the soft stuff is the hard stuff
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The Soft Stuff is the Hard Stuff. Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D. Paul O. Hardt, Ed.D. Core Faculty Member, Training and Performance Improvement Specialization Capella University - PowerPoint PPT PresentationTRANSCRIPT
Human Performance Challenges of Social Intrepreneurism
Paul O. Hardt, Ed.D.
Paul O. Hardt, Ed.D.Core Faculty Member, Training and
Performance Improvement SpecializationCapella University30+ years experience in the Training and
Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target
Corp. Headquarters, Minneapolis
Lessons Learned from…Impact@Work(shops) at Target Corporation
and
30+ years experience in the human performance improvement field
What does it mean…..?
The Hard Stuff is the Easy Stuff
The Soft Stuff is the Hard Stuff
OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change
Management Decision-making StylesNormativeBehavioralNaturalistic
Normative
Behavioral
Naturalistic
Assess Decision-making Styles
Barrier Forces
Driving Forces
Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure
Barrier ForcesCostTimeMotivationValues
Strategy for Dealing with Resistance (Barriers)
Take Away The Barriers
Behavioral Engineering ModelThomas Gilbert
Behavioral Engineering ModelEnvironmental Information Resources,
ToolsIncentives
Individual Knowledge, Skill
Capacity Motivation
Environment: Information
Environment: Resources, Tools
Environment: Incentives
Individual: Knowledge, Skill
Individual: Capacity
Individual: Motivation
Communicating Change
Roller Coaster of Change
Dormant
Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact
Awareness
Curiosity
Visualization
Tryout
Use
Contact Information
Paul O. Hardt, Ed.D.Core Faculty MemberCapella [email protected]