the power of lean to modernize mission-driven organizations by khuloud odeh
TRANSCRIPT
Using Lean to Modernize Mission-Driven Organizations
Our Team
Laura Jensen, CSM
Dir, IT Business
Planning & Mgmt
Jared Bieschke, PMP
Mgr, IT Strategic
Initiatives
Khuloud Odeh, PhD
VP of IT, CIO
“…power through knowledge to help
solve the problem that weighs heavily on
the hearts and minds of all of us – the problem
of the American cityand its people.”
U.S. President, Lyndon B. JohnsonRemarks on the
Founding of the Urban Institute 1968
Urban’s Mission is to open minds, shape decisions, and offer solutions through economic and social policy
research.
2 advisory groups
5 decades of experience
9 policy centers
10 cross-center initiatives
20 research areas
How Urban makes a difference
expanding opportunities and reducing hardship among the vulnerable
strengthening the fiscal health of governments
improving the effectiveness of public policies
A new president, a renewed vision
“Urban is uniquely positioned to elevate the current debates happening in Washington and in state capitols and city halls across the United States.”
Sarah Rosen WartellPresident (2012 - present)
We want Urban to be viewed as
High quality and rigorous
Independent and honest
Relevant and influential
Creative and innovative
Funding
Talent
Audience and influence
Urban competes for
Urban’s Goals Extend and strengthen research
Raise visibility & influence
Grow revenue & flexible resources
Improve productivity &
work experience
Become the go‐to organization for social & economic policyanalysis
Extend and strengthen research
Raise visibility & influence
Grow revenue & flexible resources
Improve productivity & work experience
New research centers and advisory groups
New and revamped microsimulation models
New brand identity
Interactives and visual storytelling
CRM
IT Modernization
Business System Modernization
Risk Management
Build and manage business development infrastructure
The need for modernization
Data Loss
Simulation models take hours or days to run
Can’t support advanced interactives
Website hosted on premise
HR and Payroll System at end of life
IT total cost of ownership is very high, agility is very low
High Risk
Extensive manual processes
No CRM
Aging IT Infrastructure Challenges
Research
Visibility
Fundraising
Infrastructure
Research
Visibility
Fundraising
Infrastructure
High Performance Computing
Machine Learning
Big Data
Web and Social Technologies
Data Visualizations
CRM and Marketing systems
Customer Centric systems
Automated process
Focus on security
Automated process
Business Intelligence
CRM and Funder mgmt
Strategic value of modern IT
not simply modernizationtransformation
Obstacles to Transformation
People and Culture – resistance to change
Policies – complications to standardize
Processes – complexity, variation
Extent of change - available resources and
focus
Lean IT a path forward
Steve BellLean IT Strategies
The 72 hours that sold Urban’s leadership on the Lean Transformation Model
Sarah Rosen WartellPresident
John RogersExecutive vice president, treasurer, and chief
financial officer
Margery Austin TurnerSenior vice president for program
planning and management
Leanaligning with Urban’s values
We believe in the power of evidence to improve lives and strengthen communities.
Funder/Customer
Publish Research Results
Perform Research Program
Design Research Program
Propose work
Public – Policy Makers
Measure Impact/
Influence
Urban’s Core Value Stream
$$
Collaboration &
Knowledge Mgmt
Research Process
& Systems
Human Capital
Mgmt
Grant &
Contract Mgmt
Development &
Fundraising
Project Mgmt &
Reporting
Comm &
Content Mgmt
Project Accounting
& Compliance
----
----
System improvement opportunities
$
Approach to process and system simplification, modernization and integration
Integrate business strategy and architecture with IT strategy and architecture
Drive transformative (not just incremental) change
Simplify and integrate key processes and information
multi-year vision for delivering measurable competitive advantage through process innovation
IT Transformation
Bi-Modal IT
Operational Excellence initiative
Business systems modernization
Cloud-first strategy
Q4 2014 Q1 2015 Q2 2015 Q3-Q4 2015
Ex
isti
ng
Syst
em
s
Man
ag
em
en
t
Vulnerability
Assessment
Hu
man
Cap
ital
Man
ag
em
en
t
Acco
un
tin
g
, F
inan
ce
,
Co
ntr
acts
Fu
nd
er
Re
lati
on
ship
s
(CR
M)
Contingency Planning(HR / George transition)
Business Continuity Planning
Requirements Review
System Evaluation &
Selection
Implementation
(HRMS & Payroll)
PlanningSystem Evaluation
& Selection
Implementation
Phase 1
Pilot & Requirements Prioritization
System Evaluation & SelectionImplementation Phase 1
Operational Excellence
Proposal Development
Pilot
Identify/Prioritize
ProcessesContinuous
Improvement
Program
Subcontracting Process Improvements
Years 2 & 3
Assessment/ Evaluation /Priorities
Implementation
(HCMS Modules)
Implementation
Phase2, 3,..
Project
Component
Shared Space Improvements
Business Systems Modernization Roadmap
Funder/Customer
Publish Research Results
Perform Research Program
Design Research Program
Propose work
Public – Policy Makers
Measure Impact/
Influence
Urban’s Core Value Stream
Current state mapping
The Proposal ProcessCurrent State
The Proposal ProcessCurrent State
z
v The Proposal ProcessFuture State
Finding the balance between impact and ease
Imp
act
Ease
Content
Mgmt
Budget Std
Wk
Proposal
Tracking
Feedback
Proposal
Project Plan
Opp
Clearning-
house
Ext. Partner
Std Work
Comm.
Guidelines
Eval Checklist
Int. Partner
Std Work
Copy Edit &
QC
Contract
Review & QA
Int. Tech
Review
Decision
Authority
5
5
42 3
2
3
4
Updated menu of services
Examples of guideline documents
Transformation through technology
+
Using Lean to improve process
IRB
The Use of Shared Spaces
Subcontracting
Managing by Post-it
managing by sticky notelow tech | high results
Lean vs Agile
Extending Agile/scrum to non-IT work
Urban InstituteCommunications Team
What we’ve learned
Post-modern IT systems are process driven
Technology considered early on
Flexibility of method to fit culture
Combining Agile and Lean
Leadership commitment at the outset