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The Road Home Week 17 Situation & Pipeline

Report

October 31, 2006

Weekly Situation & Pipeline Report Week 17

October 24 - 30, 2006

i

Table of Contents

EXECUTIVE SUMMARY ................................................................................................... 1

State Assistance Required .................................................................................................. 1

Deliverables ....................................................................................................................... 1

INTRODUCTION ................................................................................................................. 2

HOMEOWNER PROGRAM ................................................................................................ 2

Homeowner Assistance Program Pipeline ......................................................................... 3

Appointment Activity ........................................................................................................ 4

Homeowner Data Verification ........................................................................................... 6

Home Evaluations (Home Inspections) ............................................................................. 6

SMALL RENTAL PROGRAM ............................................................................................ 7

HAZARD MITIGATION GRANT PROGRAM (HMGP) ................................................... 7

PROGRAM SUPPORT STATUS ......................................................................................... 8

LOGISTICS, FACILITIES, & SECURITY ...................................................................... 8

Data Entry/Mail Room Activity..................................................................................... 8

HUMAN RESOURCES .................................................................................................... 9

POLICY & PLANNING.................................................................................................... 9

TRAINING ........................................................................................................................ 9

EXTERNAL AFFAIRS ..................................................................................................... 9

Community Outreach ..................................................................................................... 9

Communications .......................................................................................................... 10

Public Information ....................................................................................................... 10

MIS .................................................................................................................................. 10

Call Center Activity ..................................................................................................... 11

ANTI-FRAUD, WASTE, AND ABUSE ........................................................................ 11

QUALITY ASSURANCE AND CONTROL ................................................................. 12

COMPLIANCE................................................................................................................ 12

SPECIAL NEEDS TEAM ............................................................................................... 12

APPENDIX A ...................................................................................................................... 13

APPENDIX B ...................................................................................................................... 15

APPENDIX C ...................................................................................................................... 16

GLOSSARY ........................................................................................................................ 17


October 24 - 30, 2006

1

EXECUTIVE SUMMARY

The Road Home Program continues to make progress toward serving the residents of

Louisiana.

This week the Homeowner program saw 2,924 families at 10 Housing Assistance Centers,

which is a 7% decrease from the previous week due to cancellations, rescheduling, and a

power outage at one of the Centers. The week saw two homeowner closings, bringing the

total of awards to 17. The verifications and home evaluations teams performed supporting

roles in calculation of awards and processing applicants with the verification of 189

applicants and 1,723 home evaluations, respectively.

The Rental Program continued integration of the Rental components into existing

infrastructure and began searching for additional staff to administer the Program. The

Rental Program also sought and received some guidance from HUD officials regarding the

Department’s standards for high-poverty areas. In addition, the Program continued to vet

policies and procedures and submitted drafts to OCD for review.

The Hazard Mitigation Grant Program focused on the final delivery of the two applications

for submission to the State for delivery to FEMA. The Acquisition application was

provided to the State for final submission to FEMA and the Individual Mitigation Measures

application will follow on November 3rd

. The HMGP continues to construct the Program

around known policies and is staffing to administer the final program. The HMGP requires

final input from FEMA on a few programmatic policies, but FEMA has verbally agreed in

principle to the suggested protocol delivered in the respective applications (official

clarification pending).

Human Resources hired 17 people to support the Houston Center which is projected to

open November 15th. The Management Information Systems (MIS) group has

incorporated the calculator policy changes into eGrantsPlus and continues performing tests

to verify calculations are correct. The Road Home mailroom made significant progress in

entry of paper applications into eGrantsPlus with 11,504 applications entered this week and

9,859 remaining to enter.

State Assistance Required

Policy and Plans: Requires meeting with OCD and LRA to discuss remaining

outstanding policy issues, including homeowners who would like to sell their

property to the State but would like to keep a portion of their land and

“Assignability” issues

Deliverables

Del. ID Deliverables Date

00025 Combined Weekly & Pipeline Report 10/24/2006


October 24 - 30, 2006

2

INTRODUCTION

The combined Weekly Situation and Pipeline Reports describe activity in the three primary

programs and the supporting functions for The Road Home. Each section contains

highlights from the week’s activities and shows performance metrics with accompanying

analysis. Support function activity and metrics are also included in the report.

The report contains more information about the Homeowner Program due to full-scale

operations. The Rental Repair Program and the Hazard Mitigation Grant Program continue

to be defined and are in the process of program design and preliminary integration.

The Road Home is striving toward capturing the appropriate throughput metrics for the

Homeowner Program to improve efficiencies and management of the Homeowner service

delivery process. The Road Home will continue to improve throughput measures in the

report as they become available.

HOMEOWNER PROGRAM

The Homeowner pipeline graphic below shows the number of applications in each step of

the process as of the date indicated. The figure also shows the difference from the dates

indicated for the previous period to the current period giving insight into process activity.

The initial steps (steps 0-3) of the pipeline are indications of combined applicant and Road

Home activity. However, these process steps are primarily applicant driven and rely on the

applicant to perform the necessary actions in order to meet with an advisor. In some cases

applications may not move from step to step in the order indicated. Applications may

‘skip’ steps. For example, an application that is reviewed and complete may not be held for

review and move directly to Step 3.

Steps 4-7 are required for all applications. The application output for one step is the input

for the next step. Once contact is made with the advisor and the applicant record is

reviewed for completeness, the verification process takes place. The verified applicant

benefit is then calculated and an options letter is sent. The applicant selects the option and

returns it to the Homeowner Program – at which time a closing is scheduled, funds are

requested from the State, and funds are disbursed at the closing. The Glossary contains

definitions of each step.


October 24 - 30, 2006

3

Homeowner Assistance Program Pipeline

*Step 6 “Options Selection”: Appendix A shows preliminary selections by applicant by parish at the time of application. **Note: “Mail” represents hard copy applications waiting to be entered into the system. The decrease in “Mail” applications shown is due to increased data entry of hard copy applications.


October 24 - 30, 2006

4

Activity at the 10 Housing Assistance Centers decreased 7% from the prior

reporting week

o Held 2,924 appointments and had 372 walk-ins; cumulatively, 16,649

homeowner appointments have been completed at all Centers

Scheduled refresher training classes for eGrantsPlus Software on the Income

Verification procedures during the initial advisory session

Of the five (5) scheduled closings, 2 were completed during the reporting week,

bringing the number of total closings to 17

The number of calculated awards has increased by 210 with:

o 189 total options letters mailed

o 82 options selected by homeowners, 107 options pending

o 34 “zero grant” households eligible for affordable loans

Appointment Activity

The weekly appointments total comprises 18% of the total number to date and averages

approximately 292 per Center for the week. Across all Centers, the average daily number

of appointments is approximately 42 per Center per day. Figure 1 shows the number of

appointments scheduled and actual appointments held.

Figure 1: Illustration of Appointments Scheduled, Performed, and Walk-ins by Center.

373

34

746

351

1024

94

264

367

56

92

278

30

576

306

921

81

243

356

47

86

97

35

1

17

91

12

48

22

0

49

0 200 400 600 800 1000 1200

Calcasieu

Cameron

E. Baton Rouge

Jefferson

Orleans

Plaquemines

St. Bernard

St. Tammany

Terrebonne

Vermilion

Ho

usin

g A

ssis

tan

ce C

en

ter

Applications

# of Appts Scheduled # of Actual Appts # of Walk-ins


October 24 - 30, 2006

5

Table 1 shows the relative percentage of appointments at each of the Centers. The two

anchor Centers (East Baton Rouge/Orleans) conducted the most appointments (51% of the

total).

Table 1: Percent of Total Appointments Processed by Center

# Center Percentage

1 Orleans 31%

2 East Baton Rouge 20%

3 St. Tammany 12%

4 Jefferson 10%

5 Calcasieu 10%

6 St. Bernard 8%

7 Plaquemines 3%

8 Vermilion 3%

9 Terrebonne 2%

10 Cameron 1%

Total 100%

Tables 2 and 3 show the appointment activity for the Centers by week and by day,

respectively. The 7% decrease in appointments for the reporting week are a result of ‘no-

shows,’ cancellations, a power outage in the Jefferson Center, and rescheduled

appointments – as well as duplicate applications in the system.

Table 2: Total Housing Assistance Center Appointments by Week

ACTIVITY Prior Total

10/02 – 10/08

10/09 – 10/15

10/16 – 10/22

10/23 – 10/29

10/30 – 11/5

Current Total

Appointments Held 5,212 2,275 3,085 3,153 2,924 16,649

Walk-ins 5,158 540 348 1,093 372 6,772

Over 50% of the walk-ins were in the New Orleans and Calcasieu Centers

Walk-ins increased by 5% for the period (Calcasieu Center comprised 31% of the total)

Table 3: Total Housing Assistance Center Appointments by Day

ACTIVITY 10/23 10/24 10/25 10/26 10/27 10/28 10/29 Total Average*

Appointments Held 297 650 398 573 590 334 82 2,924 292

Table 4 shows the “next available” appointment date by Center, and indicates relative

immediate availability in the East Baton Rouge Center and less availability in Plaquemines

and St. Bernard Parish Centers.

Table 4: Center Appointment Availability

# Center Name Next Available Appointment 1 East Baton Rouge November 3, 2006 2 Orleans December 19, 2006 3 Calcasieu November 10, 2006 4 Jefferson December 26, 2006 5 St. Bernard December 14, 2006


October 24 - 30, 2006

6

# Center Name Next Available Appointment 6 St. Tammany December 8, 2006 * 7 Cameron December 16, 2006 8 Plaquemines January 3, 2006 9 Terrebonne December 30, 2006 10 Vermilion December 19, 2006

* Next available appointment is sooner than last reported due to cancellations or increased scheduling possibilities

Table 5 shows the breakdown of applicants by race as reported by the applicant. Twenty-

three percent designated their race as Black, 25% as White, and 49% chose not to designate

race.

Table 5: Applicant Race and Ethnicity as Reported by Applicant

Race Total Applications

American Indian/Alaska Native 114

American Indian/Alaska Native and White 125

American Indian/Alaskan Native/Black-African American 159

Asian 532

Asian and White 62

Black/African American 14,158

Black/African American and White 352

Native Hawaiian/Other Pacific Islander 44

Other Multi-Racial 752

White 15,385

Race not Provided by Applicant 29,861

Total 61,544

Homeowner Data Verification

Assisted with the completion of two closings

Delivered 147 of Outstanding 155 Pilot Real Estate Solutions matches

Found 5,000 (+/-) Real Estate Solutions matches of 6,600 previously unmatched

applications

Signed contract (First American Title Insurance Company of Louisiana) with

idSoftware for thumbscan comparisons

Home Evaluations (Home Inspections)


10/09 – 10/15

10/16 – 10/22

10/23 – 10/29

10/30 – 11/5

11/6 – 11/12

Current Total

Work Orders Submitted by Housing Advisor

7,056 3,079 3,223 2,546 15,904

Work Orders Dispatched 7,008 2,736 3,386 2,478 15,608

Evaluations Completed 2,430 1,609 1,309 1,723 7,071


October 24 - 30, 2006

7

Continued developing an automated data flow and QC process, which is expected

for test today (10/30)

Worked through prioritizing Compensation Allowance Documents (821 total –

estimates of damage) to get them accounted for, approved, and into the calculator

SMALL RENTAL PROGRAM

Added Small Rental tasks to the scope of work for the Request for Proposals (RFP)

for Home Evaluation

Received opinion from Kurt Usowski, Associate Deputy Assistant Secretary of

Economic Affairs at HUD, about the Department’s standards for high poverty areas

and the feasibility for use as an application scoring criterion

Met with representatives of the Louisiana Bankers Association to solicit feedback

on the potential to partner together

Updated Communications Plan to reflect current policy design and a quick

deployment schedule

Drafted and sent OCD a draft policy and procedures document for joint processing

of owner occupants of 3 and 4 unit buildings

Drafted a commitment letter to provide financing for borrowers that receive

construction financing from private sector lenders

HAZARD MITIGATION GRANT PROGRAM (HMGP)

Submitted final Acquisition HMGP application to GOHSEP on Friday, October 27th

for forwarding to FEMA

Worked on the Individual Mitigation Measures (IMM) HMGP application for final

submission to GOHSEP on Friday, November 3rd.

Coordinated expectations regarding the content of the FEMA HQ Statement of

Principles on transfer of title to the Road Home Corporation, Benefit Cost Analysis

waiver, and Final Compliance Inspection Verification (included in final HMGP

Acquisition application and the final IMM application submissions)

Received and reviewed two proposals in response to the RFP issued for HMGP

subcontractor technical support (responses under review); The Road Home HMGP

team will coordinate the award and selection with OCD

Began the process of identifying staff for HMGP Management & Program

Implementation positions based on Phase II requirements

Assisted with the addition of questions on the Quality Assurance survey to assess

information received about Individual Mitigation Measures


October 24 - 30, 2006

8

PROGRAM SUPPORT STATUS

LOGISTICS, FACILITIES, & SECURITY

Continued to plan mobile engagement teams

Conducted site surveys for second New Orleans Homeowner Assistance Center

Negotiated lease for Houston HAC facility

Completed final draft of plan for Houston and New Orleans Homeowner Assistance

Centers and Mobile Engagement

Conducted safety and security training for home evaluator personnel in New

Orleans

Data Entry/Mail Room Activity


*9/18 – 9/24

9/25 – 10/01

10/02 – 10/08

10/09 – 10/15

10/16 -10/22

10/23 – 10/29

Total

New paper applications received through mailroom per week 18,988 5,987 3,740 3,272 2,399 2,212 1,942 38,540

New paper applications entered into batch files for entry into eGrantsPlus per week

0 960 2,782 3,580 3,093 6,762 11,504 28,681

New paper applications remaining to be entered into eGrantsPlus

18,988 24,015 24,973 24,665 23,971 19,421 9,859 9,859

Recognized significant decrease in inbound mail to 1,942 pieces this period (down from

a high of 8,742 for the week of September 11th

)

Received 38,540 applications to-date (i.e., new, non-duplicate applications)

Processed mail for entry into eGrantsPlus is 28,681; mail processing has steadily

increased from 960 applications to 11,504 (number is expected to continue at this level

until all backlog is cleared)

Reduced backlog (i.e., new non-duplicate applications waiting to be entered into the

system) from 19,421 last week to 9,859 this week

Cumulative Metrics

1764

10246

18988

24975

28715

3198734386

3659838540

17177

28681

10246

18988

24015 24973 24665 23971

9859

10415

7322

3742

9600

001764

19421

-5000

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

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11

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18

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25

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9-O

ct

16

-Oct

23

-Oct

Vo

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es

Inbound Mail Processed Applications Backlog


October 24 - 30, 2006

9

HUMAN RESOURCES

Continued to monitor Human Resource needs for the Homeowner Program, the

Rental Program and the HMGP, including the Houston Center, the second Orleans

Parish Center, and mobile teams.

o Hired 17 people for Houston Center; starting November 15, 2006

o Continued hiring for mobile units for operation by December 1st; and second

New Orleans Housing Assistance Center by Dec. 15th

Participated in several recruiting functions (Houston Area Urban League “Career

Fest”) and met with Housing Authority of New Orleans

POLICY & PLANNING

Finalized Grant Options letter through the State

Tested eGrantPlus integrated calculator

Options letter for homeowners who are only eligible for elevation allowance

Communicated change regarding calculation for Affordable Compensation Loan for

homeowners choosing to relocate to MIS team

Revised and formatted Homeowner Policies for inclusion in Homeowner Program

manual

TRAINING

Prepared training the week of October 30th

; Homeowner Program Training for New

Hires and updated training materials per current policies and procedures,

coordinated reproduction and printing, and finalizing logistics

Continued to develop web-based training

Continued to develop revised training for home evaluators

EXTERNAL AFFAIRS

Community Outreach

Meeting Type Events

Week

10/24-

10/30

People Reached

Week 10/24-

10/30

Events To-Date People

Reached To-

Date

Community 9 1185 102 10847

Faith Based 1 1 12 855

Business 0 0 5 228

Governmental 1 1 30 1649

Case Managers 4 98 28 563

TOTALS 15 1285 171 14142

Met with several State representative and faith-based organizations to clarify

Program matters, including State Representative Cheryl Grey and Pastor Eugene M.

Mitchell


October 24 - 30, 2006

10

Held information sessions for the Baton Rouge and New Orleans based Katrina Aid

Today/Catholic Charities and the Central Louisiana based LA Spirit case managers

to provide program updates

Participated in three community events in New Orleans and a trade show in Baton

Rouge

Communications

Produced Homeowner and Verification process flow charts

Worked on communications strategy for Houston Housing Assistance Center and

mobile teams

Updated Program Frequently Asked Questions (FAQs)

Updating brochures and printed materials

Updating Web site to meet 508 compliance standards

Revised and updated communications plan for Phase II

Public Information

Met with several media outlets during to period to provide information and

guidance on the Program, including Times Picayune, WDSU-TV, New York

Times, WTUL-AM, and Abbeville Meridian Weekly

Worked with The Homeowner Program and State and federal Departments of

Justice on a fraud PSA to be filmed from the Baton Rouge housing assistance center

Worked on the media plan for the opening of the Houston housing center on

November 15

MIS

Deployed eGrantsPlus release 2A which included the latest set of homeowner

policy changes

Continued quality assurance testing of the first release of eGrantsPlus to contain the

online grants calculator

Established plan for call center to take applications over the phone; will be

implement no later than 11/3

Received insurance verification data from Allstate and State Farm; expecting data

from USAA today; requests pending with St. Paul’s Travelers and The Hartford

Readied for kick off meetings (10/31) for Rental program system with Housing &

Development Software

Delivered information security scope of work for review by OCD; will get

competitive bids

Streamlined records matching for FEMA NEMIS data and First American Real

Estate data; match rate improved by 50%

Continued assessment of reporting technology; initiated plans to pilot using the

State’s business objects environment


October 24 - 30, 2006

11

Call Center Activity


10/02 – 10/08

10/09 – 10/15

10/16 – 10/22

10/23 – 10/29

10/30 – 11/5

11/6- 11/12

Current Total

Total Calls 100,405 16,368 17,359 15,115 11,294 160,541

Calls Answered 74,344 15,585 16,027 14,761 11,270 131,987

Calls Abandoned 26,061 783 1,332 278 24 28,478

% Abandoned 2% 4% 5% 1% <1% N/A

Avg Call Length (min)

3 4 4 4 4

N/A

Applications Requested

20,916 904 812 1,012 756

24,400

Online Application Assists

247 242 224 193 144

1,050

Hardcopy Application Assists

257 157 142 128 71

755

Spanish Calls 34 52 58 61 59 264

Vietnamese Calls 6 8 17 31 13 75

Appointments Scheduled by Call Center

- 6,850 7,533 6,729 4,050

25,162

ANTI-FRAUD, WASTE, AND ABUSE


10/09– 10/15

10/16– 10/22

10/23– 10/29

10/30– 11/5

11/6 – 11/12

Current Total

Housing Assistance Center Issues Reported to Fraud Prevention

2 0 0 0 2

Evaluator Issues Reported to Fraud Prevention

4 2 0 0 6

Evaluator Data Anomalies Identified by Fraud Prevention

0 138 0 0 138

Continued development of anti-fraud resolution team to address fraudulent activity

Met with OCD, LRA, and other Louisiana State Government personnel to present

bi-weekly report on anti-fraud, waste, and abuse

Worked with Program participants to assess award approval process and determine

risk factors and impact of grant award acceleration

Worked with Evaluation team to further implement anti-fraud measures and

oversight in the evaluation process and establish prioritization scale

Identified anomaly in background check with one applicant and followed-up on

course of action

Reviewed 1800 records and determined that approximately 50% of the records were

duplicates


October 24 - 30, 2006

12

QUALITY ASSURANCE AND CONTROL

Prepared and submitted the daily Governor’s Report

Completed employee file reviews for Housing Assistance Center Managers to

compare skill sets and qualifications to job description to ensure consistency and

comparability

Began developing QA/QC action plan for Small Rental Property Program

Coordinated efforts with the PMO to identify process optimizations within the

Homeowner Program verification process

Developed enhancements for the satisfaction survey

COMPLIANCE

Provided input and finalized The Road Home Privacy Policy

Met with FBI and NOPD to design evaluator safety awareness training and took

part in subsequent training in New Orleans

SPECIAL NEEDS TEAM

Worked with several internal and external groups to address elderly needs and

procedures for processing

Worked with IT group to ensure Program web sites are 508 compliant and

accessible to special needs recipients

Finalized training for Program participants on special needs considerations

Worked to develop an expedited process for special needs recipients

Worked with Program participants to develop interpreter request procedures

Began development of a Special Needs advisory group


October 24 – October 30, 2006

The Road Home – October 24, 2006 Page 13

APPENDIX A

Initial Option Elections of Applicants, by Parish of Damaged Residence

Note: Parish information and option choices are as reported on applications received from homeowners and may change once

validation by The Road Home Program is completed and families consider benefit amounts for each possible option.

PARISH Keep Your

Home Sell, but Stay in

Louisiana Sell, and Move

out of Louisiana Undecided

Information Not Available

Total

ACADIA 36 5 - 4 - 45

ALLEN 52 6 - 7 1 66

ASCENSION 29 9 1 1 1 41

ASSUMPTION 21 2 - 4 - 27

BEAUREGARD 117 18 - 18 5 158

CALCASIEU 1,940 231 5 325 87 2,588

CAMERON 450 145 7 288 40 930

EAST BATON ROUGE 95 5 1 11 2 114

EAST FELICIANA 9 - - 4 1 14

EVANGELINE 7 1 1 - 1 10

IBERIA 375 39 1 75 18 508

IBERVILLE 22 2 - 6 - 30

JEFFERSON 5,621 299 42 442 209 6,613

JEFFERSON DAVIS 143 14 - 30 8 195

LAFAYETTE 24 2 - 8 4 38

LAFOURCHE 92 15 - 13 3 123

LIVINGSTON 52 10 - 12 3 77

ORLEANS 17,759 2,378 413 3,133 721 24,404

PLAQUEMINES 752 359 21 514 104 1,750




Initial Option Elections of Applicants, by Parish of Damaged

Residence (Continued)

PARISH Keep Your

Home Sell, but Stay in

Louisiana Sell, and Move

out of Louisiana Undecided

Information Not Available

Total

POINTE COUPEE 5 - - 2 1 8

SABINE 4 2 - 3 - 9

SAINT BERNARD 2,811 2,709 248 1,471 160 7,399

SAINT CHARLES 140 6 - 22 15 183

SAINT HELENA 40 3 1 11 1 56

SAINT JAMES 18 1 - 4 - 23

SAINT LANDRY 35 4 - 5 1 45

SAINT MARTIN 24 3 - 6 2 35

SAINT MARY 61 7 - 14 4 86

SAINT TAMMANY 3,535 339 43 385 114 4,416

ST JOHN THE BAPTIST 156 4 1 15 4 180

TANGIPAHOA 159 13 1 29 11 213

TERREBONNE 454 86 3 82 13 638

VERMILION 640 100 1 134 34 909

VERNON 13 2 - - 1 16

WASHINGTON 212 9 - 23 10 254

WEST BATON ROUGE 4 - - - - 4

WEST FELICIANA - - - - - -

No Parish Provided by Applicant

4,114 864 110 964 3,030 9,082

Non-Presidentially Declared Disaster Area Parishes

176 24 1 41 15 257

Total 40,197 7,716 901 8,106 4,624 61,544




APPENDIX B




APPENDIX C




GLOSSARY

Pipeline Diagram Terms

Step 0 Total Applications Received represents the cumulative total of all applications received

as of the respective week ending date; including applications online (whether submitted or not),

entered by data entry and received by mail pending data entry.

Step 1 Incomplete Online Applications represents all applications that have been started but not

submitted by the applicant into eGrantsPlus system.

Step 2 Screened and Held for Review represents applications that are through an initial

screening but held for additional review. The reasons for holding applications for additional

review include:

Applicants indicate they were not affected by hurricanes;

Applicants indicate the damaged property was not their primary residence;

Applicants indicate they were not the owner of the damaged property as of the date of

the Hurricanes (Katrina or Rita).

Step 3 Appointment Letter Sent represents applications that have passed the initial screening,

an appointment letter has been sent and applicant is in process of making or reporting for an

appointment with a Housing Advisor in a Housing Assistance Center.

Step 4 Applications in Verification represents applicants that have completed their meeting

with a Housing Advisor in a Housing Assistance Center and the Housing Advisor has submitted

the application. At the conclusion of this step, the application is completed, reviewed and signed

by the homeowner and submitted for final eligibility determination and full verification.

Step 5 Verified and Benefit Calculated represents applications that are fully verified and

compensation benefits are calculated.

Step 6 Options Selection represents applications for which a benefits options letter was sent to

the applicant. The applicant has the option to:

Stay/Keep Home;

Move/Stay in Louisiana;

Move out of State.

Step 7 Closed represents applications that have completed the closing process. At the

completion of this step, the applicant has signed all relevant covenants and a compensation

award has been disbursed.