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Issue No 19 / December 2015The Customer Support and Services Newsletter of Liebherr-Aerospace

Dear Reader,

Our target being customer satisfac-tion, we are driven by developing innovative solutions that meet the expectation of our customers.

However, we must never forget how important the performance is in all kinds of relationships and existing agree-ments we have with our customers.

All great ideas and projects we have for the future may never materialize if we don’t actually perform. Therefore: Don’t for-get the “basics”!

This issue of our newsletter will give you some insight about the initiatives that we are taking to secure and improve this level of performance, topped by a re-shuffling of our global organization.

Amongst others, you will learn about initiatives in our repair shop in Lindenberg (Germany) to secure lead times, giving full empowerment to the people in charge in bringing immediate solutions to identified or potential deviations.

Charles Thoyer-Rozat Executive V.P., Customer Services

Also in Lindenberg, a full day session had been organized, putting together employees from Customer Support & Ser-vices, Engineering and Research & Technology of Liebherr-Aerospace, to present to them practical examples of how an airline operates and highlight what kind and level of support our customers expect from us.

We have organized and centralized the gathering and pro-cessing of data from our five worldwide service centers so that we can report the activity performances for spares and repairs to our air framer customers under formats customized to their request.

In China, we are progressing well in the extension of our Shanghai based repair facility, with heavy investment that will soon allow us to locally repair most of our air management systems.

Happy Holidays and our best wishes for 2016!

Enjoy your reading!

Performance

Liebherr-Aerospace Compliant with Airbus Supplier Performance Indicators (ASPI)

Starting in 2005, the service center of Liebherr-Aerospace Saline, Inc. Saline (Michigan, U.S.A.) has worked with Airbus North America and a few other Airbus suppliers based in the U.S. on a pilot project of reporting monthly to Airbus the spares and repairs delivery performances in a specific format to all its airline customers.

The aim at that time was to cease discussions between the customers, suppliers and Airbus about the real level of these performances. The pro-cess was (i) for the suppliers to provide Airbus with all data; (ii) for Airbus to

make these data available to the airlines for a few days for validation of the sup-pliers’ inputs; and (iii) for Airbus to post them on its customer portal.

After several years and the exchange of many files, the concept and process improved and came to the point that Airbus requested Lieb-herr-Aerospace and all its major sup-pliers to deploy the Airbus Supplier Performance Indicators (ASPI) process to its worldwide network, including its service centers in Toulouse (France), Lindenberg (Germany), Singapore and Shanghai (China).

It took some time and expenses to design and implement a way to organ-ize in a centralized manner the monthly gathering of the requested detailed data generated by different ERP systems around the world. The deployment of the process has been effective since January this year and has required a few adjustments to make it running smoothly to the satisfaction of Airbus and our airline customers.

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Performance

Issue No 19 / December 2015

Improving Results in Air Framers’ Rating

Lean Initiative ‘Proactive Order Monitoring’

Liebherr-Aerospace bases its customer relationship on building a long-term trust with the operators. To satisfy our customers is one of our major goals and is the heart of our strategy. In addition, our target is to be ranked among the top suppliers in the yearly ranking made by air framers.

The ratings of aircraft manufacturers are important for us as they are an indicator of the operators’ perceptions as well as of the level of satisfaction of air framers regarding the sup-port and services we offer.

We are paying attention to any customer feedback and implement adapted actions to address concerns of the air framers and operators. This philosophy is translated into the application of our continuous improvement process.

As part of a Lean Initiative to further improve the on-time repair performance at Liebherr-Aerospace in Lindenberg (Germany), the repair shops and the Customer Service Department have commonly reorganized the daily order monitoring.

During the 1st quarter of 2015, daily shop floor meetings have been installed in order to closely monitor the repair process and to follow up the on-time completion of repair orders in the workshop. All stakeholders of the repair pro-cess including the Senior Management are involved to iden-tify orders with risk to fail the on-time delivery. Actions are taken on a short-term basis to overcome potential issues that could endanger the given delivery commitment of a repair order.

Last but not least we are convinced that the air framers’ rating is part of the selection and evaluation process of pos-sible suppliers for future aircraft programs.

The results provided by air framers are cross-checked with direct feedbacks we gather from our own customer sa-tisfaction surveys.

You will soon receive as usual near the end of the year questionnaires from both, air framers and us. We are con-scious that the time you will spend to answer them is a bur-den for you. However, we kindly ask you to please fill them out and send them back to us.

Your opinion is very important for us. Thank you very much.

Complementary to the shop floor meetings daily office floor meetings have been installed within the Customer Order Management. The aim is to identify and anticipate any pro-cess deviation or TAT-risk and to solve the related problems in real-time in order to secure the contractual TAT for each indi-vidual customer order. The main process KPI´s are generated and communicated daily within the shop-floor and office-floor-meetings to ensure full performance transparency.

This reinforced communication structure allows to trigger immediately necessary actions and push the development of even more sustainable process solutions.

The result of this day-by-day involvement is proven by achieved KPI targets. The delivery performance has signifi-cantly improved along the year 2015 to the satisfaction of the customers.

Shop floor managementOffice floor management

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Organization


Personnel ChangesAlicja Stoklosa has been appointed as Administrative Assistant at Liebherr-Aerospace in Dubai with effect per Octo-ber 1st, 2015. A graduate in German and Polish law, Alicja has a strong back-ground in the fields of Business Admin-istration and Customer Service.

Contact: [email protected]

Jonathan Schoepfer has been appointed as Liebherr-Aerospace Dubai Field Service Representative with effect per October 1st, 2015. A graduate in Engineering for Airborne Systems and Transport, Jonathan has completed a one year apprenticeship with Thales Avi-onics before joining our team.


Kerstin Duldner has been promoted to Department Leader of Customer Order Administration at Liebherr-Aerospace Lindenberg GmbH. This group is divided into four administration teams with the focus to serve the customer base with spares supply and repair-activities.Kerstin has gained 15 years of experience within the Customer Service department

in order administration, logistical support of the A380 Entry Into Service and material planning. Now, Kerstin´s responsibil-ity includes the full scope of order administration for LRU and piece parts supply as well as of commercial administration of repair-activities.


Tanja Hirschauer has been promoted to Contract Manager at Liebherr-Aero-space Lindenberg GmbH. This function is dedicated to support the customer relation based on service contracts.Tanja has gained three years of experi-ence within Customer Order Administra-tion. She worked on spares and repair orders, mainly for the SuperJet 100 flight control system and landing gears for

Embraer aircraft programs. Now Tanja´s new responsibility is the management of service contracts with the objective of contract fulfillment.


Marco Mörsch started in November 2015 as Program Manager Support after he joined Liebherr-Aerospace Lindenberg GmbH in May 2014 as a technical author in the Customer Service Team.Marco has more than 11 years of experi-ence in developing and creating aftersales trainings and training manuals for the Ger-man automotive industry. He has worked

previously more than ten years as Project Assistant, then Man-agement Consultant and Head of Production Services and IT for two international management consulting companies.At Liebherr-Aerospace, he is now responsible for the perfor-mance level of our product support agreements towards Airbus for the A400M, A380, Wide Body and Long Range programs.


Philip Tham has recently joined Liebherr-Aerospace Singapore as the new Head of Regional Sales.Philip started his career in the area of aircraft and component maintenance as FAA licenced certifying staff. Hav-ing graduated as Master in Business Administration he moved on into Sales and Marketing and has since held vari-ous sales positions in a number of well-

known OEMs such as Dowty-Aerospace, Dunlop Aerospace, Goodrich and Crane Aerospace. His more than 30 years of experience in the industry and a vast knowledge of the mar-ket and our regional customers will add significant value to Liebherr-Aerospace Singapore’s sales team.


Jan Uhlig has joined Liebherr-Aero-space Lindenberg GmbH in August 2012. After being the Head of Test and Qualification Landing Gears he took over the position of Director Electronic Products in May 2014. In January 2016, he will succeed Sven Dicke as Director Customer Services in Lindenberg and will in parallel take the position of Direc-

tor Product Support for Landing Gears and Flight Controls at divisional level. After having graduated in aerospace engineering in 2003, he became head of an MRO for aircraft and components within the German Air Force. In 2008, he was assigned to work for OCCAR based in Toulouse (France) to support the A400M Program Division in Customer Service and Engineering. Having broad experiences in the fields of engineering, in-ser-vice support and customer services, Jan is looking forward to contribute to the enhancement of the satisfaction of our customers.


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Organization


Personnel ChangesGuillaume Vincent was appointed as Program Manager Support at the Cus-tomer Service Department of Liebherr-Aerospace Toulouse SAS, in November 2015. Previously a member of the com-mercial aviation team within Technical Services, he has accumulated more than three years of experience on the Airbus fleet, in particular ATA 36 products as

well as FTIS components. His good know-ledge of our prod-ucts and of our customer support organization is a strong asset for his fast ramp-up in his new role. Guillaume is in charge of the Airbus Single Aisle family and of the A400M. One of his first challenges is to secure the suc-cessful Entry into Service of the A320neo.


Nicolas Jouault, working since 2012 at Liebherr-Aerospace Toulouse SAS, joined the Customer Services Depart-ment in October 2015 as a Technical Support Specialist.Nicolas has been working as an Air Sys-tem Engineer, mainly on the develop-ment of Bombardier’s CSeries program.He will now be in charge of technical

support activities for Bombardier’s Global Express family, Challenger 300/350 and for the preparation of the upcoming Entry into Service of Bombardier’s Global 7000/8000 aircraft.


Pierre Pébereau has been promoted as Head of Commercial Support in the Cus-tomer Service Department at Liebherr-Aerospace Toulouse SAS, in September 2015. Having graduated with an engi-neer diploma, Pierre started his career at Liebherr Earthmoving in 2007 within the Liebherr Trainee Program which offered an optimal start. After several projects

in Middle East and Africa and with an experience gathered within two years in China, he has joined Liebherr-Aerospace in January 2014 as Program Manager with a major OEM Port-folio. Pierre takes over Isabelle Delas’ position who is taking another function within the customer support organization.


Thierry Gourmanel has joined Liebherr-Aerospace in August 2015, in the posi-tion of Head of Regional Sales. Based in Toulouse (France), Thierry manages the South-Europe customer portfolio and also coordinates the commercial actions and business with airlines and MROs in Europe (EUMEA). Thierry is senior pro-fessional in the aerospace industry (com-

ponent and aircraft manufacturer), in Customer Support & Services and held management positions in Customer Ser-vices such as Sales and Marketing and Vendor Management.


Lionel Molina joined Liebherr-Aerospace Toulouse SAS, as a Program Manager, Support in the Customer Services Department in May 2015. Prior to joining Liebherr-Aerospace, Lionel was head of Line Maintenance AWACS systems department in the French Air Force, then Contract Man-ager for A400M Integrated Logistics

Support, In-Service Support preparation and monitoring in the French Air Force and OCCAR (European Defense Pro-curement Agency). He is now in charge of AgustaWestland, Korea Aerospace Industries (KAI) and Hindustan Aeronautics Limited (HAL) aircraft programs.


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Organization


Changes in Support & Services OrganizationLiebherr-Aerospace & Transportation SAS is proceed-

ing at divisional level with a re-shuffling of its Support & Services organization with the objective to improve the performance in its three core domains: Product Support, MRO Operations and Services.

The ”Product Support” Team is responsible for the in-ser-vice performance of the product support agreements in place with our air framer customers. This team is led by Laurent Gay for the air management systems and by Jan Uhlig (1) for the flight controls and landing gear systems.

Both, Laurent Gay and Jan Uhlig, are holding the posi-tion of Director, Customer Support at Liebherr-Aerospace Toulouse SAS and Liebherr-Aerospace Lindenberg GmbH respectively.

The “MRO Operations & Strategic Investments” Team is responsible for the repair performance and the development of capabilities across our worldwide network. With the glo-balization of our activities, it is imperative to plan ahead the development of the repair capabilities in our service centers, taking into account the entry into service of new aircraft, new

technologies incorporated into our products, heavy invest-ment required, etc. The goal is to perform maintenance close to where our customers are located and thus to avoid lengthy transports of components around the world, that impact the repair TAT, increase the cost and are not CO2-friendly. This team is led by Sven Dicke (2).

The “Business & Services” Team is responsible for the performance of the sale of services to all customers world-wide, be they airline operators, air framers, governmental agencies (military activities) and third-party maintenance organizations. This group is led by Joël Cadaux.

All other positions remain unchanged.

(1) Jan Uhlig will take these positions effective on January 4, 2016, replacing Sven Dicke. Jan is presently Director Elec-tronics in the Engineering Department of Liebherr-Aerospace Lindenberg GmbH and has an extensive background in the aircraft maintenance of military aircraft in Germany.

(2) Sven Dicke will take over this position on January 4, 2016.

Technical Publication and Parts Distribution Adjusted to Maintenance Level

Aircraft maintenance level:The maintenance level includes the line maintenance, checks in hangars and the associated engineering and supply chain logistic.

These activities call for technical publications (non-repair data, which include maintenance instructions for continued airwor-thiness such as SB, SIL, CMM, index), and spare inventories LRU/LMP (Line Maintenance Units/Parts).

When delegated by the air framer, Liebherr-Aerospace pro-vides operators with the above mentioned documents on its customer e-portal www.liebherr.aero. In the same manner, spares material support is provided from our service cent-ers to respond to critical needs (AOGs), and to routine order (LRU, LMP inventory replenishment).

To ease the ordering process, we also publish for reference the LRU/LMP catalogue in different formats (pdf, Excel).

Shop maintenance level:The shop maintenance level includes maintenance, repair, and overhaul in a repair center workshop qualified according to Part 145.

These activities call for repair data (CRM), shop replacement parts (SRUs) or piece parts as per CRM part list, tooling and ATA level 5 training.

As announced in Liebherr-AeroNews Issue 13 / December 2012, repair centers have access to repair data subject to the signing of a Technical Publication License Agreement (TPLA). This TPLA will now include an exclusive supply agreement for piece parts, based on a tailored piece parts catalogue, separated from the LMP/LRU catalogue.

Liebherr-Aerospace will publish annually the list of licensed repair centers in order to be transparent and create a trustful and long-term relationship with its business partners.

Check of a main landing gear at the operator’s facility

With a constant increase of product platforms operated worldwide, Liebherr-Aerospace had to adjust the product support concept for distribution of technical publications and related spare parts. Considering the availability of services solutions in an environment that includes multiple actors, we tend to properly address each and every need of aircraft operators, direct customers, and our business partners.

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Organization


Liebherr Doubles the Size of its MRO Facility in Shanghai

A year ago, shortly after the celebration of its grand open-ing in November 2014, we have decided to double the size of our maintenance shop in Shanghai (China) to 3,700 m² and develop capabilities that enable us to perform maintenance on bleed and air conditioning systems.

Bleed components, mainly regulating valves, are exposed to very high temperatures as they are installed on the engines or nearby. They consequently operate at high air pressure and speed.

To maintain the bleed components properly requires that the necessary test set-up reproduces this harsh working environment.

Several air compressors capable of delivering air flow at 400 °C and 2 kg/s, heaters capable to bring the compressed air at 400 °C and desiccant dryers with a -40 °C dew point have therefore to be installed in the testing facility.

The additional capabilities of the extended maintenance shop will also include all means for the maintenance of air cycle machines. We will be able to perform dynamic testing for ATA 21/36 components for Airbus SA, LR, Boeing, Bom-bardier, and COMAC ARJ21-700. Some additional space has been provisioned for future maintenance of hydraulic compo-nents (ATA 27/29).

Luckily, sufficient space was available nearby the existing facility, in a three-storey building, allowing us to set up the compressors and warehouse on the first floor and the entire repair shop on the second floor. The third floor is devoted to technical support, spares administration and customer account management and provides also sufficient space for engineering employees working on site, on new Chinese programs.

On the third floor, we will also be able to provide offices for our employees who are working together with COMAC in the development of new programs and also for the actual and future support to domestic final assembly lines: COMAC in Shanghai for the ARJ21-700 and C919, Airbus in Tianjin for the A320-Family and HAIC in Harbin for the AC312 helicopter.

The set-up of the new facility is progressing according to schedule. The move-in is planned for Chinese New Year 2016.

Future repair shop floor

Getting ready for the new facility

3D rendering of the future entrance of the new MRO facility in Shanghai

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Technical Topics


Liebherr Supports Vietnam Airlines’ A350 Entry Into ServiceDominic Almoradie, Field Service Represenative (FSR) of Liebherr-Aerospace Singa-pore, supported the Entry Into Service of the Airbus A350 at Vietnam Airlines, in Hanoi and Ho Chi Minh City (Saigon) dur-ing two weeks this summer.

The nose landing gear, the slat actuation as well as the flap active differential gearbox, the load sensing drive strut and the moving damper for the Airbus A350 have been developed and are manufactured by Liebherr-Aerospace Linden berg GmbH, (Germany), Liebherr’s center of

competence for landing gear and flight control systems.

Dominic quickly became part of a supporting team including Airbus and major suppliers’ staff, working daily in close cooperation with the airline’s engineering and operation personnel from the first flight in the morning to the last one at night, recording aircraft flight data, performing trouble shoot-ing, and generating daily reporting logs. He provided training

classes for product operation as well as hands-on training. Dominic also introduced all recommended Ground Support Equipment (GSE) by Liebherr-Aerospace that are essential for line maintenance.

Ngyuen Thanh Son, Project Manager of the Engineering Division and project manager of the A350 Entry Into Service at Vietnam Airlines, expressed his satisfaction regarding the support of Liebherr-Aerospace: “We have been preparing this project since 2011 with Airbus, starting from aircraft con-figuration selection and ground infrastructure deployment. Regarding Liebherr-Aerospace FSR’s support, Vietnam Air-lines appreciates the good support to contribute to a smooth A350 EIS. Knowledge was handed over to our mechanics during the onsite support. We hope to continue receiving this support in the future”.

A350 nose landing gear developed,

manufactured and serviced by Liebherr-

Aerospace

Dominic Almoradie at Vietnam Airlines

Preparation of the AW169 Entry Into Service AgustaWestland has developed the

AW169, a new light and intermediate twin engines helicopter that can carry up to eight to ten passengers. The heli-copter is available in a standard or VIP version.

For the standard version, Liebherr-Aerospace Toulouse SAS, center of excellence for air management sys-tems, proposes “à la carte” options:• basic ventilation• heating and ventilation• full environmental control system (ECS)

The VIP version offers, on top of the standard version, a dual zone air condi-tioning that provides much more com-fort to the passengers.

Liebherr-Aerospace Toulouse SAS has designed, manufactures and sup-plies all components of the air manage-ment system, such as heat exchangers, valves, controller and the air distribution which includes ducts, valves, fans and diffusers.

Regarding the vapor cycle system, several important innovations were intro-duced: the compressor is the most pow-erful refrigerant scroll compressor ever developed by Liebherr-Aerospace. It can provide simultaneously cooling air in two different zones: the cabin and the cockpit.

The controller designed by Liebherr-Aerospace is in interface with the ARINC aircraft mission manage-ment computer to drive and monitor the air management system.

The first AW169 helicopter will be dedicated to the training academy of AgustaWestland. In parallel, all support components have been prepared to match operators’ expectations: based on the Liebherr-Aerospace recommen-dations, first initial provisioning orders have been placed by AgustaWestland and all technical documentation is now validated and available.

The network of Liebherr-Aerospace for the support of the AW169 fleet is under preparation: Technical experts and Field Service Representatives from Liebherr-Aerospace Saline, Inc., Saline (Michigan, USA), Liebherr-Aerospace in Dubai (United Arab Emirates), and Liebherr-Aerospace in Singapore are being trained.

Up to now, AgustaWestland has already received more than 150 orders from different operators worldwide.

AgustaWestland’s AW169

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Technical Topics


Ready for CSeries’ Entry Into ServiceFrom the 19th to the 21st of August 2015, members

of the Customer Support Team of Liebherr-Aerospace Lindenberg GmbH conducted the first of several planned Ground Support Equipment (GSE) and Maintenance Task (MT) verification tests related to the CSeries landing gear products of Liebherr-Aerospace. Such tests are an impor-tant part of the Entry Into Service activities which ensure mature support capability for Liebherr-Aerospace products after completion of the project development and before the revenue service with the customers begins.

During the verification, the Liebherr team performed several significant maintenance tasks on nose and main landing gear struts which had been hung in a special frame. This was done to simulate the height of the landing gear, orientation and situation as they will be encountered during aircraft line maintenance.

The sliding tube is re-installed in the main landing gear after the replacement of the seal and the metering tube.

Tasks which are quite easy when performed on a manufacturing or repair shop workbench take on a new degree of challenge once the landing gear is integrated in an aircraft, jacked and ready for maintenance or servicing.

The verification tests at Liebherr-Aerospace were quite successful, confirm-ing the initial estimations and assumptions related to tool-ing and procedures. Minor problems encountered can be addressed and corrected before Entry Into Service takes place with the customer.

Audience at the Customer Service event

Creating Awareness of Operational Needs Accross the Company Organization

An event initiated by Nadine Welzel (Customer Service Engineering) and Sven Dicke (Director of Customer Sup-port) had recently gathered the teams of Customer Services, Engineering and R&T of Liebherr-Aerospace Linden-berg GmbH, to share with the different experts within the company the topics and challenges faced by Customer Ser-vices on a daily basis. This event was organized to promote the importance of Customer Services within the com-pany entire organization that is part of our Integrated Logistic Support (ILS) process compliance.

On the agenda were several brief-ings and short presentations from various representatives of the Cus-tomer Services department providing an insight to topics such as, amongst others, AOG situations, operators expectations regarding the technical functionality of their fleet, maintenance requirements and training requests.

The concerns operators face in an AOG situation were explained and the related assistance or other in-service issues provided by the AOG Hotlines and the on-site Field Service support

were highlighted. The expected increase of such customer service activities and performances in the future was lined out and the participants were very interested to hear about operational concerns of the customers and how to address them.

The event included the presenta-tion of Thorsten Schmid, Captain at Lufthansa Cityline. He explained the processes executed by pilots to keep flights safe and to react to unexpected events such as technical problems with flight control or landing gear. This of course provided a rare insight to the live operation of the products and gave the participants the chance to ask an operator a lot of questions.

The event received great praise from all participants. The opportunity to find out what Customer Services stands for and to “bridge the gap” between Development & Pre-Service Engineering and the In-Service Sup-port was highly appreciated and pro-vided valuable input for both sides. Based on this very positive reception the next event of this format is already planned for 2016.

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Issue No 9 / October 2011

Events


Liebherr-Aerospace Training Calendar 2016

Type Date ATA Chapter LocationAirbus

Single Aisle (SA) March 8 to 10, September 6 to 8 ATA 21/36 Engine Bleed Air System & Air Conditioning System Level I, II, III Toulouse

On request ATA 21 Environmental Control System (old System) Toulouse

January 12, June 14 ATA 36 Engine Bleed Air System (A320neo) Level I, II, III Toulouse

Long Range (LR) March 22 to 24 ATA 21/36 Engine Bleed and Environmental Control System Level I, II, III (A330) Toulouse

September 20 to 22, On request ATA 21/36 Engine Bleed & Environment Control System (A340-500/600) Toulouse

A350 January 28 & 29, April 28 & 29September 15 & 16, November 7 & 8"

ATA 27/32 High Lift & Nose Landing Gear System Lindenberg

A380 January 20 & 21, May 11 & 12 ATA 21 Supplemental Cooling System Level I, II, III Toulouse

January 18 & 19, May 9 & 10 ATA 36 Engine Bleed Air & Pneumatic Air Distribution System Level I, II, III Toulouse

On request ATA 29 Hydraulic Cooling System Level I, II Toulouse

SA/LR/A380 January 25 to 27, April 25 to 27, September 12 to 14 ATA 27 Level III Lindenberg

A400M May 11 ATA 27 Flight Control Components Level III Lindenberg

On request ATA 27 Flight Control Components Level V Lindenberg

April 4 ATA 52 Door Ramp and Actuation System Level III Lindenberg

On request ATA 52 Door Ramp and Actuation System Level V Lindenberg

SA/LR/A380/747-8 On request ATA 36 Bleed Test Set GSE Level IV Customer facility

Boeing

747-8 February 8 to 11, June 20 to 23 ATA 21/36 Engine Bleed & Environmental Control System Level I, II, III Toulouse

Bombardier

CRJ1000 June 8 ATA 27 Rudder System Level III Lindenberg

CRJ700/900/1000 June 7 to 9, October 4 to 6 ATA 21/30/36 Integrated Air Management System Level I, II, III Toulouse

CSeries June 1 & 2, November 17 & 18 ATA 32 Landing Gear System Level III, IV Lindenberg

On request ATA 32 Landing Gear Servicing Level IV On Aircraft Customer facility

May 24 to 27, November 22 to 25 ATA 21/30/36 Integrated Air Management System Level I, II, III Toulouse

COMAC

ARJ21 February 9 & 10, August 24 to 25 ATA 32 Landing Gear System Level III, IV Lindenberg


Embraer

E170/175 March 9 & 10, October 11 & 12 ATA 32 Landing Gear System Level III, IV Lindenberg


E190/195 March 16 & 17, October 18 & 19 ATA 32 Landing Gear System Level III, IV Lindenberg


SCAC

SuperJet 100 April 19 & 20, November 14 & 15 ATA 27 Flight Control System Level III Lindenberg

April 12 to 14, November 8 to 10 ATA 21/30/36 Integrated Air Management System Level I, II, III Toulouse

On request ATA 27 Level IV Rigging On Aircraft Customer facility

AgustaWestland

AW 109, AW T129, AW 169, AW 189

On request Environmental Control System (pls contact Agusta Westland for coordination) Customer facility

Liebherr-Aerospace’s Training Calendar 2016 Release: Book Your Session!

Aligned with market trends, Liebherr-Aerospace delivers targeted training courses and sessions constantly enriched to match customers’ expectations.

The comprehensive training portfolio covers aircraft and helicopter platforms (such as but not limited to A350, A320neo, ARJ21, SuperJet100, E-Jets E2, CSeries…) providing tailored and extensive knowledge ranging from basic to advanced training solutions.

The courses, held at the Original Equipment Manufacturer’s or at customers’ facilities, are dedicated and adapted to a wide audience of trainers, engineers, line maintenance technicians and other key personnel involved in Liebherr-Aerospace’s systems and equipment maintenance.

Through blended learning methods, Liebherr-Aerospace ensures in-service experience gathering and sharing to support efficiently the customers in optimizing their maintenance tasks while preventing operational issues.

Staying tuned to customers’ requirement and projects, Liebherr-Aerospace builds specific and tailored training packages on request.

Liebherr-Aerospace Will Attend the Following Events

February 3-4, 2016

MRO Middle East 2016Dubai World Trade CentreDubai, UAE

February 25-26, 2016

MRO Russia & CIS 2016World Trade CenterMoscow, Russia

April 5-7, 2016

MRO AmericasKay Bailey Hutchison Convention CenterDallas, Texas, USA

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Issue No 9 / October 2011

Events


Liebherr-Aerospace Singapore’s Participation in Aviation Open House 2015

Up-coming Liebherr-Aerospace Regional Technical Workshop Dates for Your Calendar

Location Platform Date ATA ChaptersLiebherr-Aerospace Toulouse Airbus Single Aisle, Long Range, A380 3 days

week ending 07/Oct/2016ATA 21, 36, and 27

Liebherr-Aerospace Singapore Airbus Single Aisle, Long Range, A380 3 daysweek ending 14/Oct/2016

ATA 21, 36, and 27

Liebherr-Aerospace Saline, Michigan Airbus Single Aisle and Long Range 2 daysweek ending 21/Oct/2016

ATA 21, 36, and 27

Liebherr-Aerospace Shanghai Airbus Single Aisle, Long Range, A380 3 daysweek ending 21/Oct/2016

ATA 21, 36, and 27

Liebherr-Aerospace Saline, Michigan Bombardier CRJ 2017 ATA 21, 30, 36

Liebherr-Aerospace Toulouse Bombardier CRJ 2017 ATA 21, 30, 36

Liebherr-Aerospace Moscow SCAC SuperJet 100 2016 ATA 21, 30, 36

Liebherr-Aerospace Singapore has participated in the Aviation Open House 2015, held August 13-15, 2015 at the Suntec City Convention Centre in Singapore. With more than 40 exhibitors, eight of them Institutes of Higher Learning, the event aimed to reach out to students and young aviation professionals to showcase the education paths and career opportunities in the aviation industry.

Liebherr-Aerospace provides Regional Technical Workshop aimed at new operators as well as refresher of good practises for operator specialists and employees in maintenance, training and technical engineering services departments. Those open forums will update the participants on the progress of plans for the resolution of in-service

This was the second time that Liebherr participated in the exhibition. It underlines Liebherr-Aerospace’s commitment to meet and engage with the young generation to explore ways to advance their education in the aviation as well as providing opportunities to start or develop their career in the aerospace industry.

During three busy days, 7,000 students, graduates and job seekers visited the event and took the opportunity to interact personally with aviation professionals to learn about working in aviation sector. The exhibition program was rounded up by career talks, interactive aviation displays and live demonstration of aviation technology.

issues, provide maintenenance best practices and share the benefits of recently developed solutions. 2016 dates will be communicated during the second half of 2016, and you will receive an invitation from your dedicated Service Center. Depending on fleet coverage of participating airlines, this agenda may be adjusted.

Liebherr-Aerospace’s booth at Aviation Open House 2015

Liebherr-Aerospace #1 in Customer Service Support of Dassault’s Falcon Fleet

the past four years. Our new challenge is now the Falcon 5X, a new aircraft fea-turing improved flight characteristics. We of course will rely on the support

Liebherr-Aerospace Toulouse SAS has recently received from Dassault Aviation an award as “Best Falcon Customer Service Provider” in the fourth consecutive year. During a cer-emony held at Liebherr-Aerospace in Toulouse (France), the company received the award from Dassault for its outstanding performance.

Guillaume Landrivon, Vice Presi-dent Worldwide Falcon Spares and Dominique Sautarel, Senior Manager, Supplier Management from Dassault Aviation, recognized and praised the efforts and continuous improvements made by Liebherr to maintain for the fourth consecutive year its number one rank in terms of customer support for the Falcon fleet.

“Many thanks to Liebherr-Aerospace Toulouse which has been holding the number one place in the Falcon cus-tomer support ranking, thus maintain-ing its status of a reliable partner over

that Liebherr-Aerospace will provide to Dassault Aviation”, said Dominique Sautarel.

Dominique Sautarel, Senior Manager, Supplier Management, Dassault Aviation (3rd from left) and representatives of the Liebherr-Aerospace Toulouse SAS team during the award ceremony

Working on an E190 landing gear at Tian Jin Airline

11

Customer Feedback


Chinese Operator Tian Jin Airline Satisfied with Liebherr-Aerospace Shanghai Support

Tian Jin Airline is the largest Embraer E190 operator in China. Since the introduction of the first E190 in 2008, they have established a good relationship with the Technical Sup-port team of Liebherr-Aerospace. According to the customer, Liebherr-Aerospace provides a very good support, not only with daily business, but also with on site modification and troubleshooting:

“Tian Jin Airline have experienced landing gear issues, such as floating piston seal damage. Every time, the technical experts of Liebherr-Aerospace reacted promptly to provide us with answers and on-site support to make us fully under-stand how to do the work. They also helped us to replace the components. The job had to be done at night, after the flight, and the Liebherr-Aerospace team worked with us until everything was finished. We thank them very much for their effort and contribution” says Jie Liu from Tian Jin Engineering Management Center.

Tian Jin Airline is also an Airbus operator. Liebherr-Aerospace supplies therefore systems not only for the air-line’s E190 aircraft but also for its A320 fleet. The airline is looking forward to continuing the very good relationship.

From left to right: Pierre Herbillon, Regional Sales Manager from Customer Support, Liebherr-Aerospace, Boris Wolstenholme, CEO AJW Aviation (2nd from left), Joël Cadaux, Director Business & Services from Customer Support, Liebherr-Aerospace & Transportation SAS (2nd from right) and Frank Steinmaier, Head of Regional Sales Manager from Customer Support, Liebherr-Aerospace, during the contract signature ceremony

Amy Wan (front row, left), Wu Peizhen (back row, left), Vice Presidents of Wuhan Hangda Aero Science & Technology Development Co., Ltd., and Eric Thévenot (front row, right), Liebherr-Aerospace China and Joël Cadaux (back row, right), Director Business & Services – Customer Support & Services, Liebherr- Aerospace & Transportation SAS, at the contract signature

Erik Geertsema, Vice President Business Development & Supply Chain Manage-ment, Fokker Services B.V. (left) and Joël Cadaux, Director Business & Services from Customer Support, Liebherr-Aerospace & Transportation SAS (right), shook hands after the signature ceremony.

Release Agreement


Liebherr-Aerospace Signs Global Support and Services Agreement with AJW Aviation

Liebherr-Aerospace Signs Technical Publication & Parts Supply Agreement with Wuhan Hangda

General Terms Agreement with Fokker Services

During the MRO Europe Conference 2015 in London (UK), Liebherr-Aerospace and AJW Aviation have signed a global support and services agreement regarding a repair-by-the-hour scheme which covers up to 304 aircraft by the year 2020. The agreement includes, among others, the Airbus single aisle fleet of easyJet.

Joël Cadaux, Director Business & Services from Cus-tomer Support of Liebherr-Aerospace & Transportation SAS said: “Liebherr-Aerospace offers tailored solutions, adapted to our customers’ fleet sizes and business requirements. AJW Aviation, as well as the final customers, for example easyJet, will benefit of our OEM expertise and know-how.”

Liebherr-Aerospace has recently signed an agreement with Wuhan Hangda covering the support of Airbus A320 and A330/A340 OEM components.

Liebherr-Aerospace China, based in Shanghai, will sup-port Wuhan Hangda Aero Science & Technology Development Co., Ltd., Wuhan, Hubei Province (China) in repairing Airbus A320 and A330/340 components with OEM approved techni-cal data and exclusive genuine piece part supply. The parts have been developed and produced by the OEM-facilities of Liebherr-Aerospace in Lindenberg (Germany) and Toulouse (France).

Liebherr-Aerospace will support Fokker Services’ program called ABACUS which includes, among others, the compo-nent support of the Bombardier CRJ900 and CRJ1000 air-craft. In April 2015, Fokker Services had signed up ABACUS with Spanish operator Air Nostrum supporting their entire Bom-bardier CRJ fleet.

The agreement with Liebherr-Aerospace will give Fokker Services access to Liebherr’s technical documentation, train-ings, tools and parts for repair and will thus be able to set up internal repair capabilities regarding Liebherr components on board the CRJs.

Later on, the General Terms Agreement between Fokker Services and Liebherr-Aerospace will be extended to Airbus Single Aisle components, which Fokker Services also offers in its tailor made ABACUS program.

The support services will be car-ried out by Liebherr-Aerospace’s service stations in Lindenberg (Germany), Toulouse (France) and in Saline, Michigan (USA). The contract also covers repair components and associated ser-vices to other operators supported by AJW Aviation.

Wuhan Hangda Aero Science & Technology Development Co., Ltd., established in 2004, is currently one of the larg-est aircraft component repair stations in China, specialized mainly in electro-mechanics, hy- draulics, pneumatics, and landing gears.

Contact: Sophie [email protected]

Person Responsible: Charles Thoyer-Rozat, Executive V.P. Customer Services Aerospace

Published by: Liebherr-Aerospace & Transportation SAS408, avenue des Etats-Unis31016 Toulouse / Cedex 2, Francewww.liebherr.com

Contributors: Volker Buermann, Joël Cadaux, David Charles, Guillaume Gard, Ekkehard Pracht, Eric Thévenot, Paloma De La Infiesta, Aurélie Navarro, Olaf Langes, Sven Dicke, Tan Hua Hee, Laurent Molina, Bruno Hazebrouck.

© 2015 Liebherr-Aerospace & Transportation SAS

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