Digital Transformation

ThinkSMARTTransforming Infrastructure & Businesses

Age of Digital Transformation & Cloud

It is no secret that we are at a juncture where Businesses are going through Digital Transformation, businesses are realising and steadily leveraging the potential of cloud, Companies need to think about transitioning core business processes and digitalizing the client/business process first. They have to think about which applications, platforms, and solutions fit into their culture, daily operations, and budget, we provide a detailed consultancy & transformation for businesses through 5 important aspects as below:

Cloud-(Azure, AWS, Alibaba, Google, VMware, Oracle)-IAAS , PAAS, SAAS

Cloud Security-Encryption & Tokenisation, DLP, Identity & Access , SIEM

Customer Service-ChatBots,Contact Center our own proprietary solution

Mobility - Bring Your own Device

ERP & CRM -

IOT , Chat Bots & Artificial Intelligence

Artificial Intelligence based Customer Service

Chat Bots

Contact Center & PBX- SmartRTC

SmartRTC is a digital contact center & pbx solution with a wide variety of channels with which a business can transform their customer service as well as through our 24x7 support team based in Mumbai offer an efficient support to the customer.

Equipped with all the essential and premium features in order to transform the businesses customer service and communication capabilities leading them to digital transformation.

Least amount of infrastructure needed, with just an Ubuntu linuxserver(hosted either locally or on Cloud as a VM) , a media gateway, and licenses.

Equipped with PBX ,Outbound Dialer, Inbound process, Video, Chat, Email, as well as SMS(using a SMS gateway) , Call Reporting, Call Recording, Real Time Monitoring, Analytics.

What are chatbots ?

“Chat apps will come to be thought of as the new browsers; bots will be the

new websites. This is the beginning of a new internet.” Ted Livingston, CEO at

Kik.

The most accessible device with your consumer is their mobile. That is also

their Unique Identifier like Email. Chatbots are small intelligent and

communicative programs offering personalised attention and resolution of

customer queries on their phone at best speed, best cost and best efficiency.

Chatbots can resolve 30% of your standard customer queries and interactions.

Which also means 30% more time for your agents for more important services

and upselling.

Chatbots for F&B Industry - Gray Bots

1. On Demand Menu - Offer menus quickly on mobile

2. Quick Customer Orders - Accept orders via Chats.

3. Enjoy Happy Customers - More time to delight the customers.

4. Less rotation from desk to desk - One number, one customer, more services.

5. Electronic Receipts - Generate electronic receipts as you go.

6. Upsell more services - Gentle nudges to related services

7. Instant customer satisfaction score - Gather quick insight after each transaction.

Are you a hotel, restaurant or a cafe, your customers are on one of the chat apps, are you ?

Which chatbot you want to launch today ?

Team tracker is WhatsApp+ Google Maps for your mobile workforce. It allows you to….

Track team attendance

Track team location

Broadcast messages to the team

Real time 1:1 messages

Detailed reporting

Web based live control room for team managers

What is team tracker

Back and forth communication just to know employee’s location

Difficulty in checking real reporting times for field employees.

Lack of efficient means to communicate with the entire team

Business communication getting mixed up with personal messages

on WhatsApp like messengers

No availability of consolidated views & reporting for mobile team

Lack of multi-device communication and tracking tools

Current problem areas in tracking mobile

teams

Team Tracker provides you with the

solution

Instant map view of your field employees with calculated distance from your location

Employee check-ins and check-outs mapped with the real locations

Broadcast messages to the entire team instantly via web or mobile

Dedicated and private app just for your company’s communication

Consolidated team tracking reports for the day / month / period.

Ability to use and communicate on device of your choice – desktop /

tablet and of course mobile !

Cloud

Which vendors do we strategically focus on based on Customer

Environments , Regulations & Requirements.

Microsoft – One of the leaders in Cloud, with Azure an ideal

solution for customers whose environment requires having a

strong IAAS base as well as equally focussed PAAS & SAAS

domain, specially the organizations having strong foundations

on windows & system center as well

Amazon (Amazon Web Services) - One of the leaders in Cloud,

with AWS suited for customers looking

Alibaba (The only international Cloud vendor to host their data

within UAE)

Alibaba Cloud- Now host your data inside Middle East

(Dubai)

What workloads businesses can move on

Cloud

Office365/ Email on Cloud

Virtual Machines on Cloud

Contact Center on Cloud

Storage on Cloud

Database on Cloud

Applications on Cloud

Website on Cloud

Mobile Apps on Cloud

Data Backup & Archiving on Cloud

Disaster Recovery on Cloud

Sharepoint on Cloud

CRM on Cloud

ERP on Cloud

Security as a Service on Cloud

IOT on Cloud

Security

Courtesy Gartner

Cloud Security Solutions:

Data Encryption :

Endpoint Encryption

Data in Motion Encryption

Data at Rest Encryption

Email Encryption/Secure Email Gateways

Application Encryption

Database Encryption

File Encryption

Virtual Machine Encryption

Customer Managed Key Encryption

What we do : Solutions:

Email Security

Data Loss Prevention

Archiving & Backup

Sandbox

Threat Intelligence

Email Encryption

Anti Malware

Anti Spam

SIEM

Event Management

Log Management

Cloud Based Firewalls

Secure Web Gateway

User Authentication –Multi Factor Authentication

Identity & Access

Key Management Solutions

Smart ERP

We Specialized in ERP

MS Dynamics AX MS Dynamics GP MS Dynamics NAV MS Dynamics CRM MS Dynamics RMS MS SharePoint Mobile Apps Microsoft Azure Microsoft Cloud SAP Oracle

ERP Implementation

Human Resource & Middle East Payroll

• Dynamic HR Forms (leave request, review request, salary certificate request, etc...)

• HR information (news, leave balance, appointment, etc...)

• Statistic and Performance Reports• Multi-Entities Management

Helpdesk Application

• Issues / Requests Log• Escalation Process• Monitoring and Controlling Tools• Performance Reports

Simplified Project Management

• Project Task Management• Resources Management• Budget and Actual Cost

Monitoring and Control• Contracts and third party

management

School Management Solution

• Courses Management• Employee Training History• Individual Skills Tracking

Readymade Templates

Business Analysis, Requirements Analysis, Functional Specifications and Technical Specifications – full life cycle. Proven methodology to help identify cost centers and aptness for outsourcing

Rational Use cases and tracking for end to end traceability offunctionalities processes & gaps with impact analysis at enterpriselevel

The development team members of Dreams IT are exponents of JAVA, .NET, J2EE, Web Logic, ASP, JSP, Visual Basic and have knowledge in all aspects of JAVA development, including STRUTs Framework, Swing, JAVA Scripting, JSP, Server side JAVA and J2EE Bean Technology

Large team of analysts and developers with excellent domain and technical skills

In house Rapid Development Tools Clients include leading Government Organizations

Customize Your Software Development

Financial Management Supply Chain Management Procurement Project Accounting HR and Payroll Manufacturing Industry Solutions

Products:

Microsoft Dynamics GP – Great Plains Microsoft Dynamics NAV – Navision Microsoft Dynamics AX – Axapta Microsoft Dynamics CRM – MS CRM Microsoft Dynamics RMS – Retail Management System Mena HR/Mena Pay

Microsoft Dynamics

Enterprise Application supportServices

Production Support Production Support Application Support Desk Problem Resolution Backup Services Performance Tuning System Health Checks System Auditing Technical Resource services Enterprise project management

services

Smart Support

Thank You

ThinkSMART

Email : admin@thinksmartme.com

Sales Contact : +971528636501

Address :110 CBD Bank Building, Sheikh Zayed Road,

Nearby Gold & Diamond Park, Al Quoz 3,

Dubai -11562