The Skirvin Hilton

Everyone of you are welcome to the Skirvin Hotel. Make this your headquarters. Feel at

home here and bring your friends here…Skirvin Hotel general manager Frederick Scherubel, 1911 advertisement.

How do members communicate?

• Who talks to whom? • Meanings organization members share

Deep Culture

One of the values we found for Marcus Group of companies included “WE BELIEVE in rewarding outstanding performance and in promoting from within to develop a climate of high expectation and achievement, as well as a solid base of highly-qualified associates.” http://www.marcuscorp.com/philosophy.html

Observable Culture

• Christmas parties, employee month/year big holidays.

• Employees do what their supposed to do. Write-ups for simple stuff.

• Performances are up to standards, respect peeps and one another.

• Lore = Effie• Employee handbook-very ‘by the book’

Informal Communication

• More gossip than grapevine.

Formal Communication

Lot of rules, company policies, signature based files. Every day, manager does daily report.