the internet of things: driving automated replenishment

9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030

Chris ClowesWalgreens Boots Alliance

Senior Supply Chain Development Manager


The Internet of Things: Driving Automated Replenishment

Chris ClowesWalgreens Boots Alliance

Senior Supply Chain Development Manager


REVOLUTIONISING BUSINESSTHROUGH INTELLIGENT DATA

2013RE-ENGINEERING

2014CONSOLIDATING

2016 & BEYONDSTEP CHANGE


Submission

WHO AM I?


1971 1999 2006 2009 2011 2011 2012 2013 2013

Bruno

and S

ergio

Costa

create

the M

ocha

Italia

blend Fir

st ev

er in

terna

tiona

l

store

open

s in D

ubai

Costa

open

s in M

osco

wA

UK poll s

hows t

hat 7

out o

f10

coffe

e lov

ers p

refer

Costa. Coff

ee N

ation

acqu

ired

by W

hitbr

ead.

Costa

Expre

ss la

unch

ed

Marke

ting s

ociet

y’s

bran

d of th

e yea

r

First

inter

natio

nal

Expre

ss m

arke

t

Costa

Franc

e

open

ed (f

irst

inter

natio

nal e

quity

)Cos

ta Exp

ress

launc

hes M

arlow

2009

Costa

Enterp

rises

is lau

nche

s

40 YEARS OFLOOKING FORWARD


Submission

2012


Submission

2,498 UKMACHINES

INCUMBENT PROVIDER

LEGACY I.T.

OLD OPS STRUCTURES


Submission

THE VALUE OF REVOLUTION


Submission

APRIL 2012SUPPLY CHAIN

TEAMTOOK

OWNERSHIP

JUNE 2012APPLIED

PLASTER TOCURRENT SOLUTION

JULY 2012TENDERED LOGISTICS

AND IT SOLUTIONS

NOVEMBER 2012CHOSE TOOLS

GROUP’SSO99+ AND APPOINTED

HOWARD TENENS ASLOGISTICS PROVIDER

JANUARY 2013GO LIVE WITH

BOTHSIMULTANEOUSLY

APRIL 2012NPS SCORE

UP TORECORD LEVELS


Submission

2013


Submission

INTRODUCEDNEW PLANNING,OPTIMISATIONAND PROCESS

IMPLEMENTEDTOOLSGROUP’S

SO99+SOFTWARE

REDEFINEDTHE ROLE OF

OUR FIELDTEAMS

ALL WHILEMANAGING

RAPID CHANGE& GROWTH


Submission

BIG DATABETTER SERVICE


Submission

THE NETWORK


FORESIGHT


ACCURACY


AUTOMATION


Submission

2013


Submission

OVERALL NETPROMOTER

SCORESINCREASED

BY 10%

20% REDUCTION

IN STOCK HOLDINGAT SITES

20% COSTREDUCTION

AND70 TONNES OF

CO2 SAVED

INCREASE FROM

900 MACHINESTO OVER 4,300


APRIL 2012 JUNE 2015UNPRECEDENTED GROWTH


Rich user interface in full HD

Evocative sound track withburring grinder and tinklingof spoons

Memorable flavours andfragrances

Cutting edge reliable /ultra efficient computerprocessing hardware

Stunning curved design byItalian automotive designers

Irresistible aromas of Costa’s coffee shops

Innovative coffee-makingsystem providers

BOLD NEW PRODUCTS


INTERNATIONAL EXPANSION

IRELANDPOLAND

UAE


SUPPLY CHAINMACHINENEW MARKETS


SO WHERE TO NEXT?


Submission

2014


Submission

INTERNALOPERATIONALSTRUCTURE

REALIGNMENT

OPTIMISINGBACK OFFICE

SYSTEMS

DEFININGSTRATEGIC

GROWTH PLAN


2016: DOUBLE OUR SIZE - AGAIN

877COFFEE NATION

4,2922014/15

C. 8,0002020*


Proven operation & back office system

Real time demand planning and supply chain

OperationalSupport

The perfectly prepared Mocha Italia coffee

Proprietary equipment

Unique telemetry & monitoring

World-class helpline support

WITH OUR WORLD-CLASS SUPPORT SYSTEM


Submission

2016 & BEYOND


Submission


AUTOMATEDCOMMISSIONING

LIVE OPERATIONALDATA BY MACHINE

IMPROVED MACHINEMONITORING

AUTOMATED OPERATORALERTS

DYNAMIC MACHINELOCATION INFO

RESILIENT MACHINECONNECTIVITY

RE-INVENTING BACK OFFICE SYSTEMS


THE INTERNET OF THINGSLEVEL 0

MACHINE ALERTS: MESSAGE ON SCREEN, WITH OPTIONAL ALARM

LEVEL 1SITE ALERTS – MESSAGE TO COSTA EXPRESS PROVIDED DEVICE

LEVEL 2PARTNER ALERTS – ESCALATION TO SITE / AREA MANAGEMENT

LEVEL 3SERVICE AGENT ALERTS – VIA EMAIL, SMS, OR SERVICE TICKETS

LEVEL 4COSTA EXPRESS CONTROL CENTRE

OPERATIONAL ALERTS

TECHNICAL ALERTS


2012

2,498MACHINES

1MODEL

1COUNTRY AUTOSTOCK

INCUMBENT LOGISTICS PROVIDER

OLD OPS STRUCTURE


3,202MACHINES

2MODELS

3 TRIALCOUNTRIES SO99+ HOWARD

TENENSOLD OPS

STRUCTURE

2013


3,862MACHINES

2MODELS

7 TRIALCOUNTRIES

SO99+

GRID DEVELOPED

HOWARD TENENS

OLD OPS STRUCTURE

2014


2MODELS

7 TRIALCOUNTRY

SO99+GRID TRIALED

HOWARD TENENS

NEW OPS STRUCTURE

2015

4,692MACHINES


4MODELS

9 TRIALCOUNTRIES

SO99+ - GLOBALLY

GRID LAUNCHED

HOWARD TENENS -

GLOBALLY

FURTHER NEW OPS

STRUCTURE

5,600MACHINES

2016


THE REVOLUTIONCONTINUES

the internet of things: driving automated replenishment

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