal and/or unsafe activities and behaviors that affect health, safety and welfare of others to proper authorities

2. Develop a plan for separation of personal and professional ethics

3. Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice

4. Examine the impact personal ethics and morals may have on the individual’s practice

5. Demonstrate awareness of diversity in providing patient care

XI. Protective Practices

1. Comply with safety signs, symbols and labels

2. Evaluate the work environment to identify safe vs. unsafe working conditions

3. Develop a personal (patient and employee) safety plan

4. Develop an environmental safety plan

5. Demonstrate proper use of the following equipment:

a. Eyewash


b. Fire extinguishers

c. Sharps disposal containers

6. Participate in a mock environmental exposure event with documentation of steps taken

7. Explain an evacuation plan for a physician’s office

8. Demonstrate methods of fire prevention in

36

the healthcare setting

9. Maintain provider/professional level CPR certification

10. Perform first aid procedures

11. Use proper body mechanics

12. Maintain a current list of community resources for emergency preparedness

13. Recognize the effects of stress on all persons involved in emergency situations

14. Demonstrate self-awareness in responding to emergency situations

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