The Food Service Industry

An Overview

the pineapple tradition

welcomefriendshiphospitality

Hospitality

travel

lodging

conventions & meetings

restaurants

managed services

recreation

13 million people

14.8 million jobs by 2019

50% Spent eating out

Once upon a time . . . Ancient Greeks & Romans rarely dined out, but enjoyed entertaining at home.

Romans‘ desires for exotic foods and spices increased trade, stretching the Roman Empire farther east and north.

Landowners, who lived in relative comfort, held large banquets almost every night.

Travel was extremely dangerous. After the Moors invaded Spain in 800 AD, trade with the Far East and India came to a stop— including the shipment of spices and fine goods.

Middle Ages

The Renaissance through the

French Revolution:– haute cuisine, an elaborate and

refined system of food preparation, had its roots during this period.

– Guilds, or associations of people with similar interests or professions, were organized.

– Cooking guilds established many of the professional standards and traditions that exist today.

In 1765, a man named Boulanger began serving hot soups called restaurers (meaning restoratives) for their health-restoring properties. He called his café a restorante, the origin of our modern word

restaurant.

Colonial America:

- Population explosion

- As early as 1634, an inn in Boston called Cole’s offered food and lodging to travelers.

- Inns were typically for travelers only

The Industrial Revolution:– Movement toward the cities– Lived closed to place of employment– Dining & lodging establishments

increased– With the invention of the railroad in

1825, inns, taverns, and foodservice facilities located near railway stations began to grow.

The Gilded Age:– Dining elegance– As a result of the California gold rush

(1848–1855), people who hit the jackpot wanted to enjoy the fine dining that they knew existed in New York with their newfound wealth

– Developed self-serve cafeterias for the less affluent

The Twentieth Century:– More people working– During World War II = lodging industry – After World War II = the quick-service

restaurant was introduced.– In the 1960s, commercial air travel

became popular, and builders focused on land near airports as the next new place to situate hotels, motels, and foodservice facilities

The Twentieth Century (continued):– 1970s to today = national chains boom;

“eating out” as commonplace as eating at home

– In the last few decades, lifestyles have moved steadily toward busier households that no longer have a dedicated daily food preparer

2 major parts:Commercial

80%

RestaurantsCatering & banquet

RetailStadium

Airlines & cruise ships

Non-commercial

20%

Schools & universitiesMilitary

HealthcareBusiness

Clubs

Types of Establishments

Restaurants prepare and serve meals to customers. These types of business opportunities are available in restaurants.

– Corporate restaurant groups– Chains– Franchisee/franchisor– Independents/entrepreneurs

Types of Establishments - Catering

• Caterers provide foodservice for everything from special events in private homes to large-scale events such as golf tournaments, weddings, or corporate dinners.

• Found in catering departments within hotels, independent catering companies, and restaurants.

Catering provides opportunity for creativity in menu selection and style of service.

Types of Establishments - Retail

Retail foodservice opportunities are found in businesses that offer home meal replacements and ready-made dishes.• At stadiums or sports arenas, tens of thousands

of people with foodservice needs want service in a relatively small period of time.

• Foodservice is provided by servers, walking vendors, cooks, and cashiers.

• Stadiums also have corporate suites that offer superior service and food.

• Stadiums typically have contract feeders, a unique venue with managers who specialize in managing stadium events.

Types of Establishments - Convention

• A convention is a gathering of people, all of whom have something in common.

• Expositions are large shows, open to the public, that highlight a particular type of product or service.

• While expositions are open to the general public, trade shows are restricted to those involved in the industry being featured.

Convention centers are specifically designed to house large-scale special events such as conventions, expositions, and trade shows.

Types of Establishments – National Parks

• Many parks offer high-quality accommodations, ranging from campgrounds to hotels, as well as a wide variety of restaurants.

• Most of the guest facilities in national parks are managed by private companies.

The national park system is operated by the National Park Service, which is part of the U.S. Department of the Interior.

Types of Establishments – Theme Parks

• The popularity of theme parks as tourist destinations has had a major affect on all hospitality industries.

• Quality of food and service is very important in this setting, as food is a major part of the guests’ experience.

• Today, many theme parks worldwide offer a variety of foodservice options.

Theme parks offer a full array of entertainment features that create an overall atmosphere of fun.

Types of Establishments – Shopping Areas

• Becoming more of a destination • Shopping malls and plazas • Outlet centers attract travelers from far away• Department stores are a major segment of the

retail industry • Large discount chains form another segment of

the retail industry

Shopping areas have become a major destination for travelers in the United States and other countries.

• Monuments• Concessions• Zoos• Health-care facilities• Schools and universities • Military • Correctional facilities• Lodging industry

Other types of establishments

Types of restaurants

• Luxury• Theme or celebrity-

owned• Mid-scale casual

restaurants• Family restaurants• Ethnic restaurants• Specialty restaurants• Quick service

• Steakhouses• Seafood restaurants• Pancake restaurants• Sandwich restaurants• Family restaurants

Career Pathways

Front-of-the-house• Serve guests directly.

Back-of-the-house• Work outside the public

space.

Front of the House

Dining Room

ManagerHostess Servers Bussers

“Curbside Appeal”

Back of the HouseFood production & restaurant systems

Executive Chef Sous Chefs Cooks Runners &

Dishwashers

Front of the House

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Speaking — Talking to others to convey information effectively.

Coordination — Adjusting actions in relation to others' actions.

Most important skills needed are ✔

Back of the House

Coordination — Adjusting actions in relation to others' actions.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Most important skills needed are ✔

SC employment outlook

Cooks (restaurant) +15%Cooks (institutions) +13%Waitstaff +6%Chefs +4%Managers +2%Host/Hostesses +6%Butchers/Fish Mongers +10%