The Keys to the CastleThe Keys to the CastleThe Magic of Higher Ground Leadership

We can sense that something is wrong.....

...but this is not the answer....

Burning Platform

2000 profits = $500,000 25% of Senior Leadership “at risk” Recent layoffs Five-year decline of exit interview data “We’ve lost our Soul”

2,160 employees X $75,000 = $162,000,000

The Keys to the CastleThe Keys to the Castle

CASTLE is a ManifestoCASTLE is a Manifesto

The Age of Myth, Mystery and MagicThe Age of Myth, Mystery and Magic

The Age of Myth, Mystery and MagicThe Age of Myth, Mystery and Magic

Niccolò

Machiavelli(1469-1527)

Galileo Galilei

1564-1642 René Descartes1596-1650

Nicolaus Copernicus1473-1543

The Age of Reason and Illusion

I did not discover I did not discover relativity by relativity by rational thinking rational thinking alone. alone.

Albert EinsteinAlbert Einstein

The Age of ConsciousnessThe Age of Consciousness

Crystal of water that has been exposed to the

words "Thank you"

pasted on the bottle.(p. 90)

Crystal of water that has been exposed to the

words "you make me sick. I will

kill you" pasted on the bottle.

(p. 94)

From “Messages from Water” by Masaru Emoto

Crystal of water that has been exposed to

the playing of a Kawachi Folk Dance

Crystal of water that has been exposed to the playing of Heavy

Metal Music.

From “Messages from Water” by Masaru Emoto

From “Messages from Water” by Masaru Emoto

Before

Crystal of tap water from Shinagawa, Tokyo.

(p. 131)

After

After 500 Hado instructors send Chi and Soul from

across Japan

(p. 132)

Cross section of a sunflower stem grown

with “Thank You” water.

Cross section of a sunflower stem grown with “You Fool” water.

From “Messages from Water”, Volume 2, page 133, by Masaru Emoto

The experiment The experiment with the light with the light

photon in the boxphoton in the box

John Wheeler’s theory of Cosmic Evolution

Discover, June 2002, page 46.

The Keys to the CastleThe Keys to the CastleCourageCourage

Harry Harry Chapin: Chapin:

“Flowers are “Flowers are Red”Red”

Marianne Williamson

A ship in harbor is safe, but that is not what ships are built for.

William Shedd

The Keys to the CastleThe Keys to the CastleCourageCourageAuthenticityAuthenticity

What is Authentic Leadership?

Alignment of…. The Mind The Voice The Heart, and The Feet

What is Authentic Leadership?

There’s more to be There’s more to be learned from this learned from this

video clip of Mother video clip of Mother Teresa holding a Teresa holding a

dying baby’s head dying baby’s head than all the than all the

management books management books ever written.ever written.

71% of US adults 71% of US adults can name a can name a

member of the member of the rock band U2rock band U2

15% of US adults 15% of US adults can name the Chief can name the Chief

Justice of the USJustice of the US

Source: Time, October, 2002, page 13

Always preach the Always preach the gospel; and where gospel; and where necessary, use necessary, use words.words.

Saint Francis of Saint Francis of AsissiAsissi

The Keys to the CastleThe Keys to the CastleCourageCourageAuthenticityAuthenticityServiceService

“To lead the people, walk behind them.”

Lao-Tzu

Servant Leadership

“There go my people. I must catch them, for I am their

leader.”

Gandhi

“Whoever would be greatest among you

must be servant of all.”Mark 10: 43-44

Questions for the Servant-Leader What moves and defines you?What moves and defines you? WhatWhat isis youryour

Destiny?Destiny? Do we share values?Do we share values? Can I trust you?Can I trust you? Can I reach my Cause by following yours?Can I reach my Cause by following yours? Will I grow and reach my potential by working Will I grow and reach my potential by working

with you?with you? Are you confident enough in yourself to be Are you confident enough in yourself to be

confident in me?confident in me? Are you prepared to practice Inspirational Are you prepared to practice Inspirational

Leadership?Leadership?

The Keys to the CastleThe Keys to the CastleCourageCourageAuthenticityAuthenticityServiceServiceTruthtellingTruthtelling

How Sleemans How Sleemans Truthtelling Truthtelling Commercials Commercials tap into our tap into our

painful realitypainful reality

Skip Turner of Skip Turner of Mount Carmel Mount Carmel

Health Health SystemSystem

The Keys to the CastleThe Keys to the CastleCourageCourageAuthenticityAuthenticityServiceServiceTruthtellingTruthtellingLoveLove

Where love rules, Where love rules, there is no will to there is no will to power; and where power; and where power power predominates, predominates, there love is there love is lacking. The one lacking. The one is the shadow of is the shadow of the other.the other.

Carl Gustav JungCarl Gustav Jung

Joe Calvaruso, and Joe Calvaruso, and love for a leader at love for a leader at

Mount Carmel Mount Carmel Health SystemHealth System

From Fear to Love….

Fear Love

Motivation Inspiration

Conscious Leadership

The Keys to the CastleThe Keys to the CastleConsciousnessConsciousnessAuthenticityAuthenticityServiceServiceTruthtellingTruthtellingLoveLoveEffectivenessEffectiveness

Forbes Executive Women’s Summit

Yes 81.9781.97

No 18.0318.03

%

Have you thought of leaving your job in the past six months?

Employee Turnover – Mount Carmel

24%

16%

9.48%

July ‘00 July ‘01 July ‘02

Turnover (Annualized)

14.52% X 7,000 employees14.52% X 7,000 employees==

1,016 employees X $75,0001,016 employees X $75,000==

$76,200,000 savings per annum$76,200,000 savings per annum

Financial Performance

Patient Revenues 8.7%

Net Operating Income 709%

Net Income 144%

Premium Revenues 34%

Donations to Charitable Foundation 2,138%

Mount Carmel is a “Great Place to Work”

2000 = 47%

2002 = 67%

….43% INCREASE

Community Outreach – 2001 - $33.6M; 2002 - $41.8M

Seeing the Sacredness in every Relationship

Mount Carmel Lung Mount Carmel Lung Cancer Ad – FuneralCancer Ad – Funeral

Mount Carmel Lung Mount Carmel Lung Cancer Ad – Feel fineCancer Ad – Feel fine

Mount Carmel Mount Carmel Community Community

AdvertisementAdvertisement

Seeing the Sacredness in every Relationship

““Before” Mount Carmel Before” Mount Carmel TV CommercialsTV Commercials

And the “after” commercialsAnd the “after” commercials

““Cat” and “Pavement” Cat” and “Pavement” Mount Carmel TV Mount Carmel TV

CommercialsCommercials

Julie Snyder, Vice President, Higher Ground Leadership,Mount Carmel Health System, Columbus, Ohio.

Transformation....one Soul at a time

““....participants reported a profound sense of personal ....participants reported a profound sense of personal change. In a presentation to the Mount Carmel change. In a presentation to the Mount Carmel Board, one participant explained that the transition Board, one participant explained that the transition toward a more spiritual model of organizing had been toward a more spiritual model of organizing had been “the most important thing that ever happened” to him “the most important thing that ever happened” to him both “personally and professionally.” He went on to both “personally and professionally.” He went on to explain how it had “transformed” his life, influencing explain how it had “transformed” his life, influencing his perceptions of himself, his work, and most his perceptions of himself, his work, and most important, his relationships with his family.”important, his relationships with his family.”

Bethany Goodier, Doctoral Dissertation, Bethany Goodier, Doctoral Dissertation, University of South FloridaUniversity of South Florida

SFU SFU LogoLogo

Transformation....one Soul at a time

“....participants reported changes in the vendors with whom they most frequently worked, explaining that many had adopted some spiritual practices as a result of their interactions with Mount Carmel.”

SFU SFU LogoLogo

Bethany Goodier, Doctoral Dissertation, Bethany Goodier, Doctoral Dissertation, University of South FloridaUniversity of South Florida

http//www.mountcarmelhigh

erground.com

Laurie Kennedy and Rob Ryder, Centura Health, Colorado

Joe Swedish, CEO, Centura

The Centura Pathfinders

Employee Turnover – Centura

32%

25%

March ‘01 March‘02

Turnover (Annualized)

7% X 12,000 employees7% X 12,000 employees==

840 X $75,000840 X $75,000==

$63,000,000 savings$63,000,000 savings

BP logo BP logo morphing morphing

from “Shield” from “Shield” to “Helios”to “Helios”

Map of Africa Zooming to Tanzania Zooming to a gas

station (BP if possible) Zooming to a picture

of a body on the ground

The Keys to the CastleThe Keys to the CastleCourageCourageAuthenticityAuthenticityServiceServiceTruthtellingTruthtellingLoveLoveEffectivenessEffectiveness

Seeing the Sacredness in Seeing the Sacredness in EverythingEverything

The real voyage of The real voyage of discovery comes discovery comes not in seeking new not in seeking new landscapes but in landscapes but in having new eyes.having new eyes.

Marcel ProustMarcel Proust

““Pay it Pay it Forward”Forward”

How wonderful it How wonderful it is that nobody is that nobody need wait a single need wait a single moment before moment before starting to starting to improve the worldimprove the world

Anne FrankAnne Frank

Let’s Change the Let’s Change the World Together!World Together!

Quick Fade Into

Namaste!Namaste!http://www.secretan.com

“Flowers are Red” refrain