the software asset management journey at bmc – the financial perspective: blaine bryant – bmc...

The ITAM Review US Conference 2016 The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

The SAM Journey at BMC Challenges, Solu6ons and Measuring Success

Blaine Bryant – Director IS&T Finance

Service Management Office


About BMC and Me…

•  BMC is a global leader in innova6ve soDware solu6ons that enable businesses to transform into digital enterprises for the ul8mate compe88ve advantage

•  BMC digital IT powers 82% of Fortune 500 companies

•  Blaine Bryant, Director -‐ IS&T Finance and Service Management Office •  I made the decision to select the SAM solu8on and was the key

influencer in geAng the purchase fully authorized at BMC


Our Business Challenge

SoDware Asset Management Process Inefficiencies •  Processes were labor intensive and 6me consuming •  Mul6ple sources of truth for soDware purchases and en6tlements; no baseline; lots of

manual reconcilia6on work •  No automa6on in soDware license compliance efforts •  Current license posi6on required weeks of analysis

Lack of SoDware License Procurement and Deployment Governance •  No capability to enforce license compliance •  SoDware deployment performed by Service Desk •  SoDware procurement approvals simply based on cost center approval authority •  No capability to automate soDware reclama6on and reuse


Project Sponsorship & Budget Sponsored by Services Governance (+help from Internal Audit) Business Case Development

•  Vision, Goals, Strategy •  Clear scope, business drivers, benefits (hard dollar) •  Sharp Es6mates

–  HW/SW –  Labor (internal/external) –  Professional Services

•  Consensus built on risk mi6ga6on and hygiene vs. savings

Compe6ng Priori6es •  Data Center Reloca6on •  Home Office Move •  Oracle R12 Upgrade •  Internal Resource Constraints


Our SAM Tool Selec8on Criteria

•  SoDware 6tle recogni6on from raw data •  License intelligence based on discovery •  Ability to integrate with our tools •  Service catalog and self-‐service storefront •  Reconcilia6on process -‐ accuracy and automa6on •  Supportability •  Efficiency •  Compliance risk repor6ng •  Show-‐back cos6ng •  Benchmarking


Measuring Success

•  Gain visibility and yield defensible license posi6ons with efficiency

•  Formalize and automate enterprise-‐wide SAM process

•  Reduce manual ac6vi6es •  Reconcilia6on •  Audit Response •  True-‐up/Renewal

Prepara6on •  Automate soDware deployment,

license reclama6on and re-‐use •  Control soDware license procurement

through standardized and pre-‐authorized catalog (rogue app reduc6on)

$13M in projected savings over 3 years Recommended Reading: Gartner Says Organiza8ons Can Cut SoIware Costs by 30 Percent Using Three Best Prac8ces: hNp://www.gartner.com/newsroom/id/3382317


Integra8ng ITSM and SAM


Inventory Data Considera8ons •  Clearly understand how inventory data will be collected from your compliance domain •  Carefully survey and consider your compliance domain and its complexi6es

•  Environments (Dev/Stg/Prod, R&D, Commercial) •  Hypervisors •  Opera6ng Systems •  Databases •  Applica6ons


Business Data Considera8ons •  Clearly understand what business data is required and how it will be collected from

systems of record •  Validate official systems of record for business data •  Iden6fy any business data gaps and develop plans of ac6on •  Obtain authoriza6ons to pull business data

•  HR Data (users) •  Assets •  Contracts •  Vendors •  P.O.s


Lessons Learned

•  Manage stakeholder expecta6ons •  Scope & schedule •  Savings vs. hygiene

•  Ar6culate your solu6on architecture early and align business data owners •  Ensure all stakeholders understand, agree, and sign-‐off on the solu6on

blueprint EARLY •  Take an itera6ve approach to upda6ng processes along side tool deployment •  Deploy in a phased manner •  Integra6on with Change Management and Project Porjolio Management •  Do not do this in a silo -‐ engage with stakeholders early and oDen


Questions?

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the software asset management journey at bmc – the financial perspective: blaine bryant – bmc...

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