the candidate experience awards: recognizing employers with the best candidate experience

12
Candidate Experience Awards 2011 - 2011 - 100’s - 70’s - 50’s - 30’s - 12,000 - 24 - 5

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Presentation delivered by Ed Newman of the Accidental Entrepreneur and The Talent Board on 12/7/2011 at The George Washington University at the FedCollege recruiting conference co-organized by RECSOLU and CollegeRecruiter.com.

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Page 1: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Candidate Experience Awards 2011

- 2011- 100’s- 70’s- 50’s- 30’s- 12,000- 24- 5

Page 2: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Participant Primary IndustryAdvertising and PR ServicesBusiness Services - OtherChemicals/Petro-ChemicalsComputer Hardware, Software, IT ServicesConstruction - Industrial Facilities and InfrastructureConsumer Packaged Goods ManufacturingElectronics, Components, and Semiconductor MfgEngineering ServicesFinancial Services, Accounting, BankingFood and Beverage ProductionHealthcare ServicesInsuranceInternet ServicesManufacturing - OtherMetals and MineralsOther/Not ClassifiedPrinting and PublishingReal Estate/Property ManagementRetailStaffing/Employment AgenciesTelecommunications ServicesTravel, Transportation and Tourism

Page 3: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Under 50024%

500-2,5007%

2,500-10,00033%

10,000-25,00011%

25,000-100,00020%

100,000+4%

What is your organization's total North American employee population?

Company Profile Survey Results

Under 1034%

10-2525%

25-5011%

50-1009%

100-2009%

Over 20011%

How many people are [directly] involved in North American recruiting?

Less than 10019% 100-200

6%

200-50017%

500-100021%

1000-250013%

2500-500011%

5000-10,0007%

10,000-25,0004%

25,000-75,0002%

What were your total North American new hire numbers in 2010?

Page 4: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Company Survey Question: Which statements below accurately describe your application process?

Th

e av

erag

e/ex

pect

ed ti

me

to c

ompl

ete

the

a...

As th

e ca

ndid

ate

finis

hes

each

sec

tion

ther

...

Acco

mm

odati

on in

form

ation

for

peop

le w

ith d

...

The

reas

on fo

r re

ques

ting

race

, gen

der,

vet

er...

An e

xpla

natio

n of

pri

vacy

com

mitm

ents

- spe

ci...

Priv

acy

com

mitm

ents

incl

ude

a sp

ecifi

c tim

...

Cont

act i

nfor

mati

on fo

r co

ncer

ns a

bout

dat

a ...

The

appl

icati

ons

(in th

e U

.S.)

is a

vaila

ble

in...

The

abili

ty to

upl

oad

a pr

epar

ed r

esum

e or

s...

Subm

itting

an

appl

icati

on tr

igge

rs a

n im

med

...

Subm

itting

an

appl

icati

on tr

igge

rs a

rem

inde

...0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Page 5: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

11-2512%

26-10050%

101-25029%

> 2509%

How many Candidates Apply?

< 90%10%

75-90%24%

50-75%34%

25-50%22%

10-25%10%

How many Candidates are not Qualified?

Company Survey Question: How many Candidates apply and how many are NOT qualified?

Page 6: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Company Survey Question: What communication takes place between your company/recruiter and candidates who submitted UNQUALIFIED applications.

10%

24%

31%

10%

26%

Nothing, the original response when the application was submitted clearly stated that we will only get back to candidates 'we are interested in'.

Recruiters are not required to respond but some do based on their judgement that the applicants might qualify in the future or be qualified for other jobs, etc.

Recruiters are required to respond with a standard 'thank you but...' using scripts that suggest the position has been filled or that more qualified candidates are being con-sidered.

Recruiters are required to respond to all unqualified candidates with some feed-back.

Other (please specify)

Other

Page 7: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Candidate Survey Question: Which of the following statements most closely represents your experience?

I received an email from a

"do not reply" address notify-

ing me I was not being con-

sidered.

I received a phone call from a re-

cruiter notify-ing i was not being consid-

ered..

I was provided a link where I could check the status of my applica-

tion.

I received an email from a

recruiter noti-fying me I was no longer be-

ing considered.

None of the above.

Other (please specify)

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

Page 8: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Company Survey Question: If candidates who are NOT selected as Finalists inquire about their status which of the following..

It would be pretty difficult to inquire as we offer no contact info in any of our automated re-

sponses or materials.

We would be surprised because we inform candidates directly by email as they are 'dispo-

sitioned'.

We might remind them to use the automatic status feature of our ATS which they first

learned of when they applied.

The recruiter whose email is included with each open requisition would respond within X (hours

or days).

Other (please specify)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0%

Page 9: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Company Survey Question: How do you communicate with your Candidates?

Link

edin

Tw

itter

Fee

ds

Tal

ent C

omm

unity

Gro

ups

Fac

eboo

k P

odca

sts

Blo

gs/V

-logs

Mob

ile C

aree

r App

s

Cha

t Roo

m, C

aree

r/In

fo S

essio

ns

Car

eer S

ite

Em

ploy

ee R

efer

ral C

ampa

igns

Dire

ct ca

lls

Inte

rn/C

oop

Prog

ram

s

Cam

pus C

olle

ge In

form

ation

Ses

s...

Pol

ls/ S

urve

ys C

aree

r Fai

rs C

aree

r New

slette

rs O

pen

Hous

es Jo

b Sh

adow

ing

0%10%20%30%40%50%60%70%80%90%

100%

Extensive part of our total strategy Routine for some hiring Limited Use We are ExperimentingWe Do Not Have

Page 10: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Candidate Survey Question: Describe your experience with the following recruiting communication options.

Link

edIn

Face

book

Pag

es

Blog

s

Oth

er S

ocia

l Med

ia C

omm

uni..

.

Mob

ile o

r Tex

t Mes

sagi

ng

Twitt

er

Chat

Roo

m o

r Onl

ine

Foru

ms

Com

pany

Car

eer S

iteDire

ct c

all/

emai

l

Empl

oyee

Con

tact

/Ref

erra

lPo

lls/S

urve

ysCa

reer

Fai

rs/E

vent

s

Com

pany

Car

eer N

ewsl

ette

rs

Ope

n Hou

se/Jo

b Fa

ir

Cam

pus

Info

rmat

ion

Sess

ions

Inte

rn/C

o-Op

Prog

ram

s

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Aware of this and used to interact. Aware of this but did not use. Not aware the company had this.

Dont know what this means.

Page 11: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

In the categories below have you implemented a third party solution to enhance your recruiting efforts?

Applicant Tracking

(ATS)

Background Checking

Assessment/ Testing

Sourcing Employer Branding

Social Media Candidate Relationship Mgmt (CRM)

Interviewing Outsourcing (RPO)

Onboarding0

5

10

15

20

25

30

35

40

45

50

No Yes

Page 12: The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Wednesday, April 12, 2023 12

Contact

Ed NewmanChief AnalystInside Talent Management Technology

[email protected](610) 935-4516www.InsideTMT.com