the candidate experience awards: recognizing employers with the best candidate experience
DESCRIPTION
Presentation delivered by Ed Newman of the Accidental Entrepreneur and The Talent Board on 12/7/2011 at The George Washington University at the FedCollege recruiting conference co-organized by RECSOLU and CollegeRecruiter.com.TRANSCRIPT
Candidate Experience Awards 2011
- 2011- 100’s- 70’s- 50’s- 30’s- 12,000- 24- 5
Participant Primary IndustryAdvertising and PR ServicesBusiness Services - OtherChemicals/Petro-ChemicalsComputer Hardware, Software, IT ServicesConstruction - Industrial Facilities and InfrastructureConsumer Packaged Goods ManufacturingElectronics, Components, and Semiconductor MfgEngineering ServicesFinancial Services, Accounting, BankingFood and Beverage ProductionHealthcare ServicesInsuranceInternet ServicesManufacturing - OtherMetals and MineralsOther/Not ClassifiedPrinting and PublishingReal Estate/Property ManagementRetailStaffing/Employment AgenciesTelecommunications ServicesTravel, Transportation and Tourism
Under 50024%
500-2,5007%
2,500-10,00033%
10,000-25,00011%
25,000-100,00020%
100,000+4%
What is your organization's total North American employee population?
Company Profile Survey Results
Under 1034%
10-2525%
25-5011%
50-1009%
100-2009%
Over 20011%
How many people are [directly] involved in North American recruiting?
Less than 10019% 100-200
6%
200-50017%
500-100021%
1000-250013%
2500-500011%
5000-10,0007%
10,000-25,0004%
25,000-75,0002%
What were your total North American new hire numbers in 2010?
Company Survey Question: Which statements below accurately describe your application process?
Th
e av
erag
e/ex
pect
ed ti
me
to c
ompl
ete
the
a...
As th
e ca
ndid
ate
finis
hes
each
sec
tion
ther
...
Acco
mm
odati
on in
form
ation
for
peop
le w
ith d
...
The
reas
on fo
r re
ques
ting
race
, gen
der,
vet
er...
An e
xpla
natio
n of
pri
vacy
com
mitm
ents
- spe
ci...
Priv
acy
com
mitm
ents
incl
ude
a sp
ecifi
c tim
...
Cont
act i
nfor
mati
on fo
r co
ncer
ns a
bout
dat
a ...
The
appl
icati
ons
(in th
e U
.S.)
is a
vaila
ble
in...
The
abili
ty to
upl
oad
a pr
epar
ed r
esum
e or
s...
Subm
itting
an
appl
icati
on tr
igge
rs a
n im
med
...
Subm
itting
an
appl
icati
on tr
igge
rs a
rem
inde
...0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
11-2512%
26-10050%
101-25029%
> 2509%
How many Candidates Apply?
< 90%10%
75-90%24%
50-75%34%
25-50%22%
10-25%10%
How many Candidates are not Qualified?
Company Survey Question: How many Candidates apply and how many are NOT qualified?
Company Survey Question: What communication takes place between your company/recruiter and candidates who submitted UNQUALIFIED applications.
10%
24%
31%
10%
26%
Nothing, the original response when the application was submitted clearly stated that we will only get back to candidates 'we are interested in'.
Recruiters are not required to respond but some do based on their judgement that the applicants might qualify in the future or be qualified for other jobs, etc.
Recruiters are required to respond with a standard 'thank you but...' using scripts that suggest the position has been filled or that more qualified candidates are being con-sidered.
Recruiters are required to respond to all unqualified candidates with some feed-back.
Other (please specify)
Other
Candidate Survey Question: Which of the following statements most closely represents your experience?
I received an email from a
"do not reply" address notify-
ing me I was not being con-
sidered.
I received a phone call from a re-
cruiter notify-ing i was not being consid-
ered..
I was provided a link where I could check the status of my applica-
tion.
I received an email from a
recruiter noti-fying me I was no longer be-
ing considered.
None of the above.
Other (please specify)
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Company Survey Question: If candidates who are NOT selected as Finalists inquire about their status which of the following..
It would be pretty difficult to inquire as we offer no contact info in any of our automated re-
sponses or materials.
We would be surprised because we inform candidates directly by email as they are 'dispo-
sitioned'.
We might remind them to use the automatic status feature of our ATS which they first
learned of when they applied.
The recruiter whose email is included with each open requisition would respond within X (hours
or days).
Other (please specify)
0.0% 10.0% 20.0% 30.0% 40.0% 50.0%
Company Survey Question: How do you communicate with your Candidates?
Link
edin
Tw
itter
Fee
ds
Tal
ent C
omm
unity
Gro
ups
Fac
eboo
k P
odca
sts
Blo
gs/V
-logs
Mob
ile C
aree
r App
s
Cha
t Roo
m, C
aree
r/In
fo S
essio
ns
Car
eer S
ite
Em
ploy
ee R
efer
ral C
ampa
igns
Dire
ct ca
lls
Inte
rn/C
oop
Prog
ram
s
Cam
pus C
olle
ge In
form
ation
Ses
s...
Pol
ls/ S
urve
ys C
aree
r Fai
rs C
aree
r New
slette
rs O
pen
Hous
es Jo
b Sh
adow
ing
0%10%20%30%40%50%60%70%80%90%
100%
Extensive part of our total strategy Routine for some hiring Limited Use We are ExperimentingWe Do Not Have
Candidate Survey Question: Describe your experience with the following recruiting communication options.
Link
edIn
Face
book
Pag
es
Blog
s
Oth
er S
ocia
l Med
ia C
omm
uni..
.
Mob
ile o
r Tex
t Mes
sagi
ng
Twitt
er
Chat
Roo
m o
r Onl
ine
Foru
ms
Com
pany
Car
eer S
iteDire
ct c
all/
emai
l
Empl
oyee
Con
tact
/Ref
erra
lPo
lls/S
urve
ysCa
reer
Fai
rs/E
vent
s
Com
pany
Car
eer N
ewsl
ette
rs
Ope
n Hou
se/Jo
b Fa
ir
Cam
pus
Info
rmat
ion
Sess
ions
Inte
rn/C
o-Op
Prog
ram
s
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Aware of this and used to interact. Aware of this but did not use. Not aware the company had this.
Dont know what this means.
In the categories below have you implemented a third party solution to enhance your recruiting efforts?
Applicant Tracking
(ATS)
Background Checking
Assessment/ Testing
Sourcing Employer Branding
Social Media Candidate Relationship Mgmt (CRM)
Interviewing Outsourcing (RPO)
Onboarding0
5
10
15
20
25
30
35
40
45
50
No Yes
Wednesday, April 12, 2023 12
Contact
Ed NewmanChief AnalystInside Talent Management Technology
[email protected](610) 935-4516www.InsideTMT.com