the social buddies application powered by v2.5 (email)
TRANSCRIPT
The Social Buddies Application
Powered by
V2.5 (email)
Summary
General review of Teletech International & Eb-Lab
The Social Buddies project?
– Context– Goals
Why would you choose Social Buddies?
– Features– Price list & offers
Contact us
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Teletech International review
20 years of experience in customer relationship management
An SSII integrated group to supply powerful and personnalized tools
Working for companies which are leaders in their fields
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Teletech International review
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Eb-Lab' review
IT Research and Development company
Orientation : Web 2.0 & changes in customer usage
Social-CRM support
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Context : key data
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•96 % of french people under 30 years old use a social media in France.
•75 % of Facebook users feel more connected to the brand than anywhere else on the web.
Context: Key data
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Context : Key data
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Social Buddies' goals
Social Buddies allows you to promote your brand, using and developing a community and ambassadors: manage, develop loyalty, and reward your best customers!
Offer a direct and intuitive dialog to the customer.
Get new information about your clients by linking the available data of Facebook to your classical CRM device.
Manage your customers questions and remarks in a dedicated area.
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Features
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This feature allows your client to ask questions on a dedicated page and not on your Facebook page.
Your "Best Buddies" are more likely to get involved in the conversation to share skills and experience, and to provide advice, and recommendations about your products and solutions.
Sharing, voting, answering and searching questions are also a part of available features.
Dialog between Fans – Ambassadors – Employees:
Features
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This feature allows you to easily and quickly display information to all your fans.
Announcements
Features
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Administrators, Community managers, classic members and ambassadors can be piloted from this module.
Management of users accounts
Features
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This feature allows you to get statistics about the activity of your ambassadors, and to detect those who you will be able to trust.
The statistics are exportable and downloadable in PDF or CSV format.
Reportings
Features
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This feature allows you to deal with the rewards that you give to your ambassadors.
You have the choice to attribute rewards, to promote classic member to ambassadors, or to assign an higher ambassador’s rank.
Rewards
Features
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Thanks to this feature, you can decide if the users need to like your page to be able to use the application. You can also choose the profile information needed to use the solution.
Requested permissions and data are configurable for each application action (ask, vote…)
Collection of additional data
Features
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This feature allows you to warn the user who asked a question that an answer has been given. Thus he is invited to come back to confirm an answer or simply to continue the talk.
Notifications
Features
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With the application you can choose between a large choice of graphic themes, but also to use your logos and banners.
You can also configure many application's behaviors.
The application could be set up in the language of your choice.
Customization
Features
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This features allows your ambassadors to access a knowledge base, thus they are becoming brand's experts.
Let your ambassadors become experts
Features
All of this gathered in a short video:
https://www.youtube.com/watch?v=dpSwTfgfZls
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Les offres & tarifs
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Les offres spéciales
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Thank you for paying attention
Teletech International
Commercial Direction
10 avenue Ledru Rollin – 75012 Paris
Phone number. : 01.53.46.00.00
Mail : [email protected]
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