the impact of leadership style in business communication conflicts
DESCRIPTION
TRANSCRIPT
Presented by:Omar Thiab
The Impact of Leadership Style in Business Communication
Conflicts
Supervised by:Dr. Mounir El Khatib
Capstone CourseSpring 2014
Contents Abstract Introduction Why is it a problem? Research questions Literature review Research methodology Data collection
ContentsPopulation sampleData analysisLimitationsResultsDiscussionConclusion
Abstract Background: The number of conflicts and the
necessity to search for the best strategies for their solution have brought an idea for studying the relation between leadership styles and conflict management strategies.
Objectives: The main purpose of the study is to consider the impact of leadership styles on the conflict management strategies in business communication.
Abstract Methods: The research is based on two
questionnaires: the Northouse’s leadership style questionnaire and Thomas-Kilman conflict model.
Results: Democratic leadership style prefers compromising strategy for conflict resolving and avoiding model. Laissez-faire leadership style also refers to avoiding model. Autocratic leadership style is focused on competing model.
Conclusions: The leadership style selected for the company management influences the selection of the conflict management strategy
Introduction
The choice of the conflict management strategy is a problem
Conflicts are inevitable, so it is important to find the ways for dealing with the issue
Leadership styles define the company strategies in dealing with all other issues
Why is it a problem?
The selection of the conflict management strategy for a particular case is not always correct that leads for greater problems and great financial loses
Research questions (Hypothesis)
Is the choice of the leadership style influence the selection of the future business communication conflict management strategy?
Is the more democratic style of leadership negatively impact the conflict resolving management style due to the absence of the leader in managing a problem?
Is the context of the situation matter in the leadership style and its influence on the selection of the business communication conflict resolving?
Literature review
Limbare (2012), Bass & Riggio (2005), Doucet, Poitras, & Chênevert (2009), Randeree and Chaudhry (2012), De Vries, Bakker-Pieper, and Oostenveld (2010), Krizan, Merrier, Logan, & Williams (2010), Spaho (2013), Ranganayakulu (2005), and many others have discussed the relation between leadership style and conflict management
Research methodologyThe Northouse’s leadership style questionnaire is used for defining of the particular leadership style used by the respondent in the company Thomas-Kilman conflict model is used to identifying the strategy used for coping with different conflictsThe analysis of the both questionnaires is done in order to understand which leadership styles correlate to which conflict management strategy.
Data collection Four companies in Dubai 21 leaders from these four companies Selection criteria are the occupation of the position for
minimum 2 years and having at least three people under the supervision
No gender or age restrictions No restrictions in the level of management
Population sample 21 leaders from 4 companies Both men and women The age of respondents from 25 to 42
Data analysis The analysis of the Northouse’s leadership style
questionnaire Authoritarian Democratic Laissez-faire
The analysis of the Thomas-Kilman conflict model Competing Collaborating Compromising Avoiding Withdrawing
The analysis of the results from the both questionnaires for detecting the dependency
Limitations Small sample Absence of the analysis of the demographic information No detailed analysis of gender and age belonging of the
respondents
Results
17% 18%24% 23%
17%
0
2
4
6
8
10
12
1
3
109
223
10
6
32
10
6
Table 2 GraphAuthoritarian DemocraticLaissez-faire
Leadership Style Ranking
Scor
es
Discussion
The results have shown that most of the respondents prefer democratic leadership style with compromising strategy for conflict resolving. Fewer respondents refer to avoiding model of conflict management strategy supporting the democratic leadership style. Leaders supporting laissez-faire leadership style also refer to avoiding model. The supporters of the autocratic leadership style are more interested in competing model of behavior for conflict management.
Conclusion
The choice of the model of behavior while the conflict management is based on the particular leadership style a leader applies toThe further research with a greater sample and detailed demographic analysis should be conducted in the sphere of the impact of a leadership style on business communication in conflict management situations
