Customer Obsession

“Delivering exceptional customer experiences every time!”

Programme overview

“95% of Business Leaders see customer experience as the next competitive battleground”

Gartner

How do Business Leaders win the battle and achieve true competitive

advantage and real business differentiation today?

Through customer obsession and delivering exceptional customer

experiences every time!

Great businesses think differently - they think ‘outside in’ as opposed to

‘inside out’ and are therefore truly customer centric.

How can you build a truly customer centric business, where in the minds of

your customers or clients you truly are the partner of choice?

From aligning the entire business to an ‘outside in’ customer centred

strategy, to arming your people with the mindset and skillset to make the

customer experience inevitable, this programme will provide

practical ideas, strategies and tools to give your people and your

organisation the winning edge.

The Customer Obsession framework

The Customer Obsession

modules:

Part 1 – Exceptional Customer

Experiences…it all starts with

ME

Why deliver exceptional customer

experiences?

Setting MY standards of personal

excellence

Developing MY personal brand

proposition

Developing MY winning mentality

Being MY own Performance

Coach

Part 2 – Understanding

Exceptional Customer

Experiences

The internal v external customer

relationship

What business are you really in?

Discovering the four

psychological needs

The commercial impact and

prize of making the customer

experience inevitable

Part 3 – Delivering Exceptional

Customer Experiences

The end-to-end customer

experience journey

YOUR customer experience

charter

Delivering on the promise

Making it practical for YOU and

YOUR business

enquiries@pti-worldwide.com www.pti-worldwide.com

enquiries@pti-worldwide.com

The benefits for your organisation

This programme will enable your people to:

Truly grasp the need for delivering exceptional customer

experiences…every time!

Understand their own role in delivering exceptional customer

experiences

Develop and maintain a strong personal brand proposition

Understand the business they’re really in

Over deliver on their promises to customers

Design & delivery options

Customer Obsession is designed on a modular basis to give you complete

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There are three key areas that when brought together, create a highly

effective overall solution.

Understanding the interdependencies and developing solutions for each

of these areas forms a critical stage in the design of a programme -

ensuring that your people walk away from the programme with the

knowledge, skills, attitude and tools to deliver exceptional customer

experiences…every time!

Who is this programme for?

The Customer Obsession

programme is for

organisations that want to

ensure all of their people are

obsessed with delivering

exceptional customer

experiences – both internally

and externally.

The programme is aimed at all

levels within an organisation:

Board/Executive teams

Senior Leadership teams

Middle Management

First Level Management/

Team Leaders/Supervisors

Front line customer facing

teams

Support teams

Let’s talk...

,I�\RX�ZRXOG�OLNH�WR�ÀQG�RXW�PRUH�DERXW�The Customer Obsession programme,

or discuss how you can deliver

exceptional customer experiences

every time, simply call

+44 (0)870 850 8931

www.pti-worldwide.com

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