Dan Bognar Vice President, Sales Engineering APAC @danbognar #SalesforceEssentials

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World’s most admired software company

#1 most admired in software

#3 best place to work Australia

2011 • 2012 • 2013 • 2014

World’s most innovative company

4TH YEAR IN A ROW!

*Source: IDC, Worldwide CRM Applications 2014-2018 Forecast and 2013 Vendor Shares, Doc #248875, June 2014

World’s #1 CRM company *

Image FPO

Celebrating 15 Years of Customer Success

1%

Time Equity

Product

680,000+ Hours

Service

$68M+ Grants

23,000+ Non-profit

Organizations

1/1/1 Model Adopted

by

SNA Terminal

Mainframe LAN / WAN

Client

Server

LAN / WAN

Client

Server

customer transactions

connected things

LTE

Mobile

Cloud

Connect With Your Customers in a Whole New Way

Billions Thousands Millions Trillions

But Most Companies Disconnected From Customers

Service Agents

Salespeople

Your Company Your Customers

Your Partners

40 % + 40 %

+ 39 % + 55 %

+

32 % +

Increase in sales

Customer satisfaction

Marketing ROI

Customer retention

Faster deployment

Average Percentage Improvements Reported by Salesforce Customers

Connecting With Customers Delivers Success

Become a Customer Company Connect with your customers in a whole new way

Sales Service

Marketing

Community Apps

Analytics

Sales Revolution 5B smartphones by 2017

source: Statista

Sell in a whole new way

source: Morgan Stanley

Service Revolution 75B connected products by 2020

Service in a whole new way

source: Morgan Stanley

Marketing Revolution Create 1:1 journeys

Market in a whole new way

Social Mobile Email Store Product Partner

source: statista

Community Revolution 2.3B social users

Engage in a whole new way with communities

source: Apple, Google

App Revolution Every company becoming a cloud company

Build mobile apps fast

Data Revolution 90% of world’s data created in last 2 years

Know your customers in a whole new way

Customer Data Explosion 90% of the world’s data created in last two years

50X Product data

by 2020 19X Unstructured data

by 2020 Mobile data by 2020

10X

Your Business Your Data

The Data Divide

Marketers

Salespeople

Service Agents

Introducing Wave: The Salesforce Analytics Cloud Analytics for the rest of us

analytics cloud

Mobile Platform Everyone

Sales Service

Marketing

Community Apps

Analytics

Customer Success Platform in Action

Analytics for the rest of us

Build mobile apps

faster

Sell, Service, Market & Engage in a whole new way

Subtitle text 2013: Introduced Salesforce1 “Back to the Future”

84K companies using Salesforce1 app 10X APIs

4M apps built

+

New Devices Employees, Partners & Customers

Employees Customers

Partners

How Do You Connect to the Next Generation of Devices?

Introducing Salesforce1 Lightning New release of the Salesforce1 Platform

Analytics Community Marketing Service Sales Apps

User Interface

Components • Framework • Builder

APIs

PLATFORM SERVICES force.com • Heroku • Wave

NEW

NEW

Salesforce1 Lightning Builder Easy for anyone to build apps faster

Drag & Drop Easily build rich apps with standard & custom UI components

Any Device Design apps for every screen with responsive templates

NEW Lightning Process Builder Automate your business. Faster.

Approve End Update

Start Create Update Start Create Update

Powerful Automate any process with triggers and actions

Easy Intuitive visual UI for speedy development

Extensible Enhance all your programmatic processes

Lightning Connect Lightning-fast integration

Real-time External data by reference

Fully Extensible Use data in any Salesforce object

Fast Point and click integration

Open Standards based vendor support

NEW Lightning Connect Lightning-fast integration

Customer Success Platform in Action

Analytics for the rest of us

Build mobile apps

faster

Sell, Service, Market & Engage in a whole new way

Introducing Sales Cloud1 NEW

World’s #1 Sales App, Reimagined

Sell smarter Breakthrough intelligence

Sell faster New productivity apps

Sell from anywhere New Salesforce1 mobile app

Customer Success Platform in Action

Analytics for the rest of us

Build mobile apps

faster

Sell, Service, Market & Engage in a whole new way

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