the coy c. carpenter medical library at wake forest university school of medicine needs assessment
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8/7/2019 The Coy C. Carpenter Medical Library at Wake Forest University School of Medicine Needs Assessment
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TheCoyC.CarpenterMedicalLibrary
At
Wake Forest University School of Medicine
Needs Assessment
Kris Brown, Rebecca Peterson, Stephanie Jobe, Amanda Goodman
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Located in Winston-Salem, NC
Supports the Wake Forest University Medical
Center Part of the Baptist Medical Center
Has a very broad user base
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to provide health information in support of the goals of
the core mission set forth by the Medical Center.
MissionMission
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We work to cultivate an innovative,forward-thinking approach in gettinginformation in all it forms to our patrons.
The latest technology combined withtraditional attentive service helps us todistribute information as quickly andefficiently as possible.
We strive to meet all the needs of ourpatrons and have as our motivatingphilosophy that of the late Dr. Carpenter,
There is no alternative but success.
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PatronsPatrons
460Medical Students
110 Physicians Assistant Students
600 House Staff, i.e. Residents
750 House Staff Faculty
Affiliated Programs:WSSU, FTCC, Allied Health Students, Wake
Forest University graduate andundergraduate students and faculty,community members
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Services
References Services
Six meeting/study rooms
Two interactive classrooms
School of Medicine bookstore
30 Computer terminals
Wireless access
Quiet study area
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Online ServicesOnline Services
DatabasesE-journals
Electronic textbooks
Virtual reference desk
Online archives
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The Ideal LibraryThe Ideal Library
Increase Online Access With a growing number of users accessing
the library primarily online, provide moreservices
Be a part of the World HealthCommunity Cultivate researchers and grant-writing for
medical contribution on a global level
Make the physical space more inviting Encourage patrons to utilize every aspect
of the library, not just the website
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Research MethodResearch Method
Surveygizmo was the online delivery system of the questions.--- Open ended questions
--- Statement questions that asked the respondent to choose
how strongly they agreed or disagreed with the statement.
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28 out of 34 library staff responded.
--- Their survey was created using the 12 questions
as the framework.
--- 27 questions
124 user responses out of a potential pool of
11,000 people.--- 16 questions
RespondentsRespondents
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Staff ResultsStaff Results
Positive aspects of working at the library:
Know what is expected of them in their position
Have the skills and training to do their job
Feel supported
Great benefits
Negative aspects of their jobs:
Not being intellectually challenged
Do not have all the materials they need
A lack of communication between staff and bosses
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User ResultsUser Results
Whats important to them:
Databases are helpful
Study areas
Access to books, journals, and audiovisuals
Scanners, printers and wireless access
Tech that is of little interest:
Laptops, desktops, netbooks
Portable projectors
E-book readers
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WeaknessesWeaknessesWeaknesses
Our contacts going on vacation without informing us.
The Dean did not post the surveys in a timely fashion.
The library directors wanted the questions to be presented ina biased manner.
Unclear on the number of users.
The lack of user response.
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Strengths
The library had good online communication.
Our needs assessment will be put into
practice.
28out of 34 staff members responded.
The library directors were committed toour success in our project.
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Our Group Actions
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Any questions?