the official publication of the greater charlotte ... · the official publication of the greater...

The official publication of the Greater Charlotte Apartment Association

May/June 2017

40A N N I V E R S A R Y E D I T I O N

T H E G C A A T U R N S F O R T Y1 9 7 7 – 2 0 1 7

apartment times

2 Apartment Times May/June 2017

May/June 2017 Apartment Times 3

Join us in celebrating an evening to remember

The Greater Charlotte Apartment Association’s 40th Anniversary

Springtime in ParisFriday, May 12, 2017

7:00 – 10:30 pm

Renaissance Charlotte Suites Hotel2800 Coliseum Centre Drive, Charlotte, NC

Festivities include:

*Black Tie Attire*

Social Hour begins at 7:00 pmLive Band “DIVERSE GROOVE” begins at 8:30 pm

$75.00 per ticket for GCAA members Spouses/significant others are welcome

Limited Discounted Guest Rooms AvailableMake your reservation today www.greatercaa.org

Executive Sponsor: CORT

• Memory Lane with GCAA Past Presidents • Spring in Paris Photo Booth• Passed Hors D’oeuvres, Dinner and Complimentary

Cocktail• Raffle Prizes to benefit our Charity of the Night,

Shelters to Shutters

401977 2017G

aCa

40th anniversary celebration

The GCAA looks back on 40 years on page 26


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the official publication of theGreater Charlotte Apartment Association

6060 Piedmont Row Drive South, Suite 575, Charlotte, NC 28287 • 704/334-9511 • 704/333-4221 (fax) • www.greatercaa.org

Reservation/Cancellation Policies For GCAA Events:Dinner Meetings/Seminars: Reservations/cancellations must be made (either online, via email, or by phone) by the deadline published for each event on the GCAA’s website calendar (www.greatercaa.org).NAA Education Classes: Registration and/or cancellation in writing only at least 14 days prior to initial scheduled class.For all GCAA events: No-shows and late cancellations will be invoiced.

GCAA Mission StatementThe GCAA promotes the interests of its members through legislative advocacy, education and networking; and supports housing quality, value and choice throughout the Greater Charlotte community.

The Apartment Times is published by the GCAA © 2017The GCAA grants permission to reprint articles from Apartment Times, provided that credit is given to both the author and the publication, with the exception of information reprinted from other media, in which case permission must be obtained from the original source.

Inside This Issue - May/June 2017On the cover: A look back on 40 yearsThe 40th Anniversary Celebration: Springtime in Paris Invitation ........................................................ 3From Your President, Amanda Kitts-Cutliff ..................................................................................................... 5From Your PSC President, Lisa Foley ................................................................................................................. 6

2017 Charity Golf Classic at Olde Sycamore - May 18th ............................................................................ 7Pool Operator Certification Classes and CAPS .............................................................................................. 9NAA Capitol Conference Recap .......................................................................................................................... 10AANC Education & Legislative Conference/ NAA Education Conference ........................................... 12Smoke-Free Certification Information ............................................................................................................. 14GCAA Leadership Lyceum Program Details ................................................................................................... 15Upcoming Events: Volunteer Day and July 20th Breakfast Meeting ..................................................... 16Trade Show Recap ................................................................................................................................................... 18Affordable Housing in Charlotte ........................................................................................................................ 22Women in Leadership / Charlotte Fair Housing Law Workshop Photo Recap .................................. 24A Look Back on 40 Years; Members Share Their Memories ...................................................................... 26GCAA News: Partnering with J Turner/ BACK THE PAC Update .............................................................. 28Advocacy: Low-Voltage Landscape Lighting Around Pool Decks ......................................................... 29Local News: Taxation of Repair ........................................................................................................................... 31Members in the News/ Membership Recruiting Contest ......................................................................... 33Welcome New Members/ Renewing Members ............................................................................................ 34

GCAA 2017 Sponsors

Corporate Full House Marketing • Greystar • Turner AsphaltWeinstein Properties • Westdale Real Estate Investment & Mgmt.

These member firms, recognizing the importance of the GCAA’s purposes andobjectives, have provided additional, sustaining support to the Association.Please give them careful consideration, whenever possible, in your business.

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Blue Ridge Companies • Carocon • Chadwell SupplyCharter Properties • Ginkgo Residential • Glass Doctor

Marsh Properties • Republic Services • SYNCO Properties

Supporting

Executive AFR Furniture Rental • AfterDisasterBrownlee Whitlow Praet & File, PLLC

Charter Communications • CORTCrescent Communities • Disaster One

Elite Flooring • Grandbridge Real Estate CapitalLoebsack & Brownlee • Maintenance Supply Headquarters

Night Owl Contractors • Real FloorsResponse Team One • Roto-Rooter

Sherwin Williams • Spangler Restoration

2017 Board of Directors

President - Amanda Kitts-Cutliff, CAPSVice President - Ben Collins

Treasurer - Mike Rinaldo, CAM, CAPSSecretary - Lynn Ackerman, CAM, CAPS

Kim Bolt-DavidsonSusan Bowman

Brian BrandHolly Casper, CAM, CAPS

Darline CobbCharity Ellis, CAMSandra Fick, CAM

Lisa Foley, CAM, CAPSPete Harrison, CAS

Stephanie Hovis, CAPSAlisha LaPorte, CAM, CAPS

Chris LoebsackMargenia Love, CAS, CAPS

Courtney MorenoBrandi Robertson, CAM, CAPS

Jennings SniderJonathan Tee, CASJohn Scott Trotter

Diedre Wilson, CAM, CAPSMaryam Zeledon

GCAA Staff

Ken Szymanski, AICP, Executive [email protected]

Fran PetzoldFinancial & Membership Manager

[email protected]

Pat DorcyOffice & Events Manager

[email protected]

Jennifer Galeazzi, CAMCareer Development Manager

[email protected]

Bryan HolladayGovernment Affairs Manager

[email protected]

Erica Carter, Apartment Times EditorCommunications & Marketing Manager

[email protected]

Stacie Man Event Planner

[email protected]

Catherine RojasMember Services Coordinator

[email protected]

Apartment Times AdvertisingContact Erica Carter at the GCAA:

704.334.9511 x 106 or [email protected]


from your president

Amanda Kitts-Cutliff

We all NEED Mentors and SponsorsWe are almost halfway through 2017, can you believe it? As you start to plan or take summer vacations and trips I wanted to encourage you to decompress, detach from work and enjoy some time off!

I was honored to be a guest on the Women in Leadership Panel and Workshop in April. Alex Jackiw, and Rebecca Rosario were very impressive. If you have not had the chance to hear them speak in public or attend a class or seminar hosted by either of them, I highly encourage you to do so. As always Parry Cobb radiates leadership and we are very lucky to have her here in Charlotte.

As I sat next to these women and listened to them speak I was reminded of how important it is to have a mentor who is committed to you. Google defines a mentor as an experienced and trusted advisor. Your mentor may not work for the same company as you. Your mentor may not be in the same line of business that you are in. Your mentor is meant to have a long-term impact and be life and career changing. We need mentors to call us out when we may have our priorities out of whack. Our mentors need to be people who challenge us to be great! They need to insist that we think through issues and deal with difficult questions and situations, even if that pulls us way out of our comfort zones. Who is your mentor? Have you thanked them lately? Today is a great day to drop them a thank you card in the mail for all they have done for you.

I learned from Alex Jackiw that we all need to make sure we have sponsors in our life too. Sponsoring someone is the act of supporting them in all that they do and speaking up on their behalf. When an opportunity arises to serve on a committee,

participate in a new rollout, nominate for Lyceum programs who will speak up for you? Who will recommend you to others for rewarding professional and personal opportunities? Do you know who your sponsors are? Do you have people in your life that speak up for you and advocate for you? Have you thanked them lately? Today is a great day to drop them a thank you card in the mail for all they have done for you.

I would love to invite you to reach out to me if you need a mentor or a sponsor. If I can help you in any way to grow in your career, be a better citizen, a better mother etc. please feel free to call me at 704-379-1872 or email me at [email protected]. Having someone to bounce ideas off of, or just someone to vent to has always been helpful for me. I’ve been blessed to have amazing mentors and sponsors and would love to be a blessing to others. On that note, thank you Katie Schane, Ellie Norton, Nancy Freeman, Brenda Meetze, Stephanie Hovis, and Kelly Thomas. These ladies are super special to me and I wanted to publicly thank them for all they have done!

Women in Leadership panel pictured (from left to right: Rebecca Rosario, Parry Cobb, Amanda Kitts-Cutliff and Alex Jackiw).


from your products & services council president

Lisa Foley

Commemorating 40 Years“Behind every success is a network of people who make that victory possible.”

Celebrating milestones is all around us at GCAA and we couldn’t be more excited! The Products and Service Council is celebrating another milestone this year as a NEW RECORD ATTENDANCE was set yet again for our annual Trade Show. It was a total SELL OUT with 1,810 total attendance! We want to genuinely thank each of our associates for our continued success. We hope everyone who attended made worthwhile connections as well as had a lot of fun! PSC has been working hard on providing our associates with beneficial upcoming PSC Events. Please mark your calendars for the following:

• Our first “Open Door Series” panel “Meet the Decision Makers” is on May 3rd. • Our Annual Golf Tournament on May 18th will be held at Old Sycamore Golf Plantation. • September 6th “Open Door Series” – Beyond Budgets.

Here’s to the Charlotte Apartment Association’s 40th year anniversary and to the journey that led us to this memorable milestone. As we reflect back on 40 years it is clear to see why we have been a successful organization – our staff and membership. One lesson that stands apart in my personal adventure was recently expressed most eloquently by an acquaintance delivering a public address: “No one branch bears fruit by itself.” Behind every success is a network of people who make that victory possible. This holds true for our organization. We have been blessed with volunteers who have provided emotional and personal assistance, individuals who have challenged us to achieve more and make those achievements possible by providing support; and many, many others who have had a stake – emotional, financial, or societal in our organization’s success. Please plan to join us on May 12th for GCAA’s “Springtime in Paris” 40th Anniversary Celebration. This is going to be an incredible evening as we commemorate 40 years. I look forward to celebrating with each of you!

Lisa can be reached at [email protected]

Walking WednesdaysThis May, GCAA’s bringing back

For the third consecutive year, GCAA and its Products & Services Council are partnering with the Charlotte Chamber's Healthy Charlotte Council to help our city become healthier. GCAA members and their residents can participate in Walking Wednesdays by simply walking for 30 minutes or more each Wednesday in May.

WALK with your on-site team members, WALK with residents, WALK with prospects, WALK with vendors when they visit your community, it doesn't matter who you walk with, just WALK!

Look for details & incentives at greatercaa.org & on social media!

401977 2017

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social/charity event

To register your team, complete and fax or email this form to the GCAA office:704/333-4221 FAX OR scan and email your completed form to [email protected].

Contact Name _______________________________________________________Company __________________________________________________________Phone No: _____________________ E-mail:_______________________________Player Names (REQUIRED to reserve team) and Player Companies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Check here to be invoiced individually r (Note: if you do not check the box at left, the Contact Person’s company will be billed for all players listed. Deadline for registration and/or refundable cancellation is noon on May 6.)

May 18that Olde

Sycamore Golf

PlantationBenefitting Crisis

Assistance Ministry

About the Course: Olde Sycamore Golf Plantation is nestled among a mature forest of hardwoods only a few minutes from 1-485. This semi-private course was recognized as the “Best New Course” and “Best Eastside Course” in the Queen City by Charlotte’s Best Magazine. Olde Sycamore is a pleasure for golfers of all skill levels.

Address/Directions: 7500 Sycamore Drive, Charlotte NC 28227. Take Exit #44 (H218/Mint Hill )off of I-485. Go East off the exit; course is 1 mile on the right.

Captain’s Choice: (teams of 4 play the group’s best shot)

Cost/What’s Included: $110 per player provides the following: Green Fees • Golf Cart • Box Lunch • Beer/Soft Drinks/Water • Team Awards • Contests of Skill • Awards Ceremony with Snacks & Desserts • Free Golf Lessons for Beginners Bring some cash for raffle prize tickets: $5/ea; 3 for $10; 'waistband' for $20

Sponsorships for Management Companies!Don't golf? Sponsor a cart to DECORATE & DRIVE or get creative with a Hole Sponsorship.

Prizes for best-decorated cart & most fun/creative hole sponsors!

EVENT FEATURES:• NEW START TIME! SHOTGUN START is at 10:00 AM

• BOXED LUNCHES provided to all golfers at tee-off• SNACKS/GOODIES/GAMES on the course at all sponsored holes• DON’T GOLF? Spend the day with GCAA friends anyway with a fun

sponsorship (for vendors AND owner/operators) - details at left.

Attention Vendors: CHARITY GOLF CLASSICSPONSORSHIPSfor 2017Contact Stacie Man at GCAA([email protected]) for details and availability.

These sponsorships are available to GCAA-members exclusively on a first-come, first-served basis.

ALL SPONSORS will be listed on our welcome banner.

$200 Level-SOLD OUT• Box Lunch Sponsorship

$225 Level-SOLD OUT• Players' Golf Cart Sponsorship

$250 Level-SOLD OUTAwards Ceremony Sponsorship $300 Level (for ManagementCompanies exclusively)Hole Sponsorship (2 people max at each hole; BYO chairs/table/tent, decor, snacks/drinks, etc. - arrive at course by 8:30 am to set up)

$350 Level-SOLD OUT• Beverage Delivery Sponsorship-

$500 Level• "Decorate & Drive" Cart

Sponsorship (for Management Companies exclusively)

$550 Level-SOLD OUT• Premium Beverage Sponsorship (2

people max; includes: chairs/table/stocked coolers with adult and other beverages)

Raffle Prize Donation Your choice! ($100 minimum

value per prize, please.) Benefits the GCAA Education Foundation.

Sponsorships always sell quickly; reserve yours today!



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gcaa education

Pool Operator Certification from GCAAThis certification is REQUIRED in the state of North Carolina, so GCAA is here to provide the training!Whether your techs need NC Certification, would prefer National CPO Certification, or are just looking for a refresher course in pool operation & maintenance, we’ve got your teams covered. Here’s the schedule for 2017:

POOL SCHOOL 2017One-Day Course (5-Year NC Certification): Meets all the requirements of NC’s Public Swimming Pool Statutes. May 24, June 14, or Aug. 29. $125 for GCAA members.

Two-Day Course (5-Year National CPO Certification): Meets all requirements for both the National Swimming Pool Foundation’s Certified Pool Operator (CPO) certification and NC’s Public Swimming Pool Statutes. May 25 plus any one-day session listed above. $245 for GCAA members.

GCAA offers MANY course options to suit yourspecific training needs and busy schedules!Various

ClassesBetween

Mayand June

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Register at www.greatercaa.orgAbout the Course Instructor: Roy Fielding has been a teacher with the GCAA for over 18 years and is currently a Senior Lecturer at the University of North Carolina at Charlotte. He has given aquatic related presentations in Germany, Malaysia, Canada as well across the United States. Mr. Fielding has assisted the American Red Cross over the last 13 years with the development & imple-mentation of the Lifeguard and Lifeguard Management programs, and has served as a Chapter volunteer for over 40 years.Roy was named one of the most influential individuals in aquatics in the U.S. by Aquatics International Magazine and he is a member of the University of Northern Iowa Athletic Hall of Fame for swimming.

For further details or to register for the credential courses, visit www.greatercaa.org or phone 704.334.9511 x103

As an affiliate of the National Apartment Association, GCAA is the Charlotte market’s exclusive provider of the NAA Education Institute’s nationally-recognized professional credential programs.

The NALP class with instructor, Ellie Norton The CAM class with instructor, Mindy McCorkle

This spring we had our National Apartment Leasing Professional (NALP) and Certified Apartment Manager (CAM) courses in the Career Development Center (CDC) at the GCAA.


naa capitol conference

Answer the CallThe GCAA had it largest turnout at this year’s NAA Capitol Conference in Washington, D.C. (March 6-8). For the second straight year, industry advocates reached all 535 Congressional offices. Sharing the important messages on tax reform, National Flood Insurance Program reauthorization, and Americans with Disabilities Act reform (“drive-by” lawsuits). Lobby Day is the best opportunity that the association has to educate elected officials on how policies and regulations impact our communities, our residents and the employees of the apartment industry. Mark your calendars and plan your budget to participate in next years conference on March 13th and 14th.

GCAA was well-represented at the Conference; we’re grateful to our members who were able and willing to attend, including: Parry Cobb (GCI Residential, LLC), Charity Ellis (BG Staffing), Tami Fossum (GEM Management), Skip Huddleston (AAPCO Group), Dana Guandolo (RentPath), Ellie Norton (Charlotte Apartment Guide), Joann Orell (Buyers Access), Betsy Kirkpatrick (BG Staffing), Amanda Kitts-Cutliff (Greystar), Lisa Taylor (Greystar), Jonathan Tee (Paragon Services Group), Scott Wilkerson (Ginkgo Residential, Chris Carter (Carter-Haston Real Estate Services), Mary & Tom Gwyn (Apartment Dynamics) and Mary Beth Woodard (Milestone Management). GCAA staff was represented by Ken Szymanski (Executive Director) and Bryan Holladay (Government Affairs Manager).

Capitol Conference Photo Highlights:

GCAA Members Meeting with Congressman Robert Pittenger

NC Senator Burr meeting with Apartment Association of North Carolina

Washington, Roosevelt & Jefferson hanging withthe GCAA Reps

GCAA Members touring the Capitol Building hanging out on The

Members Only Staircase

Ken captures the White House at nightfall

GCAA members posing in front of the Capitol Building

AANC Dinner at the Corduroy Restaurant

GCAA Members and SC Senator Tim Scott at the NAAPAC Better Government Reception

in the The National Press Club


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aanc news

naa education conference & exposition

When: May 22 - 24, 2017

Where: Raleigh Convention Center 500 S. Salisbury Street Raleigh, NC 27601

Register TODAY: www.aanc2017.org

Join us for the 2017 Apartment Association of North Carolina Education & Legislative Conference

AANC’s Education and Legislative Conference is the annual gathering of our statewide membership to participate in a wide variety of educational sessions, networking with peers and conference sponsors, and advocating for important industry issues at the NC

Legislature.

It’s time to Apartmentalize, which means taking your career, your company and the experience your residents receive to the next level. Achieve greater success in all three areas by joining us in Atlanta to attend the apartment industry’s premier event - the 2017 NAA Education Conference & Exposition. Learn from world-class speakers and industry experts, network with nearly 10,000 of your peers, and get access to innovative products and services from over 450 top suppliers. Get Focused. Get Inspired. Get Going. REGISTER TODAY: www.naahq.org

Speakers: Patrick Morin, Wesley Aleshire, Greg Brown, Will Brownlee, Bob Keator, Colleen Kochanek, Amy Kosnikowski Dilisio, Chris Loebsack, Petra Marquart, Ellie Norton, David Rendall, Vicki Sharp, Todd Whitlow, Mike Wittmann, & Bert Wray


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gcaa news

The Benefits of S M O K E - F R E EL iv i n g

The Smoke-Free Certification program is for those communities that have taken the environmentally friendly initiative to go smoke-free!

Benefits of the Certification include:

Attract New Residents – Smoke-Free is in Demand In a survey conducted in 2015 by the National Multifamily Housing Council of nearly 120,000 residents in the US, they found that 76% of residents across all generation levels are interested in non-smoking buildings as an amenity. Smoke-free status is something that residents of all ages want and support! When people are seeking information about places to live, they want to be able to compare one community to another. The checklist of things important to them to consider is likely to include a non-smoking community.

Project a Healthy, Green Image A smoke-free certification indicates a better living environment for residents and pets and provides another opportunity to distinguish your property from others. Wellness-minded design is growing in popularity as younger generations are pushing for healthier environments in their workplaces and homes. Many property owners are adopting the U.S. Green Building Council’s LEED (Leadership in Energy & Environmental Design) certification system and smoke-

The GCAA, along with our partners are thrilled to introduce the ALL NEW Smoke-Free Certification program

free fits within the LEED design. In addition, the NC Housing Finance Agency updated the guidelines in its 2015 Qualified Allocation Plan to require affordable housing properties to be smoke-free to qualify for low-income housing tax credits.

A Smart Business Decision with BenefitsAdopting a smoke-free policy is good for your bottom line. Many property owners and managers in NC have gone smoke-free to save in costs. The sooner you go smoke-free, the sooner you can save money in decreased maintenance, turnover, and fire damage costs. Providing a clean and healthy environment for residents can be a big selling point for your property and those with a smoke-free policy may see an increase in resident demand.

With Smoke-Free Certification from GCAA, your property will be highlighted not only on the GCAA website, but also by GCAA’s community partners.

To apply for the GCAA Smoke-Free Certification, a community must have a lease or contract that prohibits employees, residents and guests from smoking in specified areas in the community. The minimum requirement for the certification is a policy that prohibits smoking indoors, on porches, balconies or patios where applicable. (More broad policies are legal and recommended. They may include other outdoor private and

common areas, building perimeter restrictions, 100% smoke-free campus and prohibition of electronic cigarettes and/or hookah.)

If you are interested in the Certification, but are not yet smoke-free, assistance is available through the GCAA and community partners (local public health). They can help you with the process of converting apartment communities to smoke-free and answer any questions you may have. Please email [email protected] for more information on going smoke-free. The smoke-free certification application can be found online at www.greatercaa.org.

GCAA Leadership Lyceum Program: Making a Difference for the FutureSince 2009, GCAA has offered its Leadership Lyceum Program every other year and its graduates literally form a “Who’s Who” of GCAA leadership. The purpose of Lyceum is to “Cultivate future industry & GCAA leaders” and the motto is “Inform, Engage, Lead”. Thus far in 2017, two of the required four Sessions have been conducted, with “Advocacy Initiatives” set for June 15th and “Community Service” to be conducted on September 12th. Engaged 2017 GCAA Lyceum Students:

• Michelle Smith• Michael Kucera• Bruce Congdon• Claude Dawson• Jessica Sutherland• John Scott Trotter• Gabrielle Bouknight• Christy Rightley• Wendy Sikorski• Rebecca Mignery• Deirdre Coleman• Dee Dacosta• Johannah Fijalka• Chris Moffett• Deanna Winchester Lee• Nahleena Moore


Leadership Lyceum

Why have an apartment association?• Save Money• Fend Off Regulators• Train Employees• Get the Word Out• Image of the Industry to the General Public• Learn From Others• Cohesion• Embrace Change


upcoming events

GCAA Volunteer Day at Crisis Assistance MinistryGCAA’s YAPs (Young Apartment Professionals) committee invites any/all members to volunteer with them at Crisis Assistance Ministry. This community service effort will involve stocking clothing racks and display shelves at C.A.M.’s “Free Store” with donated items for area residents in need. It’s a good time spent doing good work. Join us if you can. RSVP required as the number of volunteers in limited to 30. Visit greatercaa.org or call 704-334-9511 x102 to register. Thanks!

Tuesday May 18th2:30 - 4:30 pm at Crisis Assistance Ministry500 Spratt St., Charlotte 28206Please arrive 10 minutes early to find parking and to sign in. Enter through the “Welcome Volunteers” Entrance which is the small door to the left of the Donation Drive Thru. Since you will be standing the majority of the time, wear comfortable clothing and closed-toe shoes. Crisis encourages volunteers to bring their own water bottles.

GCAA’S ANNUAL BREAKFAST MEETING360 degree Multifamily Marketplace Perspective

The details...Date: July 20th, 2016Time: Registration 8:00 am Program 9:00 - 10:30 amPlace: SouthPark Renaissance Charlotte Hotel 5501 Carnegie Blvd., Charlotte, NC 28209Cost: $48 (Members) • $52 (Non-Members)RSVP: www.greatercaa.org or call 704-334-9511 x102CECs: 2

About the Panelists

GCAA has assembled a panel of multifamily experts in operations, development & marketing to share their perspective on where our industry’s future is headed.Join us on July 20th at the SouthPark Renaissance Hotel.

Our panelists and their firms include:

Marcie Williams, RKW ResidentialChuck Travis, The Housing StudioJennifer Cotton, CoStarFred Bolt, SunCap Property Group


Excellent & Reliable

NEED

WE’RE THE EXPERTS!

Connect with us

Y E A R S


trade show

We had spectacular participation this year and once again broke all former attendance records!Total reservations to attend: 1,810 (1370 attendees & 440 exhibitors) Your support of the annual Trade Show, whether as an exhibitor or as an attendee, directly impacts the GCAA’s ability to effectively pursue its core objectives of providing effective and timely education, advocacy, and industry updates. Thank you so much!#IAmGCAA

THANKS to everyone who attended the 2017 GCAA Trade Show,

“SPORTS ZONE”booth winners:

BEST OF SHOWAFR Furniture Rental u

BEST PRODUCT DISPLAYt Brook Furniture Rental

MOST ORIGINALResponse Team 1 u

ROOKIE EXHIBITOROF THE YEARt Modern Plumbing Co. of Charlotte, Inc.

thanks to booth judges:Phyllis Delarosa, Discovery Place Gail McHugh, Partner, Forge Communications Kate Wheeler, Partner, Trainer, National Recruiter Camp Gladiator

cash prize winners:

$1,000 WinnerBrittany Barclay

FirstCommunitiesManagement

$100 WinnerErica McFarland Courtney Ridge

$100 WinnerTerrance Watson

Rivermere

$100 WinnerGirdharry LallSharon Pointe

$100 WinnerTad Reynolds

Cortland Properties


trade show

AFTERDISASTER-Metrolina Serving the Charlotte Metro Area 6605 West WT Harris Boulevard, Suite K Charlotte, North Carolina 28269 Phone: 704.376.3553 EMERGENCY: 704.372.1200 Fax: 704.372.1225

E-mail: [email protected] Web: www.AFTERDISASTER.com

BEFORE the disaster…..think AFTERDISASTER 704.372.1200

more trade show candids

Thanks again to ourFEATURED EXHIBITORS

who provided great door prizes at our live, random drawing!

1st Choice Construction Management AAPCO Group • Active Waste Solutions

AFR Furniture Rental • AfterDisaster - Metrolina BG Staffing • Carolina Golf Cars

Carolina PooPrints • Charter CommunicationsCORT • D & L Parts Co. • Disaster One

Elite Flooring • Full House Marketing • LED SourceLoebsack & Brownlee, PLLC

Night Owl Contractors • Real Floors Inc. Rent Ready • Rentpath • Response Team 1 Risk Solutions •The EI Group • TRUGUARD

Turner Asphalt, Inc


Serving Carolinas for 25 years704-784-6626 - Office

www.carolinapoolrenovations.com

,

On March 15th the GCAA hosted an affordable community bus tour. The tour detailed the various dynamics which affect affordable housing for community leaders, planning and development professionals, and public elected and appointed officials.

The communities toured were:

• Vistas @ 707 • The Park at Oaklawn• Brightwalk Neighborhood• Tyvola Crossing• The Residences at Renaissance


affordable housing

Affordable Housing in CharlotteThe Position of the Greater Charlotte Apartment Association

Affordable housing in Charlotte is a critical issue for the community. A recent study conducted of the affordable housing need estimated that there was a shortage of as much as 34,000 units. There have been ongoing efforts to address the need by many different groups and continued work is needed. Nonetheless on a relative basis to other cities, Charlotte is more affordable than many, a credit to the resources and practices already in place. As additional work is undertaken to improve affordable housing in the community, it is useful to look at the roles and opportunities for the groups involved—government, non-profits, and business.

GovernmentBecause affordable housing is a community - wide issue, the government role is important. Its support for affordable housing has often been in the form of critical financing through the use of tax credits or favorable mortgages since, on its own with market capital, affordable housing can be infeasible—particularly new construction. Rent subsidies provided to households in need can also be an efficient way to make housing affordable for those with limited resources and are generally provided with Federal funds administered locally but other government resources could be used. Another ripe area for better government utilization is to make better use of publicly-owned land in the housing development process.

An important, overlooked, and often misunderstood role for government is to provide an environment where housing can be produced and owned profitably. Governments with a very difficult regulatory environment are also often those places with the least affordable housing. San Francisco touts its requirements for affordable housing but in actuality has much less affordable housing than a city like Houston, where the business environment is more favorable. City policies on zoning, building codes, and fees for services all have an impact on housing cost and its availability.

Non-profitsNon-profit organizations with a focus on community needs provide important resources to affordable housing efforts. Because of the challenging economics of affordable housing, non-profit groups can step in where the market place cannot function effectively. The local Habitat chapter has been active for years and has broad community support. The Charlotte Mecklenburg Housing Partnership has been a successful developer of both single and multifamily housing using both government and private resources. Other groups such as the Urban Ministry and Salvation Army have focused on providing shelter, both temporary and permanent, to the homeless population. Several other groups have provided rent assistance and supportive services to households in need. In recent years, the local faith community has taken a much more active role in local affordable housing with good results. Some national non-profits buy and own apartments with a goal of keeping them affordable; one recently purchased a property in Charlotte. All these efforts have made an important impact on affordable housing in Charlotte.

PRIDE of PLACEGCAA’s 2017 Bus Tour OFAffordable communities 3/15


affordable housing

(704) 392.2211 [email protected] Charlotte’s Only Factory Authorized Full Service Dealer

BusinessThe business community has had an ongoing, important, and often unrecognized role in providing affordable housing in our community. For context, while in a recent year Charlotte Habitat built 46 homes, apartment owners in Charlotte provided over 20,000 apartments that rent for under $800 per month - almost all of them occupied by households with annual incomes at or below 50% of Area Median Income. The existing housing stock in Charlotte is its most important affordable housing resource and could provide more affordability by increased use of some of the programs above including rent subsidies and non-profit ownership. Another key reason that Charlotte has affordable housing stock is that new supply can and has been added, providing availability and inventory and limiting any scarcity.Recently it has been proposed that new apartment development set aside a certain number of new apartments to provide as affordable housing. Regardless of whether a developer agrees to do this or not, it is a reduction in the value of his individual property in order to provide a community wide benefit—not something that seems fair or appropriate. To the extent that it makes new development less feasible, such a policy could have the unintended consequence of limiting supply and actually driving up housing costs. We think that there are better methods to improve Charlotte’s housing affordability.

In summary they are:

•Government financing of new developments through use of tax credits and favorable mortgages•Rent subsidies provided to households in need through public and/or private sources•Non-profit development and ownership of affordable housing•A favorable business environment for the provision and operation of housing•Utilization of publicly-owned land

Market-rate affordable apartment community


event photos

Women in LeadershipThe GCAA offered women in the Multifamily Housing Industry a unique opportunity to learn from industry

leaders on April 4th. Here are some of the highlights!

Panelists included Rebecca Rosario, Parry Cobb, Amanda Kitts-Cutliff and

Alex Jackiw.

Charlotte Fair Housing Law Workshop

Charlotte Fair Housing Law Workshop

Jack Holtzman and Jeffrey Dillman presented about evolving areas of the law on April 6th with special lunch guest, LaWana Mayfield.


40th anniversary celebration

Try to imagine Charlotte without the GCAA. Between 1960 and 1974 the Charlotte Property Management Bureau, with around thirty members, was an affiliate of the Charlotte Board of Realtors. The members met monthly to discuss mutual problems in the real estate rental business and to support a credit bureau to help maintain a supply of good tenants. A member was required to join the Charlotte Board of Realtors and to abide by its code of ethics.

Although a Realtor membership provided many positive benefits, many builders and developers of apartment communities did not want to join the Board of Realtors, pay the dues, and attend classes on how to market homes. When Jim Cobb and Russ Marshall came to charlotte from Dallas, Texas with the Paragon Group, they contacted everyone in the apartment management business to form an apartment association, like the one in Dallas, to serve the industry in the education and legislative areas. Until then the only education available for apartment managers was the IREM and RAM courses.

When Ken Szymanski was employed we found a jewel. His professionalism and personal commitment to our industry along with volunteer leadership from our member companies and associated has helped create one of the top apartment associations in the US. The future looks even brighter.

-P.Q. Henderson, Home Realty & Management Company(Excerpt taken from the 2002 Apartment Times Magazine)

I have far too many wonderful memories of the years I’ve been involved in the GCAA to count, and I’d never be able to pick a favorite. I could talk about the old Club CAA, the talent shows, the fashion shows, Mr. Peabody, the times we worked concessions at the Panthers Game to raise money for the Men’s Shelter, the pro-renting campaign we spent tens of thousands of dollars on to benefit our members, and there was even a Prom. But these memories, and all the others I don’t have room to mention here, all center around these common threads: incredibly compassionate volunteers, an extremely dedicated association staff, the honor of serving alongside the members and staff, and the pure privilege of being allowed to grow because of, and with, this organization. It’s been amazing to see how we’ve rallied behind members who’ve experienced bad times, celebrated milestones and successes with grace, and risen to meet the changing needs of our industry, our members, and our community. There are thousands and thousands of industry professionals that are more successful because of their involvement in the GCAA, including me.

- Mindy McCorkle, Enhancement Talent Development

CAM! 1979 was a time when a one-bedroom apartment rented for $345 and when I was introduced to the Charlotte Apartment Association. CAA was just starting to offer the Certified Apartment Manager program. Having moved from an area that had offered CAM, the course work was behind me and I was anxious to become a designate. The night that I received the designation was memorable on so many levels. The funniest part was when John Bagwell, CAA President, was describing the person who was going to become North Carolina’s first designate that evening! The person to whom I reported was sitting to my left, looked at me and said “who the _ _ _ _ is that”? He about fell out of his chair when I stood. The programs offered in Charlotte gave me the opportunity to not only grow in my profession, it gave me the chance to become involved and to give back. It gave me a chance to serve on a national level and to meet professionals like Ken Szymanski. It was also the chance to meet people who would become life-long friends. The strength of this association, made possible by the commitment of people like Russ Marshall, Jim Cobb and Cindy Chandler was and continues to be inspiring. Those memories and friendships are cherished as I salute the Association for 40 yours of exemplary service. May 12th will definitely be a night to celebrate!

- Melody Poetzsch, CAM, CAPS

A Look back on 40 YearsMembers share their memories

t P.Q. Henderson

L to R: Ken Szymanski, Julie Ryan, Congressman Cass Ballenger, & Bo Proctor

401977 2017

th


gcaa news

For the first time, GCAA will be partnering with Houston, TX-based J Turner Research this spring in conducting an apartment

industry Compensation and Benefits Report. With unprecedented market forces at work in the Greater Charlotte Area, there is a keen interest in objective, accurate, impartial data on wage levels for all the on-site industry employment positions. And for the survey and report to best reflect the dynamics of the marketplace, GCAA needs the participation of member Regional Property Managers. The electronic survey instrument will be sent to management company leaders from J Turner Research on May 8th, with the expectation that all responses be submitted by early June. We hope for a record response rate, and with your help, we will achieve it. All participants will receive a complementary copy of the timely and useful Final Report. Can we count on you to be an active participant? Kindly contact me with any questions. On behalf of the GCAA Board of Directors, thanks very much.

-Ken Szymanski Executive Director [email protected]

• Trade Show raised over $1000• 18 Board Members have donated• Greystar Regional Managers have participated by 100%

Almost 50% of the way to our AANC PAC goal!

BACK THE PAC 2017 STATUS:

GCAA to Partner with J Turner Research on 2017 Industry Compensation and Benefits Report;

Regional Property Manager Participation a key to its success!


gcaa news

For years, low-voltage landscape lighting around pool decks was sufficient in NC apartment communities, so long as that lighting was accompanied by “No Night Swimming Allowed” prominent signage. This allowed for reasonable resident recognition of the pool “footprint” and accommodated use of grills by the pool as part of the overall community amenities and ambience.

In 2017, though, we were hearing that local inspectors were mandating high intensity lighting requirements around pools, ostensibly for the purpose of beaming sufficient lighting for 24-hour active use of the pools. Most in our industry do not want this for a variety of reasons.

The NC Attorney General made the decision back in August in response to more and more facilities including outdoor amenities in courtyards with no separating barrier around the swimming pool to mandate pool lighting be enforced if patrons have access inside the pool barrier at any time. This was in the interest of public safety and in the response to several accidents that have happened throughout the state with patrons falling into the swimming pool while enjoying courtyard amenities due to inadequate lighting. The ruling required that 10 foot candles of light be provided at 6in above the deck surface completely surrounding the swimming pool covering the required clear deck clearance (either 6ft for pools less than 1600 sq ft or 8ft back from pool edge for pools greater than 1600 sq ft) if patrons can access inside the “pool barrier” after dusk.

The NC Attorney General was expected to issue a Formal AG Opinion that would direct the NCDOI/DHHS to change the pool area lighting standards very significantly – such as requiring 10 foot candles of light where the current rule (and

practice) calls for 2 to 3 foot candles. Our member developers and owners would hate such a requirement because of the harsh “outdoor stadium lighting” effect on all dwelling units facing the pool area. The pool area would be transformed from a desirable apartment location to a hated one.

The in-charge state official Phil Thompson of the NC Department of Health and Human Services spoke with the GCAA and he sounded a tone of compromise on this. He is now convinced that signage stating “No Night Swimming Allowed” is the right course of action for apartment developer/owners, rather than higher standards of pool-area lighting. He downplayed any Attorney General opinion, and instead offered that a solution about signage with consent by the NC Commission on Public Health is what he will pursue and is hopeful he can attain. It may take a few months. In the meantime, no County Health Department has authority with plan review for higher standards of lighting.

This is a major win for us in keeping our members’ amenity areas appealing.

Low-Voltage Landscape Lighting Around Pool Decks: Effective GCAA Advocacy


local news

Taxation of Repair, Maintenance and Installation Services by the NC Department of Revenue

This article is not specific tax advice. The application of sales and use tax may differ on the facts and circumstances of a particular transaction. The NC Department of Revenue can

provide specific tax advice pursuant to its “Written Determination Policy” at the Department’s website: www.dornc.com/practitioner/determinations/sales/index.html.

A written determination is applicable only to the individual taxpayer addressed and as such has no precedential value except to the taxpayer to whom the determination is issued. In North Carolina, the General Assembly has been actively pursuing ways to decrease personal income taxes. In order to help pay for those reductions, they have boosted sales and use tax for personal services over the past year or two. NC issued new rules for sales and use tax for projects that are classified as “Repair, Maintenance and Installation” (RMI) projects. According to the NC Department of Revenue (NCDOR), a general contractor that performs “repair, maintenance, and installation services” on or after January 1, 2017 is liable for and should collect sales or use tax on the sales price of or the gross receipts derived from repair, maintenance, and installation services.

The effort to revamp North Carolina’s sales tax system to include many services and not just product purchases has created a patchwork of rules and exceptions that is already causing confusion among apartment owners and contractors. Very generally, “initial installation/capital improvements” = no duty to collect, while “replacement or repair” = a duty to collect tax. When the Repair, Maintenance and Installation Service Tax for Real Property went into effect Jan. 1, it meant that contractors must collect an extra 6.75 to 7.5 percent for sales tax, depending on location, for labor costs on residential repairs, from siding and roof fixes to plumbing and electrical work.

TAX NO TAX

Fix a leaky roof Replace a roofFix damaged siding Replace all sidingFix furnace or air conditioner Replace HVAC systemReplace windows LandscapingPlumbing work PaintingElectrical work Kitchen remodelRepair or replace water heater Maid serviceReplace kitchen counter-tops Pressure washingInstall carpeting or flooring Construction requiring building permit

Most recent NCDOR Notice on this subject: www.dornc.com/taxes/sales/impnotice031717_

cmirmi.pdf


w Electrical Troubleshootingw Fixture & Fan Installationsw Adding New Circuitsw Code Up Dates/Correctionsw Electrical Safety Inspections

w Electrical Service & Repairw Service Panel Upgradesw LED Lighting Conversionsw Recessed Lighting Installsw Dedicated Circuits & More

Residential � Commercial � Industrial � Multi-Family

ELECTRICAL DIVISIONLicensed � Insured � Bonded

w We use our own crews to perform the services – Managed by IICR-Certified Staffw We work hand-in-hand with insurance companies, preparing insurance estimates with industry-approved softwarew Structural repairsw Water

w Tree storm damagew Car collisionw Emergency tarping & Board up securingw Dry-out servicesw Building stabilization

24/7 Emergency

Response for

Fire & Water

Damage*

RESTORE SERVICESFire � Water � Smoke

Specializing in Multi-Family Restoration


membership

GCAAMembership

RECRUITING CONTEST

GCAA’s Membership Committee is sponsoring a Member Recruiting CONTEST!

Now through May 31

HOW TO ENTER:

• Be employed by a current GCAA member company or property.

• Recruit new members and make sure they list YOUR NAME as a referral on their GCAA Membership Application. Applications for Vendors and Owners are available online at www.greatercaa.org.

• Applications must be processed between April 1 and May 31, 2017.

WHAT YOU WIN:

First Prize:FOUR 2017 Season passes to the U.S. National White Water Center (valued at $800.00)

Second Prize:FOUR 2017 Silver passes to Carowinds Amusement Park (valued at $408.00)

HAVE MEMBER NEWS TO SHARE?Email the details to Erica at the GCAA:

[email protected]

Members in the News

New(ish) GCAA Staff

Full House Marketing has a New Staff Member

Nichole Anderson is the Full House Marketing, Inc. Staffing Coordinator in the Charlotte Metro Region. She has spent over 20 years in the property management industry.

Nichole started her career as a leasing consultant and quickly moved up to an Assistant Manager, Property Manager, and Senior Property Manager. She has worked with various property management companies over the years but most recently worked with Greystar for eight years. During her time with Greystar she was a Mentor and assisted with training new managers. She is known for growing profitability, identifying the needs of clients and building result oriented teams. Nichole holds her CAM designation and is currently working towards her CAS designation. She also serves on the membership committee for the Charlotte Apartment Association.

Welcoming back Stacie in her new role at the GCAA

Stacie ManEvent Planner

Stacie Man is GCAA’s new Event Planner, her responsibilities include assisting and planning a wide variety of GCAA Events. Stacie’s primary responsibility is Staff Liaison to the PSC and planning the Annual Trade Show, Executive Dinner Meeting, and Annual Charity Golf Tournament. Stacie originally worked at the GCAA

from 2013-2014 as Administrative Assistant and we are delighted to welcome her back. Stacie holds a B.A. degree in Communication Studies from the University of North Carolina, Chapel Hill. She and her husband Andy love to travel, try new restaurants and go see musicals during their free time.


membership

Mosaic Development GroupContact: Lisa Lemos4600 Park Rd., #390Charlotte, NC [email protected] Owner: Cherry Gardens (40), Everett House (10)

NestWorks, LLCContact: Starr Brigante3045 Rockridge PassWeddington, NC 28104704-847-8283 [email protected] Owner: 2 units

NLC Property GroupContact: Ronnie CaldwellPO Box 624Denver, NC [email protected]: 5 unitsSponsor: Bo Proctor

Stephen ValderContact: Stephen Valder1621 Allen St.Charlotte, NC [email protected]: 6 units

These 15 companies joined the GCAA in the months of Feb, 2017

and March, 2017. Please help us welcome them & remember to DO BUSINESS WITH GCAA MEMBERS!

All Fire ServicesContact: Larry HolbrookPO Box 6574Statesville, NC [email protected] Protection, Sprinkler Systems

American Utility ManagementContact: Jennifer Hildago333 E Butterfield Rd., 3rd FloorLombard, IL [email protected] Sub-Metering & Billing

BrightView LandscapeContact: Liberty Ray9801 S Tryon StCharlotte, NC [email protected]

Diesel ConstructionContact: John Santangelo1445 Biltmore DriveConcord, NC [email protected]

Firehouse Casual Living StoreContact: Grant Henegan6620 West WT Harris BlvdCharlotte, NC [email protected], Furniture Rental/SalesSponsor: Michael Moss

Fortune-Johnson General ContractorContact: Mike Flores3740 Davinci Ct., #220Norcross, GA [email protected] Contractor

Mecklenburg RoofingContact: Myron RayPO Box 19121Charlotte, NC [email protected] & Sheet Metal ContractorSponsor: Tiffany Edwards, Perimeter Lofts

OWNER/OPERATORS ASSOCIATES/VENDORS

Movement InsuranceContact: Chad Carpenter11405 N Community House Rd., #125Charlotte, NC [email protected] Insurance

Scrubs Cleaning ServicesContact: Nicole Weston10931 E Independence Blvd. Ste ICharlotte, NC [email protected] & Turnkey Services

SlingshotContact: Maurice Vice2 South Water St.Mobile, AL 36602251-406-9257 [email protected] Concierge ServicesSponsor: Tiffany Hopper AT&T

Waggle Company, TheContact: Meggie Williams520 N Poplar St., Unit ICharlotte, NC [email protected] Walking, Day Care & Pet CareSponsor: Jarrod Clay, CORT

Renewals! Thanks to these 90 companies for recently renewing their GCAA memberships!

Action Pest ExterminatorsAhn Top, LLCApartment ListApex Billing SolutionsArborguard Tree SpecialistsArcan CapitalBainbridge CompaniesBetter NOIBrownlee Whitlow Praet & File PLLCCarolina CapitalCarolina Golf CarsCarolina Time EquipmentCeasar CorporationCharlotte Family HousingCharlotte MechanicalChildformsClementi PropertiesClick Pack MoveConserviceCoStar GroupCox LandscapeDarby DevelopmentDavey Tree & Lawn Company, The

David Long Electrical Contractor, Inc.Easlan ManagementEI Group, TheEller LivingFairfield ResidentialFirst CommunitiesGDE Renovations, Inc.Grace HillGrandbridge Real Estate Capital LLCGreenway PropertiesGreystar, LLCGRH Development Resources, LLCGriffith Real EstateGWR ManagementHammond ResidentialHD Supply Facilities MaintenanceHeaven & Earth LandscapingHenderson PropertiesHoward Nance CompanyJD Property Management, Inc.Jones Property ManagementKONE ElevatorsMMA of Charlotte

Modern Plumbing Co of CharlotteMorgan Group, TheMorgan PropertiesNew ForumO’Leary Group Waste Systems, LLCPet and Playground ProductsPfalzgraf Asset ManagementPhillips Management GroupPinnacle LivingPiper Glen Maintenance LLCProfessional Realty ManagementRankin, CindyReal FloorsRealPageRejuven8 Carpet CareReliable RoofingRental Properties of CharlotteResolve PartnersRiteRug CompanyRiverworks Investment CorporationRKW ResidentialRoyal Landscape Service, Inc.S&C Ellis

Seigle PointSL Nusbaum Realty Co.Speedy FilerSpringfield GardensStudio FusionTHS NationalTidy DogTierra Bella Realty, Inc.TNC Communications (Directv)TR Lawing PropertiesTrane/American StandardTriBridge ResidentialTriforte, LLCUS Fitness CharlotteUS Lawns CharlotteVTT ManagementWash Multifamily Laundry SystemsWaterford Square Maintenance LLCWhitecliff PropertiesYardi Systems, Inc.Zap-It! Pressure Washing

Greater Charlotte Apartment Association 6060 Piedmont Row Drive South, Suite 575 Charlotte, NC 28287

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