the third dimension of ctc management, may 2012
TRANSCRIPT
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8/13/2019 The Third Dimension of CTC Management, May 2012
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Rfsis n`j Rena Dosts ok Ecpaoyee Be`ekfts -
Zle Zlfrj Jfce`sfo` ok DZD Cn`ngece`t
Jr. Xnrftosl D. BnsuCny 2:, 28>2
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Jfsdussfo` Kaow
Ndtunrfna nssucptfo`s
DKOs perspedtfve ok tle Zlfrj Jfce`sfo`
Fssues f` dloosf`g Npprondl kor DZD Cn`ngece`t
DKOs perspedtfve ok vnaue drentfo` n`j sustnf`nbfafty
DZD Cn`ngece`t vs. E`terprfse Rfsi Cn`ngece`t
2
Ecpaoyee Be`ekft Cn`ngece`t fs n mour`eyAet us begf`
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Ndtunrfna Nssucptfo`s - DKOs Xerspedtfve ok tle Zlfrj Jfce`sfo`
Dnsl Kaow
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Low cudl? Zfce
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@ow or Kuture?
[naue
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Drentfo` kor Busf`ess?
>. Ncou`ts f`voavej - Anrge
2. Zfce sdnae kor censurece`t fs - Ao`g
4. Estfcntfo` prodess - Docpaex
:. Naaodntfo` ok dlnrge over perfojs - Docpafdntej
5. Jekf`ej be`ekft sdleces - Zle cost f`trfdnte o`es
;. [nrfntfo`s f` jecogrnplfd n`j kf`n`dfna nssucptfo`s -
Tpedfkfd to f`justry, dou`try, busf`ess group n`j e`tfty
7. Xrese`t n`j korwnrj pntl - Tlroujej wftl u`dertnf`tfes ok vnryf`g jegrees
6= >665>665 n`j 2885)
Gaobna
Dou`try
E`tfty
Jfvfsfo`
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Fssues f` Dloosf`g Npprondl kor DZD Cn`ngece`t
[nafjnte EB, wftl [naue Drentfo` n`j Tustnf`nbfafty Cn`ngece`t Xoafdes
Naaodntfo`
@ow or anter --Optfo` vs. Reguantfo`
Xosftfo` vs. F`justry Xeers
Wletler `eej fs tlere to Cnri to Cnriet
Low cudl to slnre
Out ok vnaue drentej --%nge ok EB FJZN beko re EB
Teak f`kafdtfo`
Xrovoiej censures--rejude vs. Rf`g ke`df`gok tnae`t
Xoafdfes toudl pof`t
Baodif`g ok Xeer-du tters n`j Xondlers
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Fssues f` Dloosf`g Npprondl kor DZD Cn`ngece`t
Fs ft DKOs n``una rftuna or doaanborntfve jedfsfo` ok Aenjerslfp Zenc?
Busf`ess Docbf`ntfo`
Xoafdfes n`j prodejures --Nafg `c e`t vs. [nr fety
@eej f` lfgler growtl trnmedtory
Ekkedtfve`ess --[nrfnbae Xny n`j ETOX
Tujje` snturntfo` ok cn`power
Xusl lfgler portfo` to bndi e`j
Ttrntegfd pan` n`j rfsi cn`ngece`t
Retrospedtfve dln`ge -- Anrge prese`t fcpndt
F`kaue`de ok dafe`t
O`-sfglt mobs f` peop ae or fe`tej servfdes
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DZD Cn`ngece`t vs. E`terprfse Rfsi Cn`ngece`t
Rfsi cn`ngece`t
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N wny ok afke kor endl ecpaoyee, tle Cfdro Ow`er
>. Dln`ge cn`ngece`t kor endl se`sftfve poafdy vnrfntfo`
2. LR Te`sftfvfty vs. orgn`fsntfo`na fcperntfves
4. DEOs doccfttej kuture EBFJZN vs. tojnys doccfttej DZD wftl [. Xny
:. Nggressfve stn`j tnie` by docpetftors
5. @et Znie-loce pny -- Dnse f` pof`t enrafer Krf`ge Be`ekft Znx
;. Ekkedtfve`ess ok ETOX sdlece f` cfjst ok cnriet voantfafty
7. Doccu`fdntfo` cn`ngece`t n`j ecpaoyee e`gngece`t
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Kurtler Zlouglts
7
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ln`i Vou