the influence of everyday bias · the influence of everyday bias denise williams, phd, ms, sphr,...
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The Influence of Everyday Bias
Denise Williams, PhD, MS, SPHR, SHRM-SP Staff/Patient Equity and Inclusion Consultant UMHS Office for Health Equity and Inclusion [email protected]
Carmeda Stokes, PhD Senior Project Manager UHR Strategy & Planning [email protected]
Today’s Topics
What Is Bias? How Bias Affects Decision Making Techniques to Mitigate Bias
McGurk Effect
https://www.youtube.com/watch?v=aFPtc8BVdJk
What Is Bias?
What is Bias?
A tendency or inclination that results in judgment
without question.
A shortcut to interact
with our world An automatic response
Mental associations without:
• Awareness • Intention • Control
These often conflict with our conscious
attitudes, behaviors, and intentions.
What is Unconscious Bias?
Karl Dallenbach
Whodunnit?
https://www.youtube.com/watch?v=ubNF9QNEQLA
As you look at the following slides, note the feelings, judgments, and reactions that emerge.
LOW…. Hold up BLUE card
HIGH…. Hold up MAIZE card
Gender Skin tone
Setting
Body type
Body posture
Clothing
Facial expression
Ethnicity
Age
What patterns do you notice?
John Fetterman • Mayor of Braddock, PA (a suburb of Pittsburgh) Tattoo= Zip Code • Has a Master’s degree in Public Policy from Harvard • Served in the Americorps • Received international media attention for the economic revitalization
programming he started in his community
Pratibha Patil • Economist • Attorney • First female
president of India, 2007-2012
TED BUNDY • Serial Killer
and Rapist • Confessed to
killing 30 women
Oxana Federova • Miss Universe 2002 • Fashion model • Russian police
captain • PhD in civil law
Mae Jemison • Physician • Professor • U.S.
Astronaut
Perceptions
Interpretations
Preferences
Selective Attention 11 million pieces of
information at any one
time
40-50 pieces of information get
absorbed
Source: T. Norretranders, The User Illusion. Trans. J. Sydenham (New York: Viking, 1998), cited in Timothy Wilson, Strangers to
Ourselves: Discovering the Adaptive Unconscious (Cambridge, Mass.: Belknap Press of Harvard University Press, 2002), 24.
Culture
Group
Culture
Group
Individual
Culture
Group
Individual
Culture
Institutional
ME YOU
How Bias Effects Decision Making
Trafton Drew, Harvard Medical School, 2013
83% of Radiologists who were asked to search for cancer nodules, did not
notice the gorilla in the top right hand portion of this
image!
The Bargh Studies
Height Bias
(Gladwell, 2015)
Average American Male
5’9”
Average CEO 6’0” Men 6 feet or taller 14.5% CEOs 6 feet or taller 58% Men 6’2” or taller 3.9% CEOS 6’2” or taller 30%
“Big Five Orchestral Audition Study”
Orchestrating Impartiality: the Impact of “Blind” Auditions on Female Musicians, 94 Am. Econ. Rev. 715 (2000).
Hurricane Research
Kiju Jung et al. Proceedings of the National Academy of Science of the United States of America, 2013https://encryptedtbn1.gstatic.com/images?q=tbn:ANd9GcRblMGeghpIcd8Y9K3QouuZNdnHr2ypKiMnNuBBdAtAYQMELxUXwA
Has This Ever Happened To You?
https://www.youtube.com/watch?v=zNCrMEOqHpc
Small Group Activity “Fed Ex Stolen Idea”
Discuss: What were the power dynamics in the room? How do you think these dynamics affect how
decisions are made in our work environments? Share your findings with the larger group
Techniques to Mitigate Bias
A Simple Math Problem
• Start with 1,000 • Add 40 • Add another thousand • Add 30 • Add another thousand • Add 20 • Add another thousand • Add 10 • Answer?
– 4,100
SLB CFLTK CFLTK
SPRND HLMG CFLTK
SLB SPRND SLB
SPRND HLMG CFLTK
HLMG SPRND CFLTK
John Ridley Stroop, 1935
RED GREEN YELLOW
BLUE GREEN BROWN
PURPLE YELLOW BLUE
BROWN BROWN BLUE
YELLOW GREEN RED
John Ridley Stroop, 1935
Catalyzing person or
circumstance
Background
Fast (Emotional)
Brain
Slow (Thinking)
Brain
Height Sexual Orientation
Appearance
Weight
Accent
Skin Tone Hand Dominance
Race
Gender
Name
Religion
Disability Which biases are
ours?
Communication Style
Age
Education
Six Ways to Reduce Bias
Ask for feedback
Engage with people you
consider “others” Explore awkwardness
and discomfort
Recognize and accept you have
bias Develop the capacity to use a
flashlight on yourself
Practice “Constructive Uncertainty”
WRAP-UP: “Start, Stop, Continue”