SUNYLA7 June 2012

Stephen FrancoeurUser Experience Librarian

Baruch College

The Mobile Library Ecosystem

Self-actualization

Esteem

Love/belonging

Safety

Physiological

Maslow’s hierarchy of needs

Pleasurable

UsableReliable

Functional

Walter’s hierarchy of user needs

Uhm, OK.

Image CreditsSlide 2: Chart adapted from "Maslow's hierarchy of needs." Wikipedia, The Free Encyclopedia, 3 Jun. 2012. Slide 3: Chart adapted from Aaron Walter, Designing for Emotion (New York: A Book Apart/Jeffrey Zeldman, 2011).

Slide 4: arbyreed. “Pipes and Stuff.” 2007. http://www.flickr.com/photos/19779889@N00/6239083582/

Slide 7: “Miles Glacier Bridge, damage and kludge, 1984” http://commons.wikimedia.org/wiki/File:Miles_Glacier_Bridge,_damage_and_kludge,_1984.jpg