the travel technology b2b workshop - etoa.org · social media marketing campaigns for the travel...

Delegate Directory

Tuesday 13th June 2017

Organised by

The Travel Technology B2B Workshop

Theme for2017:

The Digital City Visitor

Delegate DirectoryBarbican, London

Digital Showcase directory 1.1 IA.qxp_Layout 1 06/06/2017 10:24

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Please note that the Showcase.travel Digital Delegate Directory is correct at the time of

going to press – June 2017.

ContentsEvent Schedule 04

Buyer Delegates 07

Supplier Delegates 11

Appointment Notes 17

The Travel TechnologyB2B Workshop

Organised by


digital.showcase.travel04

Event ScheduleTuesday 13th June 2017Barbican, London

08:00-09:00 Registration The ETOA team welcomes delegates on arrival at the Registration desk at Barbican

Centre. Delegates will receive their badges and final list of appointments. Please

endeavour to register before the welcome address.

09:00-10:00 Keynote Session: The Future of Digital Travel What are the big picture trends in digital travel? How will visitors be using technology

to research, book, experience and share destinations?

Rachel Read Head of Digital Trading, ETOA

Sam Abdou Head of Leisure Unit WEMWA, Amadeus IT Group

Keith Jenkins Founder and Publisher, Velvet Escape

Peter Jordan Senior Tourism Analyst, Toposophy

10:00-11:00 Keynote Session: Getting Around A look at the technology that is helping visitors navigate their way around cities, how it

is being used and the opportunities it presents for in-destination purchases.

Nick Greenfield Head of Tour Operator Relations, ETOA

Andrew Aley Director EMEA, Viator

Gabriel Schweinberger International Trainer and Consultant


11:00-11:20 Coffee

11:20-12:32 Appointments - morning sessions The morning features appointments of 12 minutes each.

12:32-13:32 Lunch

13:32 -14:44 Appointments - afternoon sessions The afternoon features appointments of 12 minutes each.

14:44-15:05 Coffee

15:05-16:05 Keynote Session: Technology 101 – Finding Easy Solutions to Day-to-Day Inefficiency Implementing new technology in your organisation does not have to be a massive,

costly project. There are lots of inexpensive and easy-to-implement tools available

today to help your organisation become more efficient and profitable. We will look at

how to identify inefficiency, find solutions and measure the ROI of implementing a

new tool or process. We will give you real examples to take back to your office – some

you could even download during the session.

Paul Richer Senior Partner, Genesys Digital Transformation

Lucy Fuggle Head of Content, Trekksoft

Mike Herrmann President and Founder, Tour Connect

Hjalti Baldursson CEO, Bokun

Stefano Zeni Head of Destination Services and Commercial Management, GTA

Showcase.travel Digital 2017 05


16:05-17:05 Keynote Session: Know Your Visitors – How Digital Technology is Helping Customer Understanding Understanding visitors and their needs has never been more important. Today’s

travellers expect increasing levels of personalisation, and delivering that is central to

surviving in the digital environment. How can technology help us understand who is

travelling, and what their expectations are? We will look at how to leverage social

media behaviour, understanding travellers in key origin markets and how technology is

helping tour operators be customer-centric.

Paul Richer Senior Partner, Genesys Digital Transformation

Simon Quance Head of Strategy, Digital Visitor

Chris Townsley Director of Sales, CDNetworks

Kevin O’Sullivan Managing Director, Open Destinations

17:05 Close with refreshments



Avalon Charters & Theme Cruises www.avalonwaterways.comTatiana MontagnaOperations DepartmentT: +41 (0) 91 98 57 [email protected] wanted: Analytics, DataManagement/CRM, Marketing (SEO, WebDesign, Social Media, Mobile Apps, Email), Tailor-made Solutions, Yield & Revenue Management

Barbican www.barbican.org.ukGeorgia ToppinBusiness Events Account ExecutiveT: +44 (0) 20 7382 [email protected]

Barcelona Guide Bureau www.barcelonaguidebureau.com www.bgb.esCarmen TurieraManaging DirectorT: +34 (0) 932 682 [email protected] wanted: Booking & ReservationSystems, Data Management/CRM

Batavia Stad Amsterdam Shopping Outlet www.bataviastad.comIrina SmurovskaiaTourism ManagerT: +31 (0) 3 20 29 29 [email protected] wanted: Booking & ReservationSystems, Ecommerce/Payment Systems,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)

BFTK Budapest Festival and Tourism Centre www.budapestinfo.huMária PapHead of Tourism DivisionT: +36 (0) 14 863 [email protected] wanted: Booking & ReservationSystems, Ecommerce/Payment Systems, ReviewManagement, Tailor-made Solutions

CBN Travel & MICE www.ChinaBn.orgRobert DutaEMEA Business Promotion and MarketingAdvisorT: +44 (0) 20 7536 [email protected] wanted: Marketing (SEO, WebDesign, Social Media, Mobile Apps, Email), ReviewManagement, Tailor-made Solutions, Yield &Revenue Management


Buyer Delegates


Crystal Travel & Tours www.crystal-travel.comBusiness category:Bespoke Tours, FIT, GroupsKevin KellyBusiness DevelopmentT: +1 617 327 [email protected] wanted: ALL Technology Suppliers

Joe DonnellanMarketing ManagerT: +1 617 327 [email protected]

Sean KellyDirectorT: +1 617 327 [email protected] wanted: ALL Technology Suppliers

Foodie & Tours www.foodietours.esAdriana GonzalezSales ManagerT: +34 (0) 935 45 85 [email protected] wanted: Booking & ReservationSystems

GO Vilnius www.vilnius-tourism.ltVilma DaubarieneChief Project ManagerT: +370 5 212 [email protected]

Jolanta BeniulieneHead of Tourism & Convention BureauT: +370 6 188 [email protected] wanted: Analytics, Booking &Reservation Systems, Data Management/CRM,Ecommerce/Payment Systems, Marketing (SEO,Web Design, Social Media, Mobile Apps, Email)

Historic Royal Palaces www.hrp.org.ukJacquie CassidyTicketing Development ManagerT: +44 (0) 7771 803 [email protected] wanted: Booking & ReservationSystems

Hotels and More www.hotels-more.comSarah FinchDigital Marketing ExecutiveT: +44 (0) 20 8861 [email protected] wanted: ALL Technology Suppliers,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)

Kuoni Global Travel Services www.kuoni-dmc.com www.gta-travel.comBusiness category:GroupsChris IllingworthHead of Inbound APAC and Americas, Rail andInboundT: +44 (0) 20 3170 [email protected] wanted: Booking & ReservationSystems, Data Management/CRM

Lastminute.com www.lastminute.comBusiness category: FITScott HumbleSales ManagerT: +44 (0) 7958 657 [email protected] wanted: Marketing (SEO, WebDesign, Social Media, Mobile Apps, Email)



Ljubljana Tourism www.visitljubljana.comSpela PaternosterIncoming ManagerT: +386 1 306 45 [email protected]

Petra LogarAnalystT: +386 1 306 45 [email protected] wanted: Analytics, DataManagement/CRM, Marketing (SEO, WebDesign, Social Media, Mobile Apps, Email)

London & Partners www.londonandpartners.comJulie ChappellChief Digital OfficerT: +44 (0) 20 7234 [email protected] wanted: Ecommerce/PaymentSystems

Madrid Destino, Cultura, Turismo y Negocio www.esmadrid.comAna SostresMarket Manager Eastern & Northern Europe,Brazil, UK & IrelandT: +34 (0) 915 788 [email protected] wanted: Analytics, DataManagement/CRM, Marketing (SEO, WebDesign, Social Media, Mobile Apps, Email)

Marseille Convention Bureau www.marseille-tourisme.comEmilie BonnellMarketing & SalesT: +33 (0) 4 86 09 53 [email protected] wanted: Data Management/CRM,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)

Ripley’s Believe It or Not! www.ripleyslondon.comLuke ReillyHead of Sales and MarketingT: +44 (0) 20 7494 [email protected]

Natalie BrowneTrade Sales ManagerT: +44 (0) 20 7494 [email protected] wanted: ALL Technology Suppliers,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)

Salzburg Tourist Office www.salzburg.infoKlemens KollenzMarketing & Sales ManagerT: +43 (0) 662 889 [email protected] wanted: Data Management/CRM,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)



St Paul’s Cathedral www.stpauls.co.ukMatthew TaylorSales and Ticketing ManagerT: +44 (0) 20 7246 [email protected]

John StoryHead of ITT: +44 (0) 20 7246 [email protected] wanted: Booking & ReservationSystems, Ecommerce/Payment Systems

The Group Company www.thegroupcompany.comBusiness category:GroupsNaomi StewartManaging DirectorT: +44 (0) 845 308 [email protected] wanted: Booking & ReservationSystems, Tailor-made Solutions

Tripifini.com www.tripifini.comBusiness category:Bespoke ToursAsheesh MalaneyCo-FounderT: +44 (0) 7952 123 [email protected] wanted: Analytics, Ecommerce/Payment Systems, Marketing (SEO, Web Design,Social Media, Mobile Apps, Email)

Westminster Abbey www.westminster-abbey.orgLucy HillyardMarketing and Special Services ManagerT: +44 (0) 20 7654 [email protected] wanted: ALL Technology Suppliers,Booking & Reservation Systems, DataManagement/CRM, Ecommerce/PaymentSystems, Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)

Zagreb Tourist Board & Convention Bureau www.infozagreb.hrNikola VujovicAssistant in the Internet DepartmentT: +385 1 48 985 [email protected] wanted: ALL Technology Suppliers



101translations www.101translations.com Services: Translation ServicesAbout us: 101translations is a translation,localisation and language consulting servicesprovider active since 2002. We serve a range ofSMEs and major companies in almost everyindustry that need to communicate effectively inmore than one language, from hotel chains tohostels, and from local attractions to airlines. Ourcustomers keep coming back to us thanks to ourfocus on value, speedy service, attention to qualityand professionalism. With 101translations at yourside, you can confidently compete in overseasmarkets as if it was your own.Elise GigantHead of SalesT: +44 (0) 20 7060 [email protected]

829 Studios www.829llc.com Services: Analytics, Data Management/CRM,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email)About us: 829 Studios is an integratedmarketing agency that delivers measurableresults through thoughtful strategy, design, anddevelopment.Peter RossCo-FounderT: +1 617 933 [email protected]

Amadeus www.amadeus.com Services: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us: Technology is a major part of daily lifeand travel is no exception. With the righttechnology you can ensure your customersenjoy a smoother, more satisfying journey.Amadeus is the world’s top provider of globaldistribution for travel but it is also a top 10global software company. It’s not surprisingwhen you consider that Amadeus has investedmore than 2.5 million Euros in Research &Development into new travel technology overthe past 5 years alone. That’s why most of theworld’s biggest names in travel trust Amadeus’solutions for retail, online and corporate travel.Today Amadeus offers a highly diversifiedportfolio of solutions to travel agents, airlines,airports, railways companies, hotels andcorporations and more. Talk to Amadeus todayabout what award-winning technology could dofor your business. Together, let’s shape thefuture of travel.Sean HoldstockSales ManagerT: +44 (0) 7774 736 [email protected]

Ruby HarronBusiness Line Manager - HotelsT: +44 (0) 8435 097 [email protected]


Supplier Delegates


Bokun www.bokun.io Services: Booking & Reservation SystemsAbout us: Bokun is a real-time B2B marketplacefor travel products and services (tours &activities, transport, vehicle rentals,accommodation, etc.). Bokun provides suppliers,resellers and affiliates a platform where theycan do business with one another by proposingonline contracts and start selling in minutes.Ragnar KormakssonVP of Business DevelopmentT: +354 696 [email protected]

CDNetworks emea.cdnetworks.com Services: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us:CDNetworks is a global contentdelivery network ( CDN ) with a fully integratedcloud solution, offering unparalleled speed,security and reliability for the almost instantdelivery of web content. Optimised for any device,browser and network, we ensure all users havefast and safe web experience - whether you’reserving B2B or B2C customers, mobile employeesor remote offices. CDNetworks accelerates andsecures websites and web applications over ourstrategically built network of global PoPs in bothestablished and emerging markets. We specialisein those parts of the world where keeping awebsite accessible is most difficult: MainlandChina, Russia, South East Asia and the MiddleEast.Since 2000, we have been providing ourcustomers with exceptional customer services andsupport, thanks to our teams of dedicated techengineers located across the globe. We haveoffices located in the UK, France, Germany, US,South Korea, China, Japan, and Singapore.Chris TownsleyDirector of Sales, EMEAT: +44 (0) 20 3657 [email protected]

Comtec (part of Inspiretec) www.inspiretec.com Services: Booking & Reservation Systems, DataManagement/CRM, Ecommerce/PaymentSystems, Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email), Tailor-madeSolutionsAbout us: Comtec produces quality traveltechnology in partnership with our customers,our team of travel and technology expertsdeliver intelligent solutions for our partners.With 20 years’ industry experience, we areproven allies to some of the most recognisedand well-known brands in the global traveltechnology sector. For over 15 years, we'vebeen the primary supplier of specialist TourOperator systems to TUI Travel and ThomasCook. Our customers trust us to drive theirgrowth and profitability, by investing in ourindustry expertise and our high-qualitytechnology systems. Enabling our customers toplan, sell and manage travel products effectively. Comtec are now part of the corporate groupInspiretec. The group was formed to bringtogether “Best of Breed” and “Customer First”technology. The group has consolidated andintegrated technology and professional servicesand is now operating out of their head office inCardiff and also Toronto, Canada. Inspiretec isformed of Comtec, Eysys, Sequence, Incentriqand Clarius.Paul MiddletonHead of SalesT: +44 (0) 2920 000 [email protected]



Digital Visitor www.digitalvisitor.com Services: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us:Digital Visitor is an ambitious socialmedia agency specialising in the delivery ofsocial media marketing campaigns for the traveland tourism industry. An agency of strategic andcreative thinkers, we connect our clients withtheir core audiences through compelling organiccontent, eye-catching 'hero' campaigns andtargeted social media advertising. Your objectivemay be to grow brand awareness, generatequality new leads or drive sales, but ourapproaches all have one thing in common - astrategic foundation designed to maximise thereturn you make on your investment. Ourservices include: Social media strategy,Community and channel management, Socialmedia advertising, Lead generation campaigns and Influencer PR. Digital Visitor currentlyworks with a wide range of nationally andinternationally renowned clients, including: AllNippon Airways (ANA), Japan National TourismOffice (JNTO), Intercontinental Hotels Group(IHG), AccorHotels, Tucan Travel, Catalunya,Visit Jersey, Visit Mauritius and Visit Britain.Richard BirtwhistleSales DirectorT: +44 (0) 1179 111 [email protected]

Dolphin Dynamics www.dolphind.com Services: Booking & Reservation Systems, DataManagement/CRMAndrew DaviesMarketing ManagerT: +44 (0) 20 8394 [email protected]

FlexiTech Solutions Ltd. www.flexitechtravel.co.uk Services: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email), Tailor-madeSolutionsAbout us: Flexitech specialise in mobile apps forthe the travel industry. Whether you're a TourOperator, OTA, TMC, DMC or Hotel, we have asolution to meet the needs of your business & itscustomers. Utilising cutting edge technology &innovative design, our customisable solutionsare designed to enhance customer experience,increase customer engagement & create newopportunities for revenue growth.Ashish SahasrabuddheCo-Founder/Sales & Marketing DirectorT: +44 (0) 7985 198 [email protected]

Marc [email protected]



Infinity International Ltd. www.iifx.co.ukServices: Ecommerce/Payment Systems, Tailor-made Solutions, Yield & Revenue ManagementAbout us: From one off payments to fullymanaged FX solutions. We offer Internationalpayments and FX risk management for businesseslarge and small. We offer: Experienced proactivebrokers , Sophisticated risk management, Swiftand efficient service, Regulated, safe and secureInfinity can save you up to 80% on a typical FXtrade when compared to your bank , Access to ourFX platform. We're dedicated to staying one stepahead of the market, so you can too. With theright people and products we help free up yourtime so you can get on with running your business.Timing is everything. Our proactive team makesure your transfers are placed quickly, efficientlyand securely, ensuring you always have totalpeace of mind. Starting out in 2007, we realisedclients wanted a better service, at better ratesthan were available. From that small beginningwe've grown into one of the UK’s most respectedpayments companies.Robert Groves T: +44 (0) 20 3384 [email protected]

Melt Content www.meltcontent.com Services: Analytics, Data Management/CRM,Marketing (SEO, Web Design, Social Media,Mobile Apps, Email), Tailor-made SolutionsAbout us:Melt Content is a full-service agency,specialising in content, strategy, SEO, influencermarketing, outreach and digital development.Our clients include leading brands, such as:Expedia, The Trainline, GoEuro, Hotels.com,Visit Britain and London City Airport.Sarah CampbellBusiness DevelopmentT: +44 (0) 20 3735 [email protected]

Helene HallCCOT: +44 (0) 20 3735 [email protected]

Online Travel Training www.ott.travelServices: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us:Online Travel Training launched in 2008to deliver a fast and cost effective way of providingtraining to the travel industry. Our online trainingand marketing platform proved highly effective andby 2013 had the travel industry's largest e-learningmember database of over 125,000 registeredusers and a library with over 200 live courses. OTTcontinues to meet the travel industry's everincreasing demands for a truly global e-learningsolution for travel professional worldwide. OTT isnow looking to provide our partners with theopportunity to offer up-to-date productinformation to the global travel market vialocalised, multi-lingual websites.Albany CordovaBusiness Development ManagerT: +44 (0) 20 7812 [email protected]



Open Destinations www.opendestinations.comServices: Booking & Reservation SystemsAbout us:Open Destinations is a leadingprovider of travel technology solutions designedfor tour operators, wholesalers and destinationmanagement companies (DMC's). The softwareis backed by an experienced team of over 400travel technology professionals, spread betweenthe headquarters in London, England and thedevelopment centre in Goa, India. OpenDestinations has successfully implemented theirflagship software, Travel Studio, in over 30countries. Travel Studio is a highly flexible systemdesigned for both B2B and B2C companiesoperating in both the back and front office. Theplatform provides a suite of real-timereservations management tools and inventorycontrol for the selling of component, tailor-made,group, and escorted tours. In addition to theirsoftware, Open Destinations provides anoutsourcing service for travel companies, withflexible staffing for back offices processes thatinclude hotel contract loading and amendments,PNR auditing and complex finance processes suchas supplier invoice and payment reconciliation.Phil NapletonSenior Vice President Products & ServicesT: +44 (0) 20 7553 [email protected]

Spin Brands www.spinbrands.co.uk Services: Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us: Social media management company:we handle everything digital (social posting,social growth, paid campaigns, email marketing& websites) for SMEs, specialising in the travelsector.Alex BodiniDirectorT: +44 (0) 7770 679 [email protected]

TourConnect www.tourconnect.com Services: Analytics, Booking & ReservationSystems, Data Management/CRM, Marketing(SEO, Web Design, Social Media, Mobile Apps,Email), Yield & Revenue ManagementAbout us: TourConnect is an online, globalnetwork for travel trade. With accounts in over100 countries around the world, TourConnectconnects travel suppliers (hotels, day tours, etc.),buyers (inbound/outbound tour operators,travel agents, etc.) and tourism boards. Theplatform provides easy-to-use tools to managethe relationships between these business tobusiness connections. From managing existingpartnerships, searching for new partners, toexchanging annual rates, TourConnect has thetools to help you grow and manage yourbusiness.Michael HerrmannPresident & FounderT: +61 (0) 41 72 45 [email protected]



Tourplan www.tourplan.com Services: Booking & Reservation SystemsAbout us: Tourplan provide the world’s leadingsoftware for Tour Operators, ensuring over 360clients work with complete autonomy from theback, mid and front office. Our customers workboth on an FIT and Groups’ bases, selling viaB2B and B2C channels. Product is either locallycontracted or picked from any number ofsuppliers for which we have direct integration.Stuart CharlesSales ManagerT: +44 (0) 20 7359 [email protected]

Travelport www.travelport.comServices: Analytics, Booking & ReservationSystems, Marketing (SEO, Web Design, SocialMedia, Mobile Apps, Email)About us: Travelport supports destinations andattractions to drive incremental businessthrough the trade. Our global GDS is used byover 235,000 agents which enables out clientsto target agents at the point of sale. Travelportalso assist destinations and attractions intargeting consumers travelling to their region.Our destination marketing options are havebeen available for 18 months, so the show willbe a great opportunity to update tourist boardand attraction on how we can support them inincreasing arrivals and bookings.Atlyn FordeRegional Head of Destination Marketing –EMEAT: +44 (0) 1753 288 [email protected]

Martina CooganSenior Account ManagerT: +44 (0) 1753 288 [email protected]

TrekkSoft www.trekksoft.comServices: Booking & Reservation Systems,Ecommerce/Payment Systems, Tailor-madeSolutionsAbout us: TrekkSoft is the leading online bookingsolution to build, manage, market, connect and sellactivity experiences. It enables tour operators,activity providers, tourism offices and destinationmanagement companies to increase revenue,simplify day-to-day operations and expand theirbusiness in today’s digitally connected world.TheTrekkSoft platform offers the complete set ofsoftware features needed to run a successful touror activity company of any kind. The TrekkSoftBooking & Rental System allows merchants tobuild a live inventory of bookable products andmanage these from any device. The TrekkSoftChannel Manager can connect these experiencesacross multiple distribution platforms while theTrekkSoft Resource Manager eliminates the riskof overbookings. Users can also choose toconnect to other TrekkSoft customers to cross-sell activities at no additional charge via theTrekkSoft Partner Network.Bryan DanielHead of SalesT: +41 (0) 33 533 34 [email protected]

Lucy FuggleHead of ContentT: +353 (0) 76 680 55 [email protected]




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