the cio role on the new financial environment gustavo de souza fosse banco do brasil board of...
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THE CIO ROLE ON THE NEW FINANCIAL ENVIRONMENT
Gustavo de Souza FosseBanco do Brasil Board of Technology
Organized by:
EVOLUTION OF IT ON THE BANKS
• Data Consolidation
• Management Support
1980
• Process Automation
• Closer to the business
• Great Evolution of IT Services
1990
• Customer relationship
• Business on Virtual Places
• Governance
2000
• Efficiency
• Delivering Value
• Regulation
2010
“The entertainment industry and financial are the greatest examples of digital companies”.
MIT/CISR (Center of Information Systems Research)
EVEN MORE SOPHISTICATED IT USAGE BUSINESS RELIES ENTIRELY ON IT
“The world's 30 largest (by assets) banks continue to fund initiatives in
mobile financial services while increasing investment emphasis on
online for retail and commercial customers, and physical customer touchpoints to facilitate more self-
service capabilities”.
Gartner : Top Banks and Their IT Plans and Investments, 2H11
MOBILITY IS INCREASINGLY SIGNIFICANT CUSTOMER CONVENIENCE AND DEMANDS NOT ACCEPT WAIT.
“For the first time since this CEO Study series began in 2004, technology now tops the list of external forces impacting organizations. Above any other external factor — even the economy — CEOs expect technology to drive the most change in their organizations over the next three to five years.”.
IBM – Leading Through Connections – Insights from the Global CEO Study – May 2012
IT HAS A ROLE PLAYER IN GROWING BUSINESS
“Banks need to put the user experience at the center of discussions. It is essential to have a good architecture for developing new solutions, in addition to the heavy use of analytical tools and building security mechanisms and that this can be clearly communicated to the user”.
Nilton Omura - Ernst & Young Terco, CIAB Day 2012
COMPANIES DIFFER IN CUSTOMER EXPERIENCE IT IS AN ESSENTIAL PART OF THAT EXPERIENCE.
Y Generation
Quick Emergence of
New TechnologiesIT Innovation
Big Data
Spreads decrease
Efficiency
Internet of Things
Lifecycle decrease
Mobility and Convenience
SCENARIOS AND PROSPECTS
PRESSURE ON THE EFFICIENCY *
EfficiencyLoss
Deployment of StrategicProjects Long
term Maturation
InternalFactors
Growth Trendsof Administrative
Expenses
Foreign Market
crisis
Spreads Decrease
Shrinking GlobalEconomy
Demand for Capital
Basel III
“Changes in economic and regulatory scenery and internal environment of banks...”
ExternalFactors
EFFICIENCY*
STANDING OPTIMIZATION OF AVAILABLE RESOURCES TO VALUE CREATION FOR EVERYONE WHO HAS RELATIONSHIP WITH THE BANK.
THE ROLE OF IT*
DefineStrategy
BuildCapabilities
OperateReliability
ExploitValue Creation
Define
Build
Operate
Exploit
Define, Build and Operate
- Traditional role
- Expense reduction
- IT productivity
Build
Operate
Exploit
THE ROLE OF IT* Define
Exploit- Greater effect on the operating result- Business Productivity- Require new skills
Build
Operate
Exploit
THE ROLE OF IT* Define
Ruled by constantly adapting to new realities;
Strategic vision, innovative and transformative;
Understand the business, its key drivers, and influence or even change the way future of organizations;
Position themselves as business partners of their peers and ever deeper the analysis as a way to predict the future technological trends.
THE CIO ROLE*
RESULTS
Sustainable Results
Shareholder Satisfaction
Contribution to Society
