the gcvs training calendar october 2013 to may 2014

Training ProgrammeOctober 2013 - May 2014

Learning and Conference Centre

Thealbany

www.gcvs.org.uk

You can save up to half the cost on our training, throughFlexible Training Opportunities.

We deliver a series of first-rate IT courses in partnership with Indicia Training, leaders in the field

www.gcvs.org.uk

Flexible Training Opportunities canhelp your training budget gofurther.

They will refund 50% of the cost of up to 10 training courses – at up to £500 per course.

So, for example, if your training costs £600, Skills Development Scotland will refund £300. Ifit costs £1200, they will refund up to £600. Any Scottish company with fewer than 100 em-ployees can apply. Beneficiaries can include volunteers with your organisation.

The most important criteria for a positive decision is that you can make abusiness case for your training.

How do you apply for this funding for the training in this brochure?

We have negotiated to make it as hassle-free as possible:

1. Simply look for the Skills Development Scotland logo against the course descriptors inthis brochure. It looks like this:

2. If the logo is present, then the course will be considered under the Flexible TrainingOpportunities scheme.

3. Apply to Skills Development Scotland, stating the training you or your staff wish toundertake. They will take you through the information they need, and have a decisionwithin five days.

Further information together with an application form can be found under Flexible Train-ing Opportunities at: www.skillsdevelopmentscotland.co.uk

4. If you would like advice before applying, please contact John Lindsay at SkillsDevelopment Scotland.Tel: 0800 783 6000 or 0141 842 3596 Email: [email protected]

Up to £5000 towards yourorganisation’s training costs!GCVS has teamed up with Skills Development Scotland to help you to accesspotential training rebates through Flexible Training Opportunities.

5. If your attendance at the training course is dependent upon getting thisfunding, we will be happy to hold you a provisional spot on the trainingcourse. Just be sure to confirm your attendance with us after you receiveyour funding.Note that Flexible Training Opportunities is in place for the rest of this financial year.We will update GCVS calendar holders on the situation for the 2014/15 financial year asoon as possible. If you are booking in advance for a course running after 31st March2014, we shall be happy to hold you a provisional place until the situatiion with FlexibleTraining Opportunities is clear.

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mailto:[email protected]

www.skillsdevelopmentscotland.co.uk

The REHIS Elementary Food Hygiene Certificate is a practical course designed to giveindividuals a basic knowledge and understanding of the causes of food poisoning, measures forprevention and the legal aspects of food hygiene in Scotland. The course covers:• Introduction to Food Hygiene • Bacteria • Food Poisoning and its Prevention• Personal Hygiene • The Working Environment • Cleaning Practices• Pest Control • Food Safety Legislation

RUNS TWICEMonday 4th November 2013Friday 7th February 2014

(9:30am – 4:30pm)

Trainer: Jamie Farquharson, GCVS COSTS: £60 M, £70 NM

REHIS Elementary Food Hygiene

An essential course aimed at people who have to consider risks not only to themselvesbut to others as part of their work. At the end of the course you will be able to identify, minimiseand record risks in the workplace.Trainer: GCVS Consultant Trainer Jacqui Tough COSTS:£65 M, £85 NM

Risk assessment

A one-day course certified by the Royal Environmental Health Institute of Scotlandproviding basic health and safety awareness for all levels of staff. This nationally recognised certificaterequires successful completion of a short multiple-choice examination at the end of the course. Individual participants arewelcome as are block-bookings from organisations who wish to utilise the course as part of an induction programme.

RUNS THREE TIMESMonday 18th November 2013Monday 24th February 2014

Monday 19th May 2014(9:30am – 4:30pm)

Trainer: GCVS Consultant Trainer Jacqui Tough COSTS: £80 M, £100 NM

REHIS Elementary Certificate in Health & Safety

A six hour course providing knowledge on how to act as an appointed person to take charge of thefirst aid arrangements, including looking after first aid equipment and facilities and calling the Emergency Services whenrequired. Approve by HSE as a first aider qualification. Course includes a short examination by the tutor

RUNS TWICEThursday 5th December 2013Wednesday 2nd April 2014

(9:30am – 4:30pm)

Trainer: Consultant trainer Bryan Riddell, MSTA COSTS: £95 M, £115 NM

STA Emergency First Aid at Work

This course is designed to make the participant aware of the need to observe good practisewhen moving people within the workplace. The session is divided in to two halves; in the morning delegates concentrateon theory behind moving and handling, the legislation and the principles of good moving and handling techniques. Theafternoon session focuses on practical training, using hoist, stand aid, sliding sheets, etc. Content includes: Introductionto safer moving and handling; Health and safety legislation; Structure of the spine and spinal awareness; Common mus-culo-skeletal injuries; Risk assessment; The principles of good moving and handling techniques; Practical session; Hoistand sling work (where required); Bed work (where required).

RUNS TWICEThursday 21st November 2013

Tuesday 25th March 2014(9:30am – 13:00pm)

Half-day course - RUNS THREE TIMESMonday 4th November 2013Monday 17th February 2014

Monday 12th May 2014(9:30am – 1:00pm)

Trainer: Respite Now COSTS: £95 M, £115 NM

Moving and Handling of People

Health & Safety

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Costs include manuals from the STA, and a small practical resourcepack of a triangular bandage, disposable gloves, plasters etc

Click here to book places.Please state the course name andthe date you wish to attend










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Food hygiene is an especially important element when you are caring for vulnerable people. This one-daysession will equip you with the knowledge you need.Morning: gain an understanding of food hygiene best practice, and learn to minimise the risk of infection frombacteria such e coli.Afternoon - learn to assess and minimise risk within a social care environment using the Health & SafetyExecutive’s Five Steps to Risk Assessment

Wednesday 12th February (9:30am – 4:30pm)

Delivered by Jamie Farquharson, GCVS Chef and REHISAdvanced Food Hygiene Diploma

COSTS: £132 per delegate, or £550 for the package ofall five Social Care training days (save £110)

Food hygiene and risk assessment

Social Care Training

Essential training for home care workersand personal assistantsGain the knowledge and skills to identify and address the day-to-dayneeds of service users.

Self-Directed Support is an important piece of legislation which gives service users more choice in develop-ing the right care package for them.

Our new Social Care training programme lets Personal Assistants and Home Support Workers gain theessential skills to enhance the care package the service user has purchased.

Care providers need to balance the needs, safety and rights of the people, and to respect their autonomy,privacy and dignity. At the same time, they need to know that handling their patient is doing no long-term harmeither to the patient or to themselves.

Learn manual handling techniques, how to avoid risks and injuries, theimportance of preparing the environment and how to use moving and handling equipment.

Tuesday 18th February 2014 (9:30am – 4:30pm)

Delivered by GCVS Consultant Trainer Pauline Carrol

COSTS: £132 per delegate, or £550 for the package of all five Social Care training days (save £110)

Manual handling in social care

Save on costsThese one-day courses are offered at £132 each. However, if you book all five courses we willcharge you only £550 - a saving of £110.





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Emergency First Aid

Attendees will gain the essential skills required to recognise emergency first aid situations, perform basic first aidprocedures to determine the level of consciousness, carry out the basic life support that can prevent loss of life, andarrange help for a service user. Also gain an understanding of the importance of how and when to activatethe emergency services.

Thursday 27th February (9:30am – 4:30pm)

Delivered by GCVS Trainer Ruth Farquharson


Handling challenging behaviour in social care

Dealing with challenging behaviour can be one of the hardest tasks for workers in the health and social care sectors.A wide variety of behaviour can significantly affect the quality of the lives of those involved. Learn and understand thereasons a person may display challenging behaviour, and how you can manage andprevent the escalation of challenging situations. Understand the contexts in whichsuch behaviour occurs, the causes and effects of challenging behaviour, and therange of methods that can be used to deal with it. Understand the professionalcodes of practice and legislation covering particular situations, and learn torecognise triggers to challenging behaviour, and some appropriate methods of intervention.

Wednesday 19th March 2014 (9:30am – 4:30pm)



Medication Awareness

Learn the basic principles of safe medication administration and gain the knowledge to support the use of medication ina health and social care setting. We provide information on the different types, and classifications of medication and guid-ance on safe storage and disposal. Learn also about safe administration, how administration of medication should berecorded and what the adverse reactions to medication could be.

Wednesday 12th March 2014 (9:30am – 4:30pm)









Personal Effectiveness

Speak out and express your views with confidenceAn interactive course designed to help people handle others in a confident and assertivemanner. Learn how to put their views across without being aggressive or offensive and howto respect their rights and those of others.

RUNS THREE TIMESTuesday 19th November 2013Wednesday 15th January 2014

Monday 28th April 2014(9:30am – 4:30pm)

Trainer: Consultant trainer Angela Gribben COSTS: £132M, £185NM

Assertiveness and confidence building

Practical tools and techniques for successful livingLearn how to focus on what you want to achieve, manage your stress, and find the energy and steadfastness to keep ongoing through challenging and difficult times. This is a fast moving interactive course that leaves you feeling refreshed andbrimming with ideas for making the most of your life, skills, talents and opportunities.

RUNS TWICE:Monday 2nd December 2013

Friday 14th March 2014(9:30am – 4:30pm)


Be Your Best Self!

Approach report writing as a challenge rather than a choreDevelop skills and techniques to produce clear, readable reports. The course focuses ingaining clarity, getting organised and getting going. Explore lots of techniques to help overcome writers block.

RUNS THREE TIMESFriday 13th December 2013

Thursday 13th February 2014Friday 16th May 2014(9:30am – 4:30pm)


Report writing

Learn how to plan, prepare and deliver a formal presentationA one day course that is essential for anyone who has to make formal presentations as part of their work and will haveparticular appeal to participants presenting to funders through competitive processes.

RUNS THREE TIMES:Friday 6th December 2013

Wednesday 26th February 2014Wednesday 28th May 2014


Presentation Skills

Skills fora better you

SkillsDevelopmentScotland

FTOEligible


FTOEligible


FTOEligible


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Develop your skills in recording minutes accurately and effectivelySuitable for anyone who has to record details of meetings, this course will be very practical and you should bring meet-ing notes or minutes that you have already drafted, for reviewing and redrafting during the course.

RUNS THREE TIMESWednesday 29th January 2014

Tuesday 25th March 2014Wednesday 21st May 2014

(9:30am – 12:30pm)

Trainer: Bridgid Corr, GCVS COSTS: £132 M, £185 NM

Minute takingSkillsDevelopmentScotland

FTOEligible











Customer service is important to all organisations. In this course we look at the interpersonal skills requiredto support a positive customer focussed ethos. We recognise that customers may be under pressure and notalways clear in their communication. We look at strategies to deal with these situations.

This course is for people who deal with customers both face-to-face and on the telephone. We look at:• First Impressions and professionalism• Good and bad customer service•Listening skills• Getting clear, checking out and saying what you can do•Defusing situations•Handling a complaint• the LAST strategy

The course is fast moving using a number of interactive exercises to emphasis the learning points.

Gain perspective, skills and confidence handling difficult situations at workThis is a general course intended for people who work with others to address issues that commonly arise in teams, withbosses and colleagues. The course provides an opportunity for personal reflection and bespoke action planning. To be surethat this course will meet your needs we will send you a pre-course questionnaire before your place on the course is confirmed.

RUNS THREE TIMESTuesday 5th November 2013

Monday 10th March 2014Monday 12th May 2014

(9:30am – 4:30pm)

Trainer: Consultant trainer Angela Gribben COSTS: £132 M, £185 NM

Handling difficult situations


FTOEligible

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RUNS THREE TIMESMonday 25th November 2013Monday 3rd February 2014Tuesday 22nd April 2014

(9:30am – 4:30pm)

Trainer: Consultant trainer Angela Gribben COSTS: £132 M, £185 NM

Customer Care SkillsDevelopmentScotland

FTOEligible

Identify strategies to improve your own time managementThis course explores the techniques used to assess and improve the use of time in the workplace. It will enable anappreciation of the importance of time management for individuals and teams.

RUNS THREE TIMESFriday 17th January 2014Tuesday 11th March 2014Wednesday 14th May 2014

(9:30am – 4:30pm)


Time managementSkillsDevelopmentScotland

FTOEligible







Social Media

Learn how to make social media work for your organisationOur one-day social media basics workshop cuts through all the hype and jargon, giving you hands-on experience in areasincluding using Twitter and Facebook, blogging, video for the web, podcasts and more. We’ll show you how to develop asimple social media strategy, making it part of your fundraising and communications mix, and how you can measure your success.

RUNS THREE TIMES:Wednesday 13th November 2013Wednesday 26th February 2014

Wednesday 7th May 2014(9:30am – 4:30pm)

Trainer: Ross McCulloch, Third Sector Lab COSTS: £132 M, £185 NM

Social Media Basics

Learn how to plan, shoot, edit and upload video onlineVideo can be a powerful tool for third sector organisations to bring their work to life.This ‘hands-on’ workshop will provide you with a working knowledge of storyboarding, planning a shoot, using audio andvideo equipment, interview techniques, editing your content, how to upload your videos to the major platforms, such asYoutube and Vimeo, and simple ways to attract more viewers.

RUNS THREE TIMES:Tuesday 10th December 2013

Tuesday 11th March 2014Thursday 29th May 2014

(9:30am – 4:30pm)

Trainer: Erin Maguire, Third Sector Lab COSTS: £132 M, £185 NM

Video for the web

Social media has changed the way people communicate - giving thirdsector organisations an amazing opportunity to truly engage support-ers, reach new audiences, influence key decision makers, build newpartnerships and even raise some money in the process.


FTOEligible


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Get ‘hands on’ with two key social media channels – Twitter and FacebookLearn what Twitter is all about and why your organisation should be using it.We’ll help you set-up and optimise your Twitter profile, show you how to find and follow key influencers, cut through thejargon, reveal some of the key twitter tools and show you how to measure your impact online. We’ll give you the skills andknowledge needed to utilise Facebook as a key marketing and user-engagement tool for your organisation. We’ll show youhow to set-up and optimise your organisation’s Facebook page, find and follow other organisations in your sector.

RUNS THREE TIMES:Thursday 5th December 2013Tuesday 11th February 2014

Tuesday 22nd April 2014(9:30am – 4:30pm)

Trainer: Erin Maguire, Third Sector Lab COSTS: £132 M, £185 NM

Using Twitter and Facebook for your organisation

Create powerful, engaging website content, blog posts and e-newslettersThe ability to write and re-purpose content for the web is an important skill which third sector organisations simply cannot ig-nore. Our hands-on workshop will explore effective web writing styles, help you create a content schedule, look at online toolsyou can use to blog, and introduce simple search engine optimisation (SEO) techniques. .

RUNS THREE TIMESWednesday 27th November 2013Wednesday 29th January 2014

Thursday 3rd April 2014(9:30am – 4:30pm)

Trainer: Ross McCulloch, Third Sector Lab COSTS: £132 M, £185 NM

Writing for the web

Gain the skills to understand and report online marketing and website performanceKnowing your bounce from your page view is just the start, but what exactly does the dip or spike in traffic mean? This work-shop will look at the implementation, tracking and the making sense of Google Analytics. Reporting on stats is only half thejob, explaining what's going on is where it's at!

RUNS TWICE:Friday 17th January 2014Thursday 17th April 2014

(9:30am – 4:30pm)

Trainer: Conrad Rossouw, Third Sector Lab COSTS: £132 M, £185 NM

Measuring and Interpreting Google AnalyticsSkillsDevelopmentScotland

FTOEligible


FTOEligible











Management and leadership

Speak out and express your views with confidenceThis course will help new managers and supervisors understand their role as first line managers, introduce a number ofkey functions and tasks of first line managers, explore basic skills required, consider participant’s management stylesand attitudes to management and allow them to begin planning for their own ongoing development needs.

RUNS THREE TIMESTuesday 12th November 2013Monday 3rd February 2014

Tuesday 13th May 2014(9:30am – 4:30pm)

Trainer: Consultant trainer Joette Thomas COSTS:£155 M, £205 NM

New to managing

Designed for managers, supervisors and team leadersAn interactive course that aims to develop the skills required to manage the challenges of people management. Typically,we look at strategies for managing the person who under-performs; managing emotions in highly-charged situations;giving feedback and direction; managing conflict in teams and asserting the right to manage with confidence.

RUNS THREE TIMESThursday 7th November 2013

Friday 14th February 2014Monday 19th May 2014

(9:30am – 4:30pm)

Trainer: Consultant trainer Angela GribbenCOSTS: £132 M, £185 NM

Managing challenging situations

Develop your leadership skills- or get better at the nitty-gritty

duties of management

Joette is really knowledgeable and herpresentation skills are excellent.The pace and content were just right. ”


FTOEligible


FTOEligible

This one day course is for anyone who is (or will be) responsible for managing staff. The training will particularly applyto Project Managers, Senior Workers, Development Workers, Project Officers, Team Leaders who are leading teams andsetting up projects. The course is also particularly suitable for management committee members who are overseeingsmall organisations. This course is invaluable – and gave me the bread and butter skills to start as a supervisor.

In the course, we: consider the meaning, purpose and function of supervision and support: examine different models forsupervision: aim to understand the contribution to good practice of supervision contracts and what these might contain.aim to understand links between supervision and appraisal meetings and practice: aim to understand the importance ofgood communications skills: learn to identify possible causes of poor performance and deal with problems that may arisein supervision; practice the essential skills needed by supervisors.

RUNS THREEThursday 6th February 2014

Thursday 3rd April 2014Wednesday 28th May 2014

(9:30am – 4:30pm)

Trainer: Linden Stables, GCVSCOSTS: £132 M, £185 NM

Supporting and supervising staffSkillsDevelopmentScotland

FTOEligible

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This two-day course will enable leaders and managers to take a step back and look at their organisation with fresheyes - so that they can develop a resilient organisation. Almost all organisations and teams now need to do thingsdifferently in response to the sluggish economic situation. A key to thriving in this situation is to work explicitly on theculture and to build bounce back ability.

The course draws upon theories about organizational culture, how organisations change and provides practical toolsfor managers to use for building resilience in as leaders, with their teams and in the organisation. The two day coursewill be followed up with an individual coaching session for each participant. Learning objectives:

1. To enable managers to explore the wider map of organisational culture and change2. To explore how managers can create an environment that enables people to flourish3. To give managers ways of working with resilience with their teams and organisation as a whole.

At the end of the course everyone will leave with a plan for impacting on their culture and building resilience.

Ideally please consider having a pair of senior staff from your organisation as this will maximise the ability tointegrate the learning.

A TWO-DAY COURSETuesday 6th May 2014

andWednesday 7th May 2014(9:30am – 4:30pm)

trainers: Joette Thomas & Duncan Wallace of Animate Consulting COSTS: £264 M, £370 NM

Managing culture and building resilience

Great training course, a good combination oftheory and practice. The trainers knew thesubject and stimulated good discussion. ”

Doyou find it difficult to get your organisation’s message across? This two-day course will help you to improve howyou and your team communicate the purpose, values and activities of your organisation to others. It is about market-ing but it is not about ‘spin’. Instead it looks at how you can convey the truth about the impact of your organisation ina way that your funders, your partners and your clients or potential clients, can hear and appreciate.

The course will draw on marketing and communications theory and practice as well as demonstration tools that youwill be able to take back into your workplace. Central to the course will be a Brand Definition and Brand DNAprocess, through which we explore and define your organisation’s origins, ethos, credentials and approach, exploringwhatdifferentiates you from the rest.

This engaging and enlightening process moves away from the grey, jargon-fuelled language of strategies to explorethe essential heart and soul of your organisation.

The course is aimed at Chief Executives, Project Managers and Marketing / Communications Managers.• Participants will practice their specific pitch• Participants will improve their ability to articulate the what they do in ways that inspire passion.• Participants will learn skills in audience analysis & relationship prioritisation.• Participants will each create a brand DNA.

The course is co-led by and Duncan Wallace of Animate Consulting and Charllotte Halliday of Nobel Ox. Animateprovide leadership development, coaching and consultancy with all sorts of passionate organisations on how toexpress and act on their values. Nobel Ox has over twenty years marketing experience, encompassing the commer-cial and non-commercial world. Noble Ox enjoys helping people who aim to enhance the quality of life.

A TWO-DAY COURSETuesday 14th January 2014

and Tuesday 28th January 2014(9:30am – 4:30pm)

trainers: Consultant Trainers Duncan Wallace and Charllotte Halliday COSTS: £264 M, £370 NM

Passionate Pitching!SkillsDevelopmentScotland

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Bullying and harassment at work can encompass a wide range of behaviours, such as the spreading malicious rumours,unfair treatment, picking on someone or undermining them - or simply denying them training or promotion opportunities.Such acts can be harrowing for the people involved, can disrupt an entire team or workplace, and end up in expensiveand time consuming claims against the organisation.

This course looks at what the legislation says and how to apply best practice in the workplace. We also look at simple tipsand procedures that you can use in order to promote a fairer, safer and more harmonious environment.


Trainer: Linden Stables, GCVS COSTS: £132 M, £185 NM

Dealing with bullying and harassment in the workplace

Planning and implementing disciplinary investigationsGathering all the facts is vital before taking any disciplinary action. The ACAS Code of Practice requires it, and employ-ment tribunals have ruled many dismissals to be unfair because the employer failed to carry out a fair and proper inves-tigation. This half day session is aimed at managers or employers who may be required to carry out disciplinaryinvestigations.

HALF-DAYMonday 17 March 2014

(1:30pm – 4:30pm)


Disciplinary Investigations

Understanding the law and best practice in this areaChange has become a way of life for many organisations - whether it’s about taking on new contracts, responding tofunding cuts, or simply trying to improve effectiveness. This full day session is aimed at Managers, CEOs and Boardmembers. Participants will gain a clearer understanding of the issues involved and increased confidence in planning forchanges that affect staff. .

Thursday 24th Apr 2014(9:30am – 4:30pm)


Restructuring, redundancy and changing contracts

Frustrated by sickness absence levels?Gain a structured approach to dealing with long term and persistent short term absences, based on good practice andlegal considerations. This session is aimed at line managers / supervisors and committee members with a staffing remit.

RUNS TWICEThursday 20th February 2014

Tuesday 29th April 2014(9:30am – 4:30pm)


Managing sickness absence

Keep up to date with employee rights and employer responsibilitiesDue to the breadth and frequency of changes, it can be difficult to keep up to date with employee rights and employers’responsibilities is important. This half day session, aimed at managers and Board members, will cover recent and forth-coming changes to employment law coming through legislation and case law decisions.

HALF-DAYWednesday 12 March 2014

(9:30am – 12:30pm)


What’s new in employment law?


FTOEligible


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A FIVE DAY COURSE

First runThursday 16th January 2014Friday 17th January 2014

Thursday 30th January 2014Friday 31st January 2014Friday 14 February 2014

Second runThursday 8th May 2014Friday 9th May 2014

Wednesday 21st May 2014Thursday 22nd May 2014Wednesday 4th June 2014

Trainer: Linden Stables, GCVS

COSTS (five days): £950 M, £1150 NM

Managing people

Your opportunity to take part in our acclaimed,ILM-endorsed, Managing People course, coveringthe main aspects of people-managementFrom the essentials of employment law to key interpersonal skills, this five daycourse explores the main aspects of managing people. Participation on this courseis a must for the manager who wants to get the best from their team. Delegateswill receive the Institute of Leadership and Management certificate. Over fivedays you will explore the main aspects of managing people, from the essentials ofemployment law to key interpersonal skills. Participation on this course is a must forthe manager who wants to get the best from their team.

Feel more confident and empowered in managing staff.Improve your working environment and your employee relations.Create a positive working environment.Get the right person through fair, lawful and accountable selection processes.Look at performance management and review your own procedures and skills.Learn to manage people effectively and to help staff achieve their objectives.Examine different problem scenarios, and gain the confidence to deal with them.Explore the implementation of learning within a team.

ILM endorsedtrainingThe course is endorsed through theInstitute of Leadership and Management (ILM)and delegates will receive the Institute of Lead-ership and Management certificate.

Save on costs!

The five days of ILM-endorsed training isdelivered at £950 for our member organisationsand £1150 for non GCVS members.

This is typically less than half the cost ofsimilar training from private organisations. AND,this training is eligible for a Flexible TrainingOpportunities grant of up to half its cost!


FTOEligible


FTOEligible

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A FIVE DAY COURSE:Wednesday 15th January 2014Thursday 16th January 2014

Wednesday 19th February 2014Thursday 20th February 2014Wednesday 2nd April 2014

(9:30am – 4:30pm)

Trainer: Duncan Wallace

COSTS (five days): £550 per place or £1000 for two places

A five day course facilitated by organisationaldevelopment experts

Developing your organisation is a constant process, and especially important when the economy is stagnating. Thisprogramme provides you with expertly-facilitated time out to learn about organisational development.

We use a variety of learning tools, processes and organisational change theories in a series of modules and coachingsessions. And crucially, over the duration of the learning programme, you will actually work upon an organisational de-velopment initiative that is tailored to your own organisation’s needs.

By learning together with other organisations on the programme you will broaden your applied working knowledgeabout how change happens, as well as creating a network of peers who are sharing the challenge. The programmetakes five days, spread over three months. We start with a two-day module, followed by individual coaching sessions,then another two-day module, more coaching and a final review day.

To get the best from this programme, we encourage organisa-tions to send two participants at management / developmentworker level who can work together in implementing the plannedorganisational change that comes out of this learning.

Save on costs!

The five days training is delivered at £550 perplace or £1000 for two places.

This is typically less than half the cost ofsimilar training from private organisations. AND,this training is eligible for a Flexible TrainingOpportunities grant of up to half its cost!

“I have absolute confidence that I can tackle any projectmanagement issue thrown at me thanks to Steve! ”


FTOEligible

Introduction to Project Management

Find the best methods to plan, organise and control projectsProject management is one of the best methods of managing an organisation in today’s environment of short term fund-ing regimes. Used properly it maximises the organisation’s effectiveness using a complex mix of hard and soft manage-ment skills. This course will investigate the best method of planning, organising and controlling your project(s) and equipyou with the necessary tools to manage effectively.

Trainer: Training Consultant Steve Brown COSTS £155 M, £205 NM

Developing your Project Management skills

A follow up to the popular ‘Introduction to Project Management’You may know what needs to happen, but how can you retain control and maintain authority for your projects? The daywill include tips and techniques for mitigating the impact when things don't go to plan. You'll explore how to managestakeholder relationships and expectations and learn how to develop a Critical Plan Analysis.

Trainer: Training Consultant Steve Brown COSTS:£155 M, £205 NM

RUNS THREE TIMESFriday 15th November 2013Friday 21st February 2014Wednesday 7th May 2014

(9:30am – 4:30pm)


FTOEligible


FTOEligible


FTOEligible

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RUNS THREE TIMESTuesday 29th October 2014Friday 10th January 2014Monday 28th April 2014

(9:30am – 4:30pm)







Better business

Best practice for joint working between organisationsIn the current climate of uncertainty in relation to public sector services and threats to budgets, a strong voluntary sec-tor is more needed than ever. It is all the more important that local voluntary sector organisations are in a position torespond collectively to other partners. Organisations need to work together to develop responses to a challenging oper-ating environment.

Likewise, current policy development is promoting changing the balance of power from the professional towards theservice user.

What can you do together to provide mutual support and build alliances?What can you offer other organisations and your service users?

Content will include:• Developing effective working relationships• Success factors• Obstacles and solutions

RUNS TWICEMonday 24th February 2014


Trainer: Consultant trainer Steve Brown COSTS: £132 M, £185 NM

Collaboration and co-production: doing it well

A one day course in behaviour management

Most managers and supervisors face the same question, “How do I get people to give their best efforts in their jobs andto the organisation?”

Managing employee performance is the single most difficult thing to do when you don't understand behaviour. Businessis behaviour; every action, every decision, every change is the result of what employees say and do.

Understanding behaviour at an individual level is the key to success. No organisation can produce results withouthuman behaviour. The subject that managers must be most expert in is how to create a work environment that bringsout the best in people every day. What you will learn:

• What is performance management• Why people do what they do.• The 5- step process for rapid change• Distinguish between results and behaviours• Why managing by results alone is ineffective and costly• What are behaviours and why you cannot manage non behaviours• How to analyse basic performance trends• How to use the power of positive reinforcement and avoid the common mistakes.

At the end of this course you will have:• A scientific model for analysing performance issues• An understanding of the key stages in the performance management process• Be able to provide positive reinforcement that maximizes performance

RUNS TWICEWednesday 13th November 2013

Monday 24th March 2014(9:30am – 4:30pm)

Trainer: Consultant trainer Iain Clague COSTS: £132 M, £185 NM

Effective management of people and performance


FTOEligible


FTOEligible



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This two-day course is for staff and board members in service providers who areresponsible for tendering for contracts and SLAs and carrying out negotiations.The course helps organisations take charge of the process and win contractsand SLAs that are in their best interests and those of their clients. Participants willtake away a number of tools that they can use in real-life bidding and negotiationsituations. Areas covered include:. Turning Best Value to your advantage. Capitalising on your strengths and unique selling points. Pros and cons of types of contract - “spot purchase”, “block purchase” and “unit purchase”. The contents of a contract . Drafting a service specification. Preserving quality . An introduction to Full Cost Recovery . Negotiating practice . Mastering the jargon

By the end the aim is that participants should be empowered to critically analyse and respond to contracting opportunities.They should have a renewed confidence in their organisation, in presenting their services and in representing their strengths.

Business Planning for Success

How to win Contracts and Service Level Agreements

Managing Budgets for Sustainability

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This course is for people who support or are responsible for budgeting, the fi-nancial aspect of funding applications and reporting to the Board on finances.

The aim is to boost competence in the most important areas of managing finances. It incorporates elements of fullcost recovery, estimating costs and building in sustainability. Topics include:. Financial jargon . Cash-flow projections . Reporting on income and expenditure. Introduction to full cost recovery . Budgeting for new services . Budgeting for core and projects. Software options . SORP . Structure of a balance sheet and interpreting

By the end participants will be able to effectively manage and present their finances for the maximum benefit of theboard and the organisation generally and to best advantage in budgeting for funding applications and in dealing withmultiple funders

This course can be a stand-alone or it can complement our training in business planning and in contracting / servicelevel agreements (see below)

Trainer: GCVS Consultant Trainer John Bonnar, MBA, DipM

Trainer: GCVS Consultant Trainer John Bonnar, MBA, DipM

Costs: £260 M, £370 NM

Trainer: GCVS Consultant Trainer John Bonnar, MBA, DipM Costs: £132 M, £185 NM

Costs: £260 M, £370 NM

A TWO DAY COURSERUNNING TWICE

First run:Wednesday 23rd October 2013and Monday 11 November 2013

Second runWednesday 23rd April 2014

andWednesday 30th April 2014(all days 9:30am – 4:30pm)

This two-day course is for everyone involved in securing core and project fund-ing or in managing or governing an organisation. The organisations that thrivein today’s environment are those that take charge of their future. Experienceshows that the charities that gain the confidence of funders and win support arethose that are able to demonstrate a clear mission and direction. The course willfamiliarise participants with tools and techniques for business planning in thecharity sector and enable people to practice using them. Topics include:. Linking what, why and how you do things with funding opportunities. Appreciating and building on strengths . Utilising trends in your environmentthat are critical for your work . Preserving and protecting your work. Creating SMART objectives . Converting ideas into funding proposals. Profiling your work clearly and concisely . Structuring a Business Plan. Work out how Boards can best contribute . Monitoring and evaluation including performance indicators. Creating work plans for implementation . Mastering jargon

Participants will take away practical tools that they can use to create business plans. They will be able to understandhow to convey the importance of their work and structure ideas into proposals.

A TWO DAY COURSE, RUNNING TWICE

First run:Friday 22nd November 2013

and Friday 29th November 2013

Second run:Monday 12th May 2014

and Monday 26th May 2014(all days 9:30am – 4:30pm)

A ONE DAY COURSERUNNING THREE TIMES

Wednesday 6th November 2013or Monday 20th January 2014

or Friday 25th April 2014

(9:30am – 4:30pm)


FTOEligible


FTOEligible


FTOEligible







Information Technology

Gain the necessary skills and knowledge to: launch and exit Excel, create new files, enterand edit data, enter formula and calculate percentage figures.

Trainer: Indicia Training COSTS: £132 M, £185 NM

Introduction to Microsoft Excel 2007 - Level 1

RUNS THREE TIMESMonday 9th December 2013Friday 7th February 2014

Friday 25th April 2014(9:30am – 4:30pm)

Learn how to use Microsoft Excel 2007 to streamline and enhance your spreadsheetswith templates, charts, graphics, and formulas.


Intermediate Microsoft Excel 2007 - Level 2RUNS THREE TIMES

Monday 16th December 2013Friday 14th February 2014

Friday 16th May 2014(9:30am – 4:30pm)

Expand your excel skills. Understand and use 2007 new features such as the office button, ribbon quick access tool bar,pivot tables, pivot charts, advanced functions, multiple sheet and advanced formulas.


Advanced Microsoft Excel 2007 - Level 3 Friday 24th January 2014(9:30am – 4:30pm)

Learn how to create a simple database or understand existing databases. The course coversthe creation of tables, relationships, forms and queries.


Introduction to Microsoft Access 2007 - Level 1RUNS THREE TIMES

Friday 13th December 2013Wednesday 5th February 2014

Thursday 15th May 2014(9:30am – 4:30pm)

IT courses, delivered by experts- and pitched at the level you need

All courses are delivered by IT experts Indicia Training. The benefits of this partnership are:• Each participant receives a course manual to take away• Each participant gets full access to Indicia’s telephone and e-mail helpdesk for 12 months

Which level of course meets your needs?Level 1 Introductory course: aimed at new users, or for users wishing to clarify existing knowledge.Level 2 Intermediate course: aimed at users who have Level 1 knowledge, or for experienced users wishing to

clarify existing knowledge.Level 3 Advanced course: For users who have attended Level 1 and 2 courses, or for experienced users.

All courses are delivered using 2007 Microsoft OfficeWithin reasonable boundaries (ie, at times that are not disruptive to the overall flow of thelesson), our trainer will be happy to refer back to Microsoft 2003 and forward to Microsoft2010, for attendees who use these versions.


FTOEligible


FTOEligible


FTOEligible


FTOEligible

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Create and amend reports and work with reports in different views, use auto reports,subforms, create forms, use existing forms as subforms and use the FormWizard.


Intermediate Microsoft Access 2007 - Level 2RUNS THREE TIMES

Wednesday 18th December 2013Friday 14th March 2014

Wednesday 14th May 2014(9:30am – 4:30pm)

Take your existing Access skills to another level: learn how to create and amend relationships- export, import and link data - create, edit and run macros.


Advanced Microsoft Access 2007 - Level 3 RUNS THREE TIMESThursday 28th November 2013

Monday 3rd February 2014Friday 2nd May 2014(9:30am – 4:30pm)

For people responsible for creating and modifying project plans, and needing a tool tomanage these project plans. Attendees should have an understanding of project managementconcepts and a basic knowledge of Microsoft Word and Microsoft Excel.Trainer: Indicia Training COSTS: £132 M, £185 NM

Introduction to Microsoft Project 2007 - Level 1 RUNS TWICE:Friday 21st February 2014Tuesday 20th May 2014

(9:30am – 4:30pm)

Learn how to create, format, revise, and print publications. The course covers website publishing,mail merges, interactive forms - and much more.


Introduction to Microsoft Publisher 2007 - Level 1RUNS TWICE:

Monday 13th January 2014Wednesday 21st May 2014

(9:30am – 4:30pm)


FTOEligible


FTOEligible


FTOEligible


FTOEligible

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This one day session is aimed at people who are fairly new to funding, or who need a refresher in starting the fundingprocess. From where to look for funding, the importance of matching criteria to needs to managing the budget andreporting back to funders, the session contains all the critical elements you need to consider when starting the fundingprocess. The session will consider:

• How to find out what funding is available • How planning reduces the risks of failure• The pro’s and cons of Jargon and Buzzwords • What to include in budgets and full cost recovery• Monitoring and evaluation tools

At the end of the session, participants will:• Know where and how to look for funding • Understand the importance of planning• Have a good idea how to pitch their request to the funder and keeping them informed• Have an overview of budgets • Understand the importance of reporting

Funding / Governance

Accounting

This is for those who are new to using Sage Line 50 or are considering purchasing it. The course is a basic introductionand covers topics such as setting program defaults, setting up customer and supplier accounts, inputting opening bal-ances, customising the nominal ledger, producing the trial balance, processing credit and cash transactions, producingvarious reports etc. The course will also take a brief look at financial and management information that can be producedby Sage and discuss more advanced features that future courses may cover.

Trainer: Consultant trainer David Nicholls

Trainer: Consultant trainer David Nicholls

Building on the Introduction to Sage course delegates will learn how to use VAT principles to generate VAT returns,produce bank reconciliations and produce a variety of reports such as budget reports and profit and loss accounts to aidmanagement reporting.

Introduction to Sage Line 50

Intermediate Sage Line 50

COSTS: £132 M, £185 NM

COSTS: £132 M, £185 NM

Trainer: Isobel Winning, GCVS

Trainer: Isobel Winning, GCVS

Getting started with Funding

Getting Governance Right

COSTS: £132 M, £185 NM

COSTS: £132 M, £185 NM

RUNS THREE TIMESThursday 31st October 2013Friday 10th January 2014Thursday 24th April 2014

(9:30am – 4:30pm)

RUNS TWICE:Tuesday 26th November 2013

Friday 7th March 2014(9:30am – 4:30pm)

Wednesday 27th November 2013

Tuesday 4th February 2014


FTOEligible


FTOEligible


FTOEligible

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Supported by GCC IntegratedGrant Fund

Good governance is an important factor in running any voluntary organisation, whether a tiny community group or a largecharity – if the organisation is run properly, its success will be that much more assured. The session will consider;• What governance is and why is it important • the ideal ingredients of a successful board• Who should lead the organisation and their responsibilities to others • Communication with other board members,staff and stakeholders • The right tools for the job – the importance of policies, procedures and rulesAt the end of the session, participants will;• Understand why clearly drawn lines of responsibility will make their organisation more effective • How the rightmix of people can enhance the performance of the organisation • Know the roles, responsibilities and duties of boardmembers • Have an overview of how good communication can reduce poor performance • Have access to abank of templates and resources to help to strengthen their organisations.The session will be appropriate for voluntary groups or registered charities, participants should note that best practicemodels based on charity trusteeship will be used as models. It is recommended that at least two board members shouldattend the training in order to be able to cascade the learning within their own boards.









Equalities

Understanding new legislation and the implications for your organisationBritain’s new Equality Act became law in October 2010. It brings together nine separate pieces of legislation into onesingle Act, replacing previous legislation such as the Race Relations Act 1976 and the Disability Discrimination Act1995. It is vital that voluntary organisations understand the new legislation and this day-long course is the perfectplace to gain the core knowledge that your organisation needs. Explore the main areas covered by the Act, includingage, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership andpregnancy and maternity, looking at what has changed and what is new. And we will explore ways to help you makeyour workplace a fair environment compliant with the law, including positive action in the workplace

Tuesday 22nd April 2014(9:30am – 4:30pm)

Trainer: Carol Young, CRER COSTS: FREE

Equality Act 2010: What Do We Need to Know?

Trainer: Carol Young, CRER COSTS: FREE

Equalities monitoring is an essential tool for mainstreaming equality and diversity. It’s also an increasingly importantelement of funding requirements. This one day introduction to equalities monitoring guides you through the processwith best practice examples, ideas on how to use the information you collect and practical tips for implementingsuccessful monitoring systems. Issues covered include: planning, designing and introducing equalities monitoring;protected characteristics under the Equality Act 2010; how to maximise response rates; how to use the informationcollected; compliance with data protection legislation.

Monday 9th December 2013(9:30am – 4:30pm)

Introduction to Equalities Monitoring

The Equalities courses on this page are FREE, thanks to our partnership with the Coalition for RacialEquality and Rights (CRER). Formerly known as Glasgow Anti Racist Alliance CRER is focused on help-ing eliminate racial discrimination and harassment, and promoting racial justice across Scotland.

www.crer.org.uk

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www.crer.org.uk

Social Enterprise training

www.ceis.org.uk

GCVS has teamed up with Community Enterprise in Scotland to bring you first-ratetraining designed to help Glasgow’s Third Sector Social Enterprises to thrive and grow.

CEiS provides business advisory services to social and community enterprises across Scotland. Italso organises events and innovative employability programmes to help people back to work, andprovides training such as that advertised on these pages.

Find out for yourself how CEiS can help your organisation:

Web: www.ceis.org.ukEmail: [email protected]: 0141 425 2900

Social Enterprise training - by the experts!

supporting enterprisesand communities

The term ‘social enterprise’ is widely used to describe enterprising third sector organisations but what does it actuallymean? To answer this, reference will be made to the wide diversity of social enterprise organisations currently operatingin Scotland and the UK, the range of services and activities provided by these organisations, and how socialenterprises develop their income generation potential.

This half day course will also introduce the range of legal structures currently available for the Third Sector and howthese structures relate to social enterprises, including the traditional ones of Company Limited by Guarantee andDevelopment Trusts, and the newer Community Interest Company (CIC), and Scottish Charitable IncorporatedOrganisation (SCIO) structures. The course will also cover issues around Charitable Status, setting up a tradingsubsidiary, what is a Trustee, and roles and responsibilities for Directors. Where appropriate, references will be madeabout the social business reasons influencing such structural developments.

HALF-DAYThursday 28th November 2013

(9:30am – 1:00pm)

Trainer: John Black, CEiS COSTS: £35 M, £50 NM

What is Social Enterprise?

How can you price your services without first of all knowing what a service costs? Third Sector organisations areincreasingly required to demonstrate their ability to cost and price their services in a manner that is effective andrealistic in order to provide boards and managers with accurate information with which to make key strategic deci-sions. This practical 1-day course demonstrates how to go about costing your services and having done that, whatyou need to consider in order to accurately price those services. In addition we examine financial ratios and howyou can apply them in your organisation.

Thursday 22nd May 2014(9:30am – 4:30pm)

Trainer: Alex Rooney, CEiS COSTS: £35 M, £50 NM

Costing and Pricing your Services


FTOEligible


FTOEligible

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www.ceis.org.uk

www.ceis.org.uk

Good governance of voluntary sector organisations has never been more important. This half-day course is for Boards,Management Committees, Trustees and Senior Managers of voluntary sector organisations and will explain what isgovernance, how governance relates to the Mission, Aims and

Objectives of the organisation and the fundamental principles of good governance. Practical advice will be offered onhow to improve the effectiveness of Boards, Management Committees and Trustees, the role of senior managers ingovernance and their relationship with the Chairperson and how governance relates to staff, volunteers and the wholeorganisation working effectively as a team.

HALF-DAYThursday 27th March 2014

(9:30am – 12:30pm)

Trainer: John Black, CEiS COSTS: £35 M, £50 NM

Governance for Social Enterprise

Budgeting effectively is one of the cornerstones of any well-managed organisation. This practical and participative 1-day course is specifically designed to identify all the issues you need to consider when constructing an annual budgetfor your organisation.

A budget generally is made up of 2 separate components – Income and Expenditure and Cash Flow. This coursedemonstrates how they differ and highlights the importance of good cash management. Funding applications are in-creasingly more demanding with respect to the amount of financial information required to support applications. The lat-ter part of the day demonstrates how to adapt your budget and periodic accounts in order to reflect the effects asuccessful funding application has on your business in order to clearly show the benefits of the award.

Thursday 27th February 2013(9:30am – 4:30pm)

Trainer: Roy Crosby, CEiS COSTS: £35 M, £50 NM

Constructing a budget and adaptingit for your funding application

Just Enterprise - business support for YOUAre you interested in starting a social enterprise or do you need assistance to develop andgrow your existing third sector organisation? Just Enterprise business support, start-up,procurement and learning services are available to help.

Supported by the Scottish Government, Just Enterprise assists Enterprising Third SectorOrganisations who show the greatest potential to grow and develop sustainably – thatcould be in terms of income, employment or contracts secured.

CEiS manages the contract on behalf of the Scottish Government. For information onleadership programmes, business development workshops and the business supportavailable for social entrepreneurs and Enterprising Third Sector Organisations, visit theJust Enterprise website: www.justenterprise.org.uk or call us on 0141 425 2939

www.justenterprise.org.uk

or call us on 0141 425 2939

GlasgowTHIRD SECTOR INTERFACE

Glasgow’s Third Sector, working together

CEiS is one of the three organisations who make upGlasgow’s new Third Sector Interface.See page 4 for more details.

Stronger Together


FTOEligible


FTOEligible

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www.justenterprise.org.uk

Managing Volunteering

Workshops designed for the busy volunteer manager

The Complete Volunteer Manager training series

Providing a detailed understanding of all the basic skills and knowledge needed by someone who has to recruit, trainand manage a body of volunteers as part of their work. Together, the workshops build into a solid foundation that willinstill confidence and assuredness in the volunteer manager’s ability.

Module 1 Preparing for Volunteers Monday, 13th January, 2014. 09:15-12:30then again Monday, 5th May, 2014. 09:15-12:30

Module 2 Recruiting Volunteers Monday, 20th January, 2014. 09:15-12:30then again Monday, 12th May, 2014. 09:15-12:30

Module 3 Managing Risk Monday, 27th January, 2014. 09:15-12:30then again Monday, 19th May, 2014. 09:15-12:30

Module 4 Retaining Volunteers Monday, 3rd February, 2014. 09:15-12:30then again Monday, 26th May, 2014. 09:15-12:30

Module 5 Facilitation Skills Monday, 10th February, 2014. 09:15-12:30then again Monday, 2nd June, 2014. 09:15-12:30

Cost: £40 per event (Book all five together to earn a discount of £30 - total cost £170)Venue: Volunteer Glasgow, 10 Bothwell Street, G2 6LU

To book your place on any of the modules:Contact Jim King, Training Officer at Volunteer Centre Glasgow -0141 226 3431 or [email protected]

Further details: www.volunteerglasgow.org

“I learned many skills and gained a good knowledge ofhow to recruit and retain volunteers. ”In addition to promotingand supporting volunteering,Volunteer Glasgow hasa successful track recordin providing communitydevelopment, befriending andmentoring, training, communitycare, and advisory services tothe general public and to a rangeof specific client groups acrossthe city.

Visit us atwww.volunteerglasgow.org

NOTE that VolunteerGlasgow are handlingtheir own bookings for

these courses

NOTE that venue is notthe Albany Centre

All modules run 9.15am-12.30am on the dates below:

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www.volunteerglasgow.org/organise/managing/awards



Volunteer Friendly Award – mutual support

Opportunities to meet up, share progress and discuss achievements and challenges

The Volunteer Friendly Award is a simple, user-friendly quality standard designed by Volunteer Centre Dundee to sup-port, recognise and reward groups in Scotland who are good at involving volunteers. Volunteer Friendly helps you totake a systematic look at what you do and how you do it. It offers a flexible approach whichallows your group to work at its own pace, with full support from Volunteer Glasgow.

Following on from a successful new initiative in 2012, Volunteer Glasgow are currently hosting regular, Mutual SupportGroup meetings. These began in October 2012 and the group is gradually growing.

Venue: Volunteer Glasgow, 10 Bothwell Street, G2 6LUDates: 15th January 2014 at 1:00 12th March at 1:00

For further information please contact Training Officer, Jim King - [email protected] visit: www.volunteerglasgow.org/organise/managing/awards

Best Practice Networking Mornings

Networking meetings for busy volunteer managers

Our FREE half day networking mornings are designed to give the isolated, but busy volunteer manager the chance toshare ideas, work on their practice, solve burning volunteering issues, hear about new initiatives, and take advantageof other supports available. The next of these quarterly meetings will be held in north-east, south and north-west Glas-gow on 18th, 19th and 20th of November 2013, respectively. There will also be a meeting for citywide and national vol-unteer managers on the Monday 18th November. To discuss, please call the office, and to book a place at one of thesepopular events contact [email protected]

Venues: Held in each of the three GCC delineated areas - North West; North East; and South.Dates:Monday 18th November – Citywide/National – Robertson House, Bath StreetTuesday 19th November – North WestWednesday 20th November – SouthThursday 21st November – North EastTuesday 18th February – North WestWednesday 19th February – SouthThursday 20th February – North EastFriday 21st February – Citywide/National

To book a place at these popular events contact - [email protected]

23

NOTE that VolunteerGlasgow are handlingtheir own bookingsfor these courses.

NOTE thatVolunteer Glasgoware handling theirown bookings forthese mornings.



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Training for Trainer / Facilitation Skills

This well-established GCVS course has now been endorsed by the Institute of Leadership and Management.All participants, upon successful completion, will receive an ILM certificate.

On this two-day course you will learn how to put together training courses and workshops. We examine the role of the trainer,looking particularly at the knowledge, skills and qualities needed of a trainer. We also look at planning and preparing trainingsessions. The course is ideal for those new to the training role, or those who are interested in becoming a trainer. Aims ofthe course:

. To identify the skills and qualities needed by a trainer

. To understand how different people learn best

. To learn techniques to enhance planning and delivering of training

Course content includes:. The Training Cycle . Learning theorists such as Kolb, Tuckman and Adair. The importance of planning your training . Factors that affect delivery of training. Dealing with different personalities . Different learning styles. Diffusing difficult situations . Evaluation tools. Formal assessment and feedback of your training

This course is very participative and requires all participants to become actively involved in discussions within the group.Participants also prepare their own short training session, for delivery to the group on day two.

A TWO DAY COURSETuesday 11th february 2014

and Thursday 13th February 2014(9:30am – 4:30pm)

Trainer: Ruth Farquharson, GCVS COSTS: £290M, £330NMCost includes £66 cost of ILM certificate

ILM Training for Trainers

On this course participants will have an opportunity to increase their understanding of the use of facilitation within a groupenvironment and to develop skills in facilitating. Participants will explore the role of the facilitator and facilitation models.Participants will also learn handy tips that help facilitating groups thinking and will look at how group dynamics affect thepurpose and outcome of joint working.

RUNS RWICEThursday 27th February 2014

Friday 23rd May 2014


Facilitation skills SkillsDevelopmentScotland

FTOEligible


FTOEligible





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Social Return on Investment

A four day course(plus individual coaching)

Begins February 2014Actual dates TBC

SocialReturnOn Investment

SROI gives you the tools to tell yourorganisation’s storySocial Return On Investment (or SROI) is a new and very spe-cific way of evaluating the impact and worth of organisations. Ituses monetary values to measure change in ways that are rel-evant to the people who benefit or contribute to it.

The GCVS SROI programme has gained a huge reputationover the past two years. It has been especially designed tolead participating organisations through a series of trainingworkshops (along with homework and coaching) so that theycan learn to apply SROI techniques to improve their own organi-sation. The pace and coaching in the programme is designedto be flexible to the needs of individual organisations.

. Understand SROI evaluation and how it works

. Be able to apply SROI principles and practices

. Learn how to use SROI processes

. Improve your organisation’s evaluation processes

. Identify ways to measure key indicators

. Share strategies for capturing the story of change

. Apply monetary value in evaluationFor further information, or to make an initial expressionof interest in taking part, email course [email protected]

Times: 9.30am - 4.40pm (surgery times to be advised)

Trainers: Consultant trainer Simon Malzer

SAVE ON COSTSThe cost of this SROI programme, for two attendees is £1200. That covers five days training andalso a bespoke surgery session. The course is eligible for The Flexible TrainingOpportunities grants, which could save you up to half this cost. We will bepleased to advise on how to apply at no commitment for the FTO grant .


FTOEligible


FTOEligible

Stakeholder impact

Dynamic change

Intellectual property

Risk

Environmental

Psychological

OrganisationalImpact

Value


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Tackling the root causes to employment.All too often the long term unemployed feel that the support and solutions available are not right for them. This oneday course considers how to work at an individual level to identify barriers to employment, and how to address themin partnership with the client. It explores psychological issues which can affect engagement and confidence, anddiscusses and develops a structured approach to identifying individual characteristics and solutions. This programmeis designed for third sector professionals providing employability support to their clients, as well as Welfare to Workproviders offering employment services in Glasgow and the West of Scotland. Content includes:

RUNS TWICEThursday 21st November 2013

Thursday 3rd April 2014(9.30am - 4.30pm)

RUNS TWICEThursday 23rd January 2014

Thursday 15th May 2014(9.30am - 4.30pm)

COSTS: £132 M, £185 NMTrainer: Consultant trainer John Kimmet

•The psychology of barriers. How individual self image and beliefs can produce unique barriers to engagement• Understanding the human potential for growth – humanistic psychology • Understanding the hierarchy ofmotivation • Group case-studies and presentations • Understanding the importance of self efficacy and self es-teem in tackling challenges • Effects on behavioural choices, personal motivation, thought patterns and responses,health behaviours • Discussing the destiny idea and how to change the thinking of our customers • Group casestudies and presentations

By the end of this course delegates should have a clearer understanding of : • The psychological background toindividuality • Individual cases require individual consideration • The pitfalls of a one-size-fits-all approach to casemanagement • Correctly positioning clients in terms of their motivation and self-efficacy • Developing partnershipapproaches to case management

Personal barriers to employment

A day designed for professionals workingto support young people in the community.

This one day programme looks at some factors that may undermine the confidence of young people, and examinesways that they can be supported to face the future with confidence and self belief. The day is designed for publicand voluntary sector professionals working to support young people in the community. We look at:• what is confidence? Why is it so important, and why is it so fragile? • society’s perceptions of young people andthe dangers of stereotyping • the nature of young people’s perceptions of themselves and how they are perceivedby others • understanding individuality, the characteristics of the individual, and the triggers of motivation • toolsto develop confidence and the value of positive relationships, networks and support • how are young people af-fected by public processes? • workshop - peers and families, and how these can affect the confidence and selfesteem of the young. • workshop – supporting the development of self-esteem and self-efficacy in young people.

COSTS: £132 M, £185 NMTrainer: Consultant trainer John Kimmet

Inspiring confidence in young people

RUNS TWICEWednesday 8th January 2014Wednesday 5th March 2014

(9.30am - 4.30pm)For anyone who provides nutrition for the elderly.Good nutrition is increasingly recognised as a key factor in leading a healthy and active life in our older years.A good diet can provide all sorts of protections - against illness or disease, confusion, depression and poor communication.GCVS, in partnership with Complete Nutritional Care, is hosting this one day training session to help you to improvethe health and wellbeing of your older clients. Attendees will gain the basics knowledge and confidence to provideand deliver excellent nutritional care to their service users. Areas covered include: • The overall dining experience• Factors affecting the nutritional intake of older people • Common misconceptions about food for the elderly• Some tricks of the trade to encourage eating. • Cost-control and thinking ahead • Fluid and hydration• Ways to check that your customers are eating and drinking well.

There will also be the opportunity to discuss, in a friendly and secure environment, your own issues and concernssurrounding nutritional provision.

COSTS: £132 M, £185 NMTrainer: Consultant trainer Iain Clague, Complete Nutritional Care

Nutrition in Older Years

Supporting your client groups







Trainer: GCVS Consultant trainer Neil Turner

Adult Support and Protection

Trainer: GCVS Consultant trainer Graham Angus

Trainer: Glasgow Council on Alcohol

Alcohol Awareness

COSTS: £70 M, £90 NM

COSTS: £132 M, £185 NM

COSTS: £132 M, £185 NM

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Osteoporosis is a common problem that causes bones to become abnormally thin, weakened, and easily broken.Women after menopause are at a higher risk due to lower levels of estrogen, and all older people are particularly vul-nerable. Such is the risk that much thought and effort is now being given by the NHS into how to dleay or prevent os-teoporosis, and thus keep people active and in their own communities.

This course is aimed at carers and voluntary sector workers working with older people. The aim is to give the knowl-edge and skills to help them to help their target group to avoid osteoporosis. The course centres around a few maintopics, namely;

. nutrition and the importance of key vitamins and minerals,

. lifestyle issues such as diet, smoking and drinking

. training - and the importance of weight bearing activity and exercise

Osteoporosis prevention in older people Monday 10th March 2014(9.30am - 4.30pm)

Tuesday 11th February 2014(9.30am - 4.30pm)

A HALF-DAY COURSERUNS TWICE

Friday 10th January 2014or Thursday 24th April(9.30am - 12.30pm)

A half-day course providing knowledge and understanding of the Adult Support andProtection (Scotland) Act 2007. The course raises awareness of the Act and exploresissues such as:• Definition of an ‘Adult at Risk’• Consent• Capacity• Confidentiality• Indicators of harm• Reporting of harm

This one day course serves as an introduction to the effects of alcohol and to ways of working with people who haveproblems with alcohol. This course is aimed at participants who have little formal training but whose service usershave issues around their alcohol use.

The course will provide participants with the ability to support service users to make informed choices about theiralcohol use. Learning outcomes:• An increased understanding of the effects of alcohol• An introduction to strategies when working with people with alcohol problems• An examination of attitudes to alcohol• Knowledge of alcohol support services• Knowledge of alcohol theories and treatment models.

See the latest additions to our training calendar online atwww.gcvs.org.uk/learning_and_development







www.gcvs.org.uk/learning_and_development

Trainer: Mike Mawby , Getting It Right For Every Child Team

Trainer: Lynn Townsend , Getting It Right For Every Child Team

COSTS: FREE

COSTS: FREE

Getting It Right For Every Child (GIRFEC)

GIRFEC and children’s wellbeing

The wellbeing of children and young people is at the heart of The Scottish Government’s Getting It Right For EveryChild. The approach uses eight areas of wellbeing in which children and young people need to progress in order to dowell now and in the future. The eight indicators - are Safe, Healthy, Achieving, Nurtured, Active, Respected,Responsible, Include. These eight areas are set in the context of the ‘four capacities’ at the heart of the Curriculumfor Excellence. These aim to enable every child and young person to be a successful learner, a confidentindividual, a responsible citizen and an effective contributor.

At this free session, Lynn Townsend, Implementation Advisor of Scottish Governments GIRFEC Team,will talk about how GIRFEC is aiming to implement a joined up, collaborative approach to children’s wellbeing.

An interactive training for trainers workshop on Getting It Right For Every Child (GIRFEC).

GIRFEC is the overarching Scottish Government policy for all children’s services in Scotland both statutory and voluntary.Key elements of which it is proposed to be enshrined in legislation through the Children and Young People (Scotland) Bill.This workshop will seek to provide an overview of the GIRFEC approach and developments. It will seek to set GIRFECwithin the broader strategic context of a range of Scottish Government policy initiatives in the led up to the Children andYoung People (Scotland) Bill. It will also seek to follow the GIRFEC process through from a child’s involvement in uni-versal services of Health and Education, through the raising of initial concerns up to active engagement by services.

This workshop has been developed from materials from a range of sources including Highland Child ProtectionCommittee, West Lothian Council and the Scottish Government “Guide to Getting it right for every child”. The sessionwill seek to develop a programme building on a tried and tested template that is fit for use by a wide range of ThirdSector organisation within Glasgow City.

A THREE HOUR SESSIONTuesday 26th November 2013

10.00am - 1.00pm

A TWO HOUR SESSIONTuesday 4th February 2014

10.00am - 12.00pm

See more on GIRFEC at www.scotland.gov.uk/Topics/People/Young-People/gettingitright

Children’s Services Training

Thanks to funding from the Scottish Government GCVS is able to offer FREE training for small local community basedchildren’s services organisations. GCVS is working in partnership with the Scottish Government to offer this new trainingprogramme. The only criteria for accessing this free training is that you are a registered organisation working with childrenwithin a local geographical area in Glasgow. Please note that although the training is free of charge it is not free ofcost and we would ask that you only book places if you are sure you can attend.

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www.scotland.gov.uk/Topics/People/Young-People/gettingitright

Trainer: Children in Scotland COSTS: FREE

Child Protection: technology, internet and social media

The internet is such an integral part of children and young people’s lives and it opens up so many educational and social opportunities,giving them access to a world of information and experiences. As technology advances, the ways in which we communicate,receive and send information constantly change. This provides a great opportunity for organisations to promote their activities andcommunicate easily with members but it can also put children and young people at considerable risk, which is why safeguards mustbe put in place.

Whether on a computer at school, a laptop at home, a games console or mobile phone, children and young people are increasinglyaccessing the internet whenever they can and wherever they are. As you would protect children and young people in the real world,you will want to make sure that they are safe whatever they are doing.

Friday 15th November 2013(9.30am - 4.30pm)

Trainer: Children in Scotland

Child Protection Procedures - an introduction

Child Protection for Managers and Designated Persons

This essential workshop for practitioners explores the steps organisations should take where there are concerns that a child could be atrisk of harm or abuse. It explains where the recommended procedures come from and why organisations should endeavour to followthem if they are to make an effective contribution to the protection of children, and looks at the Scottish Government's child protectionreform programme and key related publications. The course is suitable for all those working with children and young people in a wide va-riety of settings, particularly teachers, youth and community workers, childcare professionals and social workers. Learning objectives:. to develop an awareness of relevant legislation and define the role of the child protection agencies . understand the nature andclassification of abuse . understand how concerns about abuse usually come to our attention and how they should be managed. understand the role of a designated person for child protection and internal and external referral procedure . gain knowledge ofgood practice in relationships with parents and carers.

This training examines the various roles and responsibilities of designated persons for child protection within the context ofnational policies and frameworks. Participants will explore key themes around the role of the designated person for childprotection, policy, referral procedures, support to staff, and best practice in safeguarding children and young people. The workshop willinclude the key pieces of child protection legislation and current national policy developments and their implications for participants’ ownwork, making reference to GIRFEC and risk assessment, Equally Well and the Early Years Framework. The course is suitable for allthose taking the lead on the protection of children and young people in a wide variety of settings, particularly teachers, youth and com-munity workers, childcare professionals and social workers. Learning objectives: . examine your contribution to the protection of childrenin your working environment . learn how to support a member of staff reporting concerns and how to record a disclosure . identify ap-propriate and effective systems of referral to the statutory child protection agencies . reflect on the value and role of a designated personfor child protection within an organisation . be aware of the systems for storing information and improve confidence regarding confiden-tiality . identify any existing barriers to the effective implementation of child protection policy . understand the role of the designatedperson for child protection in terms of safe recruitment and the PVG scheme.

Monday 4th November 2013Half day 1.00pm - 4.30pm


Friday 8th of November 2013(9.30am - 4.30pm)

COSTS: FREE


Preparing for Inspections

Education Scotland has developed an inspection process that aims to support your school’s approach to self evaluation and improvementplanning. Inspections can be seen as creating work but this workshop will explore how you can get the most out of an inspection tohelp you develop and improve your school. This training day will be of interest to practitioners and managers working to support children,young people, parents or carers, in a variety of settings. This includes teachers and other school and out- of-school care servicesstaff, youth and community workers, childcare and health professionals, and social workers. The programme covers:. reference to key resources . how well do you know your school / establishment . self evaluation tools and techniques. self evaluation in practice . learning and teaching review systems . exploration of how to establish a successful pupil focusgroup . how to make the inspection process a positive experience for all.

Tuesday 29th OctoberHalf day 9.30am - 12.45pm

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Social Media for Social Good

GCVS EssentialsThings you need to know to grow

Upcoming learning events from GCVS

The fourth running of our acclaimed learning event, featuring a packed day ofexpert talks and workshops to help charities, voluntary and community groups andsocial enterprises get the most out of Social Media.

This special one-day event from GCVS uses a mix of practical workshops and inspira-tional talks to look at some of the main elements of Social Media, and its uses, in acommunity and voluntary sector context. The event is suitable for charities, communitygroups, social enterprises and other third sector organisations as well as public or privateorganisations looking to connect with the sector.

Only £115+VAT for one delegate, £200+VAT for two,with a further 20% discount for GCVS members

Tuesday 3rd December 2013

Wednesday 20th November 2013

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To book places at any of these events, [email protected] or call 0141 332 2444

Presenting yourself and yourorganisation in the best light

Good, Better,Best

Crafting a speech, talking to an audience, avoiding Death by PowerPoint, better communicationsat work, talking the funders’ language - and much more!

A packed day of expert talks and workshops that will give you the knowledge and skills to perform to yourbest in front of an audience, wether you be speaking, pitching or presenting.

Only £115+VAT for one delegate, £200+VAT for two,with a further 20% discount for GCVS members






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Trustee DayNew trustee?Thinking about becoming one?Been one for ages?

To help you carry out your duties effectively as a trustee, it is impor-tant to know what is expected of you by your executive team, yourfellow trustees and the staff of your organisation. A big part of that ishow best to use your own skills, knowledge and life experience in therole of Trustee. Early in 2014, for one day, we will be focussing theexpertise of the Albany on the role of a trustee and the relationshipsthat make it so rewarding.

In the morning, we will look at the business, management, governance, and legal requirements. In the afternoon we willconcentrate on the ambassadorial role of trustees – what’s involved and the staff/executive/board interfaces.

The Trustee Day morning and afternoon sessions of workshops frame a discussion panel event when you will have theopportunity to quiz experts and experienced trustees, and discuss problems with your peers.

We hope that you will also tell us about the sorts of follow up workshops that the Albany can host to make life a wee biteasier for you. We have in mind subjects like – what makes a good induction and refresher session; diversity - does yourboard reflect the community it serves; catch up and cope with sector changes.Workshops and discussion will be led by experts from the voluntary sector and statutory bodies.

Look out for more details on our website soon. www.gcvs.org.uk/learning_and_development

February / March 2014 DATE TBC

There has never been a more dynamic time to be working with or in communities. The economic climate, risingunemployment, welfare changes, cuts and changing priorities have created a cauldron of change that is impactingon both workers and the people they work with. However adverse situations can bring out the best in people. Confi-dent, knowledgeable and skilled workers are more needed than ever. How can you support and empower people incommunities to rise to the current challenges and opportunities? This two day programme will

• Examine the current national and local context and how it impacts on you• Support you to identify how you could better support people• Explore where your strengths and learning needs lie• Share learning tools and skills to strengthen your effectiveness• Enable you think about your work and future positively

The course will be of benefit to people working in a number of different community and regeneration settings, particularlythose who feel disconnected from other workers.

Signs of the Times A TWO DAY COURSE:Thursday 28th November 2013

and Thursday 5th December 2013

Trainers: Consultant Trainer Steve Brown and GCVS Senior Manager Helen Scammell

A two day training course to supportpeople working with and in communities

Cost tbc

Free - but please commit to attending.Non-attendees without valid reason will be liable

for the £260 cost of the programme

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Click here to book places. Please state the course name and the date you wish to attend

Click here to book places. Please state the course name and the date you wish to attend



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Helping employers to be good employersThe GCVS Employers’ Advice Service

Very few small-to-medium sized organisations can afford to employ apersonnel specialist, and that’s what this well-established and well-regarded service from GCVS service offers you.

Help with personnel issues when you need it - and before!

Whether your organisation employs one person, fifty, or five hundred your obli-gations as an employer, and their rights as employees are virtually the same...and voluntary sector employers are subject to the same employment laws as theprivate and public sector.

The costs of getting it wrong can be huge, with an impact on morale, internaland public relations, wasted time, and not least, expensive financial claims.

ConsultancyThe EAS team can also help with one-off bits of work: Our consultancy service includes:

. Staff handbook reviews

. Restructures

. Changing terms and conditions of employment

. Redundancies and closures

. Performance Management reviews

. Health and Safety risk assessments

Charges are based on an hourly, half day or full day rate, so you only pay for what you get.

Talk to us today to find out how we can help youContact Linden [email protected]: 0141 354 6515

If you are looking for ongoing support you can join the EAS and get:. Unlimited telephone or email advice. Up to 4 hours consultancy time. Discounted rates for employment lawyers. Discounted medical reports. Quarterly bulletins on employment law and practice. And best of all, peace of mind. Professional HR expertise is a phone call away!

Our subscription cost is based on how many staff you have, and starts from as little as£264. That’s a full year’s help for less than the cost of 2 hours of a lawyer’s time!

TrainingWe offer training and briefing sessions that can be tailored to suit your needs. Our topics include: Topics include: . Becoming an employer . Support and supervision . Practical employment law . Recruitment and selection. Managing Absence. Discipline and Grievance. What’s new in employment law. Health & Safety


GlasgowTHIRD SECTOR INTERFACE

Glasgow’s Third Sector, working together Our calendar now features a core of training delivered by the three organisations who make up Glasgow’s Third Sector Interface.

Glasgow Council for the Voluntary Sector owns and operates the Albany Learning and ConferenceCentre. We are a 600-strong, member organisation, and the main development agency and advocatefor voluntary and community organisations in Glasgow.

Community Enterprise in Scotland exists to provide training, support and financial supportfor social and community enterprises. For 28 years, CEiS has managed loan funds, issued develop-ment grants and provided enterprise support. It also organises events and innovative employ-ability programmes to help people back to work, and provides training.

Volunteer Glasgow is the operating name of the Volunteer Centre, which was established in 1970.In addition to promoting and supporting volunteering, Volunteer Glasgow has a successful trackrecord in providing community development, befriending, mentoring, training, community careand advisory services to the general public and to a range of client groups across Glasgow.

Stronger Together

Scotland’s thirty-two Interfaces work to support, promote, develop and represent the work and interests of the ThirdSector, of social enterprises, and to promote and support volunteering across all sectors. Typically, they feature representation from local Councils for Voluntary Service, Volunteers Centres, local Social Enterprise Networks andLocal Social Economy Partnerships. The work of the Glasgow Third Sector Interface is informed by the Glasgow ThirdSector Forum. The Forum aggregates the voice and represents the interests of Glasgow’s Third Sector.

See more at www.g3sf.org

ILM is the UK's leading awarding body for manage-ment and leadership education. Our renowned, five-day Managing People course is ILM accredited, as isour Training for trainers two-day course.

GCVS has been awarded SQA Accreditation for our Scottish Vocational Qualifications programme.

SDS Individual Learning Accounts (ILAs) are for people who are 16 or over and living in Scotland. Youmust have an income of £22,000 a year or less, or be on benefits to be eligible to get up to £200 towardsthe costs of learning or training. The bulk of the courses in this calendar qualify for ILA. See www.myworldofwork.co.uk/section/funding for more details.

Our training programme receives financial support from GCC Integrated Grant Fund. This support allows us to reduce the cost of all of our day courses, and also to make significant reductions on selected courses. These are badged with the GCC logo.

Funding support and accreditations

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Supported byGCC Integrated Grant Fund

www.g3sf.org

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IOSH Working Safely is designed for employees at any level, inany organisation that require a grounding in the essentials of Healthand Safety. This one-day course includes the assessment, sothere’s no need to free up further time after the course for a test.

The course content includes: defining “hazard” and “risk” with familiar examples, identifying commonhazards in the workplace and what to do about them, work traffic, fire, chemicals, electricity, physical andverbal abuse, bullying, stress, noise and the working environment, slips, trips and falls, and manualhandling. It includes how to improve safety in the workplace and bridges the gap between Manage-ment and the workforce, and also includes a short introduction on how individuals can play a part inprotecting the environment and reduce waste in the workplace.

This is an accredited training course, with certificates being issued by IOSH (The Institution ofOccupational Safety and Health). The certificates are valid for three years.

First course: Monday 16th December 2013 (9:30 to 4:30)Second course: Friday 21st March 2014 (9:30 to 4:30

At the Albany Learning and Conference Centre, Glasgow

Trainer: Barry Cochrane of Full Circle Training Costs: £90 +VAT

To book a place, or for more information please contact Barry Cochrane at [email protected]

IOSH Working Safely

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For all the latest on our training programmeand our regular commercial hire discounts

@TheAlbany_GCVS

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Bespoke training from the experts

We’re here to help!The courses in this calendar represent just some of the types of training and learning that GCVS can deliver. We can also tailor training content so that it fits precisely with your needs, and we are always happy to discuss how best we can deliver bespoke training that suits you.

We work with a wide range of trainers and consultants, all of them proven experts in their field. And we can provide training rooms at the Albany Learningand Conference Centre, or, if it suits you better, we can deliver training at yourown premises.

Our training programme receives financial support from GCC Integrated Grant Fund. This support allowsus to reduce the cost of all our in-house courses, and also to make significant reductions on selectedcourses. These are badged with the GCC logo.

We will be delighted to tailor our training to your own needs.

If you are interested in bespoke training, or would just like furtheradvice on the subject, please contact our training team on

0141 332 2444Or email us at :

[email protected]

Ask us about our Training Needs Analysis service when you contact us.


www.gcvs.org.uk

the gcvs training calendar october 2013 to may 2014

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