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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

COLLEGE OF ACCOUNTANCYSTA. MESA MANILA

Greetings!

We, senior students taking u a"#e$or o% S"ien"e in A""ountan"& at t#e 'o$&te"#ni"Uni(ersit& o% t#e '#i$iines, are "ondu"ting a resear"# on )SUSTAINING THE TOTALQUALITY MANAGEMENT STRATEGIES IMPLEMENTED BY JOLLIBEE FOODSCORPORATION* as a rere+uisite %or our graduation.

est assured t#at t#e data -e -ou$d gat#er -i$$ e used %or a"ade/i" studies anddetai$s -i$$ e #e$d in stri"test "on%identia$it&.

In t#is regard, t#e resear"#er -ou$d $ike to ask &our ut/ost "ooeration & ans-eringt#e +uestionnaire e$o-. Your arti"iation -i$$ e o% great #e$ in "o/$eting t#isresear"# stud&.

T#e esear"#ers0

1oanna Marie a$tarA$et#ea 2irsten Carso$aMar& Anne CastroE$i3a ose Freni$a1enn&s San Mar"os

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A sur(e& on

SUSTAINING T4E TOTAL 5UALITY MANAGEMENT STATEGIES IM'LEMENTE6Y 1OLLIEE FOO6S CO'OATION

Part I. PROFILE OF THE RESPONDENTS

6ire"tions: '$ease "#e"k 78 t#e "orresonding ra"ket %or &our ans-er.

9. Age

: ;

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?. ank or 'osition

: ; Manager

: ; Suer(isor

: ; 6eart/ent #ead

: ; Ot#ers, 7$ease se"i%&80

@. Lengt# o% Ser(i"e

: ; 9 &ear and e$o-

: ; < to ? &ears

: ; @ to 9= &ears

: ; 99 to 9? &ears

: ; 9@ to

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a. redu"ing ri"es

. i/ro(ing eisting rodu"ts

". inno(ating ne- rodu"ts

. T5M is a usiness strateg& t#at a$$o-s organi3ations toa"#ie(e a$$ t#is and /u"# /ore.

B. T5M ro(es etter rodu"ti(it& and ositions +ua$it& as a

"riti"a$ "o/onent o% strategi" usiness ad(antage.

: ; : ; : ; : ; : ;

: ; : ; : ; : ; : ;

: ; : ; : ; : ; : ;

: ; : ; : ; : ; : ;

: ; : ; : ; : ; : ;

B. To"o*+ I%at

9. Introdu"tion o% IT on +ua$it& /anage/ent #as "ontriuted

great$& to t#e en#an"e/ent o% +ua$it& a-areness in t#ei/ro(e/ent o% rodu"t +ua$it& and in t#e redu"tion o%+ua$it& "osts.

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II. Eo#o! a#$ F!#a#!a" !%at

A. E%"o+&& &%o,&rt !%at

9. T5M ro"$ai/s a "#ange in t#e -ork "u$ture &

edu"ating a$$ e/$o&ees on +ua$it& and /aking +ua$it&t#e "on"ern o% e(er&od&, not Kust t#e 5ua$it& Contro$deart/ent.

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9. T5M de/o$is#es t#e /&t# t#at in"reased +ua$it& resu$tsin in"reased "osts and de"reased rodu"ti(it&.

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