the mistakes pieter ma - dream€¦ · bcs the chartered institute for it bcs international diploma...
TRANSCRIPT
or
The Value of BA Standards
The Mistakes Pieter Made …
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Mark Owen, CBAP
New Zealander | Blogger | Nice Guy
My blog: http://markjowen.wordpress.com
LinkedIn (https://nl.linkedin.com/in/markjowen)
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I t shouldn’ t fee l l ike you’re working for a di f ferent company on every
pro jec t !
4
Part I Part II Part III Part IV
Tell a Story Look at the problems
Look at some
solutions
I want to hear your
stories
5
Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your stories
Look at the problems
6
Let me tell you a story ... a story about a young man called Pieter
Pieter was a brilliant developer and could write amazing code
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Before Pieter could code, he had to talk with the end-users to
understand what they needed.
Pieter thought that he was really good at this. So
good, in fact, that he decided ...
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The company had several departments that worked independent of each other.
Each had their own Business Analysts
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Pieter got assigned to his first project - creating a super social-collaboration-
information sharing portal for a legal firm.
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At the kick-off meeting the Project Manager introduced Pieter to the sponsor of the
project, and the IT manager, Brian.
The sponsor talked about what her vision for the system was.
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Everyone got to drink cups of tea ...
… and eat
stroopwafels
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Brian, the IT Manager, has a lot of good ideas
Requirements Elicitation
... the next day
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What now??
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Requirements Document for
Project Y - a super library book
sorting program
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Makes assumptions
Changes some of the existing
requirements
Rewords some of the text
Changes name of Project & Customer
Adds extra Requirements
Adds an extra section with the
names of the developers
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Project Manager (angry)
“Fluffy”
Content!!
New Requirements!!
Assumptions
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The document
is in here ...
somewhere ...
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Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your stories
Look at the problems
22
Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your stories
Look at the problems
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What
was
wrong?
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Peter was unskilled and
unaware of it
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Pieter did not perform
adequate
requirements elicitation.
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Pieter didn’t have the
knowledge to write
proper documentation.
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Pieter did
what he was told to do.
... not what he should do.
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There were too many
“silos”.
Each department worked
independently from the
others.
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There was no “standard”
for documentation that
ensured a level of
quality.
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The company did not have
an accepted standard
of quality for
BA work.
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There was no formal, or
INFORMAL, peer support.
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There was no document
governance.
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WAS there anything that I
missed?
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Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your stories
Look at the problems
35
Part I Part II Part III Part IV
Tell a Story Look at some
solutions
I want to hear your stories
Look at the problems
36
How can this situation be improved?
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Standard Methodologies
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Standard Methodologies
Processes
Templates
Techniques
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Standard Processes
Identify the activities that a Business
Analyst does when performing BA
work.
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Standard Processes
Examples include:
Preparing for a project - what needs to be done? What artifacts should be created?
BA communication - with the project team, and with the stakeholders.
How is peer review carried out, and when? Who is involved?
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Standard Templates
Can include both deliverable, and
non-deliverable, artefacts.
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Standard Templates
Examples include:
Stakeholder Analysis Business Analysis Approach Plan
Use Case Scenarios
Lessons Learned
Business Requirement document
Test Plans
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Standard Techniques
A common understanding of the methods
that BA’s can use to perform business
analysis tasks.
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Standard Techniques
Examples include:
SWOT Analysis Functional Decomposition
Document Analysis Workshops
Data Flow Diagrams Acceptance & Evaluation Criteria
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Standard Knowledge
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Standard Knowledge
Ensure that all BAs have a minimum
standard of shared knowledge
This allows for consistency in the way
business analysis work is carried out.
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Standard Knowledge
Ways to achieve this:
Certification – IIBA, IREB, BCS, PMI (more on this
in a later slide)
Regular sharing of ideas
Define competency levels for Business Analysts
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Standard Tools
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Standard Tools
A tool is something that is used to perform a
task.
Having standard tools that all Business
Analysts use allows for increased efficiencies
(There’s nothing more disruptive than being unable to
modify a wireframe, because it was created by a different
tool).
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Standard Tools
Examples include:
Diagramming: Visio
Modelling Tool Star UML
Wireframing Axure
Requirements Management Rational Requisite Pro
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Communities of Practice
& Centres of Excellence
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Community of Practice
BA Community of Practice
Share experiences, ideas and resources
No real structure or authority
All Business Analysts
may participate
A group of people with a common interest, and with the goal of improvement
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Centre of Excellence
BA Centre of Excellence
Consistent BA Methodologies,
Tools & Knowledge
A structured team of people and resources that has been put in place by the organization
All BAs are part of it, & report to a BA Practice
Director
Must demonstrate
value, or will be viewed as a
cost
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Certifications
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Benefits of Certification It demonstrates a prescribed level of knowledge
People who have done the training speak the same language
Recognition as a member of a professional group
Personal satisfaction.
As a way to measure your own knowledge and capabilities.
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What Certifications are there for
Business Analysts?
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BA Certifications
Organization Certification Information Requirement
IREB (International Requirements Engineering Board)
CPRE (Certified Professional for Requirements Engineering)
Aimed at individuals working in Requirements Engineering, Business Analysis and Testing.
Three levels: Foundation, Advanced & Expert.
Foundation
Examination
Advanced
Examination
Assignment
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BA Certifications
Organization Certification Information Requirement
BCS The Chartered Institute for IT
BCS International Diploma in Business Analysis
Uses a modular approach. A specified combination of core and specialist modules are required,
BCS offers modules at four different levels: Foundation, Practitioner, Professional, Consultant and Expert.
Combination of written and oral exams (depending on the module)
(refer BCS website for more information)
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BA Certifications
Organization Certification Information Criteria
IIBA (International Institute of Business Analysts)
CCBA (Certificate of
Competency in Business
Analysis)
CBAP (Certified Business
Analysis Professional)
Both these certifications are based on the BABOK (Business Analysis Body of Knowledge)
• Min 3750/7500 hours of BA work experience over last 7 years •Min 21 hours of Professional Development in past 4 years •Two references • Examination (3.5 hr, 150 multi-choice)
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BA Certifications
Organization Certification Information Criteria
PMI (Project Management Institute)
PMI-PBA
(PMI – Professional in Business Analysis)
Focused on Business Analysis at the requirements management, and project level
• 7500/4500 hours of business analysis experience • 2,000 hours working on project teams • 35 contact hours of education in business analysis • Examination ((4 hr, 200 multi-choice)
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Business Value
Business Value
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Introducing Business Analysis standards has a positive impact on the organization:
More projects completed annually
Customers get what they
want
High-quality workforce
Increased efficiencies
Reduction of Waste
Projects are aligned with organizational mission, goals & strategies
Sells the value of Business Analysis and Requirements Analysis
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Part I Part II Part III Part IV
Tell a Story Look at some
solutions
I want to hear your stories
Look at the problems
65
Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your
stories
Look at the problems
66
I’d really like to hear your what you think
(Mag ook in het Nederlands)
Do you feel that you are working for a different company on every project?
Where you work, is there a Centre of Excellence, or a Community of Practice? What are the positive things about it?
...
Does the company you work for encourage, and support, BA certification?
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Part I Part II Part III Part IV
Tell a Story Look at some
solutions I want to hear your
stories
Look at the problems
68
Part I Part II Part III Part IV
Tell a Story Look at the problems
Look at some
solutions
I want to hear your
stories
69
I t shouldn’ t fee l l ike you’re working for a di f ferent company on every
pro jec t !
70
Thank you
New Zealander | Blogger | Nice Guy
Check out my blog posts on: http://markjowen.wordpress.com or find me on LinkedIn (https://nl.linkedin.com/in/markjowen)
Attributions
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Cover slide Dozer. (2009) image 1 Davor Radic https://flic.kr/p/6ps2Cq Modification: silhouette
Slide 18 (background) I don't Even know my Name Samm DeLawe https://flic.kr/p/e7ypRF
Slide 19 wtf-am-i-supposed-to-do-wit Kris Krug https://flic.kr/p/2Ec95
Storytelling ReRiksen https://flic.kr/p/eSbLji
Slide 13 Meet Me in the Park Fran Taylor http://flic.kr/p/dMzbj9
Future City Niel Kremer https://flic.kr/p/9midWr
Magnifying glass http://goo.gl/LmdGGo
Slide 16 Modified Document https://goo.gl/imB4Sp
Factory http://goo.gl/wyhMrm
Typing Hillary https://flic.kr/p/8nP5VB
Paris Tuileries Garden Facepalm statue.jpg By Alex E. Proimos http://flic.kr/p/7p7raq
Slide 11 Kickoff meeting https://flic.kr/p/vX4y8y Modification: Selective focus
Table - BACoE Types Source: The BA Practice Lead Handbook 5 - Getting Organized. What Structure is Right for You During the Start-up Phase? Kathleen P. Haas http://goo.gl/nKMGbJ