The Butler did it right Customer Service Strategies for Tourism

Julie Brakenbury Director of Services, Greater Raleigh CVB

“We have a new Convention Center–

now what?”

OUR STRATEGY: Make Visitors Feel Welcome

• Convention Services • Visitor Services

Red Carpet Welcome Program

Red Carpet Welcome Program

The elements:

Great Ambassadors

Great Ambassadors

Customer Care for the Hospitality Industry

Train for Customer Service and Reward When it Happens

The right tools make all the difference

Visitor Information Center

“HEY, TAXI!”

“It must be working.”