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1International Metrics Congress 2007
The Power of Metrics in Enterprise-wide
Project Management
Dennis L. Bolles, PMP andDarrel G. Hubbard, PE
brought to you by the PMI MetSIG and Cheetah Learning
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Brought To You By
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Presentation OverviewManaging Metrics is a Project Business Management (PBM) Function
Project Business Management Methodology (PBMM)is needed for Enterprise-wide Project Management
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Driving Forces - PBM & Metrics
PAIN!NEED
ACTION
Loosing Market ShareCompetition is Faster to MarketFewer Resources AvailableCost Cutting – Budget ReductionsNeed to Manage Dynamic GrowthRequired to Financially SurviveNeed to Determine Project Success
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PBM & Metrics Management
Project Business Management is the integration of General Business Management and Project Management policies, processes, and procedures and it provides a methodology that facilitates good Metrics Management practices.
Metrics Management begins with the Strategic and Tactical Planning processes, where the Business Objectives are developed along with associated defined values and benefits to be derived from accomplishing those objectives. and continues with establishing the supporting metricsfor the related Portfolios, Programs and Projects.
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EPBM Metrics Creation
Establishing Enterprise-wide Project Business Management (EPBM) Metrics is a mindset, a way of defining, analyzing, and determining metrics that is supported by metric measurement techniques.
EPBM organizes Metrics into direct alignment with the enterprise’s vision, mission, strategic initiatives, and business objectives (VMSO) Metrics.
EPBM enables the enterprise to translate VMSO Metrics into supporting execution of portfolios, programs, and projects.
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Cultural Changes Required
KnowledgeKnowledge – the extent to which the enterprise’s management knows what metrics exist and what their importance is – Governance.
ConsistencyConsistency – the efficiency, effectiveness, and support of the company’s information systems and processes in defining, measuring and analyzing metrics - Standardization
CommitmentCommitment – the degree to which individuals at all levels of the enterprise are engaged in Metrics Management in their own areas – Capability
AgilityAgility – the ability to know what Metrics are necessary and sufficient for the organization to meet internal & external Customers needs, and the degree to which the enterprise can respond to those requirements – Execution
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Metrics Mgmt Enterprise-wide
Plan to Achieve Your Desired State of Enterprise-wide Metrics Management
Assess the Current StateDefine the Future StatePlan to Fill the Gap
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Important Steps to Take
1. Obtain top executive commitment and support for Metrics Management
2. Get middle management commitment & support
3. Assess the current situation4. Create a Metrics Management Charter and get
it formally adopted by the senior management team
5. Make a big splash in establishing metrics management to get everyone’s attention
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Important Steps to Take – Cont’d
6. Create a standard list of Metrics 7. Implement a Project Management Metrics
standard8. Provide Metrics Education & Training9. Sell the concept of enterprise-wide Metrics
Management
Establishing EPBM Metrics ManagementIs Not A Trivial Pursuit!
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Establish EPBM Metrics ManagementEstablish EPBM Metrics Management
Critical Success Factors
Establish Governance
Define Standardization
Develop Capability
Enable Execution
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Metrics Governance
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Metrics Mgmnt Vision & Mission
Metrics Management VisionMetrics Management VisionTo create an environment that enables world-class
proficiency in managing project business management metrics enterprise-wide.
Metrics Management MissionMetrics Management Mission
To provide the leadership that will guide the enterprise in implementing enterprise-wide Metrics Management by utilizing ‘best-in-class’ project business management
methodologies, tools, templates, and technology.
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Metrics Mgmt. Strategy & ObjectivesMetrics Management Strategy
Create an environment within the enterprise that embraces Metrics Management as an intrinsic enabler for achieving its strategic initiatives and project business management
objectives.
Metrics Management Business ObjectivesTo establish and institutionalize Metrics Management
practices as the natural way to achieve project business management objectives and treats it as a business
function to the degree that it becomes an enterprises core competency .
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Metrics Standardization
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Develop Metrics Mgmt. Standards
Establish Project Business Management Metrics Management Standards
Include therein: policies, procedures, processes, tools and templates
Develop to be commonly applied to planningstrategic initiatives, developing business objectives, and executing all enterprise portfolios, programs, and projects.
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Publish Metrics Methodology
Seven PBM Standards incorporate Metrics Management processes
Strategy Development ProcessesBusiness Objective Development processesPortfolio Management ProcessesProgram Management ProcessesProject Management ProcessesEducation & TrainingEducation & TrainingPBM TemplatesPBM Templates
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Metrics Capabilities
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Education & Training
Develop a Metrics ManagementEducation & Training program,
which defines education and training requirements, testing criteria, and validation processes
for developing metrics during strategic planning, objectives development, and portfolio, program, and
project planning
and for metrics measurements during portfolio, program, and project execution.
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Education & Training ProgramEducation & Training Program
General Population
Project Teams
Project Managers
Executives &
Managers
Knowledge Objectives
Learning Objectives
Assessment Methods
Metrics Management Curriculum
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Enabling Metrics CapabilitiesEnabling Metrics Capabilities
Provide Hands-on Mentoring & CoachingAssist With Metrics Plan: Assist With Metrics Plan:
Metrics DevelopmentMetrics DevelopmentCost Benefit AnalysisCost Benefit AnalysisScope Statement Scope Statement Risk ManagementRisk ManagementProject ScheduleProject ScheduleCommunications PlanCommunications PlanMetrics Measurement
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Metrics Execution
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Strategy Metrics Planning
PBMM Business Strategic Initiative Development Data Flow
Basic business value and benefits documented in a business case for each strategic initiative
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Strategic Metrics Processes
PBMM Business Strategy Metric Development & Measurement Process
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Business Objectives Metrics Planning
PBMM Business Objectives Development Data Flow
Specific business value and benefits documentedin the business case for each business objective
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Business Objectives Metrics Process
PBMM Business Objective Metrics Development & Measurement Process
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Project Performance Metrics
Project Business Management Methodology
Specific metrics to address each business objective is documented in a plan for each portfolio/program/project
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Performance Metrics Processes
PBMM Portfolio / Program / Project Performance Metrics Development & Measurement Processes
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Metrics Monitoring
Planning Phase
Executing Phase
Closing Phase
Review Gate
Review Gate
Metrics Management Plan
Review Gate
Lessons Learned Metrics Review
Capture Lessons Learned Metrics
Capture Lessons Learned Metrics
Capture Lessons Learned Metrics
Initiating Phase
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Metrics Maturity
MATURITY
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Metrics Metrics MgmntMgmnt Maturity ModelMaturity Model
Baseline
1. Repeatable Metrics management standards are consistently applied to all portfolio, programs projects
3. DistributedMetrics Management is fully distributed and it is a core competency
4. SustainedContinuous improvement and innovation is common
2. Managed Metrics and project business management processes are fully integrated
A Baseline – Metrics Management is established
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EMM Maturity Time Lime
Develop EMM Design
Stage One EMM Maturity
Distribute EMM
Timing Depends on Level of SupportTiming Depends on Level of Support
EMM Training
Establish EMM
Enterprise-wide Metrics Management (EMM)Stage 1 Implementation Time Line
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EPBM Benefits of Metrics Mgmt.
Expands Enterprise-wide Knowledge on usingMetrics to Manage Obtaining Benefits & Values
Facilitates Internal Benchmarking of Work
Establishes Metrics Management Best Practicesfor use in Project Business Management (PBM)
Adds Management Value to Lessons Learned
Enables Metrics Training and Development
Provides Ability to Determine Project Successes
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Thank You!
Dennis L. Bolles, PMP andDarrel G. Hubbard, PE
Email: [email protected], [email protected]
Thank You from the MetSIG…The Information Highway For the Metrics of the World