the dynamics of conflict part 3- managing the team - handout€¦ · • conflict resolution &...
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THE DYNAMICS OF CONFLICTManaging the Team
Presented by: Candice Gottlieb-Clark Dynamic Team Solutions
@MediationGirl
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CREDIT QUESTIONS TOPIC
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• President of Dynamic Team Solutions, an organization whose mission is to improve leaders, strengthen teams and enhance the functionality of your business.
• Master’s Degree in Counseling and Certified in the fields of Counseling, Mediation, and Executive Coaching.
• A frequent speaker and writer on topics of leadership, teamwork, and conflict management. Candice has been published in multiple professional and online journals and maintains a blog to educate others.
• Find us at www.DynamicTeamSolutions.org
Today’s PresenterCandice Gottlieb-Clark
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• Qualities that Build (or destroy) a Team• Best Practices for Managing
‒Communication‒Conflict‒Teamwork
• Role of Leaders• Skills/Strategies – Building Dynamic Teams!
Agenda
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Communication Challenges
• Information Sharing / Transparencyvs.
• Information Withholding – Caution– Protect– Control
• Death to Teamwork
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Communication Challenges
“Lies and silences carry their own kinds of truth. You can learn a great deal about a
person’s character and motives through what they choose to withhold from you.”
- Beau Taplin // Lies & Silence
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Incomplete Communication
Ask someone else to work with you on that.
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What to Communicate?
Statement
Reasons
Opinions
Discussion
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Ask someone else to work with you on that.
Because I know it’s important and I don’t have the time as I’ll be working on the Abrego project for the next 3 weeks.
I think if you and Rebecca collaborate on this it will be stellar. I’ve also asked Jim from my team to step in and help.
Is there anything you need from me? Are you comfortable working with Jim? Do you have any concerns we need to address?
Statement
Reasons
Opinions
Dialogue and
Discussion
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How You Communicate
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Improving Communication
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Communication and Teamwork
Thorough Communication
Information is Shared
Clear / Easy to Understand
Invites Dialogue and Discussion
(maybe)Ask Challenging Questions
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Communication and Teamwork
Leadership
Thorough Communication
Information is Shared
Clear / Easy to Understand
Invites Dialogue and Discussion
(maybe)Ask Challenging Questions
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Creating Dynamic Teams
Starts with Leadership
• Identify the desired behavior• Model the behavior• Reinforce It• Require It
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Fight or Flight
Responses to Conflict
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Problems with Confrontation• Aggressive• Intimidates• Creates More Tension • Leads to “Quick-Fix” Solutions
Confrontational Personalities
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Confrontational Personalities
Good things about Confrontation...• Comfortable with conflict• Put issue on the table• Want to resolve it• Usually honest about the
problem
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Adapting With Confrontational Styles
Changes for Confronters• Style of their Approach • Willingness to Discuss (Ask Questions!)
Steps others can take:• Ask them to slow down• Give full attention • Let them know you have thoughts to share
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Problems with Avoidance• Issues fester and grow• Dishonesty about the problem • Passive-Aggressive behaviors• You can’t fix what you can’t see
Avoidant Personalities
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Avoidant Personalities
Good things aboutAvoidance...• Quiet, won’t disrupt others• Controls how much things escalate • Things may get better• No work involved or time wasted• Issue may not re-occur
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Adapting With Avoidant Styles
Changes for Avoiders:• Willingness to Approach (Share Perspectives) • Broaden Viewpoint
Steps others can take:• Encourage them to share opinions • Minimize their fear – calm voice, etc.• Engage them in a discussion
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PROBLEMS
Communication and Conflict
• Loud• One-sided• Demanding• Blaming• No discussion
Confrontational Avoidant• Body language (silent)• One-sided• Makes assumptions• Deflects the issues• No discussion
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SOLUTIONS• Two-Way Communication• Offer Full Details and Information
• Reasons• Opinions
• Encourage Input• Seek to Understand • Discussion Oriented
Communication and Conflict
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Conflict Maturity and Teamwork
Leadership and
Ask (invite) Challenging Questions
Look for Divergent Points of View
Own Your Mistakes
Give and Accept Feedback
Offer Ideas and Solutions
Communication
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Dynamic Teamwork
Leadership,
Offer Recognition
Help others Willingly
Keep Commitments
Celebrate as a TEAM
Communication and Conflict Maturity
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Start Taking Steps to BuildCommunicationConflict Awareness and MaturityTeam Collaboration
Support Leaders on this Quest
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