The Quality Management System of Sataedu

Doing the right things

in the right wayKristiina Salmi

SATAEDU Satakunta Educational Federation of Municipalities

Sataedu is a new organisation

• Our goal is to have one united Sataedu• With the help of Quality Management System unity will be

achieved–A management tool in our changing process–All the work done in Sataedu is in scope of this quality system–Whole personnel is committed to and responsible for the quality system–It helps to understand our:

• Objectives , goals• Results• Development targets In other words it defines the course of our organisation

Quality system is based on

- Quality management system ISO 9001

- Environmental management system ISO 14001

Sertified in April 2010

- Occupational health and safety management system OHSAS 18001

Intend to sertify in January 2012

Process approach in Sataedu

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Process approach in Sataedu

Core processes:– Teaching and supervising– Regional impact

Supporting processes:– Management and development– Financial management– Personnel management– Information management– Communication and marketing– Services for students– Food services– Cleaning services– Technical services, property maintenance

Objectives for operation in Sataedu are defined in QS

-SATAEDU mission, vision and values

-SATAEDU quality policy, environmental policy and occupational health and safety policy = Sataedu operating policy

-SATAEDU strategy and programmes: pedagogical, adult education, personnel and enviromental programme => quality and enviromental objectives of Sataedu-Well-being programme in 2012 => occupational health and safety objectives

-Objectives and plans of processes

All work and operation in Sataedu is guided with QMS

- Work during processes is guided on two levels - procedures

- Macro level – on federation of municipalities - director

- Micro level – on unit level - principal

- Procedures determine: who, where, when and what – but not how

- We trust on knowledge and skills of personnel: education and experiences

- QMS describes responsibilities and authorities of personnel

- Organisation chart and matrix of authorities

We are evaluating our operation with QMS

- Evaluating shall demonstrate the ability of processes to achieve planned results

- Measurement of customer satisfaction: students, personnel, customers, interested parties- Satisfaction of students and personnel are measured two

times in a year

- Image research

- Measurements of process performances: graduates, becoming employed, financial statements,amount of waste …

.. evaluating

- Internal audits- our operations conforms the planned

arrangements- Strengths, developing tasks and developing

suggestions, nonconformities- Principals in internal audits are confidientiality

and independence- 40 educated auditors- About 30 internal audits in a year

… evaluating

- Preventive and corrective actions- The team, who carries the responsibility, takes corrective actions

- These actions are documented to the memo of the team

- Management review- Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy

and effectiveness

- MG evaluates the objectives and results of the organisation

- MG uses the data provided by QS, for example:

- Feedback of different processes

- Previous corrective actions

- Satisfaction surveys

- External audit- Once in a year by Det Norske Veritas

- April 2010, January 2011, January 2012

Ruori (rudder, steering wheel)

Ruori is Sataedu´s Intranet

It´s built on processes of QMS

There are all prosedures, documents, memos, results ..

Quality group

Quality manager on the makro level- Ensuring that processes needed the QMS are established and

maintained- Is reporting to management group on the performance of the QMS

and any need for improvement

Quality supervisor on the mikro level within the units

Environment supervisors

Safety supervisors

Quality is

- Achieving common goals

- Giving feedback

- Evaluation and development

- Acting according to common values

- Participating in quality work

Environmental management system

Plan – Do – Check – Act (PDCA) =

Continual improvementPlan: Establish the objectives and processes necessary to

deliver results in accordance with the organization´s environmental policy

Do: Implement processes

Check: monitor and measure processes against environmetal policy, objectives and targets

Act: take actions to continually improve performance of the environmental management system

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Environmental policy

Satakunta Educational Federation of Municipalities is committed to considering the environmental effects of all its activities and to minimizing their negative effects to the environment. We continually aim to enhance the level of our environmental abilities. We guide our students and staff towards healthy and sustainable activities.

Based on our vision, mission and basic values

Sataedu Environmental programme 2010-2012:

Identify the environmental aspects

Define means, resbonsibilities and time-frame

Determine the aspects which have significant impacts on the environment

Establish environmental objectives and targets

Environmental review

Implementation

Measurement, evaluating

Improvement actions

Plan

Do

Check

Act

PDCA

once in an year

once in a programme period

Legal requirements and other

requirements to environmental

aspects

Enviromental Law Registry

Environmental review in every unit in 2009:

• Legal requirements to environmental performance• Use of natural resources, water, energy• Use of raw materials• Waste treatment and sorting• Hazardous and toxic waste• Emissioins to air and water• Soil and groundwater contamination • Noise and dust• Occupational health and safety systems

Identify the environmental aspects

• The amount of waste, sorting and recycling• Occupational safety• Smoking• Consumptions of paper products• Electrical and thermal energy use• Water use• Eco-friendliness of procurement• Use of web conferencing platform

Determine the aspects which have significant impacts on the environment

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Criterion Rating scale

0 1 2 3

a) Legal requirements No requirements Some of req.. Normed Subject of license

b) Impact on environment

No impact Some impact Clear impact Significant impact

c) Amount of waste Little Some Much Very much

d) Requirements of stakeholders

No mention Discussed Hopes Absolut reguirements

e) Costs/benefits Very high High Some Little

f) Failure probability Very improbable Improbable Probable Very probable

g) Capability to inluence Very little Little Good Very good

Enviromental aspects

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Sataedu Environmental aspects Environmental impact (a+2b+c+d+e+f) *g =

Smoking Health, cleanliness, fire, image 2 3 2 2 1 3 2 32

Occupational safety

Accidents 2 3 1 2 2 1 2 28

The amount of waste, sorting and recycling

Environmental load 1 2 1 2 1 3 2 24

Use of web conferencing platform Emissions from transport 0 2 1 1 1 1 1 21

Consumptions of paper products Environemtal load 0 1 2 1 2 2 2 18

Eco-friendliness of procurement Environmental load 0 1 1 1 1 2 2 14

Electrical and thermal energy use Environmental load 0 1 1 1 2 2 2 14

Water use Enviromental load 0 1 0 1 2 1 1 6

Establish environmental objectives and targets

• Eco-friendly life-cycle management• Smoking reduction, stuff and students• Reduction in paper consumption• Reduction in electrical and thermal energy use

Define means, responsibilities and time-frame

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Target Means Resbonsility Time-frame Measurement

Eco-friendly life-cycle management

1. Environmental aspect in procurement

2. Long life of machines with maintenance

3. Recycling of waste, raw material, machines ect

4. Sorting waste, especially hazardous waste

5. Hazardous chemicals in use and storage

6. Staff and student orientation and education

7. Sustainable development in curriculums

8. Use of web conferencing platform

Talousjohtaja Tekniset tiimit Opintoalavastaavat, ympäristövastaavat Ympäristövastaavat Ympäristövastaavat Ympäristövastaavat. henkilöstö Apulaisrehtorit/ opintoalavastaavat Tietohall.tiimin vetäjä

v. 2010 v. 2010 - v. 2010 - v. 2010 - v. 2010 - v. 2010 - v. 2011 - v. 2010 -

tehty/ei tehty käyttöiän seuranta tehty/ei tehty tehty/ei tehty tehty/ei tehty toteutetut perehdytykset tehty/ei tehty alustan käyttö

Smoking reduction, stuff and students

1. Non-smoking units

2. Support to smoking cessation for students and stuff

3. Control and disciplinary procedures

Rehtorit, Savuton Sataedu- työryhmä Apulaisrehtorit

1.8.2010 Ao v. 2012 Ak v. 2010 v. 2010

tehty/ei tehty tupakoitsevien määrä tehty/ei tehty

Reduction in paper consumption

1. Mitataan paperinkulutus kaikissa yksiköissä ja näiden tietojen pohjalta asetetaan tavoiteaikataulu paperinkulutuksen vähentämiselle.

2. Paperinkulutuksen vähentämiseksi siirretään opetusta ja muuta työtä sähköiseen muotoon, kehitetään sähköistä asiakirjahallintaa, minimoidaan tulostusmääriä ja toteutetaan tulostus oletuksena kaksipuoleisesti.

3. Opastetaan henkilökuntaa ja opiskelijoita paperinkulutuksen pienentämiseen.

Talousjohtaja Tietohallintotiimi Tietohallintotiimi,

v. 2010 v. 2011 v. 2010 -

tehty/ei tehty paperinkulutus paperinkulutus

Reduction in electrical and thermal energy use

1. Toteutetaan sähkön- ja lämmönkulutuksen mittaaminen kaikissa yksiköissä ja sen jälkeen asetetaan tavoitteet niiden vähentämiseksi.

2. Kehitetään sähkönkulutuksen automaattista valvontaa ja ohjausta.

3. Pienennetään lämmönkulutusta rakennuksittain varmistamalla rakenteiden, ikkunoiden ja ovien lämmöneristys ja tiiviys.

Tekniset tiimit Rehtorit, tekniset tiimit Rehtorit, tekniset tiimit

v. 2010 v. 2011 v. 2011

tehty/ei tehty sähkönkulutus lämmityskustannukset

Sataedu´s environmental programme

- Ready in July 2010- First check in July 2011

- ISO 14001 sertified in April 2010

Measurement and evaluating

- Amount of waste - Amount of smoking stuff and - Paper consumption - Water consumption- Use of web conferencing platform- Electrical and thermal energy use- Accidents at work

Improvement actions

- By tools of quality system:- Internal audits- Preventive and corrective actions- Management review

- Much to do:- Awareness

- Commitment

- Measuring

- Competence, training and awareness- Documentation and measurement- Operational control- Emergency preparedness and response- Communications

- Internal communication- External communication

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